Complaint: [redacted] I am rejecting this response because: It sure is convenient you changed your terms from tickets will ship starting in May, to now saying they may ship on time AFTER you messed up this event big time At the time of purchase (months in advance), I agreed to the terms and you accepted my payment, meaning we entered into an express contract FGT did not adhere to the terms thereby breaching the expressed contract As the party that breached the contract was FGT, I am thereby entitled to negate my consent to the terms of the contract It seems I will need to contact a lawyer so I am able to be compensated for damages Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me, provided the company follows through with said refund Regards,
We were hired by Insomniac to handle the ticketing for EDCL Las VegasPer their policy, if a wristband is put on too early or damaged, there is a replacement fee of $40, which is clearly listed at this site: [redacted] Unfortunately, we cannot waive the fee as it is charged for scenarios that the customer as describedAdditionally, I have attached a screenshot of the website policy, which reads: DO NOT PUT ON YOUR WRISTBAND UNTIL THE DAY OF THE FESTIVALYour RFID wristband is your ticket into the festivalTo enable customer support and receive the best experience, you must register your wristbandEach wristband can be registered only once, and only to one person.If a wristband is lost, stolen or damaged, only the person who registered it will be authorized to receive customer supportA $surcharge will apply for each wristband replacementNote that while you can get customer support inside the venue with a registered wristband, you cannot pick up your wristband at Will Call if your name is not under billing or shipping address.Need help? Visit [redacted] or call [redacted] If you are having wristband issues on-site or need to pick yours up at Will Call, please visit the venue box office
I apologize we cannot refund the shipping or service fees as those are built into the purchase of the event, and when you agree to the terms and conditions of the purchase, those fees are agreed to
Complaint: ***
I am rejecting this response because: I do not
want WILL CALL I want the actual passes in my handAlso post office was saying that something with this value should've been sent out differentlyThere was no insurance on itI have disputed CC payment since I have not received item in hand and will continue doing so until this matter is resolved
Regards,
*** ***
Complaint: ***
I am rejecting this response because: I did not receive the tickets per the purchase agreement; hence, I want a refund of the purchase price I am not "choosing" to return the tickets; I have not received them and hence should not be liable for the payment for them They are committing fraud by charging for merchandise not delivered Asking me to travel for hours to pick up tickets at the venue, and incur the costs of that, is not acceptable They guaranteed they would be delivered in a timely fashion by mail; they did not deliver Hence, all other promises of delivery are also not believable There are MULTIPLE other Revdex.com complaints about their fraudulent business practices.I want the $back for failure to deliver the merchandise ordered, as documented on their website, by 9/1/
Regards,
*** ***
Complaint: ***
I am rejecting this response because:This does not respond to anything I previously requested, including an explanation of what the service fees provided to me as a customerThe claim that these are "built into the purchase of the event" is a bit misleading, as the advertised price of a ticket does not, in fact, include those feesIf these are a requirement, the price of a ticket should reflect them, and customers should know what these fees provideI'm simply asking for an honest, concise explanation of the fees, as well as a refund unless a clear explanation is provided
Regards,
*** ***
Complaint: ***
I am rejecting this response because
no timeline has been givenYou state that the event promoter has shared a refund timeline with us, when their initial timeline of days has come and gone and their most recent reply (see attached) is vague at bestEven then, a "timeline" isn't an okay response at this pointA 30+ day delay of a refund of a not unsubstantial amount of money is inappropriate and ridiculous - especially considering the fortune I spent just to attend the event.I request a refund (plus interest) be granted ASAPNot tomorrowNot in a weekNot when the promoter gets around to itTodayMy request, while harshly written, is more than reasonable given the way the promoter and the ticket company has treated their customers
Regards,
*** ***
Complaint: ***
I am rejecting this response because: This is the same answer *** gives me each time I have called for the past two months.
Regards,
*** ***
Complaint: ***
I am rejecting this response because: This is the same answer you have been telling me for monthsEveryone else I've talked to already received their refund a long time ago.I will not be satisfied until I receive my check or a tracking number proving it is on the wayAll I'm asking for is the promised refundI would not think it would be this difficult to cut a new check.
Regards,
*** ***
Our apologies, but ticket purchases are all sales final and refund is not an optionWe do apologize for any confusion, but that is not something we would be able to honor
Complaint: ***
I am rejecting this response because: I don't give a flying flip if this business was affected by a hurricane, WHICH THEY WEREN'TThat's not my problemIt doesn't take much to answer your phones, emails, Facebook messages, or tweets (which are all methods I have used in the attempt to get in contact with this business)There is NO excuse for not getting back to me right awayThey need to do their jobs or get another oneI want the names on my tickets changed TODAYChange the name on the Car Camping Pass to Tove Wright, and the name on my Thursday Early Arrival Pass to Mackenzie SylvesterThis is the last time that I will ask before requesting a chargeback from my bank, and filing a complaint with the Attorney General in Austin
Regards,
*** ***
Our apologies for the delay this year with *** deliveriesAny inconvenience you experienced is unfortunate and should not have occurredMoving forward, we want to assure you that any tickets ordered from us will arrive within plenty of time of the event
Complaint: ***
I am rejecting this response because: There is a reason why there are so many complaints about this specific businessThey lie straight up to your face and even replied with another lieFirst of all, I have specifically requested for tracking of the ticket that you claimed that you have shipped out to meI asked you on e-mail( I can provide tracked e-mail as evidence) and asked you on the phoneAll you do is give me a run around and blaming other business such as USPS and Insomniacs (I do not even know why you would blame them) for not getting the product deliveredAt the end, you still do not provide a tracking to meFurthermore, if you want to talk about agreed terms, there are two terms that you are violatingFirst, in the e-mail receipt of every purchase customer made, there is a specific line stated" All Countdown pass(es) will be sent out beginning December Your pass(es) will be sent with tracking via regular shipping to the address provided on your order." With that being said, I have never received the tracking and even after requesting it directly from you, you still cannot provideSecondly, I specifically ordered a ticket that will ship to my locationThis PRODUCT needs to be delivered to my location and NOT having myself to go wait in line for 2-hours just to cover up mistake that you have madeThat is not the product/service I initially orderedYou can argue that you have refunded shipping but, again, that is not what I orderedThe product I specifically ordered is suppose to deliver to my houseYou have altered the product/service I initially ordered by refunded part of the service, shipping charge, and do not refund the rest of the product/service. To Revdex.com, these are two terms that the company could not and will not deliver I paid for a specific product/service from this company and the company was unable to deliverAs a consumer, I request for protection against my purchase and demand a refund for a product/service that I did not receive
Our apologies, but the date of the purchase does not qualify this order for a partial refund, therefore we will not be able to honor the requestI would offer that the patron can reach out directly to the event to express their frustrationAgain, we do apologize, but we cannot offer a partial
refund for this order
Complaint: ***
I am rejecting this response
because:that is not trueThe tickets being sold at a discount price are not limitedThey're is still an accessible link where people are still able to purchase them and I couldn't because that link was not made known to the public.
Regards,
*** ***
Complaint: [redacted] I am rejecting this response because: It sure is convenient you changed your terms from tickets will ship starting in May, to now saying they may ship on time AFTER you messed up this event big time At the time of purchase (months in advance), I agreed to the terms and you accepted my payment, meaning we entered into an express contract FGT did not adhere to the terms thereby breaching the expressed contract As the party that breached the contract was FGT, I am thereby entitled to negate my consent to the terms of the contract It seems I will need to contact a lawyer so I am able to be compensated for damages Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me, provided the company follows through with said refund Regards,
Complaint: [redacted] I am rejecting this response Regards, [redacted]
We were hired by Insomniac to handle the ticketing for EDCL Las VegasPer their policy, if a wristband is put on too early or damaged, there is a replacement fee of $40, which is clearly listed at this site: [redacted] Unfortunately, we cannot waive the fee as it is charged for scenarios that the customer as describedAdditionally, I have attached a screenshot of the website policy, which reads: DO NOT PUT ON YOUR WRISTBAND UNTIL THE DAY OF THE FESTIVALYour RFID wristband is your ticket into the festivalTo enable customer support and receive the best experience, you must register your wristbandEach wristband can be registered only once, and only to one person.If a wristband is lost, stolen or damaged, only the person who registered it will be authorized to receive customer supportA $surcharge will apply for each wristband replacementNote that while you can get customer support inside the venue with a registered wristband, you cannot pick up your wristband at Will Call if your name is not under billing or shipping address.Need help? Visit [redacted] or call [redacted] If you are having wristband issues on-site or need to pick yours up at Will Call, please visit the venue box office
I apologize we cannot refund the shipping or service fees as those are built into the purchase of the event, and when you agree to the terms and conditions of the purchase, those fees are agreed to
Complaint: ***
I am rejecting this response because: I do not
want WILL CALL I want the actual passes in my handAlso post office was saying that something with this value should've been sent out differentlyThere was no insurance on itI have disputed CC payment since I have not received item in hand and will continue doing so until this matter is resolved
Regards,
*** ***
I will reach out to this customer and sort out this issue
I am reaching out to this customer directly address and resolve the issue
Complaint: ***
I am rejecting this response because: I did not receive the tickets per the purchase agreement; hence, I want a refund of the purchase price I am not "choosing" to return the tickets; I have not received them and hence should not be liable for the payment for them They are committing fraud by charging for merchandise not delivered Asking me to travel for hours to pick up tickets at the venue, and incur the costs of that, is not acceptable They guaranteed they would be delivered in a timely fashion by mail; they did not deliver Hence, all other promises of delivery are also not believable There are MULTIPLE other Revdex.com complaints about their fraudulent business practices.I want the $back for failure to deliver the merchandise ordered, as documented on their website, by 9/1/
Regards,
*** ***
Complaint: ***
I am rejecting this response because:This does not respond to anything I previously requested, including an explanation of what the service fees provided to me as a customerThe claim that these are "built into the purchase of the event" is a bit misleading, as the advertised price of a ticket does not, in fact, include those feesIf these are a requirement, the price of a ticket should reflect them, and customers should know what these fees provideI'm simply asking for an honest, concise explanation of the fees, as well as a refund unless a clear explanation is provided
Regards,
*** ***
Complaint: ***
I am rejecting this response because
no timeline has been givenYou state that the event promoter has shared a refund timeline with us, when their initial timeline of days has come and gone and their most recent reply (see attached) is vague at bestEven then, a "timeline" isn't an okay response at this pointA 30+ day delay of a refund of a not unsubstantial amount of money is inappropriate and ridiculous - especially considering the fortune I spent just to attend the event.I request a refund (plus interest) be granted ASAPNot tomorrowNot in a weekNot when the promoter gets around to itTodayMy request, while harshly written, is more than reasonable given the way the promoter and the ticket company has treated their customers
Regards,
*** ***
Complaint: ***
I am rejecting this response because: This is the same answer *** gives me each time I have called for the past two months.
Regards,
*** ***
Complaint: ***
I am rejecting this response because: This is the same answer you have been telling me for monthsEveryone else I've talked to already received their refund a long time ago.I will not be satisfied until I receive my check or a tracking number proving it is on the wayAll I'm asking for is the promised refundI would not think it would be this difficult to cut a new check.
Regards,
*** ***
Our apologies, but ticket purchases are all sales final and refund is not an optionWe do apologize for any confusion, but that is not something we would be able to honor
Complaint: ***
I am rejecting this response because: I don't give a flying flip if this business was affected by a hurricane, WHICH THEY WEREN'TThat's not my problemIt doesn't take much to answer your phones, emails, Facebook messages, or tweets (which are all methods I have used in the attempt to get in contact with this business)There is NO excuse for not getting back to me right awayThey need to do their jobs or get another oneI want the names on my tickets changed TODAYChange the name on the Car Camping Pass to Tove Wright, and the name on my Thursday Early Arrival Pass to Mackenzie SylvesterThis is the last time that I will ask before requesting a chargeback from my bank, and filing a complaint with the Attorney General in Austin
Regards,
*** ***
Our apologies for the delay this year with *** deliveriesAny inconvenience you experienced is unfortunate and should not have occurredMoving forward, we want to assure you that any tickets ordered from us will arrive within plenty of time of the event
Complaint: ***
I am rejecting this response because: There is a reason why there are so many complaints about this specific businessThey lie straight up to your face and even replied with another lieFirst of all, I have specifically requested for tracking of the ticket that you claimed that you have shipped out to meI asked you on e-mail( I can provide tracked e-mail as evidence) and asked you on the phoneAll you do is give me a run around and blaming other business such as USPS and Insomniacs (I do not even know why you would blame them) for not getting the product deliveredAt the end, you still do not provide a tracking to meFurthermore, if you want to talk about agreed terms, there are two terms that you are violatingFirst, in the e-mail receipt of every purchase customer made, there is a specific line stated" All Countdown pass(es) will be sent out beginning December Your pass(es) will be sent with tracking via regular shipping to the address provided on your order." With that being said, I have never received the tracking and even after requesting it directly from you, you still cannot provideSecondly, I specifically ordered a ticket that will ship to my locationThis PRODUCT needs to be delivered to my location and NOT having myself to go wait in line for 2-hours just to cover up mistake that you have madeThat is not the product/service I initially orderedYou can argue that you have refunded shipping but, again, that is not what I orderedThe product I specifically ordered is suppose to deliver to my houseYou have altered the product/service I initially ordered by refunded part of the service, shipping charge, and do not refund the rest of the product/service. To Revdex.com, these are two terms that the company could not and will not deliver I paid for a specific product/service from this company and the company was unable to deliverAs a consumer, I request for protection against my purchase and demand a refund for a product/service that I did not receive
Our apologies, but the date of the purchase does not qualify this order for a partial refund, therefore we will not be able to honor the requestI would offer that the patron can reach out directly to the event to express their frustrationAgain, we do apologize, but we cannot offer a partial
refund for this order
Complaint: ***
I am rejecting this response
because:that is not trueThe tickets being sold at a discount price are not limitedThey're is still an accessible link where people are still able to purchase them and I couldn't because that link was not made known to the public.
Regards,
*** ***
I have reached out to the customer and we have come to an agreement on handling this issue