Our apologies for any confusion regarding the VIP package for this event. The VIP two pack was actually for only 2 tickets apiece, not 4, so the total of 4 for the two orders placed was correct. Our apologies that we could not honor your request or provide an exchange.
Customers order was shipped, but not delivered. Customer requested a refund, but this is not available, as we offered to move the order to refund and refund shipping. Customer would not accept this, unfortunately, orders are not refundable and we cannot accommodate. These terms were agreed to at the...
Complaint: [redacted]
I am rejecting this response because: Seller did not deliver the product as described and I need the money back.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Our apologies on the refund delay, the event has explained when they plan on having refunds processed. We understand the frustration. The event has been very open with the process. http://levitation-austin.com/levitation-2016-refunds/
response because: Thousands of people were left without ticket for the event in question and all that is offered is lip service, of we will be better next time. I paid for shipping and all I get is a sorry we failed to honor our end of the bargain. Since the tickets weren't shipped in time, I had to spend multiple hours writing emails and trying to figure out what I needed to do in order to obtain my tickets as well as time spent waiting in line to pick up the tickets once I arrived in Las Vegas. A simple meaningless apology does not suffice for the hours of time my wasted and the shipping fees I paid to Front Gate Tickets.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because:
I was unable to physically go to will call. I lived in Hawaii and was trying to get in touch with your will call over the phone. You're just ignoring what has been said up to this point, proving my point on how abysmal your customer service is. You should stop being frauds and actually work towards making a worthwhile experience for your customers. Or is it too much to ask that you do something for the money you stole? And yes, I say that because NO SERVICE WAS PROVIDED, ORIGINAL OR SUPPORT (especially right now that you're ignoring the context of my complaint).
Regards,
[redacted]
Our apologies for the situation explained, but we sell tickets for the end user to use. We understand they were sold third party, but again we offer tickets to be used by the purchaser. If tickets are not received, then we would offer to move to will call for pick up in person at the show. Our...
Tickets are set to begin shipping this week. We do apologize, but a refund is not available, as all sales are final. We also do not recommend selling third party, as we do not validate or encourage third party sales.If the customer is traveling prior and not arriving before his friends, we can offer...
a will call name change. Additionally, we have time to change the shipping address and name to another, that is certainly not an issue.Our apologies again, but we are more than happy to assist with a will call name change or new shipping address.Thank you.
Hello,Thank you for your contact. Unfortunately, we are unable to provide a refund as the terms of sale indicate all sales are final. Additionally, Insomniac clarifies it's policy that all sales are final and no refunds at this site [redacted]. There are also terms of agreement for online and phone purchases that require an electronic signature before an order can be completed. We also offer an explanation of our refund policy on our support site. [redacted]. There is also an explanation of what happens if your order is not received in the mail, wherein we offer will call for pick up at the event.Additionally, we did refund the shipping fees for this order as a customer service exception. I have provided screen shots to document all of these policies, support articles, and electronic signatures.We again apologize we cannot provide a refund.
We again apologize for any frustration and feel we have offered some great options to resolve the issue. We again apologize for any frustration regarding this matter.
Passes for this event are shipping this week and will arrive in plenty of time of the August 14th event. I apologize, but a refund is not available for this purchase.
[redacted]
I am rejecting this response because: the amount of money paid for the tickets and extra amount of money spent buying new tickets to attend the event should not have occurred. I would like a refund of $700 to cover the original ticket purchase. The services I spent money on were not fulfilled by the business in which I purchased the product. Therefore the company "Frontgate" did not uphold their obligation in the business transaction.
Regards,
[redacted]
Hi [redacted],I believe I have located your order with us for one single day Saturday admission. Let me know if that is in correct or you have additional orders.In response to the discounted pricing, would you mind sending me a link to those tickets so I can investigate further?Thanks,[redacted]
I understand and will continue to reach out till we get a resolution from the event. I again apologize this has not been resolved to the customer's satisfaction.
Our apologies for the late delivery, we assure you this was not normal and will not happen again. We did refund your shipping fees. Again, our sincere apologies for your experience.
Our apologies, but a refund is not available for the ticket price or any pricing difference. All sales are final, per the terms of the purchase and this information is also posted at [redacted] Thank you, [redacted]
Hello, Shipping fees were refunded in July.We apologize, but a full refund is not available. Per the terms of purchase, which is agreed to by electronic signature, all sales are final. Additionally, Insomniac, the promoter of EDC Las Vegas, has a no refund policy, as listed here: https://www.insomniac.com/general-festival-guidelines. We also provide support articles at support.frontgatetickets.com which explain that orders are non-refundable and if orders not received in the mail, we can move to will call for pick up in person.I have attached screenshots of the electronic signature, which must be agreed to at purchase. As well as copies of Insomniac's refund policy and our above mentioned support articles.
Our apologies for any confusion regarding the VIP package for this event. The VIP two pack was actually for only 2 tickets apiece, not 4, so the total of 4 for the two orders placed was correct. Our apologies that we could not honor your request or provide an exchange.
Customers order was shipped, but not delivered. Customer requested a refund, but this is not available, as we offered to move the order to refund and refund shipping. Customer would not accept this, unfortunately, orders are not refundable and we cannot accommodate. These terms were agreed to at the...
time of purchase.
Complaint: [redacted]
I am rejecting this response because: Seller did not deliver the product as described and I need the money back.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Our apologies on the refund delay, the event has explained when they plan on having refunds processed. We understand the frustration. The event has been very open with the process. http://levitation-austin.com/levitation-2016-refunds/
Complaint: [redacted]
I am rejecting this...
response because: Thousands of people were left without ticket for the event in question and all that is offered is lip service, of we will be better next time. I paid for shipping and all I get is a sorry we failed to honor our end of the bargain. Since the tickets weren't shipped in time, I had to spend multiple hours writing emails and trying to figure out what I needed to do in order to obtain my tickets as well as time spent waiting in line to pick up the tickets once I arrived in Las Vegas. A simple meaningless apology does not suffice for the hours of time my wasted and the shipping fees I paid to Front Gate Tickets.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because:
I was unable to physically go to will call. I lived in Hawaii and was trying to get in touch with your will call over the phone. You're just ignoring what has been said up to this point, proving my point on how abysmal your customer service is. You should stop being frauds and actually work towards making a worthwhile experience for your customers. Or is it too much to ask that you do something for the money you stole? And yes, I say that because NO SERVICE WAS PROVIDED, ORIGINAL OR SUPPORT (especially right now that you're ignoring the context of my complaint).
Regards,
[redacted]
Our apologies for the situation explained, but we sell tickets for the end user to use. We understand they were sold third party, but again we offer tickets to be used by the purchaser. If tickets are not received, then we would offer to move to will call for pick up in person at the show. Our...
apologies again for any frustration.
Tickets are set to begin shipping this week. We do apologize, but a refund is not available, as all sales are final. We also do not recommend selling third party, as we do not validate or encourage third party sales.If the customer is traveling prior and not arriving before his friends, we can offer...
a will call name change. Additionally, we have time to change the shipping address and name to another, that is certainly not an issue.Our apologies again, but we are more than happy to assist with a will call name change or new shipping address.Thank you.
Hello,Thank you for your contact. Unfortunately, we are unable to provide a refund as the terms of sale indicate all sales are final. Additionally, Insomniac clarifies it's policy that all sales are final and no refunds at this site [redacted]. There are also terms of agreement for online and phone purchases that require an electronic signature before an order can be completed. We also offer an explanation of our refund policy on our support site. [redacted]. There is also an explanation of what happens if your order is not received in the mail, wherein we offer will call for pick up at the event.Additionally, we did refund the shipping fees for this order as a customer service exception. I have provided screen shots to document all of these policies, support articles, and electronic signatures.We again apologize we cannot provide a refund.
We again apologize for any frustration and feel we have offered some great options to resolve the issue. We again apologize for any frustration regarding this matter.
Our sincere apologies we could not come to an agreement regarding this situation. I apologize we are unable to accommodate the customer's request.
Passes for this event are shipping this week and will arrive in plenty of time of the August 14th event. I apologize, but a refund is not available for this purchase.
Complaint: [redacted]
I am rejecting this response because: the event sale information said refunds were available.
Regards,
[redacted]
Complaint:...
[redacted]
I am rejecting this response because: the amount of money paid for the tickets and extra amount of money spent buying new tickets to attend the event should not have occurred. I would like a refund of $700 to cover the original ticket purchase. The services I spent money on were not fulfilled by the business in which I purchased the product. Therefore the company "Frontgate" did not uphold their obligation in the business transaction.
Regards,
[redacted]
Hi [redacted],I believe I have located your order with us for one single day Saturday admission. Let me know if that is in correct or you have additional orders.In response to the discounted pricing, would you mind sending me a link to those tickets so I can investigate further?Thanks,[redacted]
I understand and will continue to reach out till we get a resolution from the event. I again apologize this has not been resolved to the customer's satisfaction.
Our apologies for the late delivery, we assure you this was not normal and will not happen again. We did refund your shipping fees. Again, our sincere apologies for your experience.
Our apologies, but a refund is not available for the ticket price or any pricing difference. All sales are final, per the terms of the purchase and this information is also posted at [redacted] Thank you, [redacted]
Hello, Shipping fees were refunded in July.We apologize, but a full refund is not available. Per the terms of purchase, which is agreed to by electronic signature, all sales are final. Additionally, Insomniac, the promoter of EDC Las Vegas, has a no refund policy, as listed here: https://www.insomniac.com/general-festival-guidelines. We also provide support articles at support.frontgatetickets.com which explain that orders are non-refundable and if orders not received in the mail, we can move to will call for pick up in person.I have attached screenshots of the electronic signature, which must be agreed to at purchase. As well as copies of Insomniac's refund policy and our above mentioned support articles.