Our apologies for any confusion regarding the VIP package for this event. The VIP two pack was actually for only 2 tickets apiece, not 4, so the total of 4 for the two orders placed was correct. Our apologies that we could not honor your request or provide an exchange.
Thank you for contacting us. Our apologies with the issue with USPS. If an order is not deliverable, or returned, we generally offer Will Call. The customer requested that we reship his order, which we made an exception to do, but we have to cover the shipping costs, so we do require those fees. Our...
apologies again for the inconvenience in this situation. I did review the call and heard a different scenario than described here. Apologies for any confusion again.
Complaint: [redacted]
I am rejecting this response because: Seller did not deliver the product as described and I need the money back.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Our apologies on the refund delay, the event has explained when they plan on having refunds processed. We understand the frustration. The event has been very open with the process. http://levitation-austin.com/levitation-2016-refunds/
response because: Thousands of people were left without ticket for the event in question and all that is offered is lip service, of we will be better next time. I paid for shipping and all I get is a sorry we failed to honor our end of the bargain. Since the tickets weren't shipped in time, I had to spend multiple hours writing emails and trying to figure out what I needed to do in order to obtain my tickets as well as time spent waiting in line to pick up the tickets once I arrived in Las Vegas. A simple meaningless apology does not suffice for the hours of time my wasted and the shipping fees I paid to Front Gate Tickets.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because:
I was unable to physically go to will call. I lived in Hawaii and was trying to get in touch with your will call over the phone. You're just ignoring what has been said up to this point, proving my point on how abysmal your customer service is. You should stop being frauds and actually work towards making a worthwhile experience for your customers. Or is it too much to ask that you do something for the money you stole? And yes, I say that because NO SERVICE WAS PROVIDED, ORIGINAL OR SUPPORT (especially right now that you're ignoring the context of my complaint).
Regards,
[redacted]
Our apologies for the situation explained, but we sell tickets for the end user to use. We understand they were sold third party, but again we offer tickets to be used by the purchaser. If tickets are not received, then we would offer to move to will call for pick up in person at the show. Our...
Tickets are set to begin shipping this week. We do apologize, but a refund is not available, as all sales are final. We also do not recommend selling third party, as we do not validate or encourage third party sales.If the customer is traveling prior and not arriving before his friends, we can offer...
a will call name change. Additionally, we have time to change the shipping address and name to another, that is certainly not an issue.Our apologies again, but we are more than happy to assist with a will call name change or new shipping address.Thank you.
We again apologize for any frustration and feel we have offered some great options to resolve the issue. We again apologize for any frustration regarding this matter.
Hello,Thank you for your contact. Unfortunately, we are unable to provide a refund as the terms of sale indicate all sales are final. Additionally, Insomniac clarifies it's policy that all sales are final and no refunds at this site [redacted]. There are also terms of agreement for online and phone purchases that require an electronic signature before an order can be completed. We also offer an explanation of our refund policy on our support site. [redacted]. There is also an explanation of what happens if your order is not received in the mail, wherein we offer will call for pick up at the event.Additionally, we did refund the shipping fees for this order as a customer service exception. I have provided screen shots to document all of these policies, support articles, and electronic signatures.We again apologize we cannot provide a refund.
Passes for this event are shipping this week and will arrive in plenty of time of the August 14th event. I apologize, but a refund is not available for this purchase.
[redacted]
I am rejecting this response because: the amount of money paid for the tickets and extra amount of money spent buying new tickets to attend the event should not have occurred. I would like a refund of $700 to cover the original ticket purchase. The services I spent money on were not fulfilled by the business in which I purchased the product. Therefore the company "Frontgate" did not uphold their obligation in the business transaction.
Regards,
[redacted]
Hi [redacted],I believe I have located your order with us for one single day Saturday admission. Let me know if that is in correct or you have additional orders.In response to the discounted pricing, would you mind sending me a link to those tickets so I can investigate further?Thanks,[redacted]
I understand and will continue to reach out till we get a resolution from the event. I again apologize this has not been resolved to the customer's satisfaction.
Our apologies for the late delivery, we assure you this was not normal and will not happen again. We did refund your shipping fees. Again, our sincere apologies for your experience.
Our apologies, but a refund is not available for the ticket price or any pricing difference. All sales are final, per the terms of the purchase and this information is also posted at [redacted] Thank you, [redacted]
Complaint: [redacted]I am rejecting this response because:This "response" does not address the company's failure to provide a product in...
the promised time frame. This was a generic message that I have taken great offense to, as Front Gate Tickets clearly has no regard for its customers.Once again, you have failed to provide the product in the time frame that you promised. You have broken a contract, and there could possibly be legal ramifications associated with your wrongdoing.Without tickets in hand, I was uncomfortable arranging travel, as I have read of customers having to delay their travel plans due to their tickets arriving so closely before other Gentlemen of the Road events. Now, as a result of the close proximity to the event, travel has become prohibitively expensive, and arranging travel would place an undue burden upon my family. Additionally, it will be difficult to attempt to resell these tickets, as I live in Indiana and cannot arrange a way to meet a potential buyer. Selling the tickets through an online medium would result in outrageous selling fees.Please admit to your wrongdoing, and promptly provide a full refund. You have held my money for four months without providing a product that I was promised to receive in May, and I will think twice before ever purchasing tickets through your company again.
Regards,
[redacted]
Our apologies for any confusion regarding the VIP package for this event. The VIP two pack was actually for only 2 tickets apiece, not 4, so the total of 4 for the two orders placed was correct. Our apologies that we could not honor your request or provide an exchange.
Thank you for contacting us. Our apologies with the issue with USPS. If an order is not deliverable, or returned, we generally offer Will Call. The customer requested that we reship his order, which we made an exception to do, but we have to cover the shipping costs, so we do require those fees. Our...
apologies again for the inconvenience in this situation. I did review the call and heard a different scenario than described here. Apologies for any confusion again.
Complaint: [redacted]
I am rejecting this response because: Seller did not deliver the product as described and I need the money back.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Our apologies on the refund delay, the event has explained when they plan on having refunds processed. We understand the frustration. The event has been very open with the process. http://levitation-austin.com/levitation-2016-refunds/
Complaint: [redacted]
I am rejecting this...
response because: Thousands of people were left without ticket for the event in question and all that is offered is lip service, of we will be better next time. I paid for shipping and all I get is a sorry we failed to honor our end of the bargain. Since the tickets weren't shipped in time, I had to spend multiple hours writing emails and trying to figure out what I needed to do in order to obtain my tickets as well as time spent waiting in line to pick up the tickets once I arrived in Las Vegas. A simple meaningless apology does not suffice for the hours of time my wasted and the shipping fees I paid to Front Gate Tickets.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because:
I was unable to physically go to will call. I lived in Hawaii and was trying to get in touch with your will call over the phone. You're just ignoring what has been said up to this point, proving my point on how abysmal your customer service is. You should stop being frauds and actually work towards making a worthwhile experience for your customers. Or is it too much to ask that you do something for the money you stole? And yes, I say that because NO SERVICE WAS PROVIDED, ORIGINAL OR SUPPORT (especially right now that you're ignoring the context of my complaint).
Regards,
[redacted]
Our apologies for the situation explained, but we sell tickets for the end user to use. We understand they were sold third party, but again we offer tickets to be used by the purchaser. If tickets are not received, then we would offer to move to will call for pick up in person at the show. Our...
apologies again for any frustration.
Tickets are set to begin shipping this week. We do apologize, but a refund is not available, as all sales are final. We also do not recommend selling third party, as we do not validate or encourage third party sales.If the customer is traveling prior and not arriving before his friends, we can offer...
a will call name change. Additionally, we have time to change the shipping address and name to another, that is certainly not an issue.Our apologies again, but we are more than happy to assist with a will call name change or new shipping address.Thank you.
We again apologize for any frustration and feel we have offered some great options to resolve the issue. We again apologize for any frustration regarding this matter.
Hello,Thank you for your contact. Unfortunately, we are unable to provide a refund as the terms of sale indicate all sales are final. Additionally, Insomniac clarifies it's policy that all sales are final and no refunds at this site [redacted]. There are also terms of agreement for online and phone purchases that require an electronic signature before an order can be completed. We also offer an explanation of our refund policy on our support site. [redacted]. There is also an explanation of what happens if your order is not received in the mail, wherein we offer will call for pick up at the event.Additionally, we did refund the shipping fees for this order as a customer service exception. I have provided screen shots to document all of these policies, support articles, and electronic signatures.We again apologize we cannot provide a refund.
Our sincere apologies we could not come to an agreement regarding this situation. I apologize we are unable to accommodate the customer's request.
Complaint: [redacted]
I am rejecting this response because: the event sale information said refunds were available.
Regards,
[redacted]
Passes for this event are shipping this week and will arrive in plenty of time of the August 14th event. I apologize, but a refund is not available for this purchase.
Complaint:...
[redacted]
I am rejecting this response because: the amount of money paid for the tickets and extra amount of money spent buying new tickets to attend the event should not have occurred. I would like a refund of $700 to cover the original ticket purchase. The services I spent money on were not fulfilled by the business in which I purchased the product. Therefore the company "Frontgate" did not uphold their obligation in the business transaction.
Regards,
[redacted]
Hi [redacted],I believe I have located your order with us for one single day Saturday admission. Let me know if that is in correct or you have additional orders.In response to the discounted pricing, would you mind sending me a link to those tickets so I can investigate further?Thanks,[redacted]
I understand and will continue to reach out till we get a resolution from the event. I again apologize this has not been resolved to the customer's satisfaction.
Our apologies for the late delivery, we assure you this was not normal and will not happen again. We did refund your shipping fees. Again, our sincere apologies for your experience.
Our apologies, but a refund is not available for the ticket price or any pricing difference. All sales are final, per the terms of the purchase and this information is also posted at [redacted] Thank you, [redacted]
Complaint: [redacted]I am rejecting this response because:This "response" does not address the company's failure to provide a product in...
the promised time frame. This was a generic message that I have taken great offense to, as Front Gate Tickets clearly has no regard for its customers.Once again, you have failed to provide the product in the time frame that you promised. You have broken a contract, and there could possibly be legal ramifications associated with your wrongdoing.Without tickets in hand, I was uncomfortable arranging travel, as I have read of customers having to delay their travel plans due to their tickets arriving so closely before other Gentlemen of the Road events. Now, as a result of the close proximity to the event, travel has become prohibitively expensive, and arranging travel would place an undue burden upon my family. Additionally, it will be difficult to attempt to resell these tickets, as I live in Indiana and cannot arrange a way to meet a potential buyer. Selling the tickets through an online medium would result in outrageous selling fees.Please admit to your wrongdoing, and promptly provide a full refund. You have held my money for four months without providing a product that I was promised to receive in May, and I will think twice before ever purchasing tickets through your company again.
Regards,
[redacted]