Onyx

Ahead of ordering aftermarket fog lights made for my vehicle, I contacted customer service so they could verify it would fit including the switch They confirmed it did, so I ordered the lights I installed the lights and to my surprise, the switch did not fit I contacted customer service and they first tried to tell me it wouldn't fit until I forwarded their email that said it would Then they told me it was outside of their return policy At this point, I didn'the want to return them since it was installed-just wanted a switch that would work They offered a $gift certificate which does me no good because they don'the sell switches and there wasn't anything on their site I could get for $shipped that I needed I asked instead for them to refund $which is about 10% of the purchase price so I could use that to buy a switch that would work at another store They refused I will never buy from this site again I would give them zero starts if I could

In reviewing this order, the item is not in stock and on 5/6, he agreed to waitHow does he want to proceed, it seems like he now wants to cancel the order?Please advised we can cancel any time and I apologized but he was notified of the back order and chose to waitWe are not notified of
the back order until the manufacture informs usAs a token of appreciation we sent him a gift card of $on 5/6, which he agreed

I ordered a GoRhino BRbumper for my Ram which cost dollarsThe order got put on backorder even though it said in stock on the websiteI understood, however they kept pushing the ship date every time it got closer to the actual day it was supposed to shipAfter months, I finally received the bumperI took it to a shop and I proceeded to install it per the directionsAfter getting to the end, it didn't fitThe bumper was warped and wouldn't line up with the brackets to bolt upIt also didn't match my body linesSo I took pictures and sent them in to carid.comThey agreed to take it back and send me another oneI had to take the bumper off and re-install the stock one and box the bumper back upI paid to be able to use the shop even though nothing got accomplishedIt took a whole month for carid.com to send me the return shipping labels and I had to call them almost every single day asking when I would get them and they kept saying hours, another hours, another hoursThey are sent through email, so I figured they could have sent them within a day or twoAfter a month of waiting, I sent the bumper back and it took another month to get the new oneAgain, I called daily and they never could give me an answer on when I would receive itI think the company should bend over backward to right the wrong, not the customerI had to pay the shop again the second time to use it to install the bumperI emailed a complaint to carid.com asking for a partial refund for the inconvenience, having to wait, and me having to pay twiceThey got back to me and offered a dollar gift card to their website for future purchasesIt was basically a slap in the face because they want me spend more money on their site, and I don't ever want to buy from them again

On 7/13, the client reported that the item was not sticking properly and we issued a request for an RMA
7/the manufacturer denied that claim, we issued a gift certificate
7/Client not happy with resolution so we requested pictures of the item7/A warranty claim was
submitted and denied by manufacturer7/Pictures received and a damage claim was processed and manufacturer was contacted to alert it was coming We expect approval later today

The business sold me the item for $on August days later I contacted them to inquire about the shipping status They informed me that in order to have the item shipped I needed to spend $more Because I needed the part and had no confidence that they would promptly receive my refund I paid the difference, It was then shipped on August 24th

The return request was made by the client on the 14th, and the RMA and label were issued and sent to the client on the 16th, within our to hour time frameThe client's refund has already been issuedIt was issued on 11/at 5:00PM and his gift card was reactivated as wellWe
advised him that the refund can take to business days to post to his accountThat time frame has to do with his bank or credit card companyThe reason he received so many emails from us is because we were responding to each of the emails he sent to CARiD between the 15th and the 17thWe apologize if the client felt we were harassing him with emails, but our rep's jobs are to reply to the client when we receive an email from them

The issue here is that he hand carried the item to the UPS truck assisting the driver, unfortunately, the driver didn't scan one Leaf Spring and there were two As a result, I made a conference call with the client and UPS to reopen the claim as it was closed previously due to
insufficient information. The client is well aware of my actions and is cooperatingThis is not his error and has been patientWe initially sent the wrong itemI sincerely apologize for any inconvenience

Complaint: ***
I am rejecting this response because:they still owe me $shipping for second fender they listed on their website as "shipping when I hit order now tabThey had fraudulent and misleading web page"Bait & switch" I would refer to it as
Regards,
*** ***

The information send by the business is not correct. I have been waiting for almost a
month for a return sticker so that I can return the item. Unfortunately, the item is still at my house. The response sent by the business claims that the item is in route back to the manufacturer. How can that be? Is there a tracking number? If they are tracking another package on its way back, what should I do with the one that I still have in my possession? A week ago the manufacturer was trying to send me a replacement, which I informed CARid that I would refuse since their website has a refund policy. A customer service supervisor (David D.) informed me that a replacement item was sent and re-routed on the same day since they knew that I would not accept delivery. Perhaps the item that is currently in transit is the replacement item. The policy advertises a 100% money back guarantee for new/unused items. My order never arrived in "new" condition to begin with but does remain unused by me. It is still in the same condition that it was in when it arrived

Complaint: ***
I am rejecting this response because:
I wasted several days calling the company and contacting the Revdex.com because I could not get in contact
with a supervisor at the companyThe part was received on the 21st of June by the company and over days later I still did not have a refund.
Regards, ***

*** *** was not purposely mislead regarding the time frame of his orderThe reason for the delay on this client's order was due to wheels that where received with the incorrect finish to our mounting and balancing facility Due to this the wheels received needed to be returned to
the manufacturer and correct replacements needed to be sentEven worse when the replacement set came in they were severely damaged by the shipping carrierThis obviously created further delay in the clients order and required yet another pair to be ordered before the full set could be shipped The chain of events in this order has by no means been a pleasurable experience for this clientOn 11/the client was refunded $to cover some of the shipping costWe will be processing an additional refund of $today to fully cover the shipping cost on this order

6/3/
Complaint ID: ***
Name: *** ***
Date filed: 5/23/
PO#: ***
Item in question: Truck Bedside Panel
Order date: 5/6/
/>
***
I apologize for the inconvenience of his orderCARiD processed a refund on 6/2/14, in the amount of $615.34, the transaction id: ***
If you need further clarification, please advised

***,
I apologized for the delay in the return paper workAs of today, I sent him the return paper work and called him as well to ensure receipt. Please find my email to
himHi ***,You may print the return label and place in a clear sleeve on top of the boxYou can schedule a pickup with *** Freight at your convenience by calling ###-###-#### option 1. You can write the RMA # *** on the boxIf you have any questions, please let me know
*** ***
Consumer Relations Mgr.
###-###-####

***,This order is pending full refund once the item is receivedThe manufacture will advise us of the refund. The client will receive a refund emailHowever, we are not showing any activities on the return labels we providedPlease indicate what return labels were
used? I can look into this further. *** ***Consumer Relations Mgr.###-###-####

One of the worst experiences with any online vendor I've ever hadI ordered product from them and it took almost a month to deliverShipping is a mess with this companyThey turn it over to others that have no clue on delivering good customer serviceGive you the run-around when you try to get a definitive delivery dateI will never order product from this company againI would highly suggest paying extra if comes down to price and use a different vendor

This item the rear lip was order with a paint jobOnce you alter an item from its original state, it is not returnablePlease find our return policy in reference to his inquiry...Items must be in new condition and in the original packaging (please do not assemble, install, or MODIFY
the product in any way). I apologize for any inconvenience

The return paper was emailed to her on 7/According to the UPS website the following UPS labels *** & *** are out for delivery to the manufacture on 7/29. Once received at the manufacture's end, the items will be inspected and an outcome of
the refund will be email to the client. If I can be of further assistance, let me knowPlease find my contact details listed below

***We emailed the return paperwork on 6/22, which he claimed didn't getOn the same day we emailed the return paperwork again We ordered the replacement on 6/24, even though the item was in route to manufacture. The item was received at the manufactured on 6/The
replacement PO ***, however he received the incorrect partI am working on getting the return paper work expedite.I apologize for this inconvenienceI am personally handling this order as a result

Two options were stated in CARiD's response and if I "accepted" their response, it is not clear what I would be acceptingAll of the merchandise has been properly packaged and delivered to a UPS full service facility today 11/09/for return to CARiDI no longer have anything in my possession from CARiD with the possible exception of a stomach ulcerI do not feel comfortable with stopping the charge back process as my confidence in CARiD issuing me a prompt and full refund has completely eroded away with all of the trials and tribulations I have gone through with them just to get to where we are todayIn my opinion, the issuance of the UPS return labels should have happened three weeks ago

RevDex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and yes they have issued a refundSo the case is closedHowever, they are lying on their website about the availability of their items I wasted one month waiting for their item and they kept pushing forward the delivery dateI will never do business with this company again