Dear Customer, The pair of shoes you purchased were not a final sale item and we apologize for any confusion caused, and that you were unable to print a return label on our websiteWe have issued a credit today in the amount of $back to the credit card used to place the original orderYou should see that credit post within the next 1-business days depending on your issuing bank Once again we sincerely apologize for the frustration caused regarding this return and we hope you find this information helpful Sincerely, OnlineShoes.com
To whom it may concern, We have attempted to contact this customer on several occasions to try and resolve this issue for herWe have attempted to call the phone number on file and emailed the email address we also have on file with no successPer our records, we have issued refunds for the items that were returned to us to the original form of paymentFor us to resolve the issue, the customer can contact us at any time to try and provide clarification on what she is missingWe would be more than happy to resolve this issue once the customer contacts us back and provides us with some additional informationSincerely, OnlineShoes.com
Dear Customer, We deeply apologize for the delay in sending your the return labels needed to make your return in addition to the difficulty you had trying to reach usWe see that both of your returns have been processed and a credit issue back to your credit cardYour return credit for order Xwas issued on 11/17/in the amount of $and your return credit for order Xwas issued on 11/16/in the amount of $ We hope this information has been helpful to youOnce again we're very sorry with the difficulties you had making your returns Sincerely, OnlineShoes.com
We acknowledge reception of the formal complaint filed by [redacted] to Onlineshoes.com in regards to a refundWe are sorry that the matter was not able to be resolved with [redacted] on each contact made with our company A return for order [redacted] for the amount of $was registered with us on February 5, The customer’s financial institution issued a chargeback for the amount of $on February 9, The chargeback pulled the funds from our third party payment processor, KlarnaKlarna accepted the chargeback on February 19, 2016, permanently relinquishing a claim on the customer’s funds We kindly request the customer inquire with their financial institution regarding their credit of $as they would be the party in possession of the customer’s funds We hope this provides insight into the customer’s refund Sincerely, Onlineshoes.com
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Once I receive the credit to my account per there response should be by 12/24/as of today, there is no credit pending, I will return the damaged item as I am not confident a credit will be received due to my experience with this company and do not trust they will follow through.Sincerely, [redacted]
Dear Customer, We are very sorry for the frustration caused by the Gift Certificate order that was placed in your name; it sounds like this was a fraudulent charge and we have redlined your account so that no additional orders can be placed using your customer file We have also reached out to Klarna and have asked that they remove the debt from collectionsAs of yesterday they wrote the balance off including the late fee and stated that you should not receive any additional contacts from Klarna or the collection agency Since you are in the process of refinancing your home, if you need additional verification for your bank that this debt should not have been placed into collections we ask that you reach out to the Klarna Customer Support team at: and ask to speak to a Tier Supervisor We hope this information has been helpful to you Sincerely, Shoes.com
Dear Customer, We are terribly sorry for the delay in resolving this issue for you We have issued a credit today to the credit card used to place the order in the amount of $69.95, which should post to your card within the next 1-business days depending on your issuing bankWe are very sorry the slippers you received were defectiveWe strive to offer a very seamless service experience and we definitely missed the mark in this instanceWe do hope we'll have an opportunity to earn your trust back, and that you will consider giving us another chance to serve you in the future Sincerely, OnlineShoes.com
Dear Customer, We deeply apologize that you've continued to receive our emails even though you've asked to be unsubscribedWe have contacted our Marketing Department and asked them to suppress your email address, which should prevent any future emails from being sent to youPlease note that each time you order online the "subscribe to our emails" option is auto-checked so please be sure to uncheck that box prior to submitting you orderIn addition, some of our emails are considered transactional so a reminder email regarding a promotion that we sent you could still be emailed to you even after you've unsubscribed We are sorry for the frustration caused and we hope you find this information helpful Sincerely, Shoes.com
Dear Valued Customer, We sincerely apologize for the difficulty you've had trying to reach us regarding your returnThe item you ordered is not a final sale item and can be returned; we are sorry for the confusion created as you were attempting to process your online returnWe see that you've used the return label we sent and your shoes are on their way back to our warehouse Due to the delay in trying to reach us we've issued a credit back to the credit card used to place the original order in advance of your return being receivedA credit in the amount of $has been issued todayYou should see the credit post within the next 1-business days depending on your issuing bank We hope this information has been helpful and we look forward to serving you again in the future Sincerely, OnlineShoes.com
Dear Customer, We are very sorry there was an error in completing delivery of your order placed on September 22, Based on our records, your order could not be delivered successfully and was ultimately returned back to sender We have issued a refund for the full amount of $on November 7, Those funds should appear on the original method of payment within 2-business days Again, we apologize for any inconvenience associated with your order Sincerely, OnlineShoes.com
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***
Dear Customer,
We deeply apologize for the original delay in processing your order and for the difficulty you've had trying to reach usThe order you placed with us on November, 4, (*** was not processed and your credit card was never billed for the orderYou will receive an email
notification regarding your cancelled order within the next hours so you can keep this for your recordsThis email will be sent to the Yahoo email address we have on file
Once again we apologize for the poor service you received when placing this order with usWe hope you will consider giving us another opportunity to serve you in the future
Sincerely,
OnlineShoes.com
Dear Customer -
We deeply apologize for not resolving this issue more quickly for you and for the difficulties you've had in trying to reach usWe are sorry you never received your order and have issue a credit today in the amount of $back to the credit card used to place the orderThis
credit should post within the next 1-business days depending on your issuing bankThis is certainly not the level of service we strive to provide and we are very sorry for the frustration causedWe hope this information has been helpful
Sincerely,
OnlineShoes.com
Dear Customer,
We sincerely apologize for the delay in getting your return credit issued to your PayPal account and for the frustration causedIt appears a refund was issued on 12/31/back to your PayPal account in the amount of $71.47 Please reference PayPal transaction ID #
***
Again we are very sorry for the delay in resolving this matter for you and we hope this information has proved helpful
Sincerely,
Shoes.com
Dear Customer,
We are very sorry for the delay in providing information about your returnWhen looking into your order placed on October 2, 2015, we see that we issued a full return for the amount of $on November 11, A return may take up to business
days to appear on a bank statement.
Again, we apologize that the matter had not been resolved during your initial contact with us.
Sincerely,
OnlineShoes.com
Dear Customer,
We deeply apologize for the difficulties you've experienced trying to get in touch with usWe are also sorry that the New Balance you received appear to be defectiveWe've issued a credit today in the amount of $for the New Balance shoesThis credit should post to your
account within the next 1-business days depending on your issuing bankIn addition, we've emailed you a prepaid return label to your gmail.com email addressPlease check your spam and updates/promotions folders in your gmail account as sometimes our emails are sent to those folders. Once again, we are very sorry for the poor experience you had while shopping with us this is certainly not the level of service we strive to provideWe hope this information has been helpful for you
Sincerely,
OnlineShoes.com
Dear Customer,
We deeply apologize for the difficulty you've had trying to reach usWe also apologize that you did not receive your boots and that we did not resolve this matter for you in a more timely manner. We've issued a credit for $and $today, which will
be a total credit in the amount of $215.12. This credit will post back to the credit card used to place the order within the next 1-business days depending on your issuing bank
Once again we are very sorry for the difficulties you encountered with this orderWe hope you find this resolution satisfactory and that we might have an opportunity to fulfill your footwear needs in the future
Sincerely,
Shoes.com
Hello,We apologize for the delay in issuing the return credit for Ms***Our recent warehouse has created delays in processing returns and we have added messaging on our website regarding this delay in order to manage customer expectationsA refund of $was issued to Ms
*** on June 1, 2015. We apologize for any frustration caused. We hope this information has been helpful.Sincerely,OnlineShoes.com
Dear Customer, The pair of shoes you purchased were not a final sale item and we apologize for any confusion caused, and that you were unable to print a return label on our websiteWe have issued a credit today in the amount of $back to the credit card used to place the original orderYou should see that credit post within the next 1-business days depending on your issuing bank Once again we sincerely apologize for the frustration caused regarding this return and we hope you find this information helpful Sincerely, OnlineShoes.com
To whom it may concern, We have attempted to contact this customer on several occasions to try and resolve this issue for herWe have attempted to call the phone number on file and emailed the email address we also have on file with no successPer our records, we have issued refunds for the items that were returned to us to the original form of paymentFor us to resolve the issue, the customer can contact us at any time to try and provide clarification on what she is missingWe would be more than happy to resolve this issue once the customer contacts us back and provides us with some additional informationSincerely, OnlineShoes.com
Dear Customer, We deeply apologize for the delay in sending your the return labels needed to make your return in addition to the difficulty you had trying to reach usWe see that both of your returns have been processed and a credit issue back to your credit cardYour return credit for order Xwas issued on 11/17/in the amount of $and your return credit for order Xwas issued on 11/16/in the amount of $ We hope this information has been helpful to youOnce again we're very sorry with the difficulties you had making your returns Sincerely, OnlineShoes.com
We acknowledge reception of the formal complaint filed by [redacted] to Onlineshoes.com in regards to a refundWe are sorry that the matter was not able to be resolved with [redacted] on each contact made with our company A return for order [redacted] for the amount of $was registered with us on February 5, The customer’s financial institution issued a chargeback for the amount of $on February 9, The chargeback pulled the funds from our third party payment processor, KlarnaKlarna accepted the chargeback on February 19, 2016, permanently relinquishing a claim on the customer’s funds We kindly request the customer inquire with their financial institution regarding their credit of $as they would be the party in possession of the customer’s funds We hope this provides insight into the customer’s refund Sincerely, Onlineshoes.com
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Once I receive the credit to my account per there response should be by 12/24/as of today, there is no credit pending, I will return the damaged item as I am not confident a credit will be received due to my experience with this company and do not trust they will follow through.Sincerely, [redacted]
Dear Customer, We are very sorry for the frustration caused by the Gift Certificate order that was placed in your name; it sounds like this was a fraudulent charge and we have redlined your account so that no additional orders can be placed using your customer file We have also reached out to Klarna and have asked that they remove the debt from collectionsAs of yesterday they wrote the balance off including the late fee and stated that you should not receive any additional contacts from Klarna or the collection agency Since you are in the process of refinancing your home, if you need additional verification for your bank that this debt should not have been placed into collections we ask that you reach out to the Klarna Customer Support team at: and ask to speak to a Tier Supervisor We hope this information has been helpful to you Sincerely, Shoes.com
Dear Customer, We are terribly sorry for the delay in resolving this issue for you We have issued a credit today to the credit card used to place the order in the amount of $69.95, which should post to your card within the next 1-business days depending on your issuing bankWe are very sorry the slippers you received were defectiveWe strive to offer a very seamless service experience and we definitely missed the mark in this instanceWe do hope we'll have an opportunity to earn your trust back, and that you will consider giving us another chance to serve you in the future Sincerely, OnlineShoes.com
Dear Customer, We deeply apologize that you've continued to receive our emails even though you've asked to be unsubscribedWe have contacted our Marketing Department and asked them to suppress your email address, which should prevent any future emails from being sent to youPlease note that each time you order online the "subscribe to our emails" option is auto-checked so please be sure to uncheck that box prior to submitting you orderIn addition, some of our emails are considered transactional so a reminder email regarding a promotion that we sent you could still be emailed to you even after you've unsubscribed We are sorry for the frustration caused and we hope you find this information helpful Sincerely, Shoes.com
Dear Valued Customer, We sincerely apologize for the difficulty you've had trying to reach us regarding your returnThe item you ordered is not a final sale item and can be returned; we are sorry for the confusion created as you were attempting to process your online returnWe see that you've used the return label we sent and your shoes are on their way back to our warehouse Due to the delay in trying to reach us we've issued a credit back to the credit card used to place the original order in advance of your return being receivedA credit in the amount of $has been issued todayYou should see the credit post within the next 1-business days depending on your issuing bank We hope this information has been helpful and we look forward to serving you again in the future Sincerely, OnlineShoes.com
We provided a refund at the end of May
Dear Customer, We are very sorry there was an error in completing delivery of your order placed on September 22, Based on our records, your order could not be delivered successfully and was ultimately returned back to sender We have issued a refund for the full amount of $on November 7, Those funds should appear on the original method of payment within 2-business days Again, we apologize for any inconvenience associated with your order Sincerely, OnlineShoes.com
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***
Dear Customer,
We deeply apologize for the original delay in processing your order and for the difficulty you've had trying to reach usThe order you placed with us on November, 4, (*** was not processed and your credit card was never billed for the orderYou will receive an email
notification regarding your cancelled order within the next hours so you can keep this for your recordsThis email will be sent to the Yahoo email address we have on file
Once again we apologize for the poor service you received when placing this order with usWe hope you will consider giving us another opportunity to serve you in the future
Sincerely,
OnlineShoes.com
Dear Customer -
We deeply apologize for not resolving this issue more quickly for you and for the difficulties you've had in trying to reach usWe are sorry you never received your order and have issue a credit today in the amount of $back to the credit card used to place the orderThis
credit should post within the next 1-business days depending on your issuing bankThis is certainly not the level of service we strive to provide and we are very sorry for the frustration causedWe hope this information has been helpful
Sincerely,
OnlineShoes.com
Dear Customer,
We sincerely apologize for the delay in getting your return credit issued to your PayPal account and for the frustration causedIt appears a refund was issued on 12/31/back to your PayPal account in the amount of $71.47 Please reference PayPal transaction ID #
***
Again we are very sorry for the delay in resolving this matter for you and we hope this information has proved helpful
Sincerely,
Shoes.com
Dear Customer,
We are very sorry for the delay in providing information about your returnWhen looking into your order placed on October 2, 2015, we see that we issued a full return for the amount of $on November 11, A return may take up to business
days to appear on a bank statement.
Again, we apologize that the matter had not been resolved during your initial contact with us.
Sincerely,
OnlineShoes.com
Dear Customer,
We deeply apologize for the difficulties you've experienced trying to get in touch with usWe are also sorry that the New Balance you received appear to be defectiveWe've issued a credit today in the amount of $for the New Balance shoesThis credit should post to your
account within the next 1-business days depending on your issuing bankIn addition, we've emailed you a prepaid return label to your gmail.com email addressPlease check your spam and updates/promotions folders in your gmail account as sometimes our emails are sent to those folders. Once again, we are very sorry for the poor experience you had while shopping with us this is certainly not the level of service we strive to provideWe hope this information has been helpful for you
Sincerely,
OnlineShoes.com
Dear Customer,
We deeply apologize for the difficulty you've had trying to reach usWe also apologize that you did not receive your boots and that we did not resolve this matter for you in a more timely manner. We've issued a credit for $and $today, which will
be a total credit in the amount of $215.12. This credit will post back to the credit card used to place the order within the next 1-business days depending on your issuing bank
Once again we are very sorry for the difficulties you encountered with this orderWe hope you find this resolution satisfactory and that we might have an opportunity to fulfill your footwear needs in the future
Sincerely,
Shoes.com
Hello,We apologize for the delay in issuing the return credit for Ms***Our recent warehouse has created delays in processing returns and we have added messaging on our website regarding this delay in order to manage customer expectationsA refund of $was issued to Ms
*** on June 1, 2015. We apologize for any frustration caused. We hope this information has been helpful.Sincerely,OnlineShoes.com