PADEN'S LAWN SERVICE

Complaint: ***
I am rejecting this response because: I was never attempt to be contacted!
Regards,
*** ***

Protect America has received the response submitted by Ms*** ***Again, Ms*** *** has multiple options for resolution, should she choose to implement themThese resolutions are within the guidelines of customer and contractual expectation, and Protect America is unable to make an exception at this timeWe again ask that Ms*** *** allow us to assist her with any future concerns

Protect America, Inchas received the feedback submitted by
Mrs***. Upon review, it is outlined
in the signed agreement that the initial term of the Terms and Conditions, and
the Monitoring Agreement and any related Service Addenda, collectively the "Agreement",
shall be years (
months), beginning on the date the Equipment or
supplemental products are shipped by PAI to CustomerThe agreement can only be
cancelled by written notice no later than thirty (30) days prior to the end of
the initial term or any renewal termThere are other options that can be accommodated,
such as transferring the service to someone elseAttached is a copy of the
signed agreement

Complaint: ***
I am rejecting this response because: You have made calls during the day when I specified that I am only available after 5pmI have also contacted your customer service department multiple times (most recently 1/24/via the app for systems trouble AGAIN)I have also called your company and spoken with Jesse from the Resolutions Department 1/22/18, who again was unwilling to release me from this contract even after explaining all the signal strength problems; I was only offered ANOTHER panel to try (just installed Saturday)So again, I have to keep trying panels with possible signal monitoring issues.I don’t think this company understands the anxiety related to having intermittent signal coverage for HOME PROTECTIONI have been suffering for months now, unable to sleep at night when I am alone, because I don’t know if the coverage is in place.
Regards,
*** ***

Protect America has received the complaint submitted by Mr***Upon review, a supervisor has had the opportunity to speak with Mr*** and not only resolve, but explain our 30-day cancellation policy and protocolHis account is set to cancel May 31,

Complaint: ***
I am rejecting this response because they are refusing to
provide us documents that we requested. They are stating we signed a contract but gave us fraudulent documents that we did not sign. The refuse to send us proof of our signatures or voice recordings or any emails they stated they sent to us that we signed a contract for months. We stated we are not under contract and under month to month subscription. We have been customers of theirs since and have had the same equipment. They are stating we owe for the equipment which I have documentation that we own the equipment after our first month contract was up in 2004. We are trying to cancel our service with them b/c our house was flooded and there is no more equipment and walls. There is nothing in the house but brick and lumber to hold the house up. We are not under contract and paying a service fee for something we no longer need and want to cancel but they refuse. They stated we need to call them months before our contract is over which they said was in to cancel. They said if we pay over $we can cancel and get out of our contract but we do not have a contract with them and we were only month to month. The again refuse to provide any documentation that we have a contract just a fraudulent printed copy of our names on a contract that we did not authorize. There are also hundreds of other complaints all over the internet about this company doing the exact same thing they are doing to us and ruining their credit b/c they refuse to end the contract and will not provide proof of contract. They will no get us in touch with a supervisor, they only let us talk with customer service. All we want is to end our contract with them b/c we have no place to live and it will be that way for over months. We are living with different family members in two different states and we have no idea if or when we might be able to get into our home. We just want our service to terminate as of September 30, b/c we can't use it b/c of a National Disaster in Louisiana in August 2016. We just want to move on from this and have this end so we can move on to other things. Can you please help us b/c we cannot get any supervisors or owner of the companies on the phone. They are always busy and have to take our number to return our call
Kind Regards,
*** *** (***)

Complaint: ***
I am rejecting this response because: I do not wish to deal with such an inconsiderate compantYou never let me know I only had days I was told I could cancel at anytime and pay a restocking feeI will contact my attorney if I need to I will no longer be needing this service
Regards,
*** ***

Complaint: ***
I am rejecting this response because: I have spoken to a manager: *** Sanchez on Dec29th when I called protect AmericaWe discussed the fact that Protect America had agreed to terminate my contract as of Jan 31st This was good news to me, but I had spoken to another manager *** back in November and he had said that they would credit my account for the months of November and December which are now outstandingThey had already credited the months of Sept and Oct because they had not fulfilled their end of a contract signed Aug 6th *** was going to speak with *** to clear up my balance and return a call to me on Dec 30th at 7:on my cell phoneHe did not call me back at the time discussedI would like to just clear up all that we discussed and will be happy with this resolutionI am looking forward to Protect America to contact me with this final resolutionI also fear that now that Jan 1st has passed there will be yet another month billed to me, so I want this to stop
Regards,
*** ***

Complaint: ***
I am rejecting this response because:The contract clearly states "for monitoring and other services, payable at the rate of $monthly". I have not utilized any monitoring or "other services" from Protect America. Nothing was ever turned on, used or serviced. I made it clear I would be on vacation, and the system and day period started anyway. At day 17, I made it clear that I did not want the service or equipment and returned it. Protect America ACCEPTED the returned equipment. With that, Protect America cannot expect a monthly payment for absolutely no services performed or product. Had something bee hooked up or the product not accepted upon return, I can see where a contract may be considered executed. In this case, that did not happen. I paid the restocking fee for the equipment. I also made it clear that I understood that because I was days beyond the day window, (although I absolutely disagree that I did not make it clear I was on vacation and the equipment should not be shipped - I have asked for a transcript of that call and not received it) and the rep was giving me no other viable options, that I would pay a cancellation fee if necessary to account for time spend by Protect America. I asked about a lower monthly cost, being that I had zero services and zero equipment, again that was denied. While Protect America seems to have a contract that puts the consumer at a significant disadvantage, in this case, I have never been provided any service and possess no equipment from this company. The invoice received and dated 8/4/has no detail of what the charges are for. Detailed invoices of what services or products are a necessary piece of billing and fair business practices. Protect America is not following that in this instance.This is not resolved. No service or equipment was ever utilized from this company with regard to my account. I would like my account closed immediately and the restocking fee to be considered payment in full.
Regards,
*** ***

Complaint: ***
I am rejecting this response because:Why would I contact them in for a new contract? We ALREADY had a contract from original purchase in 2009, which stated after years we would be placed on a yearly contract basis. We contacted them periodically only to see if their equipment had improved enough for the added security that we needed. We gave them years to achieve this goal. They are not understanding the situation and why we had no choice, but to cancel. We have been more than fair, considering the last few months the equipment was not even performing correctly and all you receive are "programmed responses", no better than talking to a computer. We have forward all information regarding this problem to the Attorney General's office
Regards,
*** ***

Complaint: ***
I am rejecting this response because: I appreciate Protect offer to contact their office to reach a resolution, however, I rather bring closure to this with Revdex.com involvementPlease tell me what I need to do to resolve this situation now and we get on with our livesI just need to knowThank you
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is acceptable, considering the wording of the contract
Regards,
*** ***

Complaint: ***
I am rejecting this response because:
Regards,
*** *** protect America is a bunch of crooks and I will never ever recommend them to anyone and I will give me review on every web site I can

Thank you for allowing us the opportunity to address Ms*** concernsWe have reviewed the account and calls regarding her original cancellation request and found that there was no cancellation letter submitted at the time of the requestDue to Ms.*** being such a valued customer,
we are waiving the final month monitoring paymentPlease feel free to contact us at (***) ***-*** should you have any additional concerns. Sincerely,Customer Protection

Protect America, Incwould like to apologize for the inconvenience that this has cause Ms***After reviewing the account we where able to determine that we did receive a cancellation request that was dated June 15, Our cancellation policy is to have a days notice to cancel an
accountThis will ensure that we are able to properly disconnect the service not only internally with Protect America, Incbut, also with the monitoring station as well. This is the reason for the request to pay the month of July as mentioned

Protect America has received the rejected response submitted by Ms*** ***We appreciate the opportunity to address her concernsIn April 30, 2017, Ms*** contacted Protect America and advised the sales representative that she was moving into a new home and was shopping around for the best price regarding home securityShe provided information on her new home and the sales representative was able to assess her needs and recommend a package that would best safeguard her home The sales representative explained in detail the Monitoring Agreement terms and conditions to which Ms*** provided her verbal and written consentDuring the installation process, Ms*** had a sensor that was not functioning and we were able to ship a replacement sensor to her address on fileWe offered to have a technician sent to her house to assist in resolving her sensor issues and offered to apply an additional two months credit on the account as a courtesy to herShe declined the offers and requested cancellation of the accountWe provided in detail the options available to her to terminate the accountWe ask that she allows Protect America to assist with any further concerns

Complaint: ***
I am rejecting this response because:Protect America has sent me a bill for for the months that has been proven my system was not working My credit card company, Bank of America, has denied their payments for the last three months in dispute and has reimbursed me, thus them sending me the billTo fight with a corporate company over what is right and wrong is exhausting I was never told that I had to call in monthly to test my system, as I would of never enlisted their services I enlisted their services after my house was broken into and this was the initiating factor in my relationship with Protect America I am a year old woman who owns her home by herself, and it is basically in the woods Clearly to them, as a corporate nationwide alarm company, it does not actually matter if they are providing the service they should of been Clearly it does not matter that their service records pointed out that my system was not working, and I should of been notified They are the big corporate and I am not Once again, a big corporation will 'bully' a small nobody consumer to pay them monies they do not deserve for services they did not provide I do not even remember signing a contract with them, as they shipped me the alarm system and my son installed it back in Whether on contract or on morals, I was hoping that Protect America would just reimburse me or credit me the months (June to August) where it was proven that my system was not working I have requested their reports of the results from my system for the years that I was their customerIt was a resounding no. So once again, I must say this is exhausting and very disheartening that a big corporation needs the $more than me, even if they did not provide the services. All is well, I will pay the bill and be done with them Thank you for all your help as I am truly grateful, even if a positive resolution in my favor was not reached.I am just hoping that other consumers do not get caught in my situation with Protect America.....
Regards,
*** ***

Protect America has received the complaint submitted by Ms*** *** We are currently reviewing the account and we will be in contact with her to assist in resolving her concernsWe ask that she allows Protect America to assist with any further concerns

Complaint: ***
I am rejecting this response because:They claim I did not send the letter until 12/28/I only sent the letter because they stated to me after many correspondences that they would need a letter to confirm the service endingI originally cancelled the service in August I was never informed at that time or any other time until the end of December that they would need it in writingThey are just trying to extort additional money from me that they know is not due them. All equipment was disconnected and taken down in August They keep sending threatening emails stating they will turn me over to collections, then send me really nice ones enticing me to stay with their companyAre you kidding me? I have kept all of the emails they have been sending me and it's quite a few each and every dayThis is harassment at it's worstI refuse to pay for service I did not receive or use
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***