Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and I eagerly await their responseUntil I do, this complaint is still unresolved Regards, [redacted] ***
We are not able to refund service and shipping feesAt the time of purchasing these fees are clearly visible and have to be agreed to for the purchasePlease see the attached screen shots of the purchase processThese fees are non-refundable and again have to be agreed to at the time of purchase We apologize for the customer frustration
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Good morning, I received a response on this dispute from [redacted] ***, DR Specialist, but couldn’t figure out a way to respond through the website so I’m doing so here [redacted] s response said the company did not respond to the inquiry, however shortly after filing my dispute I received the refund I requested against my credit card I emailed Front Gate for clarification and they confirmed to me that they did indeed refund the tickets that I didn’t need, and allowed me to keep the one I did So from my perspective it was taken care of and solved by the company The email address I initiated this claim from was [redacted] and this is my work email feel free to respond to either if you wish, and if you don’t, perhaps just mark the claim as “satisfied” or something Thanks for all the help! [redacted] Product Manager Auxiliaries Wittmann Battenfeld Incworld of innovation Phone: [redacted] Cell: [redacted] Fax: 860-496- [redacted]
Hello,Thank you for contacting usWe are shipping many orders for this event and not all shipped on July 1stWe are in the process of making sure all orders are sent out in plenty of time for this event which begins on July 31stShould there be any issue receiving delivery, please let us know.Thank you
Our apologies, but a refund is not available for the ticket price or any pricing differenceAll sales are final, per the terms of the purchase and this information is also posted at [redacted] Thank you, ***
I again understand the frustration and apologize that a refund is just not something we are able to honorPlease feel free to email the event directly to express your concernsI wish there was more we could offerOur apologies
Customers order was shipped, but not deliveredCustomer requested a refund, but this is not available, as we offered to move the order to refund and refund shippingCustomer would not accept this, unfortunately, orders are not refundable and we cannot accommodateThese terms were agreed to at the time of purchase
Complaint: [redacted] I am rejecting this response because: a) I asked to SPEAK with a human person, not get impersonal emailsb) My email address is years old, and I get tickets and other attachments nearly every day as I work in entertainmentThis is the company's problem, not mineThe resolution, as this happens EVERY TIME with them, is to have a rep send from a different addressThat's how I got my tickets two weeks ago for CalJamc) This is currently a theft issueThe company has my money and is refusing to call meI will proceed accordingly if I don't get a phone call from management Regards, [redacted]
Complaint: [redacted] I am rejecting this response because: Seller did not deliver the product as described and I need the money back Regards, [redacted] ***
Complaint: [redacted] I am rejecting this response because:I understand that there is a no-refund policyI'm not asking for a refund, I'm just asking for compensation for both of y'all failing to function on your end of the deal paid forYou say they are transferable to will call and yet in my weeks of trying to get in contact with you, it was literally impossible toI spent hours waiting and emailed several times to never get an actual responseHow about taking some responsibility for your failure to provide a service I paid for? Y'all are being ridiculousIt's not like I'm going out and bad-mouthing the festival, I'm just seriously concerned that y'all are so terrible at customer service Regards, [redacted]
Hello ***,Thank you for contacting Front Gate Tickets in regards to you recent purchase I understand you spoke with ***, one of our managers a moment ago.First and foremost I'd like to apologize for any confusion you experienced with the price tiers of the event I believe [redacted] went into detail on that but we certainly take your feedback to improve the purchase path making it more user friendly with more information and details to heart We'll continue to work with our clients and colleagues on improving that experience.I also understand a partial refund was offered today but was declined Please let us know if you change your mind and we'll be happy to process that anytime at your convenience.Thank you, [redacted] Front Gate Tickets
Complaint: [redacted] I am rejecting this response because: the company is refusing to call meIt has my money is refusing to have a live conversation Regards, [redacted]
Tickets are set to begin shipping this weekWe do apologize, but a refund is not available, as all sales are finalWe also do not recommend selling third party, as we do not validate or encourage third party sales.If the customer is traveling prior and not arriving before his friends, we can offer a will call name changeAdditionally, we have time to change the shipping address and name to another, that is certainly not an issue.Our apologies again, but we are more than happy to assist with a will call name change or new shipping address.Thank you
We apologize that a refund was not availablePer the terms of the event no refunds were available as all sales are finalThank you again for all of your patience
Complaint: [redacted] I am rejecting this response because: They are making no attempts to satisfy what I am asking for - my order to be sent to me immediately (it is already days later than promised)I don't want to wait until closer to the concert's date to have them - I ordered them in March, other people already have their day pass, I don't understand the delay Regards, [redacted]
Our apologies for the confusionI have reached out to the customer and explained how we will assist himThe customer has accepted and I will follow up with him to ensure completion of agreement
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and I eagerly await their responseUntil I do, this complaint is still unresolved Regards, [redacted] ***
Complaint: [redacted] I am rejecting this response because: They made no effort to rectify the situation Regards, [redacted]
We are not able to refund service and shipping feesAt the time of purchasing these fees are clearly visible and have to be agreed to for the purchasePlease see the attached screen shots of the purchase processThese fees are non-refundable and again have to be agreed to at the time of purchase We apologize for the customer frustration
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Good morning, I received a response on this dispute from [redacted] ***, DR Specialist, but couldn’t figure out a way to respond through the website so I’m doing so here [redacted] s response said the company did not respond to the inquiry, however shortly after filing my dispute I received the refund I requested against my credit card I emailed Front Gate for clarification and they confirmed to me that they did indeed refund the tickets that I didn’t need, and allowed me to keep the one I did So from my perspective it was taken care of and solved by the company The email address I initiated this claim from was [redacted] and this is my work email feel free to respond to either if you wish, and if you don’t, perhaps just mark the claim as “satisfied” or something Thanks for all the help! [redacted] Product Manager Auxiliaries Wittmann Battenfeld Incworld of innovation Phone: [redacted] Cell: [redacted] Fax: 860-496- [redacted]
Hello,Thank you for contacting usWe are shipping many orders for this event and not all shipped on July 1stWe are in the process of making sure all orders are sent out in plenty of time for this event which begins on July 31stShould there be any issue receiving delivery, please let us know.Thank you
Our apologies, but a refund is not available for the ticket price or any pricing differenceAll sales are final, per the terms of the purchase and this information is also posted at [redacted] Thank you, ***
I again understand the frustration and apologize that a refund is just not something we are able to honorPlease feel free to email the event directly to express your concernsI wish there was more we could offerOur apologies
Customers order was shipped, but not deliveredCustomer requested a refund, but this is not available, as we offered to move the order to refund and refund shippingCustomer would not accept this, unfortunately, orders are not refundable and we cannot accommodateThese terms were agreed to at the time of purchase
Complaint: [redacted] I am rejecting this response because: a) I asked to SPEAK with a human person, not get impersonal emailsb) My email address is years old, and I get tickets and other attachments nearly every day as I work in entertainmentThis is the company's problem, not mineThe resolution, as this happens EVERY TIME with them, is to have a rep send from a different addressThat's how I got my tickets two weeks ago for CalJamc) This is currently a theft issueThe company has my money and is refusing to call meI will proceed accordingly if I don't get a phone call from management Regards, [redacted]
Complaint: [redacted] I am rejecting this response because: Seller did not deliver the product as described and I need the money back Regards, [redacted] ***
Complaint: [redacted] I am rejecting this response because:I understand that there is a no-refund policyI'm not asking for a refund, I'm just asking for compensation for both of y'all failing to function on your end of the deal paid forYou say they are transferable to will call and yet in my weeks of trying to get in contact with you, it was literally impossible toI spent hours waiting and emailed several times to never get an actual responseHow about taking some responsibility for your failure to provide a service I paid for? Y'all are being ridiculousIt's not like I'm going out and bad-mouthing the festival, I'm just seriously concerned that y'all are so terrible at customer service Regards, [redacted]
Hello ***,Thank you for contacting Front Gate Tickets in regards to you recent purchase I understand you spoke with ***, one of our managers a moment ago.First and foremost I'd like to apologize for any confusion you experienced with the price tiers of the event I believe [redacted] went into detail on that but we certainly take your feedback to improve the purchase path making it more user friendly with more information and details to heart We'll continue to work with our clients and colleagues on improving that experience.I also understand a partial refund was offered today but was declined Please let us know if you change your mind and we'll be happy to process that anytime at your convenience.Thank you, [redacted] Front Gate Tickets
Will call is a great delivery option and I sincerely apologize that we could not satisfy the customer.Thank you
Complaint: [redacted] I am rejecting this response because: the company is refusing to call meIt has my money is refusing to have a live conversation Regards, [redacted]
Tickets are set to begin shipping this weekWe do apologize, but a refund is not available, as all sales are finalWe also do not recommend selling third party, as we do not validate or encourage third party sales.If the customer is traveling prior and not arriving before his friends, we can offer a will call name changeAdditionally, we have time to change the shipping address and name to another, that is certainly not an issue.Our apologies again, but we are more than happy to assist with a will call name change or new shipping address.Thank you
We apologize that a refund was not availablePer the terms of the event no refunds were available as all sales are finalThank you again for all of your patience
Our apologies, we are unable to satisfy your requestPlease feel free to email [redacted]
Complaint: [redacted] I am rejecting this response because: They are making no attempts to satisfy what I am asking for - my order to be sent to me immediately (it is already days later than promised)I don't want to wait until closer to the concert's date to have them - I ordered them in March, other people already have their day pass, I don't understand the delay Regards, [redacted]
I have reached out to the customer via email and hope that the issue is resolved to his satisfaction
Our apologies for the confusionI have reached out to the customer and explained how we will assist himThe customer has accepted and I will follow up with him to ensure completion of agreement