Onyx

Complaint: [redacted] I am rejecting this response because: First and foremost if you look at the attachments the webpage ad from CARID.com shows the part requested, the part received is not the same part This has been the heart of the problem and it should have been a no brainer from the beginning How can a company advertise a product and then bait and switch to another and not fix it when the consumer requests? Also we were told that we would be getting a refund on a Friday but CARID call us on Monday and told us that was not true Funny how their phone notes are missing that little bit The pictures speak for themselves and the ad is still currently up on their web page but they don't even carry that part Regards, [redacted]

The return label and RMA was sent to the customer on 3/13/Once the manufacturer receives the item, he will automatically receive the correct item.I do apologize that he received the incorrect item, as a token of appreciation, I sent a via his email a $gift cardIf I can be of further assistance, please contact me at the below telephone number

I don't have the complaint number but I wrote yesterday complaining about how this company was trying to take advantage of me by making me pay double shipping because I cancelled an order from them,... they never explained that it had already been shipped and one customer representative even told me he couldn't find a tracking number for the skyline cargo box,anyway my credit card company sent me an email and told me after reviewing my case they decided to reimburse my credit card the $220 that was due me, even though this has settled my complaint as far as the money goes I would still like to have this complaint filed against them and maybe it will help others not to be screwed over by this fraudulent company.thank you very much if you have any questions you may call [redacted] ***

As of this morning, rgb(204, 204, 204);">Tuesday 07/21/2015, I have received my full refund from CarID.com Just wanted to let you know

After some time we have a solid resolution to this clients issue Regarding the client's core He will receive an email today with the Bill of Lading, Core RA, and phone number to call the freight carrier Instead of trying to schedule the pickup with the shop who has the motor we will send everything to the client so he can schedule something convenient for him Regarding the motor, Jeronimo at the shop where the clients vehicle is being worked on will receive a call today with instructions on how to proceed now that the heads have been removed from the motor

The client has already been refundedThe item was received back at the manufacturer's damagedIt had a rather large bend in the item, and the pictures were sent to the clientWe notify the client anytime there is an issue with an item they send backWhile UPS denied the claim, the refund was successfully issued on 11/ 11-16-03:10:AM [redacted] Refund [redacted] / Refund for return, by [redacted] **

We emailed him the return authorization and return label for him to return the itemHe never used it, instead he sent them via USPS [redacted] , which is in transit.Once the manufacture receives the item, they will inspect it then release a refund if applicablePlease be advised that we never denied the return from the customer

Complaint: [redacted] I am rejecting this response because:This company had not tried to contact me once I specifically stated that I would be out of town from 6/through 7/and to have [redacted] contact us for delivery/ pick up I contacted them again yesterday 7/and they stated they would have [redacted] call to schedule pick up Again [redacted] showed up without contacting me on 7/ Luckily my sister in law was at the house to have them pick up the rims This is the most dishonest and unprofessional company that I have ever dealt with Regards, [redacted]

I personally spoke to this customerI explained that have in fact refunded her bank account on 10/13/14, the amount of $We are not able to change the refund payment methodWe can only refund the original payment method which ends in 8548.Bank of America needs to reject this amount in order for us to refund her by checkI went as far as making a conference call with her on the line and her bank on 3/12/I called ###-###-#### and spoke to [redacted] ***/Mgrwho stated he could not confirm the below transaction but that her bank account was closed as of 10/14/I requested for proof it was rejected, however, I received a letter indicating the account was closedI was very specific in what I needed to both her and ***.Date: 2014-10- Amount $ Trns ID: [redacted] capture: successfulWe have proof that our transfer was a successful but no proof it was rejectedTo date the customer and her bank has failed to provide a letter of rejectionUnfortunately, I am not able to refund her until a rejection of funds is submitted to meI have previously provided my fax number ###-###-#### and my email address to expedite the request and still no action has been takenIf there is anything I can do to assist, let me knowPlease find my contact details for future reference [redacted] Consumer Relations Mgr [redacted] ###-###-#######-###-#### (fax)

Complaint: [redacted] I am rejecting this response because: No one has contacted me to inform me of this progress or statusI've had to be the one to contact them to find out what is going on and have not heard anything from them since 03-03-I don't understand what the delay is or why they can't be bothered to contact me with an update or to just process the refund Regards, [redacted] ***

[redacted] ,According to [redacted] tracking # [redacted] Scheduled Delivery Updated To: Monday, 08/31/2015, By End of Day.I apologize for the delayIf client needs anything let me know[redacted] Consumer Relations Mgr###-###-####

Purchased a set of wheels/tires from Carid.com end of Feb for my Pontac GGTFound one of the wheels to have damage right above where the tire pressure sensor was installed by the companyCalled and emailed the company right away; which they were closedMonday comes around, and never heard from themI needed to contact them again about the situationAt this point I spoke with a rep named LauraI did everything she requested like numerous pictures of all wheels/tiresWhen I explained my situation how I needed to install on my car bc I had a blow out, at this time they said bc it was isntalled they would not be able to run a claim for a new wheel to be sent to meI had requested for days(I have emails saved) to have a manager call me, and Laura never responded to my emails nor did a manager call meI called once again to be told by another rep there is a manager working, but in a meeting I would receive a phone call back before end of business day on a Friday on the east coast4:comes around in [redacted] , still didn't receive a phone call and ended up getting Laura on the phone again..she knew exaclty who I wasI requested to speak to a manger and was told by Laura there was not a manager inI asked to be transferd to the managers voicemail, which she said ok, put me on hold, and hung up the phone callI called right back and they were closedI left another voicemail for any rep to know I was demanding for a manger to call me back about my situtation of a damaged wheel installed by them and they never called me backApril 27th I call them again, and a manager named Mark answered the phone and knew exaclty why I was callingI told him my situation once again including how one of his reps Laura did not respond to my emails for requests to be contacted by a manager/etcHe said as well because the wheels were installed they would not be able to return my damaged rim, but would sell me one at costI don't believe this is fairI spent over $2k on wheels/tires not including other accessories I had purchased from themAll I was requesting was for a new wheel to be sent to me, I would even remove the wheel, tire sensor off the tireNo, they offered to sell me another wheel for $I myself am in the auto industry and deal with customers dailyTo be told by Mark that there is a rep that inspects every procduct sent out before being shipped and has been doing it for 20+ years and he would never miss something just does not make sense to meYou can tell by the pictures, where the damage is located on the wheel, it was from installation, not from shipping

This issue on our side is closed, as the refund has been processed on 7/11/for $under the below listed transaction ID Have you not received this refund on to your credit card? If not, please contact us back and we can trace the transaction ID and find out what happened 07/11/- 12:34PM DS due to note above cx refunded $Tr ID [redacted]

Complaint: [redacted] I am rejecting this response because: I rejected there responseHit proceed before responseTried to go back but couldn'tI'm rejecting for the fact of I showed them pictures of car in dealership with front bumper off to installWhy would I b trying to install ,get that far but because we didn't take action pictures of installer not being able to install it like in a videoI can show a bill where I was charged for garage time at dealershipAlso the paper in box clearly shows 2010-If it fits a why does it not show that on paperNone of these makes sense to meIf it fit this wouldn't b an issueI want a grille in my vehicleThen take all this time fighting about going through Revdex.com for what purpose?? I now also going to pursue legallyI've cooperated to everything thing askedI'm your customer and you took my money and don't want to stand behind your productPlease confirm my rejection please Regards, [redacted]

Complaint: [redacted] I am rejecting this response because: I feel I am entitled to a full refund for this order including any shipping charge Carid is responsible for misrepresenting items for sale as in stock when they in fact did not have them carid also did not notify me about any backordered items before they shipped a partial (and unusable) order I would like a prepaid shipping label sent to me so this incomplete order may be returned for a full refund Regards, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

[redacted] ,We explained the reason why he is not entitled to the refund on numerous occasion as a matter of fact, he opened a dispute with his credit card company which we wonHe is well aware of this decision and feels it necessary to attempt and recover the cost Unfortunately, our decision still stands as we found no damage to the item and it was return in good conditionWe see no error made on the manufactures part to refund his shipping cost [redacted] Consumer Relations Mgr.###-###-####

The client order part# [redacted] Bent Oval Tube StepsThe correct item is part# [redacted] We can place the order for part# [redacted] if he wishes and return the incorrect one However, our last communication with him was to process a refund which is has been submitted on 6/24/Please be advised we did not place the order, this order was placed onlineIf there is anything we can do, let me know

I am rejecting this response because: I have contacted business repeatedly and sent photos repeatedly for both products This is in response to requests from different persons from organization -- they seem to have no one consistently working on the issues to get them resolved I get promises and no results Promises are no longer believable

On August 21, 2015, I placed an order worth over Three Thousand dollars ($3,000.00)During this process there was an error with my credit card and the order did not go throughWithin seconds of the error I received a phone call from a customer service representive asking how they can fix the error and get the order processedThe error was corrected and my sale was finalizedWhen the estimated ship date of my order came and passed, without any contact from CarID I contacted them and after remaining on hold for over thirty minutes was told there was an problem with a part I ordered but it would be corrected and shipped to me that ThursdayAfter not receiving any shipping confirmation I contacted them FridayIt was then explained that an item was expired and they did not know when they could would get it inI was told a replacement would be researched and I could be contacted later that Friday with the details and if not I would hear from CarID on MondayI was never contacted Friday or MondayEvery time I contact the company I remained on hold for over thirty (30) minutesTuesday September 15, 2015, I contacted CarID for the final timeThe overall time I remained on hold was approximately thirty eight (38) minutesWhen I finally spoke with a representive I was told an e-mail had been sent out at hours today, which would have been after I was on hold for twenty (20) minutes alreadyThey refused to refund me for my complete purchase stating an item (vehicle wheels) was special ordered, and the policy was they do not refund wheels once they take possession of them, even when they were never shipped out or assembled with tires on themOverall, I waited twenty six (26) daysNot once did any customer representive contact me and inform me of a problem with my original order, that it would be delayed or an item needed to be special orderedThey charged my credit card for the full purchase the day I submitted my order and never cared about contacting me about any problems since thenI will never do business with CarID again nor will I allow anyone I know to do business with them either