PADEN'S LAWN SERVICE

Complaint: [redacted]
I am rejecting this response because: I am rejecting this response because: all equipment was rejected and Protect America has that equipment. There is zero value or service with me or for me. I have made calls to confirm cancellation of the contract and been given messages that a person will call me back.  There is nothing in my possession of Protect America's.  This needs to be cancelled and resolved now as I have done my part and Protect America accepted all equipment back and has likely redeployed it. If they accepted the equipment back, they accepted my cancellation. Please confirm. 
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:  Protect America did not refund me the entire amount.  They still took out a restocking fee of $79 for faulty equipment that does not work.  I even had pay to ship the equipment back to them via fedex.  I am requesting the refund on the remaining $79.
[redacted]

Complaint: [redacted]
I am rejecting this response because: Per my original complaint, contractual obligation has been fulfilled and serviced was cancelled.  Letter from January 2015 is attached. 
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted]

Protect America has received the rejected offer submitted by Mr. [redacted]. Mr. [redacted] did not have a camera as part of the initial equipment and thus, not being charged for any camera or any camera services. We sent a courtesy camera out to him recently which means that we are not charging him for it. He acknowledged that he received it. We are unable to make any adjustments to the bill because he was never charged for any camera or camera services. We are encouraging him to contact us at [redacted] to assist with the installation process or any further concerns.

Protect America has received the rejected response submitted by Ms. [redacted]. We will waive the payment due for the month of August as a courtesy to her. We ask that she allows Protect America to assist with any further concerns.

Protect America, Inc. has received the feedback submitted by Mr. [redacted]. After review, your account does qualify to be cancelled. It is outlined in the signed contract that we do require a written 30 day notice to cancel service. The cancellation department has to process your request. You may speak...

with them by calling ###-###-####. Attached is a copy of the agreement.

Complaint: [redacted]
I am rejecting this response because: the two provided options are not viable solutions for me. Additional research needs to be conducted in their end to determine why I was told something completely different when I signed up. 
Regards,
[redacted]

Protect America has received the complaint submitted by Mr. [redacted]. We reviewed the account and calls. Our policy changed to where by, we no longer take over existing hardwire systems. We offered Mr. [redacted] an option of providing new alarm system equipment with a one year extension on his...

Agreement. He accepted the offer. He called back stating that he was not happy with the aesthetics of the equipment and requested to have the account cancelled. Mr. [redacted] paid the remainder of the contract term and the account was cancelled accordingly.  We ask that he allows Protect America to assist with any further inquiries.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Protect America has a convoluted disconnect policy.  There is no sense to pursue this further.  I am currently waiting to get the disconnect document for signature.  Thank you for your timely handling of this matter.  I will never do business with Protect America again. 
Regards,
[redacted]

Protect America has received the complaint **bmitted by Mr. **. Upon review, it is outlined in the agreement that Protect America requires a written notice of cancellation 30 days prior to the end of any term. If Mr. ** has not already done so, we ask that he email his cancellation request to the...

email address provided by our cancellation team as we cannot process the cancellation until that notice is received. A confirmation email will be sent back once the cancellation has been processed. We ask that Mr. ** contact Protect America to address any further concerns.

Tell us why here...Protect America have received the rejected response filed by Mr. [redacted]. At this time we are unable to reach an amicable resolution with Mr. [redacted]. Protect America, Inc. no longer has ownership of his account and request that he speak with Hillcrest Davidson & Associates to resolve this matter.

Complaint: [redacted]
I am rejecting this response because: They have not offered any solutions, I have called in for months trying to resolve my issues.  I was forced to work with another company, ADT, as they were able to offer me the services I requested.  I spome on the phone with another lying individual earlier in the week from protect America.   The rep again stated that the services I requested are not available thru proect america.  Because of protect america' s failure to resolve my issues I had to sign up with a different company.  Protect America Claims They Are Helping Me, But All They Are doing Is trying To Get Me Too find someone else To take Over My contracts .   Protect America needs Too waive My cancellation Fees Now!  This Is Absolutely Absurd How Much Time And Money If Mine They Are wasting.  They AreNot  trying To Help Me one Bit!  They are only trying too keep making pay for services that they promised the company was capable of.  They ripped me off and are continuing to do so! 
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted] It is a error on they behalf and they know I am telling the truth I'm scare to deal with them because of the false alarm I have to keep paying for so I want to get out of the contract for good so can you ll help me please thank you

Complaint: [redacted]
I am rejecting this response because: I need to know what fees Protect America is charging me and I need this in writing. I need to know exactly what I'm being charged for. [redacted] stated in Revdex.com case # [redacted] that they do not charge fees. The last bill I received from your company was for $216.60 and that was in December of 2015.  [redacted] also stated in Consumer Financial Bureau case # [redacted] they don't charge fees. They said your company sent this to them saying that I owe $435. Look at these 2 cases that I already filed against [redacted] and they are saying this is the amount you told them I owe and if that's the case you should be able to show me how I owe this amount. I have already talked to them you need to tell me what you are charging me for because this is the amount you sent them saying I owe according to them.
Regards,
[redacted]

Protect America, Inc. has received the rejected response received by Mr. [redacted]. Mr. [redacted] has been a very valued customer with Protect America. With that, we have cleared the current balance and his account will cancel 9/30/2015.

We have received the rejected response from Mr. [redacted] and found that we have attempted to come to a resolution with him. Mr. [redacted] rejected all offers. At this time we are unable to reach an amicable resolution with him.

Protect America has received the complaint submitted by Mr. [redacted]. We appreciate the opportunity to resolve his concerns. We reviewed the account and calls. We have reached out to him and we are attempting to resolve his issues. We ask that he allows Protect America to assist with any further...

concerns.

Complaint: [redacted]I am rejecting this response because after contacting [redacted] and explaining that I do not owe these charges, they then spoke to [redacted] from Protect America who said they would not be letting this go. Protect America hired [redacted] to resolve the debt so ultimately Protect America has the ability to let this go if they so please. If Protect America truly has a commitment to resolve customer concerns, they will look into my file and see that my cancellation notice and equipment were promptly returned, and will cancel the agreement and dismiss all charges.Regards,[redacted]

Complaint: [redacted]
I am rejecting this response because:I called multiple times to cancel my account and was never given ingotmation about needing to send anything in writing until april. Even then they required me to pay to cancel. Ive submitted payment for 4 months of service I never even had.
Regards,
[redacted]