PADEN'S LAWN SERVICE

Protect America has received the complaint submitted by the Revdex.com on behalf of *** ***; we have a commitment to our customers to resolve their concerns as they ariseIn reviewing his account we have found that we have not received a written request to end his agreementPer the
terms and conditions on the agreement a day written notice is required“End of Agreement Terms” was sent via email to himHe can submit the written request to Protect America *** *** *** *** *** *** *** *** ***.We ask that he contact us directly with additional questions or concerns at 1-***-***-***Sincerely, Customer Protection Department

Protect America has received the rejection submitted by Ms***Upon review, the account has a $balance and is already set for cancellationThere will be no more charges made on this account

Thank you for allowing us the opportunity to review and address Mr*** concernsOur records show that we received Mr*** letter of cancellation on 2/22/Our agreement with Mr*** requires a thirty (30) written notice to cancel servicesGenerally, once we receive the notice to
cancel, Protect America sends a cancellation link our customer via email that needs to be clicked on, acknowledged, and signed by the customerTo no avail, we attempted several times to email Mr*** this cancellation link but it was never signedThe account was disconnected effective 3/31/During the month of February and March 2018, Mr*** was still being monitored up until his cancellation date of 3/31/2018; therefore the account balance is valid We ask that Mr*** contact us directly at ***-***-*** with any additional questions or concerns Sincerely, Customer Protection

Protect America has received the complaint submitted by Mr***Upon review, customer has received a sufficient account credit and resolution for the item in questionWe ask that Mr*** continue to allow Protect America to assist with any future concerns

We are unable to amicably resolve Mrs. ***'s concernsPlease visit https://secure.protectamerica.com/sample/en to view our standard agreement where testing is discussed in sections 4, 10, 10.3, & Additionally, Mrs. *** is free to call & request a copy of her signed agreement at any point

Protect America, Inchas received the complaint submitted by Ms***Upon review, it does outline in the signed contract the Protect America requires a day written notice in order to cancel serviceSince the days since the notice was received runs into March, you do incur that charge as
wellThe account has been processed for cancellation

Complaint: ***
I am rejecting this response because:1.This company gave me a fake email addressThey instructed me in January to send an email to [email protected] This is a FAKE emailProtect America is still trying to withdraw money from my American Express on April 2017, This is after they assured me that they had credited my account Please stop trying to withdraw money from my American Express AccountThis is criminal and fraudulent.
I will accept a settlement from Protect America under the following conditions: (a) Apologize in writing for the mental anguish and psychological terror inflicted on us, and hours wasted on the telephone and writing emails(b) Refund all the money you stole from meYou charged me for nine months while I was not using your Security System Thank you ***

Protect America, Inchas received the complaint filed by Mr& Mrs***In reviewing their account we’ve found that PAI received an invoice stating canceled in JanuaryPer Protect America agreement, we require a day written notice prior to the contract end date to cancel serviceAt this
time we ask that Mr*** provide proof of the initial letter sent in January and this will allow us to re-review the current charges applied

Complaint: ***
I am rejecting this response because: I was mentally impaired and
did not understand the agreement I was entering into at the time of signing the agreement with Protect America. I was under duressI did not understand that the system was self installation until after I paid and signed the contract. Nor did I understand that I had the option to cancel without penalty. During many calls to protect America regarding the difficulty I was experiencing, no one ever mentioned the day cancellation period until after it expired. I attempted to honor the contract by having a friend fly from TN to FL to install the system. After it was installed and we left the home, the system was up and running except one censor. A couple of days later after I had returned to VA, I started receiving alarm failure messages everyday of which I ignored for approximately days because I did not have the mental capacity to address it. At some point after days, I called to inquire about what was going on. I was told that I would need to be at the home in order to trouble shoot the problem. I explained that I was not capable of dealing with the entire situation and I requested to terminate the contract. Protect America did nothing to try and accommodate me and my mental and health limitations. I suffer with PTSD and depression. I take medication and receive monthly treatment. I have not ashamed of my illness because it happened because I was serving this country. I have medical documentation to support my medical condition. I have asked protect America times to send me the mailing address to return their equipment but they refuse.
Regards,
*** ***

Protect America has received the complaint submitted by Mr*** *** We appreciate the opportunity to resolve his concernsWe reviewed the account and callsAs per Protect America's Agreement terms and conditions, the term is months long and this information was provided to him when
he initially set up the account in August 09, A digital copy of the Agreement was sent to the email address on file within days of the account set upRegarding his billing issues, based on our records, we did not double charge Mr*** accountWe only processed one payment per month as was agreed upon on his contractEnclosed is a copy of his payment history for his reviewMr*** payments are due on the first of every monthWe send the invoice request to the bank on the 1st of every monthProcessing the payment is dependent on when the bank chooses to apply the request and the availability of fundsHe would need to contact them regarding the processThis information was relayed to MrJohn *** when he contacted us regarding the issueMr*** was also advised to provide additional statements from the bank that show any contrary information to what was provided to himAt this time, we have not received the additional informationWe ask that he allows Protect America to assist with any further concerns

Complaint: ***
I am rejecting this response because:
Protect America chose to use today as an "educational' call that appeared to place blame one rather than their protocolBottom line, Protect America did not protecty home for a month unbeknownstI signed an agreement to pay them for this serviceReimbursing me for one month does not restore trustI don't have access to records to know when representatives will make such changesHad I known, Protect America wanted me to call them every month for "testing", I would not have signed a contract with themThe information provided on today's call should have been provided prior to me signing a contract not afterI am no longer confident in the company's ability to protect and monitor my homeAt this time, I feel they are asking me to do what they should be doing...ensuring information is accurate and equipment is functioningI should not have to pay them to do monitoring on their behalf
Regards,
*** ***

Protect America, Inchas received the feedback submitted by Mr*** ** ***Upon review, Mr***’s account is set to be officially cancelled on December 31,

Protect America has received the rejected offer submitted by Mr*** ***We have discussed and provided Mr*** a variety of options, of which he has declinedAt this time, we are unable to reach an amicable resolutionWe ask that he allows Protect America to assist with any further concerns

Complaint: ***
I am rejecting this response because:The company wants me to enter into a 3-year contract and not compensate me for the year of services that were paid for but not provided I need to be compensated for my loss prior to entertaining any future commitment with Protect AmericaThe attached document details my attempts to work with the company to resolve my problem with them, as well as their typical delay tactics.At this point, since they have not responded to my request for a refund and to part ways, I feel that an equitable solution would be for them to repair my system at no cost, maintain the month-to-month arrangement at the current price, and provide the next six months of service for free If the company can provide stable service and demonstrate performance, after the month time frame I would be willing to entertain upgrading the system and entering into a longer term agreement.I have a concern that the company plans to terminate my service as of September 30, 2016, without compensating me for the year that I paid for service that I did not receive I would not like to have to go down that road if it can be avoided The three-year contract is the sole option they have provided, and I am certain that their solution is not in my best interest
Regards,
*** ***

Protect America has received the complaint submitted by Ms*** ***Upon review of the account, it was determined that we received a copy of the death certificate effective 09/and we processed cancellation of the account accordinglyWe ask that she allows Protect America to assist
with any further concerns

Protect America has received the complaint submitted by Mr*** ***We appreciate the opportunity to address his concernsWe assigned his account to a manager who has reached out to him to assist him further in resolving his issuesWe ask that he allows Protect America to assist with any
further concerns

Protect America have received the complaint filed by Mr***In reviewing the cancel request Mr& Ms*** called to cancel on 6/17/Our records show that our cancellation team provided Mr& Ms*** with the proper procedure to cancel their accountIt was explained per Protect
America agreement we require a day written noticeWe received their written letter to cancel on 8/19/and the account cancelled on 9/30/Mr***’s account is now in collections for non-payment for the months of June, July, August and SeptemberWe ask that Mr*** contact Hillcrest Davidson & Associate to resolve this matter

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
This is to advise you that Revdex.com Complaint no *** has been settled to my Satisfaction as of this morning. Protect American said my fact situation was unusual and that the equipment was returned unused and that monitoring of the home would be discontinued and we did not owe anything further on the account.Thank you for your assistance and support
Regards,
*** ***

Complaint: ***
I am rejecting this response because: I was not made aware that I had to cancel days prior My contract was up July I canceled July 5th I made good on our year contract, never was late and I fulfilled my end I could not afford, nor did I want the service, and I did not owe protect American anything, so it was time to go Protect america came up with another way to get more money out of me before I was let go My account was debited August 1st for no reason at it I do not used the service, I told the company not to debit me, but they did They were paid for nothing
Regards,
*** ***

We at Protect America feel that we've done everything possible to assist Mrand Mrs*** with the terms of the agreementWe ask that Mrs*** contact our Cancellation team for further assistance in resolving this matter. Regards,Customer Protection