Onyx

Complaint: ***
I am rejecting this response because:I contacted my credit card companyThe last notes they have from ***Onyx are that the items were not returned making me responsible for the chargesI have tracking numbers, pictures and written confirmation proving return of the items
Regards,
*** ***

First and foremost I want to apologize for the inconvenienceWe did send a return authorization and return label on 6/1, which is expected to be delivered at the manufacture on 6/9. The problem I foresee is that he open a dispute with his credit card companyWe can not process a
refund since he has gone ahead and disputed with his bankThis will cause delay in his refund when we advised him we will refund him.We will show proof to the credit card company that the item is in route to the manufacture but we can't refund him due to double refund possibilityHe needs to close the dispute in order for us to refund him properly

***,This was a charge back which the funds were automatically return to the client as he won the charge backWe don't have his funds, he must contact the credit card holder and ask what is the refund status since he won the charge back.*** ***Consumer Relations
Mgr.###-###-####

5/5/
Complaint ID: ***
Name: *** *** ***
Date filed: 4/26/
PO#: ***
Item in question: *** Hood Latch Support Brace
Number of items:
Total Cost:
$
***
Mr*** should not have to wait as long as he did for us to process the return merchandise authorization formI agree with
his concerns and certainly understand his frustrations
We have received the item and I show a refund on 4/29/14, in the amount of $41.99, transaction ID: ***
I sent an email acknowledging his concerns which are being reviewed to avoid this going forwardIf you have any
questions regarding to this matter, please find my contact details belowHave a great day
*** ***
Consumer Relations Manager
###-###-####

I am rejecting this response because:I seriously think the company is mocking me now I have all the emails here of you telling me that you were not to fault and
in all aspects it was your company's fault how are you still thinking that even though I payed an exstortionate rate for shipping ie the fan belt was dollars and you charged me dollars to ship it even though it came in the same box as my water pump so there I am trying to figure out why that cost so much and you think the best replie of shipping my item nearly two weeks late is I gave him a new shipping number this is not the only way you have messed me about they lied and they have clearly over charged me to make pure profit on shippingThis is not good business

***,I did review the Supervisor queue for that day, we were short staffedWe don not have employee id's, we do have a corporate office and I have not been able to confirm this statementI apologize however, the client is still responsible for the return shippingMy previous
response still remains. Elizabeth G***Consumer Relations Mgr.*** ***

***,The client claims we sent the wrong item but threw the part away, at this point we can't confirm thisWe are willing to exchange the part but he needs to return the wrong part. As far as the labor fee's, again I need the part to confirm what he receivedIf I can
be of further assistance let me know. *** ***Consumer Relations Mgr.###-###-####

Complaint: ***
I am rejecting this response because
I took my truck to the garage and they informed me that the lift kit didn't fit to start with but according to my vehicle information this was the one sent to me.
Regards,
*** ***

***,I have personally spoken to the clientI explained that we need picture of the front of the grill to assess the wrong item being sent, but he refuses and only sends us the back of the itemI can not confirm from the back of the item, please see picture. He open a
*** dispute which we won, in addition to writing negative reviewI have responded accordingly in all cases as I will do to this Revdex.com as well I am waiting for the status of the Return Authorization from the Manufacture and are asking for refund since he can't confirm the wrong part again, I apologize Elizabeth GConsumer Relations Mgr.*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If
you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
However, my purchase price was only $& not in the amount of $as stated in their response to you
Regards,
*** ***

Janice,This order is on hold as there is a charge back startedIn addition, two of wheels returned from UPS damage and are going through inspectionI am not able to rush this process but wanted to inform you what is causing the delay in my response.I need this open until damage
claim is closedI tmay take 7-business days

On 7/we offered a $refund back to original form of paymentIn addition to a $gift cardThere was a misunderstanding between us and the client. He was advised a partial of $refund/credit will be issuedI apologize for any inconvenience
caused. I would like to speak with the client and see how the misunderstanding occurred

Complaint: ***
I am rejecting this response because:My point is simple The public needs to know that this company sells a products at an agreed to price Then after several weeks of never shipping the item with no notification they tell you that you need to spend additional funds to get the to ship the order
Regards,
*** ***

While we have received many pictures from this client, we have yet to receive the only picture that matters and is relevant, which is the fitment pictureThis grille is non-returnable without a picture showing that it truly doesn't fitHe may have received an older version of the instructions, but this grille has been confirmed to fit his vehicle by the manufacturerThey have sold a great many number of grilles for the *** as it's a very popular carTheir email to us said"We went over the application and have determined that this is the correct grille for the vehicle based off the VIN number providedThe main grille is a replacement and the customer will need to remove the factory grille to install the ** grilleThe bumper grille is an overlay and only requires drilling holes for the attachment hardwareThere is no reason why this would not fitThe images provided do not show what the problem is and we cannot see any reason for a no fit condition."Unfortunately, this means that *** will not be able to accept the item backHowever, If the customer would like to call us for installation help, we are more than happy to help him out by passing him on to our installer.Thank you"
Again, we are willing to work with the client towards a resolution, but our repeated attempts are being met with resistance going as far back as July 22nd when we advised of the pictures we neededHe became quite angry and began yelling and using profane language with one of our agentsA supervisor advised of the fitment pictures we need to assist him, and was again refused Without that picture, there is nothing further we can doIf he will send it to us, Carid and the manufacturer are very willing to help

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
I have received the refundThanks

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:I cancelled my order and will never do business with them again
*** ***

Below is a transcript asking for fitment for my carI also watched the install video for these headlights and it lead me to believe that these were completely plug and play and they are far from itNow I am fighting for a refund that I was promised earlier but instead of a return label I am getting into a pissing match about how I was wrongI even called the manufacturer and they said there is no replacement that would fit my car without throwing errors
Almost $invested and I have nothing that works just emails back and forth as to how I was at fault
Myron Larson[2:PM] I have a 335i xdrive and am getting ready to pull the front end apart to rewire some sensors as well as fix some broken grill stuff from a bad pro install
Myron Larson[2:PM] I was wondering if those headlights are completely compatible with my car
Myron Larson[2:PM] and if I can get them shipped quickly
Kristy Mar[2:PM] Do you have auto leveling system?
Myron Larson[2:PM] I have the garage consumed and its beginning to snow here
Myron Larson[2:PM] yes
Kristy Mar[2:PM] Thank you very much! Let me check this for youPlease bear with me for 3-minutes, so I could check your request
Myron Larson[2:PM] Thanks
Kristy Mar[2:PM] Thank you for holding! The part is confirmed to fit BMW 3-Series 2014-
Fits Following Model(s):
FBody Code with Auto Leveling Kit with Factory HID/Xenon Headlights
It would be shipped out on MondayThis item is good in stock as of today and ready to be shipped!
Follow this link to see the item you were looking for including 3% discount, also use the link to complete the order:
Myron Larson[2:PM] Thanks

When this client placed his order he was very upfront that he needed these wheels before the end of the month so he could travel with the vehicle The client's order was placed on 4/4/@ 6:11pm EST After placing the order, the clients received an estimated ship date of 4/
Which was cause for concern with the clients expected delivery Upon calling us the client's wheels where moved to a priority status to expedite them through the inspection, mounting and balancing processWe were able to have the client's wheels shipped earlier then the ESD, they left on 4/14/ They were then delivered on 4/20/2016, which was a total of business days from the date of order.
When we spoke to the client on 4/we advised of the tracking information and the client was satisfied with the fact that the order had shipped

In reviewing this order, the website did not state it came with shocks, however the client states her email did state it includes shocks. The Agent apologized for the email error and offer a $gift card for purchase of shocksShe agreed and so we gave her the gift
card. Can you confirm if this was agreed between CARiD and client? I'm confused if she didn't want that, she should have declined the offer?I can look into further but need clarification on what was agreed

Complaint: ***
I am rejecting this response because:Am rejecting response because I have sent them all the pictures and info they have requested showing them the incorrect grill Then they say talked to manufacturer and they said it fitsPaper in box says for 2010- Mine is a 2015.
Regards,
*** ***