Onyx

I need to speak to him regarding this order, there are too many unanswered questions to provide my findingsHe needs to call me at ###-###-#### or answer my email which was just sent

Item in question: Spec D Chrome Halo Projector Headlights with LED’s
Order date: 4/24/
I feel there was a misunderstanding in what James is interpreting and what the manufacture
understands the problem to be I
decided to hold a conference call with all parties to discuss each other’s concerns
In speaking to the manufacturer, they have agreed to review his order for a refund. James feels confident this will be resolved without
further delay
Have a great day
Elizabeth Gonzalez
Consumer Relations Manager
800-505-3274 x

I have decide to withdraw my complaint although this company has cheated me I feel with the item they sold me that did not fit I will just keep and sell
target="_blank" "">it.it's just not worth my while

According to the Manufacturer item was picked up by *** on 1/to be delivered on 1/We did have to change the dates of estimated shipping based on the information received from the Manufacture I apologize if the Customer felt we were giving him the run around. Please find
the *** tracking details below for your reference in that we were not delaying his package for our own accordingThis can viewed at ***.*** tracking #: ***Ship (P/U) date : Wed 1/07/3:pm ** *** *** ** USA actual delivery : Fri 1/09/3:pm *** *** ** ** *** ***Consumer Relations Mgr###-###-####
1/09/- Friday
3:pm
Delivered
COLE CAMP, MO
Left at front doorPackage delivered to recipient address - release authorized
8:am
On FedEx vehicle for delivery
SEDALIA, MO
8:am
At local FedEx facility
SEDALIA, MO
2:am
At destination sort facility
KANSAS CITY, MO
1/08/- Thursday
5:pm
Departed FedEx location
INDIANAPOLIS, IN
12:pm
Arrived at FedEx location
INDIANAPOLIS, IN
5:am
Departed FedEx location
OAKLAND, CA
2:am
Arrived at FedEx location
OAKLAND, CA
1/07/- Wednesday
11:pm
Departed FedEx location
OAKLAND, CA
10:pm
Arrived at FedEx location
OAKLAND, CA
5:pm
Left FedEx origin facility
RANCHO CORDOVA, CA
4:pm
Shipment information sent to FedEx
3:pm
Picked up
RANCHO CORDOVA, CA
1/09/- Friday
3:pm
Delivered
COLE CAMP, MO
Left at front doorPackage delivered to recipient address - release authorized
8:am
On FedEx vehicle for delivery
SEDALIA, MO
8:am
At local FedEx facility
SEDALIA, MO
2:am
At destination sort facility
KANSAS CITY, MO
1/08/- Thursday
5:pm
Departed FedEx location
INDIANAPOLIS, IN
12:pm
Arrived at FedEx location
INDIANAPOLIS, IN
5:am
Departed FedEx location
OAKLAND, CA
2:am
Arrived at FedEx location
OAKLAND, CA
1/07/- Wednesday
11:pm
Departed FedEx location
OAKLAND, CA
10:pm
Arrived at FedEx location
OAKLAND, CA
5:pm
Left FedEx origin facility
RANCHO CORDOVA, CA
4:pm
Shipment information sent to FedEx
3:pm
Picked up
RANCHO CORDOVA, CA

Part of the problem is that his mail box is full and we can't contact him. The shipping company has attempted to deliver this item numeroius times but if his voice mail is full the shipping company can't reach him
" line-height: 1em;">He needs to provide an alternate telephone number to reach him or this will continue to happenNone the less, we gave him a $gift card

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID***, and find that this resolution is satisfactory to me
Regards,
*** ***

Unfortunately we are not able to honor the price the client had originally paid for these items There was a glitch in our system that resulted in an inaccurate price listingThe client has been refunded in full for his order and the money should reflect in his account within business
days
We are extremely sorry for the listing error, the listing has now been updated to reflect the correct pricing
To see how errors and omissions statement please go to the following link ***

Complaint: ***
I spoke to CARID customer service this morning,
and was told about the return/RMA paperworkAs of 8pm EST, I have not yet received that information.This complaint is going to stay open to track the progress of the return, and will be closed once the refund is received
Regards,
*** ***

I am rejecting this response because:I did not choose a unpainted spoiler, I choose the color blackNowhere in the item description or in the return policy does it state that by choosing the paint color the buyer will forfeit $on a $purchase if returned.Instead of continued back and forth nonsense, why don't you do the right thing and return the payment balance that I deserve? Chalk this up as a learning experience and update your product pages that have color choices and return policy to be more specific

***,He was refunded in full $on 8/Please allow 3-business days to process on client's endNo further is refund is due as he received what he paid for. I apologize for any inconvenience. *** ***Consumer Relations
Mgr.###-###-####

On 5/13, the client called us regarding him having a coupe but ordered a part that fits a hatchback Unfortunatelywe explained that we can take the item back but that he would be responsible for shipping as he placed the order himself and no error was made on our part.He agreed to
keep it and stated would sell the item locallyIf there is anything I can do, please let me know. Elizabeth GConsumer Relations Mgr. *** ***

We sold the client the wheels and tires for his vehicle specificationsHe received the wheels on June 13thHe advised us in August, well after the order was placed and delivered that he added fender flares, and wanted to go with a bigger wheelRegardless of whether or not the wheels are still in the original wrapping, they are non returnableWe didn't sell the incorrect wheelsHe modified his vehicle and desires a different lookWe clearly state in our return policy that wheels are not returnable as wellYou can see that belowUnfortunately we are unable to take back the order for a return or exchange.
We get it, things happen, we buy stuff online tooCARiD believes in making your experience quick and simple!If you are not 100% satisfied with your purchase, we will be happy to accept a return for a refund or exchange on products in new/unused condition within days of delivery.There are a few important things to keep in mind:Items must be in new condition and in the original packaging (please do not assemble, install, or modify the product in any way).For orders delivered within the continental US where reason for return isn't a result of a CARiD error, the cost of the initial shipping charge and a return fee will be deducted from your refundA prepaid shipping label(s) will be providedThe flat fee for each item being returned can be found in the chart below:
Retail cost of the item Per Item Return FeeLess than $$3.50From $25.00-$$5.50From $50.00-$$7.50More than $ $
Freight, international & non-continental US returns are accepted, however coordination of return shipping is the responsibility of the clientIn the event an error is made by CARiD, a return shipping label will be providedThe few exceptions for items that cannot be returned include:Items Marked "Non-Returnable" (clearly indicated on the product page before placing your order)Personalized Items (custom engraved or embroidered)Wheels and Tires

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
HAPPY NEW YEAR TO ALL OF YOUToday I got email from CARiD** *** who sent me wire transfer copy which I will present to my Banker to ask what happened to the wire transfer so please give me a short time to correspond to my bankThank you very much for your cooperationI will let you know as soon as possible
Regards,
*** ***

Time Stamp
class="Apple-tab-span" "white-space:pre"> Amount Transaction ID
2016-01-06:08: ***
Above is the refund transaction

I ordered in total LED lights for my car totalling up to about $ They sent me the wrong part on my second order I sent pictures proving to them that I was sent the wrong part They sent me a third LED bulb which was again the incorrect part I received no compensation The only thing I got was meaningless apologies Took them about a month to send me the correct part

I apologize as the bumper is not correct for her vehicleAs a result, I requested for a return authorization. It may take up to business days to process the authorizationI am in contact with her via email and will provide the update on the
refund

***,The client received the correct part which comes in 2., he only received oneThe manufacture is aware and approved the return. We sent him the return paper work on 8/via emailWe are not able to refund him until he return the part backHe stated he was ordering the
part directly from the manufacture so an exchange was not set upHow does he want to proceed? *** ***Consumer Relations Mgr.###-###-####

Complaint: ***
I am rejecting this response because:
It has been more than a month and a half behind on the agreed upon delivery date and missing four other amended delivery dates is not only appalling and unacceptable and caused a major inconvenience for meIt is also a material breach of contract that affords me the right to terminate the contract An email was sent on 8/25/stating my termination of the sales agreement and also stating that I would not be accepting delivery, and my bank has already been instructed to issue a chargeback
Regards,
*** ***

I purchased headlights and taillights from them they both started out great then come to realize my blinker won't stop blinking fast like a bulb is out so I talk to my friend he tells me with led bulbs it uses more amperage so I need to get a digital blinker mod I was told it is a plug and play system on top of that the reflector on the inside of my headlights that I got just fell out one day so I will have to take that into the dealer to have them take the whole headlight apart and reseal it last but not least my headlights themselves have been burning out like every months I go to change it not minutes the wiring has completely melted the one that you put the bulb into plastic and all is just melted away to the point I can't even get a new bulb So it comes to this why would I take the time to write a review? I tried calling not a big deal they are open kind of excepted that so I go to chat live 24/chat that is all day……its down if I do not hear from these people by tomorrow I will be writing the president of this company

Complaint: ***
I am rejecting this response
because:CARiD.com (Onyx) did ultimately "find the part in stock" and replaced it. BUT, the whole story is, they would not even attempt to look for the part or help me at all, until I filed a formal complaint with the Revdex.comI called, emailed and tried online chats with CARiD, to no availEach person that I dealt with, had no interest in helping me at all.Thank you Revdex.com for your assistance in getting this resolved
Regards,
*** ***