Our apologies that the passes were lost, but our policy, as listed on the Festival website, is to offer will call for any orders not receivedWe can change the name for will call pick up, but would be unable to refund the order
Hello, We do apologize the customer was not satisfied with the purchasePer our terms of agreement, all sales are final and are not exchangeable or refundable.Again, our apologies that we are unable to offer a refund. Thank you,***
Again, our apologies the customer is not satisfied with the purchaseAll sales are final per the terms, please see the attached screen shot from this site:https://www.lollapalooza.com/search/refundAdditionally the system did perform as expected and during the purchase process the day selected was visible in the cart and order summary prior to agreeing to the purchase.Our apologies again for any frustration
Thank you for contacting us, please check direct with your credit card companyThe filed dispute was settled and they would have credited the accountThank you again for your patience regarding this issue
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Hi there, We (*** *** & *** ***) filed complaint ID #*** against FrontGate Solutions regarding ticket
issues we had with themAfter we did that, we discovered their Facebook profile and it let you chat with their customer serviceCustomer service actually resolved the issue! (We were shocked, but very happy!) Therefore, the complaint has been resolved and it is not necessary to pursue any further
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
Complaint: ***
I am rejecting this response because the company's policy does acknowledge that they would honor refunds if the promoter has additional refund policies.
Regards,
*** ***
Our terms are that no tickets are refundable and this is agreed to at the time of purchaseThe purchase requires an electronic signature to agree to these termsAdditionally, our support site has an explanation that all sales are final.I have provided a copy of the electronic signature and the support article.Thank you,***
Hi ***, I was able to find your order and investigate further. I have refunded the requested amount of $and you should see that back on the original method of payment in probably business days. Thanks,***
Hey ***, Thanks for the link. I actually haven't seen this site before.I can definitely understand how frustrating that could be, seeing discounted tickets from a different ticket sellers. Unfortunately we are unable to price match or offer a discount as the event itself sets pricing and quantities with us, and that price point was not an offering on our ticketing platform.I would encourage you to reach out to the event itself for additional clarity or if a further resolution is needed. Thanks and my apologies once again,***
Hello, Thank you for your contact and I apologize the refund has yet to take placeI have forwarded this along to the HOA and have been waiting for a response so we can get you refundedAgain, my apologies for the delays and I appreciate your patienceI will be in touch, just awaiting
confirmation and will follow up. Thank you again. ***
Complaint: ***
I am rejecting this response because: Multiple attempts were made to contact customer service about the issue of not receiving the tickets when promisedThe company "Front Gate Tickets" made a commitment to deliver the tickets a month before the event, therefore they did not uphold their end of the agreementThey are in breach of contractWhen customer service was contacted the representives were rude and hung up, we attempted to resolve the issue through the company and they could not articulate a response other than ignoring customers.
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Good morning, I received a response on this dispute from [redacted], DR Specialist, but couldn’t figure out a way to...
respond through the website so I’m doing so here. [redacted]s response said the company did not respond to the inquiry, however shortly after filing my dispute I received the refund I requested against my credit card. I emailed Front Gate for clarification and they confirmed to me that they did indeed refund the tickets that I didn’t need, and allowed me to keep the one I did. So from my perspective it was taken care of and solved by the company. The email address I initiated this claim from was [redacted] and this is my work email…feel free to respond to either if you wish, and if you don’t, perhaps just mark the claim as “satisfied” or something. Thanks for all the help!
[redacted] Product Manager Auxiliaries Wittmann Battenfeld Inc. world of innovation Phone: [redacted] Cell: [redacted] Fax: 860-496-2037 [redacted]
We are not able to refund service and shipping fees. At the time of purchasing these fees are clearly visible and have to be agreed to for the purchase. Please see the attached screen shots of the purchase process. These fees are non-refundable and again have to be agreed to at the time of purchase....
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
After [redacted] provided the screenshot I was able to track down the order and verify his story. The entire order has been refunded to the orginal method payment and should be reflected on his bank statement in a few days. Thanks,[redacted]
Customers order was shipped, but not delivered. Customer requested a refund, but this is not available, as we offered to move the order to refund and refund shipping. Customer would not accept this, unfortunately, orders are not refundable and we cannot accommodate. These terms were agreed to at the...
Our apologies that the passes were lost, but our policy, as listed on the Festival website, is to offer will call for any orders not receivedWe can change the name for will call pick up, but would be unable to refund the order
Hello, We do apologize the customer was not satisfied with the purchasePer our terms of agreement, all sales are final and are not exchangeable or refundable.Again, our apologies that we are unable to offer a refund. Thank you,***
Again, our apologies the customer is not satisfied with the purchaseAll sales are final per the terms, please see the attached screen shot from this site:https://www.lollapalooza.com/search/refundAdditionally the system did perform as expected and during the purchase process the day selected was visible in the cart and order summary prior to agreeing to the purchase.Our apologies again for any frustration
Thank you for contacting us, please check direct with your credit card companyThe filed dispute was settled and they would have credited the accountThank you again for your patience regarding this issue
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Hi there, We (*** *** & *** ***) filed complaint ID #*** against FrontGate Solutions regarding ticket
issues we had with themAfter we did that, we discovered their Facebook profile and it let you chat with their customer serviceCustomer service actually resolved the issue! (We were shocked, but very happy!) Therefore, the complaint has been resolved and it is not necessary to pursue any further
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
Complaint: ***
I am rejecting this response because the company's policy does acknowledge that they would honor refunds if the promoter has additional refund policies.
Regards,
*** ***
Our terms are that no tickets are refundable and this is agreed to at the time of purchaseThe purchase requires an electronic signature to agree to these termsAdditionally, our support site has an explanation that all sales are final.I have provided a copy of the electronic signature and the support article.Thank you,***
Hi ***, I was able to find your order and investigate further. I have refunded the requested amount of $and you should see that back on the original method of payment in probably business days. Thanks,***
I apologize that a refund is not available for this event
Hey ***, Thanks for the link. I actually haven't seen this site before.I can definitely understand how frustrating that could be, seeing discounted tickets from a different ticket sellers. Unfortunately we are unable to price match or offer a discount as the event itself sets pricing and quantities with us, and that price point was not an offering on our ticketing platform.I would encourage you to reach out to the event itself for additional clarity or if a further resolution is needed. Thanks and my apologies once again,***
Hello, Thank you for your contact and I apologize the refund has yet to take placeI have forwarded this along to the HOA and have been waiting for a response so we can get you refundedAgain, my apologies for the delays and I appreciate your patienceI will be in touch, just awaiting
confirmation and will follow up. Thank you again. ***
Complaint: ***
I am rejecting this response because: Multiple attempts were made to contact customer service about the issue of not receiving the tickets when promisedThe company "Front Gate Tickets" made a commitment to deliver the tickets a month before the event, therefore they did not uphold their end of the agreementThey are in breach of contractWhen customer service was contacted the representives were rude and hung up, we attempted to resolve the issue through the company and they could not articulate a response other than ignoring customers.
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Good morning, I received a response on this dispute from [redacted], DR Specialist, but couldn’t figure out a way to...
respond through the website so I’m doing so here. [redacted]s response said the company did not respond to the inquiry, however shortly after filing my dispute I received the refund I requested against my credit card. I emailed Front Gate for clarification and they confirmed to me that they did indeed refund the tickets that I didn’t need, and allowed me to keep the one I did. So from my perspective it was taken care of and solved by the company. The email address I initiated this claim from was [redacted] and this is my work email…feel free to respond to either if you wish, and if you don’t, perhaps just mark the claim as “satisfied” or something. Thanks for all the help!
[redacted] Product Manager Auxiliaries Wittmann Battenfeld Inc. world of innovation Phone: [redacted] Cell: [redacted] Fax: 860-496-2037 [redacted]
We are not able to refund service and shipping fees. At the time of purchasing these fees are clearly visible and have to be agreed to for the purchase. Please see the attached screen shots of the purchase process. These fees are non-refundable and again have to be agreed to at the time of purchase....
We apologize for the customer frustration.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Will call is a great delivery option and I sincerely apologize that we could not satisfy the customer.Thank you.
After [redacted] provided the screenshot I was able to track down the order and verify his story. The entire order has been refunded to the orginal method payment and should be reflected on his bank statement in a few days. Thanks,[redacted]
Customers order was shipped, but not delivered. Customer requested a refund, but this is not available, as we offered to move the order to refund and refund shipping. Customer would not accept this, unfortunately, orders are not refundable and we cannot accommodate. These terms were agreed to at the...
time of purchase.