PADEN'S LAWN SERVICE

Complaint: [redacted]
I am rejecting this response because: service was cancelled on 10/31. The agent that I spoke to on that day did t say I needed to send a written request in addition to the verbal request. I NEVER signed a contract!! Where is my refund?
Regards,
[redacted]

Protect America has received the complaint submitted by the Revdex.com on behalf of [redacted]; we have a commitment to our customers to resolve their concerns as they arise. In reviewing his account we have found that the account was disconnected on December 31, 2017. We ask that he...

contact [redacted] [redacted] at 1-[redacted]-[redacted]-[redacted] if he has any questions or concerns.   Sincerely, Customer Protection Department

Protect America has received the complaint submitted by Mr. [redacted]. We have reached out to him and we are attempting to resolve his issues. We ask that he allows Protect America to assist with any further concerns.

Complaint: [redacted]
I am rejecting this response because: I feel as though I submitted my request for cancellation according to what I was told. Had I known that a 30 day written notice was needed prior to our contract being up on July 30th, I would sent in the written notice prior to the end of our contract. I feel as though they used our contract end date, which was on a Saturday to throw that in about a 30 day written notice, when in fact we were told that someone from the cancellation department would contact us within 2 business days, and they never did. My wife contacted them and I was told that they needed to speak with me in order for the cancellation to be valid. I do not feel we should have to pay for the month of September for services that we clearly asked to be terminated immediately and they still charged us for. I have attached a copy of the email that was sent to their cancellation department. 
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:Attached, you will find the contract which Protect America took the liberty of signing, which is why my name is misspelled. Additionally, you were not able to resolve any of my concerns that I brought to the table, including the most important; your system didn't work. It failed to signal an alarm when it was set off and it failed to contact the police during a state of emergency. Both services that were committed to me. In addition to the most important concern(system didn't work) these were the additional concerns that I brought to the table that were unresolved.-Sensors fall off wall-offered to send me more tape? -Glass break sensors don't work-didn't offer to send new ones-Alarm doesn't siren-no resolution-Delay in hearing from protect America when alarm was set off-No response. Took 5 minutes, unresolved.-Failure to use emergency passcode to send help-failed to resolve.The fact of the matter is that Protect America failed to resolve any of the concerns that I brought to the table early on in the relationship. Then, once my wife and I realized that we were not safe in our home with their service, they attempted to bully us with a fraudulent contract, which is attached.
Regards,
[redacted]

We have received Mr. [redacted] rejected response and after further review of his account, our records show that Mr. [redacted] called on 1/22/2016 that prompted the renewal of service with Protect America. During the call placed on 1/22/2016 the specialist advised that the new contract was for a new term of 3 years which would include the panic pendent, one 2 button panic, and 2 smoke detectors with no price increase. Mr. [redacted] was amazed with the amount of free equipment he was receiving. Our specialist confirmed Mr. [redacted] email address and asked Mr. [redacted] to check his email for the renewal agreement. Our specialist walked Mr. [redacted] through signing his Protect America renewal agreement while he was on the phone. We have included a copy of his agreement for his records. We ask that if Mr. [redacted] has any further questions to contact [redacted].   Sincerely, Customer Protection

Protect America has received the complaint submitted by [redacted]  We have reviewed the account and find that the account was cancelled within the 14 day trail period.  [redacted] account was refunded the full amount minus the $79.00 restock fee listed in the terms and...

conditions of the agreement with Protect America.  The pre-paid shipping label requested by the [redacted] was delivered to the email address provided by her on December 9, 2016, at this time we ask that she allows Protect America to assist with any further concerns.

Complaint: [redacted]
I am rejecting this response because: The reason why I initiated a complaint is because of the agreement that I was given on the 24th which I'm not pleased with. Also the company has not contacted me to resolve my issues.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:  I was advised that I could add onto service at any time.  that does not seem to be "locked in".  How is it the lock opens only one way to add service, but if you need to downgrade for any reason they pump the breaks.  I don't agree.  This is all important information that should be disclosed to the client prior to any "contract".  They tell you what you want to hear and once you sign, they own you for the term agreement.  I"ve tried working with them since April, and have been paying even without the service.  i've acknowledged any misunderstandings on my part, but i'm not getting anywhere with this company.  I value my name, but they obviously don't.  
Regards,
[redacted] ([redacted])

Complaint: [redacted]
I am rejecting this response because:  I was under duress when I signed the contract agreement with protect America and remain under duress to date.  Feeling safe and secure at all times as much as humanly possible, is the most important objective for me considering my mental disorder.There is nothing protect America can do to assist me other than terminate the contract without taking me to collections.  I was treated like the sm of the earth by these people.  Disrespected on all levels and they think I would trust them to monitor the security of my home.  It makes me nauseous continuing to think about or write about this experience.  I view this Corporation's business practices as greed and blood sucking.  I would not allow protect America to protect my home if it was free.            
Regards,
[redacted]

Protect America has received the complaint submitted by Ms. [redacted]. We appreciate the opportunity to address her concerns. We have reviewed the account and calls. As per Protect America’s Monitoring Agreement terms and conditions, the term is for 36 months and we require a thirty day written...

cancel notice in order to process cancellation of the account at the end of the term. This information was provided to her when she initially set up the account on June 18, 2013 to which she provided her verbal and written consent. Enclosed is a copy of the Monitoring Agreement for her review. The balance accrued on the account is valid. Ms. Shelton would need to contact Customer Service at: 1([redacted]-[redacted] to receive assistance in cancelling her account. We ask that she allows Protect America to assist with any further concerns.

Complaint: [redacted]
I am rejecting this response because:This is the first that I've heard that the transfer to the new property owner was unsuccessful. I sold the property on July 1st, 2016.  I have no way of contacting the new owner in regards to this.  I've been forced to close that checking account to get you people to stop billing me. I will be contacting the City Court House next week and filing a lawsuit against you to recover the payments you stole from me for the months of July, 2016 thru January 2017.Your company represents the worst kind of theft in this country. I will do everything on my part to tell everyone I meet what I think of your deceptive business practices!
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Protect America has received the complaint submitted by Ms. [redacted]. We appreciate the opportunity to address her grievances and provide the best possible solution.  We reviewed the account and calls. We are in the process of reaching out to her to assist her further with her concerns....

We ask that she allows Protect America to assist with any further questions.

Protect America has received the complaint submitted by Mr. [redacted]. We are also reviewing his complaint from the  Department of Consumer Protection and we are going to handle this matter through the state department process.

Protect America, Inc. has received the rejection submitted by Mr. [redacted]. Due to its nature, an investigation will be done to determine if any further accommodations can be made.

Protect America has received the complaint submitted by [redacted] We were able to reach out to her and resolve her concerns. [redacted] was provided information on transferring existing account to new home owners and new equipment for her new home.

Protect America, Inc. has received the feedback
submitted Mrs. [redacted]. It is outlined in the signed agreement that the customer
may cancel the agreement by returning the equipment within 14 days of the
original shipping date. Since it is outside of that time frame, the agreement
cannot be...

cancelled. There are other means of resolution that can be accommodated;
such as changing the form of monitoring, or transferring the system over to
someone else. Attached is a copy of the agreement.

Protect America has received the complaint submitted by Ms. [redacted]. We appreciate the opportunity to address her concerns. We have reviewed the account and all the recorded calls. Ms .[redacted] set up the account initially on August 02, 2017. Enclosed is a copy of the Monitoring Agreement for...

her review. As per the Monitoring Agreement's terms and conditions, Customer may cancel this Agreement by returning all of the Equipment outlined in the Agreement within thirty (30) days of the initial shipment date from PAI to Customer. In August 10, 2017, the representative contacted Ms. [redacted] to initiate the installation process. Ms. [redacted] advised the representative that her son was to assist her in installing the equipment. During the process, Ms. [redacted] stated that she was unable to continue the installation due to some maintenance being carried at her home and would call back later. We reached out to Ms. [redacted] several times regarding the completion of the installation process to no avail.  On September 01, 2017, the representative contacted Ms. [redacted] and left a voicemail reminding her of the thirty day cancel policy. On September 30, 2017, the representative contacted Ms. [redacted] and she stated that she wanted to cancel the account. She was advised of the thirty day policy. She provided the options available to her to terminate the agreement to which she declined. We ask that she allows Protect America to assist with any further concerns.

We have received the complaint filed by Mr. [redacted] and found that on 3/13/17, one of our managers contacted him and apologized for his experience and explained our intent was to explain the difference in service he is getting and educate him on how the system works. Our billing representative spoke...

with Mr. [redacted] on 6/14/17 and explained that he would have to speak with our cancellation team to cancel his service. We attempted to contact him to complete his request but was unsuccessful in reaching him. We spoke with Mr. [redacted] on 11/9/17 and explained the 30-day cancellation policy. At that time he had an outstanding balance that did not include the final months' payment, therefore, the final payment of $44.99 is valid. We ask that Mr. [redacted] contact our office at [redacted] to allow us the opportunity to process the final payment. Best Regards, Customer Protection