PADEN'S LAWN SERVICE

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is acceptable, considering the wording of the contract
Regards,
*** ***

Complaint: ***
I am rejecting this response because: I appreciate Protect offer to contact their office to reach a resolution, however, I rather bring closure to this with Revdex.com involvementPlease tell me what I need to do to resolve this situation now and we get on with our livesI just need to knowThank you
Regards,
*** ***

Protect America has received the complaint submitted by Mr***Upon review, a supervisor has had the opportunity to speak with Mr*** and not only resolve, but explain our 30-day cancellation policy and protocolHis account is set to cancel May 31,

Protect America has received the complaint submitted by Mr*** ***We reviewed the account and calls. Mr*** informed us that a certain part of his alarm system was not functioningWe sent him the replacement partMr*** did not contact us regarding installation of
the equipmentHe called regarding dissolution of the accountWe provided available options to him including replacing his alarm system to which he declinedMr*** has been a valued customerWe ask that he continue to allow us the opportunity to resolve any concerns

Protect America has received the rejected response submitted by Ms*** ***We appreciate the opportunity to resolve her concernsWe reviewed the recorded call dated July 06, We advised Ms*** that we require a thirty day cancel noticeWe submitted the information required to terminate the account to her email address on file to which she provided her written consent stating that she acknowledged that the services will be terminated effective August 31, and will be responsible for any remaining balance due on the accountWe ask that she allows Protect America to assist with any further concerns

Complaint: ***
I am rejecting this response because:Why would I contact them in for a new contract? We ALREADY had a contract from original purchase in 2009, which stated after years we would be placed on a yearly contract basis. We contacted them periodically only to see if their equipment had improved enough for the added security that we needed. We gave them years to achieve this goal. They are not understanding the situation and why we had no choice, but to cancel. We have been more than fair, considering the last few months the equipment was not even performing correctly and all you receive are "programmed responses", no better than talking to a computer. We have forward all information regarding this problem to the Attorney General's office
Regards,
*** ***

Complaint: ***
I am rejecting this response because:
Regards,
*** *** protect America is a bunch of crooks and I will never ever recommend them to anyone and I will give me review on every web site I can

Protect America, Inchas received the feedback submitted by
Mrs***. Upon review, it is outlined
in the signed agreement that the initial term of the Terms and Conditions, and
the Monitoring Agreement and any related Service Addenda, collectively the "Agreement",
shall be years (
months), beginning on the date the Equipment or
supplemental products are shipped by PAI to CustomerThe agreement can only be
cancelled by written notice no later than thirty (30) days prior to the end of
the initial term or any renewal termThere are other options that can be accommodated,
such as transferring the service to someone elseAttached is a copy of the
signed agreement

Complaint: ***
I am rejecting this response because: I have spoken to a manager: *** Sanchez on Dec29th when I called protect AmericaWe discussed the fact that Protect America had agreed to terminate my contract as of Jan 31st This was good news to me, but I had spoken to another manager *** back in November and he had said that they would credit my account for the months of November and December which are now outstandingThey had already credited the months of Sept and Oct because they had not fulfilled their end of a contract signed Aug 6th *** was going to speak with *** to clear up my balance and return a call to me on Dec 30th at 7:on my cell phoneHe did not call me back at the time discussedI would like to just clear up all that we discussed and will be happy with this resolutionI am looking forward to Protect America to contact me with this final resolutionI also fear that now that Jan 1st has passed there will be yet another month billed to me, so I want this to stop
Regards,
*** ***

Complaint: ***
I am rejecting this response because: You have made calls during the day when I specified that I am only available after 5pmI have also contacted your customer service department multiple times (most recently 1/24/via the app for systems trouble AGAIN)I have also called your company and spoken with Jesse from the Resolutions Department 1/22/18, who again was unwilling to release me from this contract even after explaining all the signal strength problems; I was only offered ANOTHER panel to try (just installed Saturday)So again, I have to keep trying panels with possible signal monitoring issues.I don’t think this company understands the anxiety related to having intermittent signal coverage for HOME PROTECTIONI have been suffering for months now, unable to sleep at night when I am alone, because I don’t know if the coverage is in place.
Regards,
*** ***

Protect America has received the complaint submitted by the Revdex.com on behalf of *** ***; we have a commitment to our customers to resolve their concerns as they ariseIn reviewing her account we have found that the renewal agreement was signed on January 8, for months
February 1, will be the start of the renewal agreement with a rate of $for monthsOnce the first months are completed, her rate will be return to $per monthAt this time her request will not be grantedIf she has any further questions or concerns please contact us at 1-***-***-Sincerely, Customer Protection Department

Complaint: ***
I am rejecting this response because: I was never attempt to be contacted!
Regards,
*** ***

Complaint: ***
I am rejecting this response because:The contract clearly states "for monitoring and other services, payable at the rate of $monthly". I have not utilized any monitoring or "other services" from Protect America. Nothing was ever turned on, used or serviced. I made it clear I would be on vacation, and the system and day period started anyway. At day 17, I made it clear that I did not want the service or equipment and returned it. Protect America ACCEPTED the returned equipment. With that, Protect America cannot expect a monthly payment for absolutely no services performed or product. Had something bee hooked up or the product not accepted upon return, I can see where a contract may be considered executed. In this case, that did not happen. I paid the restocking fee for the equipment. I also made it clear that I understood that because I was days beyond the day window, (although I absolutely disagree that I did not make it clear I was on vacation and the equipment should not be shipped - I have asked for a transcript of that call and not received it) and the rep was giving me no other viable options, that I would pay a cancellation fee if necessary to account for time spend by Protect America. I asked about a lower monthly cost, being that I had zero services and zero equipment, again that was denied. While Protect America seems to have a contract that puts the consumer at a significant disadvantage, in this case, I have never been provided any service and possess no equipment from this company. The invoice received and dated 8/4/has no detail of what the charges are for. Detailed invoices of what services or products are a necessary piece of billing and fair business practices. Protect America is not following that in this instance.This is not resolved. No service or equipment was ever utilized from this company with regard to my account. I would like my account closed immediately and the restocking fee to be considered payment in full.
Regards,
*** ***

Protect America has received the rejected response submitted by Ms*** ***We appreciate the opportunity to address her concernsIn April 30, 2017, Ms*** contacted Protect America and advised the sales representative that she was moving into a new home and was shopping around for the best price regarding home securityShe provided information on her new home and the sales representative was able to assess her needs and recommend a package that would best safeguard her home The sales representative explained in detail the Monitoring Agreement terms and conditions to which Ms*** provided her verbal and written consentDuring the installation process, Ms*** had a sensor that was not functioning and we were able to ship a replacement sensor to her address on fileWe offered to have a technician sent to her house to assist in resolving her sensor issues and offered to apply an additional two months credit on the account as a courtesy to herShe declined the offers and requested cancellation of the accountWe provided in detail the options available to her to terminate the accountWe ask that she allows Protect America to assist with any further concerns

Thank you for allowing us the opportunity to review and address Mr*** concernsOur records show that we received Mr*** letter of cancellation on 2/22/Our agreement with Mr*** requires a thirty (30) written notice to cancel servicesGenerally, once we receive the notice to
cancel, Protect America sends a cancellation link our customer via email that needs to be clicked on, acknowledged, and signed by the customerTo no avail, we attempted several times to email Mr*** this cancellation link but it was never signedThe account was disconnected effective 3/31/During the month of February and March 2018, Mr*** was still being monitored up until his cancellation date of 3/31/2018; therefore the account balance is valid We ask that Mr*** contact us directly at ***-***-*** with any additional questions or concerns Sincerely, Customer Protection

Thank you for allowing us the opportunity to address Ms*** concernsWe have reviewed the account and calls regarding her original cancellation request and found that there was no cancellation letter submitted at the time of the requestDue to Ms.*** being such a valued customer,
we are waiving the final month monitoring paymentPlease feel free to contact us at (***) ***-*** should you have any additional concerns. Sincerely,Customer Protection

Protect America, Incwould like to apologize for the inconvenience that this has cause Ms***After reviewing the account we where able to determine that we did receive a cancellation request that was dated June 15, Our cancellation policy is to have a days notice to cancel an
accountThis will ensure that we are able to properly disconnect the service not only internally with Protect America, Incbut, also with the monitoring station as well. This is the reason for the request to pay the month of July as mentioned

Protect America has received the complaint submitted by the Revdex.com on behalf of *** ***; we have a commitment to our customers to resolve their concerns as they ariseIn reviewing his account we have found that we have not received a written request to end his agreementPer the
terms and conditions on the agreement a day written notice is required“End of Agreement Terms” was sent via email to himHe can submit the written request to Protect America *** *** *** *** *** *** *** *** ***.We ask that he contact us directly with additional questions or concerns at 1-***-***-***Sincerely, Customer Protection Department

We are unable to amicably resolve Mrs. ***'s concernsPlease visit https://secure.protectamerica.com/sample/en to view our standard agreement where testing is discussed in sections 4, 10, 10.3, & Additionally, Mrs. *** is free to call & request a copy of her signed agreement at any point

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***