PADEN'S LAWN SERVICE

Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted]   I did send in a cancel letter onece before  
.So this isn't fair . when I go the bill I called right away and told them I sent a letter .

Protect America has received the complaint submitted by Ms. [redacted] on behalf of her mom. We have reviewed the account and calls. We will be in contact with her to assist in resolving her concerns. We ask that she allows Protect America to assist with any further concerns.

Protect America has received the complaint submitted by Mr. [redacted]. We have reviewed the account and calls. We have processed the cancellation of the account accordingly. At this time there is no balance owed on the account. We ask that he allows Protect America to assist with any...

further concerns.

Protect America has received the complaint submitted by Mr. [redacted]. As per Protect America contract terms and conditions, the contract is for 36 months and we require a 30 day written notice to process cancellation of the account. We reviewed the account and calls and we found that, Mr. [redacted]...

was advised of this process during the initial sales call on 10/03/2011 and he signed the contract that states the terms and conditions of cancelling out the account.  He was provided the information again in October 2016. We received the 30 day written cancellation notice and processed the cancellation of the account accordingly. We ask that he allows Protect America to assist with any further concerns.

Protect America has received the complaint submitted by Ms. [redacted]. We appreciate the opportunity to resolve her concerns and provide the best possible solution. As per the Monitoring Agreement's terms and conditions, the term is for 36 months. Enclosed is a copy of the Monitoring Agreement...

for her further review. Based on our records,  in January 06, 2017, Ms. [redacted] advised us that she was having issues with the system. We sent her replacement equipment to which she did not install. She contacted us in November 07, 2017 and requested to cancel the account. We provided the available options to her to which she declined.  We ask that she allows Protect America to assist with any further concerns.

Protect America have received the complaint filed by Mr. [redacted] and found that on 10/01/2015, we were able to allow Mr. [redacted] to review the initial sales call with us. At that time Mr. [redacted] acknowledged that he agreed to the 3 year agreement term.  Mr. [redacted] account will be eligible for cancellation...

on 6/19/2016.

Complaint: [redacted]
I am rejecting this response because:My claim was never satisfied by Protect America. Comments regarding the Attorney General are false.
Regards,
[redacted]

Protect America has received the rejected offer submitted by Mr. [redacted]. As per Protect America cancellation guidelines, we require a 30 day written notice. This information was provided during the initial sales call. It is also indicated on the contract under the terms and conditions section and it was provided again when he called to cancel the account. The balance on the account stands as is. We ask that he allows Protect America to assist with any further concerns.

Protect America has received the complaint submitted by Mr. [redacted]. We appreciate the opportunity to address his concerns. Enclosed is a copy of the Monitoring Agreement for his review. As per Protect America's Monitoring Agreement terms and conditions, we require that the Customer agrees to...

maintain an automatic bank debit payment or credit card payment arrangement with PAI for the entire term of the Agreement, including renewals. Mr. [redacted] was advised of these terms and conditions when he initially set up the accounts on August 04, 2014 and April 01, 2015 respectively. We recently reached out to Mr. [redacted] regarding past due balances on the accounts. He was advised that he would need to have the accounts current and establish a consistent payment history in order to have his request for Direct bill considered. Mr. [redacted] has been a valued customer since 2013. We request that he contacts Customer Service at phone number: 1([redacted]) [redacted]-[redacted] to receive assistance in resolving his billing issues.

Complaint: [redacted]
I am rejecting this response because:They have no money due! They have no right to send this to collection, I...

dont owe them anything. This is exactly why the Revdex.com needs to know what sm tactics this company uses even when they are in the wrong. They are paid in full
Regards,
[redacted]

Protect America, Inc. has received the complaint submitted by Ms. [redacted]. Upon review, it is outlined in the signed contract that the customer has 14 days from the date the equipment is shipped out to cancel the agreement. The issues that Ms. [redacted] is experiencing can be remedied, we just ask that...

she give us the opportunity. Attached is a copy of the signed agreement.

Protect America has received the complaint submitted by Mr. [redacted] An account audit was conducted. Mr. [redacted] requested that the account be transferred over to a potential new owner. Unfortunately, the transfer of the account to the potential new owner was not successful.  We ask that Mr....

[redacted] to contact Customer Service at [redacted] to assist him further.

Complaint: [redacted]
I am rejecting this response because: Both my wife and I do not like this system at all. I will not spend any more money on trying to better it. I would like to get out of the contract at a reasonable rate. I know I signed the contract, but still believe that because everything is so very new and we are willing to send everything back, that Protect America should allow us out of the contract.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:I am rejecting this response because: I was contacted by a Mr. [redacted] from Protect America on 3/24/2016 who I'm assuming is the Customer Protection Representative the company is referring to. We spoke on the phone however, he only had one page of documentation or the Revdex.com complaint to work with. He was unaware that I had submitted a four page Protect America Complaint submitted to the Revdex.com as well as eighteen pages of documentation submitted to the Revdex.com. I emailed him both on 3/24/2016 at 11:03am. He said he would review my complaint and documentation and would get back to me as soon as possible. I am rejecting this response until I speak with Mr. [redacted] again about a resolution after he reads and sees all my points/facts. So the sooner he calls me back, I'm hoping we will be close to a resolution.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
I did not agree to this nor did I agree to electronically sign anything. Please send a box or shipping label to get your stuff and stop contacting me. You are a scam this has been confirmed by several others in my area that used your so called service. They had the exact same issues as me. The service sends false alarms which by the way the cops are used to the false alarms from you and they just call to make sure and cancel the response. The so called service messed up my internet which I had to pay $85.00 to fix also my internet provider confirmed also you were a scam. The equipment you sent to put on the doors did not work over half the time and so did the motion detector. The remote provided did not link with the monitor. I can go on and on. Either cancel the service, get your stuff, and stop contacting me and my daughter or we will have charges pressed against you. We have spoken with several lawyers and showed them all our proof you are a scam and they all have agreed that I can have charges filled and sue you. 
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:We live in a very rural area. The most we can receive in wifi service is 3 mbps. The router we have now causes a huge drag on the speed now. And a larger router will  not fix the problem. And again, you are asking me to pay for something else! Just let all this go already. You scammed me once already into buying in even though I specifically asked about the phone service before I bought in. Now you want ME to fix a problem that you have with your equipment. I'm trying to be nice here but you refuse to let all this go.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
Icall them many more times, each time promises they would do their best to fix it. I was continue to have problem seeing the video on my cellphone. Mean times they continue to charge my monthly fee to my charge card & got paid for about a year. During that whole time I got nothing out of it but anguished & wasting my time kept calling them. Finally about a year of paying subscription(got nothing out of it & but wasting my time kept calling them for help) I cancelled my payment of their monthly subscription. If they were able to fix it I would have continue my subscribing then.
Regards,
[redacted]

Protect America, Inc. has received the complaint filed by Ms. [redacted] and found that PAI received her letter of cancellation on 8/5/2015.  Per Ms. [redacted] agreement with Protect America, we require a 30 day written notice to cancel service. Ms. [redacted] draft date is set for 9/3/2015 and the...

account will cancel 9/30/2015 with service rendered until 9/30/2015

Thank you for allowing us the opportunity to address Mr[redacted] concerns. Our records show that each time Mr. [redacted] system alarmed, it was disarmed in the allotted time required. This means that if the system is disarmed in the allotted time required the customer will not receive a call from...

the monitoring station. We have attached the information recorded from the monitoring station. On 9/1/17 Mr. [redacted] contacted our office to ask about his camera functions. We explained the camera functions he was pleased. On 2/18/18 Mr. [redacted] contacted our office due to the past due balance on his account and we explained the reason was due to revoked payments. Mr. [redacted] stated the system hasn’t been working. At that time we offered to test the system with him but he declined all offers. After reviewing Mr[redacted] account and calls, our records show that he never called to report his system malfunctioning. Additionally, section 10.3 of his agreement with us recommends regular testing to ensure the system is functioning properly. If we were to find that a piece of equipment was faulty, we would replace it under warranty. Our records do not show he has called to test his alarm system. At this time we would like Mr. [redacted] to contact our office at ([redacted]-[redacted] in an effort to reach a resolution.Best Regards,Customer Protection

Complaint: 12846370
I am rejecting this response because:
Regards,
[redacted] calls for balance payoff are correct However a call ( late Jan) not mentioned by Protect America was also made to terminate contract & was told by representative that I had awhile left . I asked if I needed to call again & she said no they would contact me . I neverheard from them again & assumed it was taken care of . Never in this coversation nor any othet was I instructed anout cancellation policies. Credit card alerted me wheni attempted to call them I was on hold indefinitely, hung up on , rerouted. Having no satisfaction I contacted credit card & they perused the matter . Evidently the card began to bounce the payment . That is when  the harassment of emails began with a balance due according to u for not cancelling properly which I Was Not Made Aware Of