I apologize for any frustration, unfortunately we cannot offer a refund as all sales are final. Additionally, we had box office staff onsite to assist any issues. There were numerous customer who did not print out their ticket and our staff assisted. I again apologize, but a refund will not be able...
to be issued for this. You can visit our website for terms regarding our refund policy. Additionally we have a support site and support toll free number than can be reached prior to any event, and finally we have our box office staff on site to assist.
We apologize a refund is not available. Per the terms of purchase, orders are non refundable. Additionally our support site provides guidance on questions regarding refund or tickets not received in the mail.I have provided screen shots of the electronic signature a customer checks during purchase, wherein they agree to the terms of purchase. And I have provided a copy of the support articles. I have also provided a screen shot of [redacted]'s refund policy, the promoter of [redacted].
I understand the frustration and again apologize for any inconvenience. Unfortunately we cannot offer any compensation per the refund policy. Additionally we do provide message indicating you could have gone to will call on our phone menu and support site. I again thank you for your response and do apologize for any frustration.
We apologize we are unable to assist you further. Per the terms of the event we were unable to match the different pricing. We again apologize for any frustration.
Our apologies regarding the cancellation. Terms of the Coachella plan explain that an order will be defaulted if not paid within the agreed time frame. These terms were agreed to at the time of purchase and the customer is responsible for maintaining their account. Again, our apologies this was...
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and I eagerly await their response. Until I do, this complaint is still unresolved.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because: On 9-14-17 I received an e-mail correspondence from the company that "All purchasers were issued a $10 refund" This was after my purchase that I recall stated in the purchase cart that the complementary tasting was included. This email was after my purchase and before the event. This induced me to attend the event expecting a refund. The response after the event from the business was that only purchases before 9-6-17 were subject to a refund. My purchase was 9-7-17 and I believe that perhaps the internal data may have been updated before my purchase, the external data of the ticket description on the website had not been at the time of my purchase. I believe this business lied to me in an e-mail, and influenced my actions. This company, in my opinion, still lacks the integrity customers should expect from businesses and their follow through on what they state to customers, is disgusting. I have also reported this dishonorable, and what I believe should be illegal action to the Federal Trade Commission for review. Businesses should not be allow to provide a false statement to customers and then induce action of the customer, and then refuse to do what they stated they were going to do. I will also likely be reporting this issue to the consumer protection bureau, and any other agencies or sites that should get involved with poor business practices.If the company fails to do the right thing in my mind and issue a refund they had stated would happen, I believe an arbitration request or small claims lawsuit filing may have to also be in my next actions on this issue. I am saddened that the event chose to use such a poor anti-customer company to sell their tickets.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because:
I'm not asking for just the shipping fee to be refunded. I want what I paid for a useless ticket and terrible customer service.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because:
They're doing it again. This is why I got Revdex.com involved. When are they going to take some responsibility? They obviously have a history of consumer fraud, just look at their record.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because: It sure is convenient you changed your terms from tickets will ship starting in May, to now saying they may ship on time AFTER you messed up this event big time. At the time of purchase (9 months in advance), I agreed to the terms and you accepted my payment, meaning we entered into an express contract. FGT did not adhere to the terms thereby breaching the expressed contract. As the party that breached the contract was FGT, I am thereby entitled to negate my consent to the terms of the contract. It seems I will need to contact a lawyer so I am able to be compensated for damages.
Regards,
[redacted]
Our apologies for any frustration with this issue.Generally, all sales are final with no refunds, but due to the circumstance of this customer we have fully refunded the order in question. The refund will show up on the card within 24-48 hours.Thank you again for your patience.
Revdex.com:
I have reviewed the response made by the business in reference to complaint...
ID [redacted], and find that this resolution is satisfactory to me. They have agreed to refund the price of the two tickets in question, and invalidate 2 out of the 4 tickets. The supervisor [redacted] was very polite and reflected what good customer service should be, unlike the service I recieved from their other supervisor.
Regards,
[redacted]
Our apologies for the delay this year with EDC deliveries. Any inconvenience you experienced is unfortunate and should not have occurred. Moving forward, we want to assure you that any tickets ordered from us will arrive within plenty of time of the event.
We apologize, but a refund is not available. Per the terms of purchase, which is agreed to by electronic signature, all sales are final. Additionally, Insomniac, the promoter of EDC Las Vegas, has a no refund policy, as listed here: [redacted]. We also provide support articles at [redacted] which explain that orders are non-refundable and if orders not received in the mail, we can move to will call for pick up in person. I have attached screenshots of the electronic signature, which must be agreed to at purchase. As well as copies of Insomniac's refund policy and our above mentioned support articles.
Complaint: [redacted]
I am rejecting this response because:Honor? You certainly didn't honor the fact I purchased a service from you. You certainly weren't honorable when y'all told me off over the phone (when I could get a human, which is something else y'all need to fix) and you certainly aren't honorable here. How about actually doing what you are supposed to as a business and not just take people's money? There is no difference between you and a scam right now.
Regards,
[redacted]
Hi [redacted],It is possible to screenshot that first email into the response box here? I'd be happy to dig in here further and see what we can do to assist you. Thanks,[redacted]
Hello [redacted],Thank you for contacting Front Gate Tickets in regards to you recent purchase. I understand you spoke with [redacted], one of our managers a moment ago.First and foremost I'd like to apologize for any confusion you experienced with the price tiers of the event. I believe [redacted] went...
into detail on that but we certainly take your feedback to improve the purchase path making it more user friendly with more information and details to heart. We'll continue to work with our clients and colleagues on improving that experience.I also understand a partial refund was offered today but was declined. Please let us know if you change your mind and we'll be happy to process that anytime at your convenience.Thank you,[redacted]Front Gate Tickets
I apologize for any frustration, unfortunately we cannot offer a refund as all sales are final. Additionally, we had box office staff onsite to assist any issues. There were numerous customer who did not print out their ticket and our staff assisted. I again apologize, but a refund will not be able...
to be issued for this. You can visit our website for terms regarding our refund policy. Additionally we have a support site and support toll free number than can be reached prior to any event, and finally we have our box office staff on site to assist.
We apologize a refund is not available. Per the terms of purchase, orders are non refundable. Additionally our support site provides guidance on questions regarding refund or tickets not received in the mail.I have provided screen shots of the electronic signature a customer checks during purchase, wherein they agree to the terms of purchase. And I have provided a copy of the support articles. I have also provided a screen shot of [redacted]'s refund policy, the promoter of [redacted].
I understand the frustration and again apologize for any inconvenience. Unfortunately we cannot offer any compensation per the refund policy. Additionally we do provide message indicating you could have gone to will call on our phone menu and support site. I again thank you for your response and do apologize for any frustration.
Complaint: [redacted]
I am rejecting this response because: They made no effort to rectify the situation.
Regards,
[redacted]
We apologize we are unable to assist you further. Per the terms of the event we were unable to match the different pricing. We again apologize for any frustration.
Our apologies regarding the cancellation. Terms of the Coachella plan explain that an order will be defaulted if not paid within the agreed time frame. These terms were agreed to at the time of purchase and the customer is responsible for maintaining their account. Again, our apologies this was...
canceled.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and I eagerly await their response. Until I do, this complaint is still unresolved.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because: On 9-14-17 I received an e-mail correspondence from the company that "All purchasers were issued a $10 refund" This was after my purchase that I recall stated in the purchase cart that the complementary tasting was included. This email was after my purchase and before the event. This induced me to attend the event expecting a refund. The response after the event from the business was that only purchases before 9-6-17 were subject to a refund. My purchase was 9-7-17 and I believe that perhaps the internal data may have been updated before my purchase, the external data of the ticket description on the website had not been at the time of my purchase. I believe this business lied to me in an e-mail, and influenced my actions. This company, in my opinion, still lacks the integrity customers should expect from businesses and their follow through on what they state to customers, is disgusting. I have also reported this dishonorable, and what I believe should be illegal action to the Federal Trade Commission for review. Businesses should not be allow to provide a false statement to customers and then induce action of the customer, and then refuse to do what they stated they were going to do. I will also likely be reporting this issue to the consumer protection bureau, and any other agencies or sites that should get involved with poor business practices.If the company fails to do the right thing in my mind and issue a refund they had stated would happen, I believe an arbitration request or small claims lawsuit filing may have to also be in my next actions on this issue. I am saddened that the event chose to use such a poor anti-customer company to sell their tickets.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because:
I'm not asking for just the shipping fee to be refunded. I want what I paid for a useless ticket and terrible customer service.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because:
They're doing it again. This is why I got Revdex.com involved. When are they going to take some responsibility? They obviously have a history of consumer fraud, just look at their record.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because: It sure is convenient you changed your terms from tickets will ship starting in May, to now saying they may ship on time AFTER you messed up this event big time. At the time of purchase (9 months in advance), I agreed to the terms and you accepted my payment, meaning we entered into an express contract. FGT did not adhere to the terms thereby breaching the expressed contract. As the party that breached the contract was FGT, I am thereby entitled to negate my consent to the terms of the contract. It seems I will need to contact a lawyer so I am able to be compensated for damages.
Regards,
[redacted]
Our apologies for any frustration with this issue.Generally, all sales are final with no refunds, but due to the circumstance of this customer we have fully refunded the order in question. The refund will show up on the card within 24-48 hours.Thank you again for your patience.
Revdex.com:
I have reviewed the response made by the business in reference to complaint...
ID [redacted], and find that this resolution is satisfactory to me. They have agreed to refund the price of the two tickets in question, and invalidate 2 out of the 4 tickets. The supervisor [redacted] was very polite and reflected what good customer service should be, unlike the service I recieved from their other supervisor.
Regards,
[redacted]
Our apologies for the delay this year with EDC deliveries. Any inconvenience you experienced is unfortunate and should not have occurred. Moving forward, we want to assure you that any tickets ordered from us will arrive within plenty of time of the event.
We apologize, but a refund is not available. Per the terms of purchase, which is agreed to by electronic signature, all sales are final. Additionally, Insomniac, the promoter of EDC Las Vegas, has a no refund policy, as listed here: [redacted]. We also provide support articles at [redacted] which explain that orders are non-refundable and if orders not received in the mail, we can move to will call for pick up in person. I have attached screenshots of the electronic signature, which must be agreed to at purchase. As well as copies of Insomniac's refund policy and our above mentioned support articles.
Complaint: [redacted]
I am rejecting this response because:Honor? You certainly didn't honor the fact I purchased a service from you. You certainly weren't honorable when y'all told me off over the phone (when I could get a human, which is something else y'all need to fix) and you certainly aren't honorable here. How about actually doing what you are supposed to as a business and not just take people's money? There is no difference between you and a scam right now.
Regards,
[redacted]
We are very sorry to hear about the customer's circumstances and fully refunded the order, this refund will reflect on the card within 24-48 hours.
Hi [redacted],It is possible to screenshot that first email into the response box here? I'd be happy to dig in here further and see what we can do to assist you. Thanks,[redacted]
I have reached out to the customer via email and hope that the issue is resolved to his satisfaction.
Hello [redacted],Thank you for contacting Front Gate Tickets in regards to you recent purchase. I understand you spoke with [redacted], one of our managers a moment ago.First and foremost I'd like to apologize for any confusion you experienced with the price tiers of the event. I believe [redacted] went...
into detail on that but we certainly take your feedback to improve the purchase path making it more user friendly with more information and details to heart. We'll continue to work with our clients and colleagues on improving that experience.I also understand a partial refund was offered today but was declined. Please let us know if you change your mind and we'll be happy to process that anytime at your convenience.Thank you,[redacted]Front Gate Tickets