Dear customer,
We are very sorry that we were unable to fulfill the order that you placed on February 1, 2016. We have fully refunded you the full amount of your purchase, $91.26 on April 7, 2016.
Again, we deeply apologize for any inconvenience.
Complaint: [redacted]I am rejecting this response because: It would have been nice to know that the 2-5 business days was added on to the shipping I paid for. To me that is unacceptable and should be noted more clearly in the shipping instructions. What made it worse is that I tried for days to contact someone from the store and was not able to receive a call back. I'm not looking for any compensation as I do not plan to ever shop there again. I just think that it should be clearly stated that 2-5 business days will be added on to whatever shipping method you pay for. Sincerely,[redacted]
Complaint: [redacted]I am rejecting this response because: They are saying it took them 7 months to resolve this I think not, they totally disregard the unscribe request & the public needs to know that once they get on their web site they will not let you out. Sincerely,[redacted]
Complaint: [redacted]I am rejecting this response because:
As of a minute ago on this date - Still no refund. Before I send any responses I check with the card account provider.
This matter has become a matter warranting contact the State Attorney General's Office.
Sincerely,[redacted]
Dear Customer,
We deeply apologize for the delay in sending your the return labels needed to make your return in addition to the difficulty you had trying to reach us. We see that both of your returns have been processed and a credit issue back to your credit card. Your return credit for order...
X3964124 was issued on 11/17/2015 in the amount of $97.52 and your return credit for order X3976789 was issued on 11/16/2015 in the amount of $97.52. We hope this information has been helpful to you. Once again we're very sorry with the difficulties you had making your returns.
Sincerely,
OnlineShoes.com
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]
Dear Customer,
We are very sorry your order did not ship within the specified 2-3 business days listed on our website. There was an unforeseeable delay with our vendor, Saucony, which extended the processing time by 2 days. Your order successfully shipped on August 25th and the order tracking...
details were emailed to you.
Again, we apologize for the delay in processing your order.
Dear Customer,
We deeply apologize that you've continued to receive our emails even though you've asked to be unsubscribed. We have contacted our Marketing Department and asked them to suppress your email address, which should prevent any future emails from being sent to you. Please note that each...
time you order online the "subscribe to our emails" option is auto-checked so please be sure to uncheck that box prior to submitting you order. In addition, some of our emails are considered transactional so a reminder email regarding a promotion that we sent you could still be emailed to you even after you've unsubscribed.
We are sorry for the frustration caused and we hope you find this information helpful.
Sincerely,
Shoes.com
Dear Customer,
We are very sorry for the difficulties you've had trying to reach us and that your order was incomplete. We've sent a replacement pair of socks to you at no cost (reference order [redacted]), which should arrive to you next week. We've also sent you a prepaid return label today...
to your bellsouth email address that you can use to return the shoes you received in error. Your Sperry will be noted as the item being returned; however, do not be concerned by this - our warehouse has been informed about the error and that you received a pair of shoes you did not order. We are very sorry for not resolving this matter for you sooner. We hope this information has been helpful to you.
Sincerely,
OnlineShoes.com
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I looked on the website to see that my order had been cancelled. However, I never received the cancellation confirmation email that I was promised. Instead, they sent me a survey.Sincerely, [redacted]
Dear Customer,
We apologize that you returned your FitBit to us in error. We were able to locate your FitBit and returned it back to you via UPS. Per UPS tracking number [redacted] the package was delivered back to you on 12/18/2015. It appears that you contacted us on 1/9/2016...
stating that you never received the returned package and so a credit was issued to you on 1/10/2015 in the amount of $181.28, so it looks like we gave you an additional amount of $26.28.
We hope this information has been helpful to you.
Sincerely,
OnlineShoes.com
Dear Customer,
We are very sorry for the frustration caused by the Gift Certificate order that was placed in your name; it sounds like this was a fraudulent charge and we have redlined your account so that no additional orders can be placed using your customer file.
We have also reached out...
to Klarna and have asked that they remove the debt from collections. As of yesterday they wrote the balance off including the late fee and stated that you should not receive any additional contacts from Klarna or the collection agency.
Since you are in the process of refinancing your home, if you need additional verification for your bank that this debt should not have been placed into collections we ask that you reach out to the Klarna Customer Support team at: 1.844.552.7621 and ask to speak to a Tier 2 Supervisor.
We hope this information has been helpful to you.
Sincerely,
Shoes.com
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
I reserve further judgement, however, until I actually receive the refund. I'm very sorry, but I have lost all trust in this company. When I actually receive the refund, I will then be satisfied. Sincerely, [redacted]
Dear Customer,
We're sorry you received the wrong item and for the difficulties you've experience in trying to get resolution. We have issued a credit today for the amount you were charged on the original order, $182.36. You should see this credit post within the next 1-3 business days...
depending on your issuing bank.
Once again, we apologize for the delay in resolving this matter for you. We hope you find this information helpful.
Sincerely,
Shoes.com
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Once I receive the credit to my account per there response should be by 12/24/2015 as of today, there is no credit pending, I will return the damaged item as I am not confident a credit will be received due to my experience with this company and do not trust they will follow through.Sincerely, [redacted]
To whom it may concern, We have attempted to contact this customer on several occasions to try and resolve this issue for her. We have attempted to call the phone number on file and...
emailed the email address we also have on file with no success. Per our records, we have issued refunds for the items that were returned to us to the original form of payment. For us to resolve the issue, the customer can contact us at any time to try and provide clarification on what she is missing. We would be more than happy to resolve this issue once the customer contacts us back and provides us with some additional information. Sincerely, OnlineShoes.com
We are sorry you experienced some trouble contacting us to complete your return. Based on our records, we were able to receive your items at our warehouse on December 16th and complete your return by December 20th. We would be more than happy to assist with any additional...
questions you may have regarding this return.
Again, we apologize for the difficulty in reaching out to our Customer Service department.
Dear Customer,
We apologize for any confusion regarding your refund. We can confirm reception of your return package to our warehouse on Thursday March 24, 2016 and a credit issued to the original method of payment for the amount of $223.46. While we are unable to transfer this credit directly to...
a new method of payment, we kindly request you to visit your financial institution regarding your credit as they would be the party in possession of your funds. Normally, any credit owing to a payment method that was compromised due to theft or loss will return to a new method of payment provided the financial institution is made aware.
Again, we are sorry that the matter had not been resolved during your initial contact with us.
Onlineshoes.com:Thanks for the response and the nice gesture with the gift certificate. I will accept your gesture as an act of taking responsibility for the issue. But, I will not accept the excuse of passing me onto another business, therefore, it was the fault of that other business, the vendor, and not your company. I paid your company, directly, and deserve the decency to be treated with such respect. I should not be passed onto the vendor and become their "problem." Also, I should be given notice of my order's confirmation and confirmation if my order has been canceled; this was not the case, I had to send your company several emails for updates that should be given to me without requesting it. I would not have know that my order was shipped or canceled if I did not send a request to update me on my order.I've, already, ordered my boots, elsewhere, but, I will accept the gift certificate as admission of responsibility. Thanks for your concern, [redacted]Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]
Dear customer,
We are very sorry that we were unable to fulfill the order that you placed on February 1, 2016. We have fully refunded you the full amount of your purchase, $91.26 on April 7, 2016.
Again, we deeply apologize for any inconvenience.
Sincerely,
shoes.com
Complaint: [redacted]I am rejecting this response because: It would have been nice to know that the 2-5 business days was added on to the shipping I paid for. To me that is unacceptable and should be noted more clearly in the shipping instructions. What made it worse is that I tried for days to contact someone from the store and was not able to receive a call back. I'm not looking for any compensation as I do not plan to ever shop there again. I just think that it should be clearly stated that 2-5 business days will be added on to whatever shipping method you pay for. Sincerely,[redacted]
Complaint: [redacted]I am rejecting this response because: They are saying it took them 7 months to resolve this I think not, they totally disregard the unscribe request & the public needs to know that once they get on their web site they will not let you out. Sincerely,[redacted]
Complaint: [redacted]I am rejecting this response because:
As of a minute ago on this date - Still no refund. Before I send any responses I check with the card account provider.
This matter has become a matter warranting contact the State Attorney General's Office.
Sincerely,[redacted]
Dear Customer,
We deeply apologize for the delay in sending your the return labels needed to make your return in addition to the difficulty you had trying to reach us. We see that both of your returns have been processed and a credit issue back to your credit card. Your return credit for order...
X3964124 was issued on 11/17/2015 in the amount of $97.52 and your return credit for order X3976789 was issued on 11/16/2015 in the amount of $97.52. We hope this information has been helpful to you. Once again we're very sorry with the difficulties you had making your returns.
Sincerely,
OnlineShoes.com
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]
Dear Customer,
We are very sorry your order did not ship within the specified 2-3 business days listed on our website. There was an unforeseeable delay with our vendor, Saucony, which extended the processing time by 2 days. Your order successfully shipped on August 25th and the order tracking...
details were emailed to you.
Again, we apologize for the delay in processing your order.
Sincerely,
OnlineShoes.com
Dear Customer,
We deeply apologize that you've continued to receive our emails even though you've asked to be unsubscribed. We have contacted our Marketing Department and asked them to suppress your email address, which should prevent any future emails from being sent to you. Please note that each...
time you order online the "subscribe to our emails" option is auto-checked so please be sure to uncheck that box prior to submitting you order. In addition, some of our emails are considered transactional so a reminder email regarding a promotion that we sent you could still be emailed to you even after you've unsubscribed.
We are sorry for the frustration caused and we hope you find this information helpful.
Sincerely,
Shoes.com
Dear Customer,
We are very sorry for the difficulties you've had trying to reach us and that your order was incomplete. We've sent a replacement pair of socks to you at no cost (reference order [redacted]), which should arrive to you next week. We've also sent you a prepaid return label today...
to your bellsouth email address that you can use to return the shoes you received in error. Your Sperry will be noted as the item being returned; however, do not be concerned by this - our warehouse has been informed about the error and that you received a pair of shoes you did not order. We are very sorry for not resolving this matter for you sooner. We hope this information has been helpful to you.
Sincerely,
OnlineShoes.com
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I looked on the website to see that my order had been cancelled. However, I never received the cancellation confirmation email that I was promised. Instead, they sent me a survey.Sincerely, [redacted]
Dear Customer,
We apologize that you returned your FitBit to us in error. We were able to locate your FitBit and returned it back to you via UPS. Per UPS tracking number [redacted] the package was delivered back to you on 12/18/2015. It appears that you contacted us on 1/9/2016...
stating that you never received the returned package and so a credit was issued to you on 1/10/2015 in the amount of $181.28, so it looks like we gave you an additional amount of $26.28.
We hope this information has been helpful to you.
Sincerely,
OnlineShoes.com
Dear Customer,
We are very sorry for the frustration caused by the Gift Certificate order that was placed in your name; it sounds like this was a fraudulent charge and we have redlined your account so that no additional orders can be placed using your customer file.
We have also reached out...
to Klarna and have asked that they remove the debt from collections. As of yesterday they wrote the balance off including the late fee and stated that you should not receive any additional contacts from Klarna or the collection agency.
Since you are in the process of refinancing your home, if you need additional verification for your bank that this debt should not have been placed into collections we ask that you reach out to the Klarna Customer Support team at: 1.844.552.7621 and ask to speak to a Tier 2 Supervisor.
We hope this information has been helpful to you.
Sincerely,
Shoes.com
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
I reserve further judgement, however, until I actually receive the refund. I'm very sorry, but I have lost all trust in this company. When I actually receive the refund, I will then be satisfied. Sincerely, [redacted]
Dear Customer,
We're sorry you received the wrong item and for the difficulties you've experience in trying to get resolution. We have issued a credit today for the amount you were charged on the original order, $182.36. You should see this credit post within the next 1-3 business days...
depending on your issuing bank.
Once again, we apologize for the delay in resolving this matter for you. We hope you find this information helpful.
Sincerely,
Shoes.com
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Once I receive the credit to my account per there response should be by 12/24/2015 as of today, there is no credit pending, I will return the damaged item as I am not confident a credit will be received due to my experience with this company and do not trust they will follow through.Sincerely, [redacted]
To whom it may concern, We have attempted to contact this customer on several occasions to try and resolve this issue for her. We have attempted to call the phone number on file and...
emailed the email address we also have on file with no success. Per our records, we have issued refunds for the items that were returned to us to the original form of payment. For us to resolve the issue, the customer can contact us at any time to try and provide clarification on what she is missing. We would be more than happy to resolve this issue once the customer contacts us back and provides us with some additional information. Sincerely, OnlineShoes.com
Dear Customer,
We are sorry you experienced some trouble contacting us to complete your return. Based on our records, we were able to receive your items at our warehouse on December 16th and complete your return by December 20th. We would be more than happy to assist with any additional...
questions you may have regarding this return.
Again, we apologize for the difficulty in reaching out to our Customer Service department.
Sincerely,
Shoes.com
Dear Customer,
We apologize for any confusion regarding your refund. We can confirm reception of your return package to our warehouse on Thursday March 24, 2016 and a credit issued to the original method of payment for the amount of $223.46. While we are unable to transfer this credit directly to...
a new method of payment, we kindly request you to visit your financial institution regarding your credit as they would be the party in possession of your funds. Normally, any credit owing to a payment method that was compromised due to theft or loss will return to a new method of payment provided the financial institution is made aware.
Again, we are sorry that the matter had not been resolved during your initial contact with us.
Sincerely,
OnlineShoes.com
Onlineshoes.com:Thanks for the response and the nice gesture with the gift certificate. I will accept your gesture as an act of taking responsibility for the issue. But, I will not accept the excuse of passing me onto another business, therefore, it was the fault of that other business, the vendor, and not your company. I paid your company, directly, and deserve the decency to be treated with such respect. I should not be passed onto the vendor and become their "problem." Also, I should be given notice of my order's confirmation and confirmation if my order has been canceled; this was not the case, I had to send your company several emails for updates that should be given to me without requesting it. I would not have know that my order was shipped or canceled if I did not send a request to update me on my order.I've, already, ordered my boots, elsewhere, but, I will accept the gift certificate as admission of responsibility. Thanks for your concern, [redacted]Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]