Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***
Dear Customer,
We are very sorry that we did not resolve this matter for you sooner. It appears the shipment of your shoes was routed back to the vendor. We apologize that you did not receive your shoes and for the inconvenience and frustration caused We
have issued a credit today to the credit card used to place the order in the amount of $139.96. This credit will post within the next 1-business days depending on your issuing bankWe hope this information has been helpful to you
Sincerely,
OnlineShoes.com
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
I will never do business with this company again. Sincerely, *** ***
Dear customer,
We are very sorry that we were unable to fulfill your order within our prescribed shipping timeline using our ShopRunner ServiceAfter investigating the issue, we have discovered a flaw in the ShopRunner system defaulting to a standard shipping timeframe; we are resolving this
issue to prevent any further negative experiences to any of our customersWe have attempted to contact you by phone and email on April 7th to offer a possible resolution for you and welcome the opportunity to communicate directly.
Again, we deeply apologize for any inconvenience
Sincerely,
Onlineshoes.com
Dear ***, We are truly sorry for any inconvenience or frustrations this has caused youWe have contacted our Marketing team to have your email address purged from our systemThis will eliminate any and all unwanted emails being sent your wayIf you are still receiving emails at this time,
please allow hours for this to go into full affect. Please feel free to reach out to us at any time for any additional questions or concernsWe are available 24/7. Sincerely, OnlineShoes.com
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***
Dear Customer,
We are very sorry for the delay in providing information about your returnWhen looking into your order placed on October 4, 2015, we see the return of $was issued on October 27, 2015. A return may take up to business days to appear on a bank
statement.
Again, we apologize that the matter had not been resolved during your initial contact with us and for the delay in processing your return.
Sincerely,
OnlineShoes.com
Dear Customer,
We are very sorry you were unable to see a full resolution regarding your orders during your contacts with us
When looking into order ***, we see an initial preauthorization for the amount of $on June 6, 2015, with one item charged for the amount of $upon shipment on June 10, and another item charged for the amount of $upon shipment on June 10, A subsequent refund for the amount of $was issued on June 18, No charge was taken for the remaining item on the order that was ultimately never received
When looking into the additional order mentioned, ***, we see a credit for the amount of $was issued on November 24,
From these two orders, we still see a remaining balance of $yet to be paidWe will be waiving this fee for your experience
Again, we apologize that the matter had not been resolved during your initial contact with us
Sincerely,
OnlineShoes.com
Dear Customer,
We are very sorry for the confusion regarding the refund of your orderWhen looking into your order placed on April 6, 2016, we see that we issued a refund to your PayPal account on May 11, for the amount of $It may take up to business days for the refund to
appear on your PayPal statement
Again, we apologize that the matter had not been resolved during your initial contact with us
Sincerely,
OnlineShoes.com
Dear Customer,
We are very sorry for the difficulties you've had trying to reach us and for the duplicate order that was sent to youWe have issued credits for the duplicate order; one credit in the amount of $on 12/16/and one credit in the amount of $61.97on 12/9/It appears a
$return fee was deducted from your credit amount and so we've issued a credit back to your credit card today for the $7.99, which should post back to your card within the next 1-business days depending on your issuing bank
For the other return on the second order, we also issued a credit in the amount of $61.97on 12/9/2015. Because an item on the second order was returned we deducted our $return fee; however, given the difficulties your experienced while shopping with us, we have issued a second credit today in the amount of $7.99, which should also post back to your credit card within 1-business days
We hope this information has been helpful to you and again we sincerely apologize for the delay in getting your credits issued to you
Sincerely,
OnlineShoes.com
Complaint: ***I am rejecting this response because: The order for $was paid and full and only got a partial creditIt was one of the first orders I placed and I returned it and didn't receive the credit for it yet
You removed all information online so that I could track the order history, not all was under my accountOne was under the name *** *** and that is the one that isn't credited for the gymshoes. Sincerely,*** ***
Dear Customer,
We are very sorry for the difficulty you've had attempting to reach us. We apologize that your shoes did not arrive at the intended delivery address and for the inconvenience and frustration causedWe will assume the package has been lostYour order was placed with PayMyWay
and while your order total was $you have only been billed your first installment amount of $on 10/25/The other two installments have not been billed yetThose installment billing dates are: 11/24/and 12/24/2015. Because the package was not received, we have issued a credit for the initial installment amount of $53.94, which has been issued to the credit card used to place the orderYou will see that credit post within 1-business days depending on your issuing datesThe other installments will not be billed to your account as we are considering the package lost
Again, we are very sorry that you had a difficult time reaching us and that you package did not arriveOur goal is to provide a seamless customer experience and we definitely fell short in this instanceWe hope that we will consider giving us another opportunity to serve you again in the future
Sincerely,
Shoes.com
Dear Customer,
We are very sorry for the delay in providing information about your orderWhen looking into your order placed on November 25, 2015, we see the item was sourced directly from the vendor, TimberlandProcessing of your order lasted from November 26,
until December 1, 2015, within the listed processing time of 2-business days. According to our records, the order was successfully delivered on December 7, at 14:53.
We apologize that the matter had not been resolved during your initial contact with us.
Sincerely,
Shoes.com
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meIt should however be noted that in the time it took for them to respond I already disputed the charges with my credit card companyTheir handling of this still leaves me with a bad taste in my mouth as to their business practices and competenceI do not intend to purchase from them again and would advise others to stay away too until they can get their customer service to a level that can handle their businessSincerely, *** ***
Complaint: ***I am rejecting this response because: This is a stall tactic, for a reason I do not understandI have provided clear documentation to them in emails, yet they refuse to refund a purchaseI have made it clear I am tired of this game of tag they are playing and will resolve this otherwiseThey are completely incompetent, trying to make this difficult or simply crooksI am starting believe it's all three. Sincerely,*** ***
Dear Customer,
We deeply apologize for the delay with receiving your credit and the difficulties you've had trying to reach usWe will not be sending you a store credit, but instead, per your request have issued a refund todayin the amount of $back to the credit card used to place the order
The item total for the Soft Spots Star was $55.97, you were not charged shipping or sales tax on this order.You will see this credit of $post within the next 1-business days depending on your issuing bank.
Once again we're very sorry for the delay in responding to you and for not resolving this matter sooner.
Sincerely,
OnlineShoes.com
Complaint: [redacted]I am rejecting this response because: I already talked to my bank months ago and they won't help me because the transaction is too old (more than 60 days). Why is it so hard for OnlineShoes to return my money? Either take my new credit card number and credit me, or write me a check. This shouldn't be so difficult. Stop referring me back to my bank and solve the problem by finding another way to give me back my money. Sincerely,[redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Regarding my Revdex.com complaint pertaining to Onlineshoes.com, please cancel the complaint. The day after I submitted my complaint...
merchant replied, finally, to my support request and resolved the issue. I am entirely satisfied.[redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I will gladly send the shoes back to them if they will give me a return label. Sincerely, [redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***
Dear Customer,
We are very sorry that we did not resolve this matter for you sooner. It appears the shipment of your shoes was routed back to the vendor. We apologize that you did not receive your shoes and for the inconvenience and frustration caused We
have issued a credit today to the credit card used to place the order in the amount of $139.96. This credit will post within the next 1-business days depending on your issuing bankWe hope this information has been helpful to you
Sincerely,
OnlineShoes.com
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
I will never do business with this company again. Sincerely, *** ***
Dear customer,
We are very sorry that we were unable to fulfill your order within our prescribed shipping timeline using our ShopRunner ServiceAfter investigating the issue, we have discovered a flaw in the ShopRunner system defaulting to a standard shipping timeframe; we are resolving this
issue to prevent any further negative experiences to any of our customersWe have attempted to contact you by phone and email on April 7th to offer a possible resolution for you and welcome the opportunity to communicate directly.
Again, we deeply apologize for any inconvenience
Sincerely,
Onlineshoes.com
Dear ***, We are truly sorry for any inconvenience or frustrations this has caused youWe have contacted our Marketing team to have your email address purged from our systemThis will eliminate any and all unwanted emails being sent your wayIf you are still receiving emails at this time,
please allow hours for this to go into full affect. Please feel free to reach out to us at any time for any additional questions or concernsWe are available 24/7. Sincerely, OnlineShoes.com
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***
Dear Customer,
We are very sorry for the delay in providing information about your returnWhen looking into your order placed on October 4, 2015, we see the return of $was issued on October 27, 2015. A return may take up to business days to appear on a bank
statement.
Again, we apologize that the matter had not been resolved during your initial contact with us and for the delay in processing your return.
Sincerely,
OnlineShoes.com
Dear Customer,
We are very sorry you were unable to see a full resolution regarding your orders during your contacts with us
When looking into order ***, we see an initial preauthorization for the amount of $on June 6, 2015, with one item charged for the amount of $upon shipment on June 10, and another item charged for the amount of $upon shipment on June 10, A subsequent refund for the amount of $was issued on June 18, No charge was taken for the remaining item on the order that was ultimately never received
When looking into the additional order mentioned, ***, we see a credit for the amount of $was issued on November 24,
From these two orders, we still see a remaining balance of $yet to be paidWe will be waiving this fee for your experience
Again, we apologize that the matter had not been resolved during your initial contact with us
Sincerely,
OnlineShoes.com
I received the credit for the three pairs of shoesStill missing credit for shipment to the wrong address
Dear Customer,
We are very sorry for the confusion regarding the refund of your orderWhen looking into your order placed on April 6, 2016, we see that we issued a refund to your PayPal account on May 11, for the amount of $It may take up to business days for the refund to
appear on your PayPal statement
Again, we apologize that the matter had not been resolved during your initial contact with us
Sincerely,
OnlineShoes.com
Dear Customer,
We are very sorry for the difficulties you've had trying to reach us and for the duplicate order that was sent to youWe have issued credits for the duplicate order; one credit in the amount of $on 12/16/and one credit in the amount of $61.97on 12/9/It appears a
$return fee was deducted from your credit amount and so we've issued a credit back to your credit card today for the $7.99, which should post back to your card within the next 1-business days depending on your issuing bank
For the other return on the second order, we also issued a credit in the amount of $61.97on 12/9/2015. Because an item on the second order was returned we deducted our $return fee; however, given the difficulties your experienced while shopping with us, we have issued a second credit today in the amount of $7.99, which should also post back to your credit card within 1-business days
We hope this information has been helpful to you and again we sincerely apologize for the delay in getting your credits issued to you
Sincerely,
OnlineShoes.com
Complaint: ***I am rejecting this response because: The order for $was paid and full and only got a partial creditIt was one of the first orders I placed and I returned it and didn't receive the credit for it yet
You removed all information online so that I could track the order history, not all was under my accountOne was under the name *** *** and that is the one that isn't credited for the gymshoes. Sincerely,*** ***
Dear Customer,
We are very sorry for the difficulty you've had attempting to reach us. We apologize that your shoes did not arrive at the intended delivery address and for the inconvenience and frustration causedWe will assume the package has been lostYour order was placed with PayMyWay
and while your order total was $you have only been billed your first installment amount of $on 10/25/The other two installments have not been billed yetThose installment billing dates are: 11/24/and 12/24/2015. Because the package was not received, we have issued a credit for the initial installment amount of $53.94, which has been issued to the credit card used to place the orderYou will see that credit post within 1-business days depending on your issuing datesThe other installments will not be billed to your account as we are considering the package lost
Again, we are very sorry that you had a difficult time reaching us and that you package did not arriveOur goal is to provide a seamless customer experience and we definitely fell short in this instanceWe hope that we will consider giving us another opportunity to serve you again in the future
Sincerely,
Shoes.com
Dear Customer,
We are very sorry for the delay in providing information about your orderWhen looking into your order placed on November 25, 2015, we see the item was sourced directly from the vendor, TimberlandProcessing of your order lasted from November 26,
until December 1, 2015, within the listed processing time of 2-business days. According to our records, the order was successfully delivered on December 7, at 14:53.
We apologize that the matter had not been resolved during your initial contact with us.
Sincerely,
Shoes.com
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meIt should however be noted that in the time it took for them to respond I already disputed the charges with my credit card companyTheir handling of this still leaves me with a bad taste in my mouth as to their business practices and competenceI do not intend to purchase from them again and would advise others to stay away too until they can get their customer service to a level that can handle their businessSincerely, *** ***
Complaint: ***I am rejecting this response because: This is a stall tactic, for a reason I do not understandI have provided clear documentation to them in emails, yet they refuse to refund a purchaseI have made it clear I am tired of this game of tag they are playing and will resolve this otherwiseThey are completely incompetent, trying to make this difficult or simply crooksI am starting believe it's all three. Sincerely,*** ***
Dear Customer,
We deeply apologize for the delay with receiving your credit and the difficulties you've had trying to reach usWe will not be sending you a store credit, but instead, per your request have issued a refund todayin the amount of $back to the credit card used to place the order
The item total for the Soft Spots Star was $55.97, you were not charged shipping or sales tax on this order.You will see this credit of $post within the next 1-business days depending on your issuing bank.
Once again we're very sorry for the delay in responding to you and for not resolving this matter sooner.
Sincerely,
OnlineShoes.com
Complaint: [redacted]I am rejecting this response because: I already talked to my bank months ago and they won't help me because the transaction is too old (more than 60 days). Why is it so hard for OnlineShoes to return my money? Either take my new credit card number and credit me, or write me a check. This shouldn't be so difficult. Stop referring me back to my bank and solve the problem by finding another way to give me back my money. Sincerely,[redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Regarding my Revdex.com complaint pertaining to Onlineshoes.com, please cancel the complaint. The day after I submitted my complaint...
merchant replied, finally, to my support request and resolved the issue. I am entirely satisfied.[redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I will gladly send the shoes back to them if they will give me a return label. Sincerely, [redacted]