Onyx

At this time, the skull center caps are still not available and there is no ETA for themWe are happy to issue a refund, but we can't give a definite or even an estimated ship date at this timeWe apologize for the inconvenience with this issue,and if the client chooses a refund, I can have that issued as soon as possible

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

Complaint: [redacted] To whom it may concern, I previously filed a complaint (Sept 2015) regarding a shipment of rim that was placed on back order (item was lost in transit) and was told that I will receive it in NovOriginal order was placed in Mar and I received rims in JuneCarid now claims that the rim is discontinuedI was not notified of the discontinuation but instead received a cancellation notification by email and a refund was sent to me on Oct 14thMy complaint is I am stuck with rimsThe initial purchase was for a set of rimsShouldn't the company refund me for the other rims too? I feel like a victim of fraudPlease advise [redacted]

The return authorization was requested on 10/21/The client will receive an email upon approval with the instructions on the return via email with in business daysIf he doesn't receive it, them he can call me at ###-###-####

[redacted] ,I requested a refund back to the customer in full due to the inconvenienceHowever, I will say that the bulb uses less power, therefore it would not cause damage to that extentThe refund will be applied back to the original form of payment [redacted] [redacted] Consumer Relations Manager###-###-####

Here is the detail of the order: 1/Order placed for tires, wheels and tire sensor ($159.95) 1/Order shipped 3/Customer reported that the sensor did not work3/Manufacturer attempted a reset procedure but that didn't help3/RMA label sent to customer to take the item back for inspection and upon receipt of the item, if it was defective a full refund would be issued.3/Customer emailed stated that the Revdex.com will be contacted and to discontinue any further communiction 3/Customer was told that we will refund him once he returns the product and that we can review the receipt for dismounting them from the tires and wheels To date the item has not been received

[redacted] ,The return paper work was emailed to her on 7/28/However, there is no activity which means, she has not return the items or she sent them back on her own She needs to send this back to receive a refund[redacted] Label [redacted] [redacted] Consumer Relations Mgr###-###-####

We apologize for the inconvenience with this order We failed to handle this issue correctly, and effectively, to the determent of the client Based on the UPS tracking details that we provided, we are seeing no movement of the return: [redacted] /track?track=yes&trackNums= [redacted] However, this is not due to any fault of the client Therefore, a refund is being processed in the amount of $ Once this is processed, I will email the client directly with resolution, and apology

Complaint: [redacted] I am rejecting this response because: I had never requested a replacement item and do not have access to the location the item was shipped to the business messed up by sending me a replacement after I specifically told them not to and now they are holding me liable for their mistakes Regards, [redacted]

My body shop had ordered a carbon fiber defuser for my bmw mon the 10th of augustMy part arrived at my local body shop to be installed after my car was in a accident The body shop mounted the part on my oem BMW rear bumper this part did not sit probably as it should the part was not molded properlyWe took pictures showing the exact defectI contacted carid a total of times nowAll the time they tell me they are wait on the manufacturer to reply and that they will contact me within hrsThey even offered to send a shipping label but the or dollar shipping charge will be out of my pocketAll because the manufacturer sent a part that was not molded properly It has been and a half months and still nothing This is poor costumer serviceI would at this point like my $backI went elsewhere and bought a part that fit the way it should

We ordered fender flares for our series truck from these people that were supposed to ship within 48hoursBefore we ordered we confirmed with a company repthat they would indeed fit our truckIt took almost weeks for the order to ship, not the hours they company claimedWhen they finally arrived they were the wrong parts!!! We received parts for a series truck,,not the series that we orderedWhat followed was a day NIGHTMARE or run around and out an out lies by the company trying to return the incorrectly sipped parts!!! I WILL NEVER ORDER FROM THEM AGAIN!!!!!

I bought a leveling kit from CARID for my GMC Sierra and received it within a few daysI got busy with work and didn't get around to getting it installed until a month and a half after orderingI still didn't have time to do the installation myself so I took it into a dealer who told me the parts I ordered aren't for the Denali version I haveNow CARID is telling me they cannot refund my money or exchange the parts because I'm outside of a month from ordering the partsLast I checked car parts don't have an expiration date like milk so I don't understand this policyAnyway, I would beware of this policy before buying anything from this companyPoor return policy and I when I called the company about a refund I sat on hold for a half an hour

This client has already been refunded in full in the amount of $as an exception, because this client received the correct item to begin withWe consider this matter closed Date Amount Transaction Id class="Apple-tab-span"> Transaction Type Transaction fee refunded Product Note 2016-07-04:25: [redacted] Refund [redacted] / Refund for return, by [redacted] 2016-07-17:54: [redacted] Refund [redacted] (shipping) / Discount, by [redacted] 2016-07-14:05: [redacted] Refund [redacted] / Refund for return, by [redacted] *

Complaint: [redacted] I am rejecting this response because: I read the message from [redacted] , this is what I've been dealing with the past few months She stated the invoice was from January and wanted a more recent one, if she would have read them she would see the dates on each page go into April We won't receive the next statement until late May but I will call [redacted] and ask them to send us something stating there weren't any charges or credits from Car Id from the April date forward I also would like from her, proof that a refund has been made When the stereo was refunded to us, I received an email stating this with the amount refunded, I have received nothing as far as the tire and rims go I attached a link below for you to take a look at some other people that have had similar issues as we are having with this company As soon as I receive the letter from [redacted] I will reply to the Revdex.com complaint Sincerely, [redacted] Regards, [redacted] ***

I ordered a set of custom car seat covers on December 15, My estimated ship date was January 4, On January 6, I e-mailed carid to see what was going on with my packageA day or later I finally got a response she said she was sorry but my package was delayed by the manufacturer because of the busy holiday season and that my new estimated ship date was January On January I e-mailed them again and the response time was much quicker just a few hours but I was told yet again it was delayed and it would be shipped January Today is January 23, I still do not have my package my estimated ship date is still January and the lady I was e-mailing has not e-mailed me back from a couple days agoI paid over $for for the package and I just want what I ordered

[redacted] ,Just to clarify, the amount I show is $1,200.00, In regards to his concerns, an Agent spoke to him on 7/and ask to make a decision and contact us again with his intentWe offered a $refund or he can return all items back for a refundWe found due to his concern, that don't have a fit for his vehicle type which is a hybridI'm in the process of having the website reviewed and updatedI apologize for the inconvenienceunfortunately, we did not agree on paying for storage, however we can refund his order[redacted] Consumer Relations Mgr###-###-####

We sate on the website that this item only fits certain OEM part numbers Replaces Original (OE) Part #: class="prod-oe-expand-wrap" [redacted] , [redacted] , [redacted] , [redacted] , [redacted] I do not know what [redacted] informed him, but as far as we can see from our manufacturer, it's not a discontinued itemWe do not ship out incorrect parts just for the sake of making a sale eitherWe have a day return period for this item, and we're almost a year from his purchase dateThis was delivered to him on 9/23/At this time we are unable to take this part back as a return

We truly apologize that the quality of the part that the client received is not up to his standards Unfortunately the return was denied for one reason, the product has been modified (painted) If you take a look at our return policy we clearly state that once a product is modified from it's original condition we are unable to accept a return If you are not 100% satisfied with your purchase, we will be happy to accept a return for a refund or exchange on products in new/unused condition within days of deliveryThere are a few important things to keep in mind: Items must be in new condition and in the original packaging (please do not assemble, install, or modify the product in any way)

This order was placed on 1/27/On 1/30/14, the cus***er called in asking about the shipping status We immediately called [redacted] from the manufacture, who stated estimated shipping date will be 2/12/and we informed the cus***er On 2/3/14, we received an email from cus***er asking why did we charge the order if the item was not available Allow me to explain; once we place the order, the funds are transferred to the manufactureAt this time, if the item is on back order we are notified by the manufacturerWe immediately send an email to the cus***er that an order was placed It appears that the item was delivered on 3/24/at 4:29pm, per UPS tracking number [redacted] In reference to not being contacting a Manager, according to our notes on 3/10/14, [redacted] left a voice mail for a return callOn 3/11/11, [redacted] called again and left another voice mail Please let me know if there is anything else I can assist you withHave a great day [redacted] [redacted] Consumer Relations Manager ###-###-#### x

I was givin a dollar coupon for my review of my chat conversationWhich at that time I give them high ratingsWhen I went to order a part I talked to customer relations management times by e-mailAfter that they would never answer more e-mailsI told him I was in desperate need of my part cause my car was broke downSo I finally contacted the Business Consumer Alliance and filed a complaintThe next day I got an e-mail saying my part has been mailedIt was here in daysAnd they left an e-mail saying thank you very much for your order and was just oh so sweet to me like nothing ever happened hahaPlease remember the Business consumer alliance to file a reportThey got the ball rolling immediatelyKeep up the good work BCAAnd I recommend that you look at the negative ratings on this company as well