PADEN'S LAWN SERVICE

Protect America has received the rejected response submitted by Ms. [redacted]. As per Protect America cancellation guidelines that is indicated on the contract that she signed, we require a 30 day written notice. We reviewed the account and it was determined that, she was advised about our...

terms and conditions of the cancellation guidelines on November 03, 2016 and during the initial sales call in November 2013. All we require, is her written 30 day cancellation notice so that we can process the cancellation of the account accordingly. We ask that she allows Protect America to assist with any further concerns.

Protect America has received the complaint submitted by Ms. [redacted]. As per Protect America's contract terms and conditions, the contract which Ms. [redacted] signed on 11/06/2013. It stipulates, that the Agreement term is for 36 months and requires a 30 day written notice to process the...

cancellation of the account. We reviewed the account and determined that we received her 30 day written cancellation notification on 01/11/2017 and processed the cancellation of the account accordingly. The balance on the account stands as is. We ask that she allows Protect America to assist with any further concerns.

Complaint: [redacted]
I am rejecting this response because:
Protect America did 'ping'  checks of my system, and the representative admitted they came back non responsive.   At no time was I told that I needed to call them to make sure the system was working, every month.   The system, to me, was doing everything it always did. It announced when the front door was open, the back door etc.   Upon realizing my system was not working, I called them.   They admitted it was not working, but still find it necessary to charge me?  It was not working.   In normal circumstances, if I ended my services with my system working, I would expect to be charged for not giving a 30 day notice.   But in light of the situation, my system not working, they admitted that the system did not work, and still wanting to charge me?  That is absurd and very disconcerting of a big alarm company, that is suppose to help protect people, not take advantage of them.  God knows how long my system was not working.   I believe that after them receiving back negative information on their monthly 'pings' to my system, they should of called me and requested that we go through a testing together.   I definitely would of called them sooner if I did not know it was working, as I was still religiously paying them for a service that was not there. 
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: Protect America have not responded to the premise of my complaints which is their miscommunication from their agents on the cancellation phone call that we don't owe anything which they keep denying with no proof. Their agents should not make claims that the account is closed and no more fees are owed knowing that I will be billed for two more months. I am very disappointed of their response, they are in the business of protecting their customer's interests and yet they are only protecting their own interests. It is not about the money for me and I honored their contract for 36 months even though I didn't good service from them so paying another 75 dollars is nothing but can't just keep bending to their mistakes and at some point they have to pay for their mistakes. 
Regards,
[redacted]

Protect America, Inc. has received the complaint submitted by Mrs. [redacted]. Upon review, Mrs. [redacted] has contacted Protect America in the past in regards to a lower rate. Protect America has made different offers. The most recent offer ended with Mrs. [redacted] stating that she wanted to consult with...

her spouse. The account has since been turned over to a collection agency for non-payment.

Protect America has received the complaint submitted by Ms. [redacted]. As per Protect America's contract terms and conditions, a 30 day written notice is required to process cancellation of the account. This information was provided to her when she initially set up the account in February 10,...

2014 and was recapitulated to her on March 15, 2017. We received her 30 day written notice and processed the cancellation of the account accordingly. The balance on the account stands as is. We ask that she allows Protect America to assist with any further inquiries.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Protect America has received the complaint submitted by Mr. [redacted]. As per Protect America cancellation guidelines, we require a 30 day written notice. We did not receive his cancellation request. He submitted feedback to us and hence used that as his cancellation request and the account was...

cancelled accordingly. The balance on the account stands as is. We are able to review the balance if he can provide the written request that he states he sent to us previously. We ask that he allows Protect America to assist with any further concerns.

Complaint: [redacted]
I am rejecting this response because:From: [redacted] [mailto:[redacted]] Sent: Tuesday, June 14, 2016 4:13 PM To: info Subject: Re: Revdex.com - You have a New Message from Revdex.com Regarding Complaint #[redacted] Complaint [redacted] I was out of town last week.  I was charged $254.96. The information provided by protect America said my charge should be $104.99.  Once again no service was provided. So even $104.99 seems high when they never installed   Thanks[redacted] Sent from my iPhone
Regards,
[redacted]

Protect America has received the rejected response submitted by Ms. [redacted]. As per Protect America cancellation guidelines that is indicated on the contract that she signed, we require a 30 day written notice. We reviewed the account and it was determined that, she was advised about our terms and conditions of the cancellation guidelines on October 7, 2016 and during the initial sales call in August 2013. All we require , is her written 30 day cancellation notice so that we can process the cancellation of the account accordingly. We ask that she allows Protect America to assist with any further concerns.

Protect America has received the complaint submitted by Ms. [redacted]. We reviewed the account and calls. We sent a link to her email address on file. She would need to sign the link within 7 days in order for us to process the cancellation of the account. If she has additional questions, we ask...

that she contacts Customer Service at: 1(800) 951-5111 for further assistance.

Complaint: [redacted]
I am rejecting this response because:I spoke with Protect America and was told that I would not be given a refund and my account would once again be billed. My phone call was returned after three weeks and I was told I have to submit a request to terminate services but because it was not within 30 days of the next billing cycle they would be taking an additional $49.99. I was unable to cancel my account when the company did not return my calls and now I do not believe I should be required pay additional money because they did not return my call for three weeks.
Regards,
[redacted]

Protect America has received the complaint submitted by Mr. [redacted]. After speaking with Mr. [redacted], our representative provided him with the options regarding cancellation while in term. Mr. [redacted] has the option to transfer his service to someone else or pre pay the remainder of the term to rid...

himself of the agreement. The transfer of service would be recommended as Mr. [redacted] wouldn't incur any further charges once completed. We have attached a copy of the renewal agreement.

Protect America has received the complaint submitted by Mr. [redacted] . As per Protect America contract terms and conditions, the contract term is 36 months long and we require a 30 day written notice. Upon review of the account, it was determined that we received the 30 day written...

cancellation notice and processed cancellation of the account accordingly. The balance on the account stands as is. We ask that he allows Protect America to assist with any further concerns.

Protect America has received the complaint submitted by Mr. [redacted]. Mr. [redacted] stopped making payments on the account in January 2017. The account was turned over to a third party collections company. At this time, he would need to contact [redacted] at phone number: ([redacted] for...

any further inquiries.

Protect America has received the response submitted by Mr. [redacted]. Attached is an additional courtesy copy of his agreement. In his agreement, Mr. [redacted] will find information on his security package, as well as the terms and conditions of his monitoring agreement. We again ask that Mr. [redacted] allow Protect America to assist with any and all future concerns.

Protect America has received the complaint submitted by Mr. [redacted]. We've recently had the opportunity to speak with Mr. [redacted] and come to a resolution. We ask that he allow Protect America to assist with any further concerns.

Complaint: [redacted]
I am rejecting this response because:
Protect America has made no effort to resolve the dispute. Their formulaic response has consistently ignored previous efforts to terminate service, both in February and in July, as well as August. Considering their unwillingness to make any effort to resolve the dispute, and their desire to ignore many prior efforts to both terminate service, and reach a mutually agreeable compromise in my prior phone conversations with them, I do not believe it will be possible to reach a mutually agreeable resolution. They would rather continue to charge me without providing service (since February) than make a meaningful effort to maintain a good relationship with me as a potential future customer.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:  I cancellejd on February 7.  Thirty days to cancel would be March 7!  Not March 31.  I should not be billed for March.  Also as I indicated I have not used this equipment in almost a year and have been paying monthly all this time until my contract expired.  My contract  expired Feb 2. 
Regards,
[redacted]

Protect America, Inc. has received the complaint submitted by Mr. [redacted]. Upon review, we've had the opportunity to speak with Mr. [redacted] and restore his camera to working order. We ask that Mr. [redacted] continue to allow Protect America to assist with any concerns.