PADEN'S LAWN SERVICE

Protect America, Inc. has received the complaint submitted by Mr. [redacted]. We've recently had the opportunity to speak with Mr. [redacted] and come to a resolution. We will assist Mr. [redacted] in troubleshooting his system and provide him with 2 months worth of credit. We ask that Mr. [redacted]...

continue to allow Protect America to assist with any concerns.

Protect America has received the complaint submitted by Ms. [redacted]. Upon review, we will issue a refund of $37.99 to compensate Ms. [redacted] for the charge in question. We ask that Ms. [redacted] allow Protect America to assist with any further concerns.

Complaint: [redacted]
I am rejecting this response because: I do not want to keep the service through December...

31st.  Your service is a total fraud and scam.  You have never monitored our alarm and the piece of junk has never worked properly anyways.  It has always beeped uncontrollably and required several reboots per month just to get the sensors to register with the control unit.  Some of the sensors don't even work and your support team told me to just turn them off.  Instead I had to buy more sensors.  Every time the alarm has been triggered in the past few years, not once call has ever been made to us.  In fact, you had the wrong phone number on file as the primary number anyways!You really should credit us for all the years of garbage equipment and false service.  Regardless, I have read many stories where you continued to bill customers that canceled.  So I cannot accept anything until I verify you are no longer billing us.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: I was contacted by a Mr. [redacted] from Protect America on 3/24/2016 who I'm assuming is the Customer Protection Representative the company is referring to. We spoke on the phone however, he only had one page of documentation or the Revdex.com complaint to work with. He was unaware that I had submitted a four page Protect America Complaint submitted to the Revdex.com as well as eighteen pages of documentation submitted to the Revdex.com. I emailed him both on 3/24/2016 at 11:03am. He said he would review my complaint and documentation and would get back to me as soon as possible. I am rejecting this response until I speak with Mr. [redacted] again about a resolution after he reads and sees all my points/facts. So the sooner he calls me back, I'm hoping we will be close to a resolution.
Regards,
[redacted]

Protect America has received the complaint submitted by the Revdex.com on behalf of [redacted]; we have a commitment to our customers to resolve their concerns as they arise. In reviewing her account we have found that the security system worked during the time of the break-in, which...

occurred on February 14, 2018. We spoke with her on February 26, 2018 at 2:39pm and advised of the review from the break-in. We recommended that she test her system monthly to make sure all equipment is working properly. We ask that she reach out to us directly if she has additional questions or concerns at 1-[redacted]-[redacted]-[redacted]. Sincerely, Customer Protection Department

We've had the opportunity to speak with Mr. [redacted] and reached a resolution. We offered him a $250.00 gift card to compensate for the cost of the technician and he accepted. We will continue to work with Mr. [redacted] to assure him customer satisfaction. Best Regards, Customer Protection

Complaint: [redacted]
I am rejecting this response because: This is getting absolutely ridiculous. I attached my credit card statements where you guys were still charging me up until January of 2016. The only reason it stopped was because I told my credit card company that it was a fraudulent charge. I did talk to Protect America more than once and told them I cancelled in MARCH 2014 and no one seems to be able to find anything. It's very convenient to just be able to say that someone never cancelled and not be able to prove it. I can prove when I left Ohio and was no longer using the service. I wasn't under a contract to continue your service once the equipment was paid off. I will report every charge to my credit card company as fraudulent and pursue reimbursement that way. You've said I missed payments of $272 yet I showed being over charged $815. I will continue to report this to the Revdex.com and I will pursue complaints with state consumer boards until this is resolved and the collection account is resolved and removed from my credit report.
Regards,
[redacted]

Protect America, Inc. has received the complaint filed Mr. [redacted] and found that all equipment has been received. We are clearing the current balance applied to his account.  No additional charged will apply.

Complaint: [redacted]
I am rejecting this response because:I am no longer using the equipment, I have disabled it and boxed it up. I wish to send it back to Protect America in order to reduce the cost of a buy out option. I was under the impression that the service was monthly and after returning from deployment, I no longer want this service. If this matter cannot be handled appropriately, I will make sure to poorly rate Protect America with my friends, family, and the hundereds of soldiers I lead in the military. This is a poor way to treat a returning soldier by holding them hostage to a contract for a service that is no longer wanted. In a way, this is extortion and if you need to bind customers to a 3 year term to offer lower priced service, it speaks poorly towards your business. Absolve the contract immediately or I will take this matter further. Thank you.
Regards,
[redacted]

Protect America, Inc. has received the rejection submitted by Ms. [redacted]. While we do sympathize with Ms. [redacted], it was previously explained to Protect America that the original package was stolen. It was requested by Ms. [redacted] that Protect America send the original package to an alternate address. The agreement has been cancelled, but no refund can be issued due to the lost equipment.

Protect America has received the rejected offer submitted by Ms. [redacted]. We are also reviewing a legal document pertaining to this complaint and we are going to handle this matter through the legal process.

Thank you for allowing us the opportunity to address Mr. [redacted] concerns. As we reviewed his account we showed his smoke detector was triggered on 3/31/2017. We contacted him and verified it was a false alarm. While Protect America is pleased that no one was hurt during the time of the fire,...

our records indicate that no sensors were triggered on 4/1/2017. In an effort to resolve his smoke detector concerns, Protect America offered to explain the functions of the equipment and troubleshoot; Mr. [redacted] declined our offers to assist and disconnected the call. We attempted to contact Mr. [redacted] in regards to his equipment concerns and the newly incurred balance, but he disconnected the call with every attempt that we made. On January 31, 2018, Mr. [redacted]’s account was turned over to a third party collection agency due to non-payment. We ask that if he has any additional questions or concerns to please contact [redacted] & [redacted] at [redacted].   Sincerely, Customer Protection Department

Protect America, Inc. has received the complaint submitted by Ms. [redacted]. Upon review, it is outlined in the signed agreement that Protect America, Inc. must receive written 30 day notice in order to cancel services. Since the notice was received in December, there was a charge for January as well...

per the 30 day notice. The call from November was reviewed and we found that Ms. [redacted] was advised and agreed to call in the following day due to the cancellation department being closed. The account has been cancelled and there won't be anymore charges applied. Attached is a copy of the signed agreement.

Protect America has received the complaint submitted by Ms. [redacted]. We've had the opportunity to communicate with Ms. [redacted] and reach an amicable resolution. We ask that she allow Protect America to assist any further concerns.

Protect America,
Inc. has received the feedback submitted by Ms. [redacted]. Upon review,  Protect America, Inc. did offer Ms.
[redacted] six (6) months of free service with a contract extension if she
cleared the current balance. That offer was declined along with all others. It
is...

outlined in the signed agreement that Protect America, Inc. must receive
written notice of cancellation from the customer thirty (30) days prior to the
end of any subsequent renewal term in order to cancel service. Attached is a
copy of the signed agreement.

Thank you for allowing us the opportunity to address Mr. [redacted] concerns. We reached out to Mr. [redacted] on 4/26/2018 and provided the information on what was agreed to during his initial call with our sales team. We then offered Mr. [redacted] the solution of purchasing three (3) additional sensors,...

while Protect America provided two (2) sensors as a courtesy. Mr. [redacted] agreed to this solution and informed us that he could be contacted back on 4/27/2018 to complete this agreement; we have been unsuccessful in reaching Mr. [redacted]. The next step for Mr. [redacted] is for him to contact Protect America to complete his purchase at [redacted]-[redacted]-[redacted].   Sincerely,   Customer Protection

Our Customer Protection team was able to speak with Mr. [redacted] about his particular concern. We provide and solution for Mr. [redacted] but was unfortunately declined. We regret to say that we are unable to cancel the security service for Mr. [redacted] at this time.

Complaint: [redacted]
I am rejecting this response because: That was the original call and after waiting two weeks and never receiving the system I spoke two two different representatives and I asked the because the owner of the house I am renting had protect America also the house already has a permit is that okay? The representative told me that it was okay when it really wasn't. The house doesn't need a permit the individual needs to permit registered to the house it is active at. Protect America is still suppose to require proof that the customer has a active permit in their name before activating it. That just one of the many complaints about them. How about I had to contact them literally 5 different times and threaten to get a lawyer involved.just get a copy of my agreement. Can they pull up those 5 calls. The 3 calls when some one premised to call me back and no one ever did. There are hundreds of complaints with this so called " security company". They can lock people in a contact but do half the things they say they are going to do. Or how about the broke down keypad that barely reads the numbers when pushed and causes the alarm to go off and instead of calling the two people authorized on the account (would be the smart thing to do) they call the emergency contact ( the person they call when they can't get in contact with us  first ). It's really unfair that you have to be stuck with a service that is incapable of even providing the service properly for 3 years or basically go to collections or transfer the horrible service to some other poor person and make them deal with it. I don't know what I will decide but I know I will tell ever one I know and post on every website that I can to never even think about wasting your time or hard earn cash on this ungodly company it's a complete scam. 
Regards,
[redacted]

Protect America has received the complaint submitted by the Revdex.com on behalf of [redacted]; we have a commitment to our customers to resolve their concerns as they arise. In reviewing her account we have found that she submitted a written letter to discontinue services on...

12/28/2017.  Per the terms and conditions on the agreement a 30 day written notice is required. The cancellation date is 1/31/2018. Service was still available up until the cancellation date. Any amount owed until the cancellation end date will remain.  If she has any further questions or concerns please contact us at 1-[redacted]. Sincerely, Customer Protection Department

Protect America, Inc. has received the complaint filed by Ms. [redacted] and found that our cancellation team has come to an amicable resolution with her. Our records show that we received the equipment returned by [redacted] in a reasonable amount of time and has allowed her to cancel her account....

Additionally, we are refunding her the upfront charge. Ms. [redacted] account cancelled on 7/31/2015.