I apologize for any frustration, unfortunately we cannot offer a refund as all sales are finalAdditionally, we had box office staff onsite to assist any issuesThere were numerous customer who did not print out their ticket and our staff assistedI again apologize, but a refund will not be able to be issued for thisYou can visit our website for terms regarding our refund policyAdditionally we have a support site and support toll free number than can be reached prior to any event, and finally we have our box office staff on site to assist
Our apologies for the delay this year with EDC deliveriesAny inconvenience you experienced is unfortunate and should not have occurredMoving forward, we want to assure you that any tickets ordered from us will arrive within plenty of time of the event
Complaint: [redacted] I am rejecting this response because: Thousands of people were left without ticket for the event in question and all that is offered is lip service, of we will be better next time I paid for shipping and all I get is a sorry we failed to honor our end of the bargain Since the tickets weren't shipped in time, I had to spend multiple hours writing emails and trying to figure out what I needed to do in order to obtain my tickets as well as time spent waiting in line to pick up the tickets once I arrived in Las Vegas A simple meaningless apology does not suffice for the hours of time my wasted and the shipping fees I paid to Front Gate Tickets Regards, [redacted]
Our apologies on the refund delay, the event has explained when they plan on having refunds processedWe understand the frustrationThe event has been very open with the processhttp://levitation-austin.com/levitation-2016-refunds/
Unfortunately, the tracking indicated that the order was being held by USPSWe offered our apologies for this situation and offered will call as a great alternative to picking up the order.Our ACL box office opens early and during the days of the festival for a quick pick up of ordersMany customers utilize this method of pick up when there is a shipping situationWe move the order to will call and provide a receipt reflecting this was doneWe have a full staff on hand that will ensure the order will be picked up by the customer.In some instances, the original purchaser cannot attend, so we offer name changes for pick up at will call as wellThis is a guaranteed delivery method should there be a USPS delivery issue.The customer was not accepting of this delivery method and stated a dispute would be filed with the purchasing credit card company.Our policy is that all sales are final with no refunds, but again, we offered a guaranteed delivery alternative
Complaint: [redacted] I am rejecting this response because: the amount of money paid for the tickets and extra amount of money spent buying new tickets to attend the event should not have occurredI would like a refund of $to cover the original ticket purchaseThe services I spent money on were not fulfilled by the business in which I purchased the productTherefore the company "Frontgate" did not uphold their obligation in the business transaction Regards, [redacted]
We again apologize for any frustration and feel we have offered some great options to resolve the issueWe again apologize for any frustration regarding this matter
Our apologies for the situation explained, but we sell tickets for the end user to useWe understand they were sold third party, but again we offer tickets to be used by the purchaserIf tickets are not received, then we would offer to move to will call for pick up in person at the showOur apologies again for any frustration
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meThey have agreed to refund the price of the two tickets in question, and invalidate out of the ticketsThe supervisor [redacted] was very polite and reflected what good customer service should be, unlike the service I recieved from their other supervisor Regards, [redacted]
I understand and will continue to reach out till we get a resolution from the eventI again apologize this has not been resolved to the customer's satisfaction
Hi ***,I believe I have located your order with us for one single day Saturday admission. Let me know if that is in correct or you have additional orders.In response to the discounted pricing, would you mind sending me a link to those tickets so I can investigate further?Thanks, [redacted]
We apologize a refund is not availablePer the terms of purchase, orders are non refundableAdditionally our support site provides guidance on questions regarding refund or tickets not received in the mail.I have provided screen shots of the electronic signature a customer checks during purchase, wherein they agree to the terms of purchaseAnd I have provided a copy of the support articlesI have also provided a screen shot of [redacted] 's refund policy, the promoter of [redacted] ***
I understand the frustration and again apologize for any inconvenienceUnfortunately we cannot offer any compensation per the refund policyAdditionally we do provide message indicating you could have gone to will call on our phone menu and support siteI again thank you for your response and do apologize for any frustration
Complaint: [redacted] I am rejecting this response because: They're doing it againThis is why I got Revdex.com involvedWhen are they going to take some responsibility? They obviously have a history of consumer fraud, just look at their record Regards, [redacted]
Hello,Thank you for your contactUnfortunately, we are unable to provide a refund as the terms of sale indicate all sales are finalAdditionally, Insomniac clarifies it's policy that all sales are final and no refunds at this site [redacted] There are also terms of agreement for online and phone purchases that require an electronic signature before an order can be completedWe also offer an explanation of our refund policy on our support site [redacted] There is also an explanation of what happens if your order is not received in the mail, wherein we offer will call for pick up at the event.Additionally, we did refund the shipping fees for this order as a customer service exceptionI have provided screen shots to document all of these policies, support articles, and electronic signatures.We again apologize we cannot provide a refund
Hello, Shipping fees were refunded in July.We apologize, but a full refund is not availablePer the terms of purchase, which is agreed to by electronic signature, all sales are finalAdditionally, Insomniac, the promoter of EDC Las Vegas, has a no refund policy, as listed here: https://www.insomniac.com/general-festival-guidelinesWe also provide support articles at support.frontgatetickets.com which explain that orders are non-refundable and if orders not received in the mail, we can move to will call for pick up in person.I have attached screenshots of the electronic signature, which must be agreed to at purchaseAs well as copies of Insomniac's refund policy and our above mentioned support articles
We certainly understand the frustration and apologize for the experienceWe have tried to email the customer several times, but their email address bounces back each timeWe have requested the customer use an alternate email address or present their photo ID and receipt at the event, we feel these are great resolutionsWe apologize again the customer is frustrated, but the resolutions will take care of the issue
I apologize for any frustration, unfortunately we cannot offer a refund as all sales are finalAdditionally, we had box office staff onsite to assist any issuesThere were numerous customer who did not print out their ticket and our staff assistedI again apologize, but a refund will not be able to be issued for thisYou can visit our website for terms regarding our refund policyAdditionally we have a support site and support toll free number than can be reached prior to any event, and finally we have our box office staff on site to assist
Our apologies for the delay this year with EDC deliveriesAny inconvenience you experienced is unfortunate and should not have occurredMoving forward, we want to assure you that any tickets ordered from us will arrive within plenty of time of the event
Complaint: [redacted] I am rejecting this response because: Thousands of people were left without ticket for the event in question and all that is offered is lip service, of we will be better next time I paid for shipping and all I get is a sorry we failed to honor our end of the bargain Since the tickets weren't shipped in time, I had to spend multiple hours writing emails and trying to figure out what I needed to do in order to obtain my tickets as well as time spent waiting in line to pick up the tickets once I arrived in Las Vegas A simple meaningless apology does not suffice for the hours of time my wasted and the shipping fees I paid to Front Gate Tickets Regards, [redacted]
Our apologies on the refund delay, the event has explained when they plan on having refunds processedWe understand the frustrationThe event has been very open with the processhttp://levitation-austin.com/levitation-2016-refunds/
Unfortunately, the tracking indicated that the order was being held by USPSWe offered our apologies for this situation and offered will call as a great alternative to picking up the order.Our ACL box office opens early and during the days of the festival for a quick pick up of ordersMany customers utilize this method of pick up when there is a shipping situationWe move the order to will call and provide a receipt reflecting this was doneWe have a full staff on hand that will ensure the order will be picked up by the customer.In some instances, the original purchaser cannot attend, so we offer name changes for pick up at will call as wellThis is a guaranteed delivery method should there be a USPS delivery issue.The customer was not accepting of this delivery method and stated a dispute would be filed with the purchasing credit card company.Our policy is that all sales are final with no refunds, but again, we offered a guaranteed delivery alternative
Complaint: [redacted] I am rejecting this response because: the amount of money paid for the tickets and extra amount of money spent buying new tickets to attend the event should not have occurredI would like a refund of $to cover the original ticket purchaseThe services I spent money on were not fulfilled by the business in which I purchased the productTherefore the company "Frontgate" did not uphold their obligation in the business transaction Regards, [redacted]
We again apologize for any frustration and feel we have offered some great options to resolve the issueWe again apologize for any frustration regarding this matter
Our apologies for the situation explained, but we sell tickets for the end user to useWe understand they were sold third party, but again we offer tickets to be used by the purchaserIf tickets are not received, then we would offer to move to will call for pick up in person at the showOur apologies again for any frustration
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meThey have agreed to refund the price of the two tickets in question, and invalidate out of the ticketsThe supervisor [redacted] was very polite and reflected what good customer service should be, unlike the service I recieved from their other supervisor Regards, [redacted]
I understand and will continue to reach out till we get a resolution from the eventI again apologize this has not been resolved to the customer's satisfaction
Hi ***,I believe I have located your order with us for one single day Saturday admission. Let me know if that is in correct or you have additional orders.In response to the discounted pricing, would you mind sending me a link to those tickets so I can investigate further?Thanks, [redacted]
We apologize a refund is not availablePer the terms of purchase, orders are non refundableAdditionally our support site provides guidance on questions regarding refund or tickets not received in the mail.I have provided screen shots of the electronic signature a customer checks during purchase, wherein they agree to the terms of purchaseAnd I have provided a copy of the support articlesI have also provided a screen shot of [redacted] 's refund policy, the promoter of [redacted] ***
We are very sorry to hear about the customer's circumstances and fully refunded the order, this refund will reflect on the card within 24-hours
I understand the frustration and again apologize for any inconvenienceUnfortunately we cannot offer any compensation per the refund policyAdditionally we do provide message indicating you could have gone to will call on our phone menu and support siteI again thank you for your response and do apologize for any frustration
Complaint: [redacted] I am rejecting this response because: They're doing it againThis is why I got Revdex.com involvedWhen are they going to take some responsibility? They obviously have a history of consumer fraud, just look at their record Regards, [redacted]
USPS tracking shows delivery should be on SaturdayThe customer will have their passes in plenty of time of he event that begins on July 31st.Thank you
Hello,Thank you for your contactUnfortunately, we are unable to provide a refund as the terms of sale indicate all sales are finalAdditionally, Insomniac clarifies it's policy that all sales are final and no refunds at this site [redacted] There are also terms of agreement for online and phone purchases that require an electronic signature before an order can be completedWe also offer an explanation of our refund policy on our support site [redacted] There is also an explanation of what happens if your order is not received in the mail, wherein we offer will call for pick up at the event.Additionally, we did refund the shipping fees for this order as a customer service exceptionI have provided screen shots to document all of these policies, support articles, and electronic signatures.We again apologize we cannot provide a refund
Hello, Shipping fees were refunded in July.We apologize, but a full refund is not availablePer the terms of purchase, which is agreed to by electronic signature, all sales are finalAdditionally, Insomniac, the promoter of EDC Las Vegas, has a no refund policy, as listed here: https://www.insomniac.com/general-festival-guidelinesWe also provide support articles at support.frontgatetickets.com which explain that orders are non-refundable and if orders not received in the mail, we can move to will call for pick up in person.I have attached screenshots of the electronic signature, which must be agreed to at purchaseAs well as copies of Insomniac's refund policy and our above mentioned support articles
We certainly understand the frustration and apologize for the experienceWe have tried to email the customer several times, but their email address bounces back each timeWe have requested the customer use an alternate email address or present their photo ID and receipt at the event, we feel these are great resolutionsWe apologize again the customer is frustrated, but the resolutions will take care of the issue