PADEN'S LAWN SERVICE

We have received the complaint filed by Mrs. [redacted] and our record show that she contacted us on August 29, 2017 for information about our product and services. During the conversation Mrs. [redacted] asked what if we don’t like it; the representative explained that she could return the equipment...

within a couple of days and no additional charges would apply. Prior to Mrs. [redacted] signing the agreement, we read the terms and conditions to her and Mrs. [redacted] acknowledged she understood. During the call Mrs. [redacted] also read section one of the monitoring agreement and for clarification she asked, “so basically if I return everything within 3 days I get a full refund, but if I return within the 15 days it’s a refund for the equipment but the monthly charge still exist”. Our sales team stated, “Exactly”.   Mr. [redacted] called in on November 9, 2017 requesting to cancel service. We explained the 3 year agreement term and provided him with options to cancel service. Mr. [redacted] declined all offers. At this time we ask that Mrs. [redacted] contact our office at [redacted]-[redacted]-[redacted], for assistant with any additional questions or concerns.

Protect America has received the complaint submitted by Mr. [redacted]. Within our service model and agreement, it is the responsibility of the customer to call and notify us if there are any system issues. Protect America has a team of dedicated technicians here to assist with any issues or concerns...

that may arise. We ask that Mr. [redacted] allow our service team to assist him with correcting any system issues he may be experiencing. They can be reached at [redacted] option 4. We ask that Mr. [redacted] allow Protect America to assist with any further concerns.

Protect America has received the complaint submitted by the Revdex.com on behalf of [redacted]; we have a commitment to our customers to resolve their concerns as they arise. In reviewing his account we have found that he signed the agreement on 11/3/2015 for 36 months. Per the terms...

and conditions on the agreement a 30 day written notice is required to cancel. No sooner than ninety (90) days prior to or later than thirty (30) days prior to the end of the initial term can a cancellation be submitted.  We will like to have the opportunity to assist you with any concerns you have with your security system.  At this time his request will not be granted. If he has any further questions or concerns please contact us at 1-[redacted]-[redacted]-[redacted]. Sincerely, Customer Protection Department

Protect America has received the complaint submitted by Mr. [redacted]. As per Protect America cancellation guidelines, we require a 30 day written notice. Upon review of the account, it was determined that we received his 30 day cancel request as of 07/21/2016 and processed cancellation of the...

account accordingly. We ask that he allows Protect America to assist with any further concerns.

Protect America has received the complaint submitted by [redacted]. As per Protect America's contract terms and conditions, the contract term is for 36 months and we require a 30 written notice to cancel the account. We reviewed the account and calls. We received her 30 day written cancellation...

notice accordingly and processed the cancellation of the account. A cancel confirmation email was sent to her on 01/20/2017. We ask that she allows Protect America to assist with further concerns.

Protect America, Inc. has received the feedback submitted by Mr. [redacted]. Upon review, Protect America will accept this Revdex.com feedback as the written cancel request. Mr. [redacted]'s account has been processed for cancellation. We've also had the opportunity to discuss the billing with Mrs. [redacted]. We...

ask that Mr. [redacted] allow protect America to assist with any further concerns.

Thank you for allowing us the opportunity to address Mr. [redacted] concerns. After reviewing the account, we found that during the call on 1/12/2018 we advised Mr. [redacted] to call back sometime in March to discontinue service and that his account would cancel at the end of that month. Mr. [redacted]...

called back 3/3/2018 to cancel and his account was scheduled to be discontinued on 4/30/2018, which allowed for another payment to be drafted. Generally, our agreement requires a thirty (30) day notice to cancel service. With this being said, we will provide a credit to Mr. [redacted] in the amount of $42.75 for the April 2018 payment. Mr. [redacted] account will cancel effective 4/30/2018 with no further monetary obligation. We ask that if Mr. [redacted] has any further questions to contact us at [redacted]-[redacted]-[redacted]   Sincerely,   Customer Protection

Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted]The dispute is not regarding the contract.  It is that this company makes it abosolutely frustrating and difficult to cancel account.  We spent over 30 -45 mins requesting our account to be cancelled.  They just try to sell other items that they can provide.  The process to cancel is very stressing.  The pushy sales rep make it very challenging to cancel the service. This is the reason I will not be recommending the company to anyone.As per the payment, we have made the last payment and requested no further communication from this company.

Complaint: [redacted]
I am rejecting this response because:The terms of the settlement are stated confusingly. I primarily disagree with the statement that the February balance will "still remain". It sounds like they will be calling me again in 2 days and trying to 'make an arrangement' to collect that amount, or possibly turn the account over to collections to fulfill the idea that they will not have any further business with me while still saying that they are not at fault.The Fax to cancel service was sent in August. The last month that should have been drafted was September. No amount should have been drafted on October 2 (Way la[redacted] than 30 days af[redacted] the 8/7 fax date).I agreed that the amount drafted in October could be applied to cover automatic draft for February that PA 'Forgot' to do.The amount drafted in November was way out of line. That amount should still be refunded. Thanks[redacted] 
Regards,
[redacted]

Protect America, Inc. has received the response filed by Ms. [redacted]. Our policy for returns is that a customer has 14 days upon signing the contract to return the equipment. the call was made to cancel service March 16, 2015. (All equipment was received 4/28/15) This is the reason for the...

month of April in the amount of $54.56 being charged, since the equipment was not received.  As mentioned there is a $75.00 restocking fee that she was informed of. This was applied to her account and that is the reason there is no refund due to the restocking fee being applied.

Protect America has received the complaint submitted by Ms. [redacted]. We appreciate the opportunity to resolve her concerns. We reviewed the account and all the recorded calls. We processed the cancellation of the account effective September 15, 2017 and sent the refund to her credit card on...

September 20, 2017. We ask that she allows Protect America to assist with any further concerns.

Complaint: [redacted]
I am rejecting this response because: Again Protect America has not added any proof of their claim and they are just copy and pasting statements from their system. Calling them will not bring any resolution since it didn't from the first time. I will pay the amount they are asking for just so it does not effect my excellent credit. I encourage whom ever sees this claim not to deal with this company and I will post my review on every possible venue to protect others from going through such agonizing process.
Regards,
[redacted]