Panasonic Corporation of North America

Review: In June 2013 I send in my Panasonic camcorder (HDC-TM90) for repair as it would not power up. Repair number 30631363. They charged me for the repair as it was out of warranty and returned it in late August. It was not repaired. I returned it in mid-September to the same Panasonic Services warehouse in McAllen TX under the same repair number. I called today for the status and they could not give me any status. I asked for a supervisor and the response was "management is not taking calls." I was told a manager might (the word was might) call me back in 8 business days.Desired Settlement: I need my camcorder repaired or the funds I expended returned. I need this quickly as I am leaving for vacation in two weeks and wanted to take the camcorder with me.

Business

Response:

The camcorder has been repaired and is being shipped back to the customer via fed ex tracking number [redacted], and it shows to be delivered on Monday 10/21/13.

Consumer

Response:

Review: [redacted]

I am rejecting this response because the repair was not done. Unit continues to malfunction and I want my repair cost of $211.50 plus mailing costs of $10 reimbursed.

Regards,

Business

Response:

Mr. [redacted] was contacted and offered an expedited label to send the item back in. We will verify what the client is stating and move forward from there.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

Some person representing himself from Panasonic (no name, telephone number, email address) called and said he'd be sending a mailing label. He was quite clear that he had no idea what this issue was all about and that his boss told him just to call me and have it sent back again for repair. No claim number was provided or instructions on next steps. Last I heard from Panasonic. I am wasting too much time on this issue and have concluded that Panasonic (1) ripped me off on the repair and (2) when acknowleging there is a concern to be addressed, takes a "customer is not to be trusted attitude (as evidenced by their above response). Please inform Panasonic for me that they may close this issue as I am not going to waste anymore of my time on it.

Regards,

Business

Response:

Dear Mr. [redacted],

Please advise if you did not receive the shipping label. It is necessary for the unit to go back to the factory and evaluated before a decision can be made of any further assistance.

Please contact me if you have any further questions.

Sincerely,

Review: Brand New Panasonic 42" Class 1080p 600Hz Plasma Smart HDTV - TC-P42S60 not being authorized for a warranty repair. Internal crack on plasma screen

A Panasonic 42" Class 1080p 600Hz Plasma Smart HDTV - TC-P42S60 was purchased on June 16, 2013 from [redacted].com (Order Number [redacted])with my Discover Card. It was picked up in store and brought home and stored for three months (My wife's birthday on October 5th). It was transported according to the manufacturers instructions. There was no external damage of the box or tv. It was in perfect condition when I pulled it from the box in October. I then plugged it in, and it just made a static popping noise. Since I was beyond 30 days and it was a product they had no more inventory on, I would go through warranty. I called Panasonic, and they told me to bring it one of a few locations (Ticket Number [redacted]). I brought it to [redacted] Electronics in Madison Heights, MI, and they let me know that they found an internal crack in plasma screen. They also noted that there were no witness marks or sign of damage. After reviewing the pictures, Panasonic said they will not cover this repair. Panasonic's warranty states they cover material or craftsmanship defects. They explicitly omit shipping damage. I have been un[redacted]e to talk to anyone at Panasonic about the specific defect. I do not understand how a company can assume the customer caused the defect when this issue could happen within their own facility, warehouse, or anywhere, consisting there is no witness marks or damage that would show impact. I think their warranty is vague so that they say that these issues can only happen in shipping, when it cannot be determined where they happened. As is the case with mine, I did not handle it improperly or drop it. There were no opportunities to damage it.Desired Settlement: Since I have a brand new unit that is defective, I would like Panasonic Corporation to replace it with a brand new unit with compar[redacted]e features. Personally, I think this will actually cost less then repairing the plasma screen. Otherwise, I would like the unit repaired.

Business

Response:

Please send photos of the unit to my email address below so that we can be of further assistance to you.

Consumer

Response:

[redacted]

I am rejecting this response because: they need to review my pictures. I have also forwarded [redacted] the Panasonic case information. I reiterated to [redacted] that the crack is internal to the TV and shows no signs of droppage or witness marks (per [redacted] Electronics - the place Panasonic told me to go to). I just opened it this month. It still has all its stickers and energy tags on the tv. It has never been used. If I had dropped it or had an incident, I would have gone through DiscoverCard because they protect me for 90 days if I damage something I buy with their card. Again, I do not understand how Panasonic can say this incident did not occur while in Panasonic's possession. I know without a doubt I had no incident that could have caused this. It was never taken out of box and was transported according to the instructions.

Business

Response:

Regretfully, the photos received by the servicer indicate the crack is not a manufacturing defect and therefore cannot be covered under warranty.

However, in your claim you stated you purchased the television three months prior and did not open or test the unit. During this time, as a consumer, you are obligated to inspect your product upon purchase to ensure it works properly. If there are any issues, you are protected under the dealer’s return policy for refund or exchange for a limited time which you exceeded. The Panasonic warranty is for service only and does not cover impact, abuse, or cosmetic defects as stated on page 25 of your owner’s manual.

Review: I purchased a Panasonic Plasma TV on 04/21/12 from Best Buy, model number TC-P50U50, for $799.99+ tax. On Sunday August 11th, 2013 the TV stopped working and issued a 8 flash error code. I researched the error code and found it was a known issue with this Panasonic model TV. A connection of main board is faulty and causes the board to overheat. I contacted Panasonic on Monday August 12th and I let them know my displeasure with their product. The Customer Service Representative I spoke with, [redacted], stated that Panasonic stands behind their product and that I needed to contact their authorized repair vendor and have the product evaluated per company policy. The only authorized repair vendor, in my area was Overland TV. I contacted them and set up an appointment for Tuesday August 13th. Steven from Overland TV came and assessed my TV. He stated that the board was faulty and I was lucky it didn't start a fire or have smoke billowing from the top of the TV. He said he has seen this problem on numerous occasions. He showed me my charred board and informed me The cost was $89.95 for them to come out and evaluate the TV, $119.95 for the board,$90.00 for the labor and $10.20 in tax. In total $310.10. As I need the TV and was confident in Panasonic standing behind their product, I paid for the service. Per Panasonic, I emailed them the repair receipt and the original purchase receipt for the TV. I was told I would be contacted in 1 or 2 days. On August 19th I contacted Panasonic customer service, as I had not heard from them, and was told they would provide me with $104 in "assistance". I asked for a Supervisor. Allison, the supervisor" came on the line and was rude, combative, condescending. She stated that she would not do anything to resolve the issue, nor could I speak to anyone else as no one else was available. I could either accept their offer, or they would escalate the issue. On August 20th, [redacted] from Panasonic called me, once again being rude and gave me a "final offer" of $125. I declined.Desired Settlement: I believe Panasonic should be fined for knowing about this hazardous issue and not taking the necessary steps to correct it. They should be forced to do a recall on each and every hazardous and defective TV and correct the problem. My personal expectation is to be reimbursed the $310.10, the cost to fix the defective TV through their "authorized" vendor.

Business

Response:

[redacted] from our XCS group in Chesapeake, VA contacted Mr. [redacted] today 8/22, and offered to cover $220.15 of the repair (less the $89.95 evaluation fee) and that Mr. [redacted] must contact him within 5 business days to accept offer or it will be withdrawn.

Regretfully, we cannot cover the full repair as Mr. [redacted] warranty has expired and he chose not to protect his investment with an extended warranty as many of our customers do. It would not be ethical to assist him with 100% coverage he did not pay for. However, as a one-time accommodation, we did offer to cover $220 which is almost 75% of the total repair cost. This is our final offer.

Review: We bought a Panasonic microwave in October 2014 and in May 2015, part of the glass tray broke off during normal usage. I called Panasonic for replacement since we're still under warranty, but they claimed that they make quality products and the damaged was caused by us as users and refuse to honor the warranty. The microwave was used under normal conditions per their manual, and the breakage of the glass tray is indicative of a product defect. We're asking Revdex.com to help us resolve the situation as the Panasonic representative was very unhelful.Desired Settlement: We would like the glass tray replaced.

Business

Response:

As a gesture of goodwill a glass tray has been ordered and will ship shortly. Customer has been advised

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: I purchased a Panasonic Viera Plasma 3D TV (TC-P50GT30) on 1/8/12 at local store of nation wide retailer, and took delivery on 1/11/12. On 9/18/14 (981 days) the TV would not power on, and the power indicator flashed the "7 Blinks of Death". After some search of the internet I was surprised to see just how many others had experienced the same issue, and was able to conclude that more than likely I too had suffered failure of 1 of 3 circuit boards (SC, SD or SU). On 9/19/14 I contacted Panasonic Customer support an was told that my warranty had expired and that I would need to pay $9 to continue with over the phone troubleshooting support. I respectfully declined. I continued to research online over the next couple of days, and found information that indicated Panasonic has extended the warranty for the SC board failure. So I called Panasonic Customer support a 2nd time, asking if there was a warranty extension. I was told no, so I asked who could I speak with to "elevate" my situation. After being put on hold, I was advised that if I took my TV to a authorized service dealer for diagnosis, then submit repair estimate and prof of purchase that Panasonic would consider an "Accommodation" payment. On 10/6/2014, a 1st offer of $81 was made. Since the new SC board alone was $188 (which was out of stock @ Panasonic with no ETA on the back order status), I again respectfully declined (total repair costs = $364). On 10/16/14, Panasonic made a 2nd (& "Final") offer of $114. Again I declined. Panasonic's marketing claims up to 100,000 hours long panel life. If I have used for 8 hours/day (very aggressive) for the 981 days of ownership, I have used for approx 7,848 hrs (or 7.8%). This service life before failure is unacceptable. Seeing that Panasonic is no longer making Plasma TV's I believe they realized the defective product problem they created by trying to compete with cheap LED TV's.Desired Settlement: I feel that Panasonic understood the product defect (caused by trying to manufacture Plasma's to compete with the cheap LED TVs) well enough by 1/2012 that these products should have been pulled from the store shelves, and consumers should not have been able to purchase. Seeing the number of complaints at Revdex.com & Consumer Affairs alone, I have no confidence that the repair of the SC board will last loner than 2 years. Since I have $2300 invested in the Panasonic TV, Panasonic 3D Blu ray (#DMP-BDT210P) and 6 pairs of Panasonic 3D Glasses (compatible with only this TV since they are infrared type), I am requesting a full refund of the TV purchase price + current repair cost (& Panasonic can send truck to pick up TV). I will sell the Blu-ray and Glasses to recover other cost.

Business

Response:

The warranty on Plasma TV model TC-P50Gt30 is one year parts and labor from date of purchase. The unit is a 2012 model and out of warranty. The

customer has been offered $114 towards repair of the unit as a one-time gesture of consumer goodwill.

Consumer

Response:

I am rejecting this response because:

Panasonic is very aware of a major product defect related to this specific problem, and is ignoring their responsibility to the consumers. I will be contacting an attorney to review this situation and gain advise for getting the proper resolution to this issue.

Review: I attempted to purchase an order from Amazon UK and was informed that they do not ship electronic items to the United States, but I was informed that Panasonic matched prices and I phoned Panasonic and was told that they did. I sent in a money order for the sum of $31.60, which was for the purchase of four 8gb SDHC Memory Cards Item # [redacted] and was to be price matched from Amazon UK. The money order was returned to me, instead of the merchandise, without an explanation or apology for the misunderstanding.Desired Settlement: Either, I want the company to fulfill the order in which I requested or a letter apologizing for the misunderstanding and inconvenience.

Business

Response:

Regretfully, this SD card is discontinued and we have none in stock. We apologize for any inconvenience this may have caused you.

Consumer

Response:

rejection

Greetings! Revdex.com of New Jersey, I am typing you all this note, asking that you re-open my claim against Panasonic. I filed this complaint against them back in December, because I was told that they price matched their merchandise with internet offers, but apparently they didn't. However, they displayed nothing but unprofessionalism, by giving me nothing but the run-around. I even mailed them a money order and it was returned, because they claimed not to honor their merchandise price matching. When, Ifiled a claim with Revdex.com against them, someone from the company claimed that the item in question, was no longer available, which is false, because it is still offered on their website. Again, please re~open my case. I would like to take this opportunity to say "Thank You" in advance.

Business

Response:

SD card model [redacted] is not available for sale on our website. We offer "support" for the card as well as specifications. However, there is no opportunity to purchase it since it is discontinued.

Review: I purchased a Panasonic LED TV in January of 2013 from amazon.com, model number: TC-L42E50. The TV was working well at first. However, upon the arrival of fall of 2013 and the starting up again of my favorite sport, soccer, I began to realize various issues with the TV's screen. There became apparent on the screen long vertical bands, which gave the TV the effect of looking through a dirty window. The banding on the screen is extremely pronounced when watching things with a light background in which the camera pans, particularly soccer but also baseball. However, the banding can be seen now by me on any light image on the screen from any input device whether it OTA TV, HDMI, VGA, Cable box, whatever.

In late October of 2013, I called Panasonic's technical support. They forwarded me to a local repair shop, DealTV in Acworth, GA. I brought the set there, and they ordered and replaced the main board inside the TV. They told me to take the set home to see if I noticed any additional issues.

A week later, I called back DealTV to let them know the issues were still there. They recommended I call Panasonic again. I did this and got a case number ([redacted]). After numerous calls, e-mails, photographs, videos, etc. throughout November 2013, Panasonic advised me to bring the set into DealTV once again. I brought set back to Deal TV in December of 2013. We did a demonstration of the TV and both technicians at the shop noticed the problem. They said the issue was definitely an issue with the screen/panel. They informed me that the panel was not operating up to specifications and would need to be replaced. During this visit to DealTV, the technicians there called Panasonic, and after some difficulty, they were able to get a new panel on order for me set. I have been waiting for this panel ever since. However, I was informed yesterday that my order for the panel was cancelled. I called Panasonic, but I could not get a satisfactory answer why this has happened.Desired Settlement: I either want one of the following:

1) The order for the new panel for my TV to be honored and for the panel to be delivered and installed within the next 30 days.

2) To return my defective TV for a full refund of the purchase price

3) To return my defective TV for a replacement TV from Panasonic with comparable specifications (42'', 1080p, 120hz, etc.)

Business

Response:

Mr. [redacted] will be receiving a product refund. SCR

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Please advise as to my next steps. I may be hard to reach on the phone at the moment as my schedule is going to be crazy. If you can give me a number to call or send me a message via e-mail that would work best.

Regards,

Review: My one-month old Panasonic Lumix camera jammed September 20, and was sent in to the Panasonic's repair center in Mcallen Texas per Panasonic's instruction, with a stated 7-10 business day return. Mcallen received the camera September 26th, but did not diagnose the camera until 27 days later and after 7 calls from me requesting status. A part is now on order.

If this timeline pace continues and assuming a part is quickly shipped to Mcallen, I can expect to receive my camera back after another month of delay and 7 more calls.Desired Settlement: Expedite my camera repair including exchanging it with another camera if that will be faster.

Inform me when the camera is shipped with a tracking number.

Extend my camera warranty by the amount of time my camera has been in warranty repair.

Business

Response:

We show the item was repaired and shipped as of yesterday 10/28/13. Fedex tracking number is [redacted], to be delivered 11-04-2013

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted]. Thanks to this complaint filed with the Revdex.com, I believe my camera repair was finally expedited. However, Panasonic did not notify me of the camera being shipped and had the expected arrival date off by 3 days when I happened to call them.

They also did not acknowledge that my warranty would be extended for the 32 days that the camera was in their Mcallen repair facility. I believe this is reasonable due to the extended time, 25 days, that the camera was sitting on their shelf before even being looked at. I expect Panasonic to honor such warranty extension in the event that it is needed.

Regards,

Review: I purchased a Panasonic microwave 5/2010 on October4th 2013 it quit working. I contacted Panasonic customer service and spoke with [redacted] I told him o f the issue I was having and the error code the microwave displayed. he nformed me the magnatron had gone bad. I was informed it would be covered under the 5 year extended warranty. I SPECIFICALLY asked about the labor and was told it would be covered as well as the magnatron as long as I could provide proof of purchase within in the five year warranty period. I WAS told I must take the microwave to a certified tech 40 miles from my home. I as then requested a prepaid shipping label to send the microwave for service. ( I recorded the complete conversation with [redacted] including him telling me the labor was indeed covered if the magnatron must be replaced) I asked to speak with a supervisor concerning the request to drive 40 miles. I was transferred to [redacted]. ( I continued to record the conversation) I spoke to [redacted] who essentially told me the same thing as [redacted]. He was not pleasant about it and when I inquired about the labor he informed me it would definitely be covered. If I had proof of purchase and it was determined by the service tech to be the magnatron causing the issue. Again he was not polite and told me I had already been informed of all of this. I asked to speak to his supervisor and he told me he didn't have one that he was the supervising Panasonic tech and he would handle the call. After much back and forth I ended the call. I have to have a microwave so I went miles to the repair shop. They diagnosed the magnatron bad and told me it would be a $50 fee for the labor & a fee for the postage to ship the part. I told them the labor is covered they said to call Panasonic and have them fax a work order to cover the labor. I Again called Panasonic and was told the labor was not covered I asked to speak to a supervisor and again got [redacted]. I recorded the call. I will share with the world!!Desired Settlement: I want a new replacement microwave. I would have settled for the labor to replace the part covered by the warranty. That is until I was lied to,pushed aside and treated so unprofessionaly by a third party employees who misrepresented Panasonic and himself.

Business

Response:

Returned customer's call. Left her a voice mail message stating that the warranty on the microwave is one year for parts and labor. The magnetron is 5 years for the part and only 1 year for the labor. Her unit is completely Out of Warranty so she has to pay for the labor. Apologized if the Reps provided incorrect information but they were not trying to mislead her.

Case closed. SCR

Consumer

Response:

Review:

I am rejecting this response because:

Regards,

Review: On July 3, I purchased a TV from [redacted], for $899.99 ($962.99 w/ tax). Panasonic's website claimed that the TV features "120hz native refresh rate," "98% DCI color," "local dimming pro," and "black gradation drive" for improved blacks. I later discovered, by reading a non-Panasonic website, the TV possesses none of those advertised features. (Nearly all the bogus claims remain on the website.) When I discovered that the TV wasn't as advertised, on July 13, I contacted Panasonic by phone to tell them that I wished to cancel the order. I was given the phone number of [redacted] and told to contact them to cancel / refuse shipment. I was also told that I would not receive my refund until the TV was returned to Panasonic's warehouse, which I questioned given that I never received shipment of the TV and saw no reason why Panasonic should keep my $962.99 while I waited for them to get the TV back from their shipper, particularly since I cancelled the order due to false claims posted on their website. But I was told that it was company policy, and that the TV should be returned from the shipper in 5 workdays. I called [redacted] and was told, "We'll ship it back to Panasonic right away." Seven working days later I had not received my refund, so I contacted Panasonic to follow up. I was told that Panasonic took up to 7 days to "submit paperwork" to the shipping company to authorize it to return the TV, and then the shipping company had 5 days to return it. Since it was day 7, the TV would be back to Panasonic within 5 days and I'd get my refund. Twenty days later, on August 11 (29 days after canceling), I contacted Panasonic again and was told a supervisor would look into it and contact me by day's end; I wasn't contacted. I called again on Aug. 13, and was again told there was a delay and it would be another 5-8 days until I received my refund (at best, 40 days after canceling!). This is, quite simply, wrong, if not outrageous.Desired Settlement: My $962.99, wrongly held by Panasonic, should be refunded to my debit card / checking account immediately. For Panasonic to continue to hold my funds when I never received shipment of the item in question, and, further, I did not receive shipment of the item in question because it was fraudulently advertised, is in no way justified. I should not be made to be financially liable for Panasonic's false advertising and gross incompetence in shipping and tracking. I have been waiting for my promised refund for over 30 days, which has caused hardship for my family. The money should be refunded to me immediately.

Business

Response:

As per our [redacted], the customer was refunded $962.99 for the TV on 8/14/15.Thank you,[redacted]Consumer Affairs Dept.

Review: I bought a faulty wireless speaker from Panasonic. The model number is SC-NE3. I called the repair hotline in January and advised them of an ongoing issue with the unit not turning on. The unit ended up turning on during the call, and the advisor told me to monitor the device. I explained that this was an ongoing issue and I wasn't comfortable with the unit, and the warranty would be ending soon and I wanted it repaired. He assured me if I had the same problem I would be covered. I called in May to tell Panasonic I was having the same problem, and they refuse to cover it because the device isn't under warranty. I'm highly dissatisfied with Panasonic, and can't believe they would treat their consumers in this matter when they clearly sold me a faulty wireless speaker.

Business

Response:

If the customer can please send a copy of their receipt so we may be of better assistance.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Business

Response:

I have emailed the customer a pre-paid UPS shipping label along with an Authorization for Replacement form to include in the packaging. The customer can send the unit with the Authorization form to our factory service center and once it arrives there, they will send back to the customer an upgraded replacement model.

Review: I purchased a Panasonic Plasma TV on 3/10/14 and had the unit delivered to me on 3/18/14. On 3/13/15 there is a Black line that runs the length of the tv vertically on the screen. On 3/15/15, I called Panasonic customer support to report the issue, provided proof of purchase and was told I would receive a call back in approximately 48 hours about the issue. I called Panasonic back on 3/ 18/15 asking for an update, was told my case was being escalated (Case #[redacted]) and that I would receive a call within 24 hours. I then called again on 3/27/15 for an update and received a similar message with a statement that the TV would be covered under the extended 30 day grace period and the next call I would receive would be from a service agent to schedule the appointment. I called again on 4/16/15 and asked for an update and was told my case was now still being processed, I escalated the call to a supervisor who said the case still needed to be reviewed even after I was told it was approved in the previous conversation. The supervisor said I would definitely receive a call back to be updated. I then called again on 4/28/15 and was told my case was denied on 4/22/15 and that the reason for denial is the TV was salvaged. This was not disclosed to me at the time of purchase from [redacted] otherwise I would not have purchased the unit. When I spoke with the the agent on 4/28/15 he advised I should write to consumer affairs if call recordings were to be pulled in order to show that customer service agents had stated the repair would be covered under the extended warranty. Both proof of purchase and shipment date/tracking was provided to Panasonic for review.Desired Settlement: I'm asking that Panasonic honor the 1 year warranty that my TV should be covered under from when I take possession of the order and that was previously stated by the customer service department that had been approved for the extension (30 day grace period was how it was referred to me). I'm asking that the service be covered and therefore no charges would be incurred by me, as the consumer.

Business

Response:

The customer will be contacted today, so arrangements to pick up the unit in question can be made so a refund can be issued.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

Hello,

Review: Non delivery of TV.

I placed order for a TV on 1/4/2015. It was supposed to ship in 1-3 business days but now 2 weeks later I still have not received it.

Upon calling help desk, I was misguided by customer service representative initially saying the TV was not shipped later I was told it was shipped and to contact the delivery company [redacted]). Upon calling them I was told that they do not have information of fright being scanned. At this point neither panasonic or [redacted] can give me an answer on when I can expect delivery.

My payment using my credit card however has been processed prompty!Desired Settlement: I would like some compensation for the delay and immediate delivery of product.

Business

Response:

The customer sent an email inquiring about the status of his order on 1/14. The customer was replied to on 1/16 with the tracking number and telephone number to contact [redacted] Freight for further assistance. The customer emailed back that evening stating that he received an email from[redacted] indicating the TV was never shipped to the final station which would have been Raleigh, NC. Customer was advised on 1/19 that a Lost shipment claim will be filed, and to please allow 7-10 business days for disposition.

Review: Panasonic blu ray players will not play certain blu rays correctly such as the movie resident evil retribution.

I was watching the movie resident evil retribution in 3d after downloading the latest firmware for the panasonic DMP-BDT330 which was firmware version 1.73 and the movie froze up just over 59 minutes into the movie. I checked the disc and the disc was fine and tried to restart the movie and it did the same thing. The movie always played fine on the player before the firmware version 1.73 update. I called panasonic customer support about the issue with nothing done after several weeks. I used a store warranty for the player and ended up replacing it with the panasonic dmp-bdt 460 blu ray player model. Put the latest firmware on it which was firmware version 1.30 then tried to watch the movie on that player which it did the same thing froze up on the movie resident evil retribution in 3d at just over 59 minutes into the movie. I called again panasonic customer support letting them know there is a compatibility issue with this player as well with that movie and they need to come out with a firmware update to address this issue and it has been weeks with nothing done and there may also be playback issues with other blu ray titles as well in terms of blu ray player and blu ray title software issues that can and should be fixed with simple firmware updates.Desired Settlement: Would like for them to come out with a firmware to address this issue as I have called their customer support several times and nothing has been done as of yet.

Business

Response:

Our engineer spoke with Mr. [redacted] on Friday 10/10 and we are going to purchase the blu-ray movie title the customer is using and attempt to play in the same model recorders the customer was using. If it plays with no issue then the problem is with his disc, not our players.

Review: Panasonic TV failed after 1 1/2 years and the 3 yr extended warranty that was purchased at time of purchasing TV was not honored.

I am extremely disappointed in Panasonic. We purchased a 55" plasma, 3D TV for $1200 just over 2 yrs ago (2 yrs, 3 months) after only 1 1/2 yrs it just stopped working. We did something we never do & will never do again, we purchased the 3 yr extended warranty for $180 more. After the TV quit on us Panasonic customer service gave us the run around and wanted our credit card number so they could charge us to tell us what the problem was. After already paying for the extended warranty we felt we shouldn't be charged even more! We were asked to call the 3rd party whom of which gave us the run around and after 9 months of back and forth phone calls of being told "the part is on order", "the part is on backorder", to finally "the part is no longer being produced"! Imagine our shock and dismay! On top of that, to rub more salt in an open wound, we were offered $300 for compensation with the remark of "that is fair market value for a used 55" plasma 3D TV". EXCUSE ME??!! Our TV was never abused or misused in any way or fashion-it just stopped working. AND WE PAID $180 FOR THE EXTENDED WARRANTY! The TV should be replaced!! Shame on Panasonic!! I will NEVER purchase another Panasonic product and I'm determined to inform everyone possible about this horrible company. We've had a SONY for over 12 years and it is STILL FUNCTIONING PERFECTLY. Shame, shame, shame on Panasonic.Desired Settlement: We would like a full refund from Panasonic + the $180 for the purchasing of the 3 year extended warranty. Panasonic Customer Service was no help and felt no remorse or concern over our TV failing after a short period of time. We were told the extended warranty covered the part that failed and after 9 months of false promises the part is no longer in production. Why didn't they know this 9 months ago? We are a working class family who does not have money to just throw around. This was quite a lar

Business

Response:

We have tried to contact the customer via telephone and left a message to return our call. We have also sent an email asking them to contact us. Waiting for customer to response. SCR

Review: Good morning, Ordered in late June a battery for my Panasonic camera. Placed order on the phone with a rep. Given order # [redacted] for a total of $75.05 including shipping. As of July 22nd I've never received. Originally told backordered 2 to 3 weeks. Called first on 7/22/14 to follow up. Spoke with [redacted] who gave me only an email address to email Panasonic to ask where order is. I emailed them and email came back as undeliverable. Called again on 7/22/14. Spoke with [redacted] who offered to email Panasonic for me and they were to call me immediately after receipt of email. Never heard from them as of 7/23/14. Called again 7/23/14 and spoke with [redacted]. She offered to email Panasonic and copy me. This time I'm told they take 1 to 2 days to contact me. Well...she took down my email address, repeated it back to me and guess what? Never received the email copy. Let me also begin by stating I first asked to speak with a supervisor. Placed on hold at least 10 minutes and I was told no supervisors were available. I simply want my order but it is obvious I'm being given the major runaround and there is obviously an issue with Panasonic or whatever the new company name is that is doing business as Panasonic is a fraud. I'm registering this as an official complaint to have this company researched. After three calls I've gotten absolutely nowhere. My camera is no longer usable without the battery they make and not offered anywhere else which means I have to purchase a new camera which of course will not be a Panasonic. What happened to such a great company? Not sure how they can remain in business with how they are operating. I simply want the battery pack I ordered in June. How difficult is that?!Desired Settlement: Simply put I want what was ordered on my American Express card back in June. Not too much to ask. It was a battery pack Item CGA-S007-A for Digitial camera DMC-TZ3. Thank you.

Business

Response:

Our National Parts Center emailed Ms. [redacted] yesterday 7/28 stating:

Our sales department doesn't expect a shipment of battery CGA-S007A (substitute part number CGA-S007A/1B) within the next 3 months. I have found one of our authorized retailers, B&H Photo has it in stock. If you would like to place an order with B&H their telephone number is [redacted] or you may go on their website, [redacted]. Please use part number CGA-S007A/1B when searching for the battery.

I will keep your order open for now. If you are able to locate the battery elsewhere, please let me know so I may cancel your backorder. I apologize we couldn't get the battery in any sooner.

In addition, it was explained to Ms. [redacted] that when her order was originally placed, it was placed through our Jamaica call center, but as of 7/1, they have closed our call center. The same number that she called to reach the parts call center

is now routed to [redacted], one of our distributors. It was [redacted] who told her they could not locate her order, because the order was not placed through them, but they did forward an email to us to contact the customer.

Ms. [redacted] didn't mention anything about her card being charged, but her card has not been charged yet. She may have only saw an authorization hold, which is done to verify that the card is good. The authorization hold drops off after a few days if the order doesn't ship.

We hope this information is sufficient to close the claim. We apologize for any inconvenience caused to the customer.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. The Panasonic rep "[redacted] was kind enough to resolve this issue for me thru one of their distributors. Panasonic though should be ashamed that it took me 3 phone calls to the 800 number on the website to get a response at all. [redacted] needs to be better prepared to handle all the previous orders such as mine that still exist in the system that are backordered. Very unprofessional of the company as a whole in my opinion it took all those calls plus I never would have known if I had not followed up that the battery is backordered basically indefinately considering it was ordered in late June and not going to exist for at least another 3 months. The rep I worked with was extremely kind once I had actually gotten a hold of someone due to my resilience of not giving up until I was able to get thru to the company. Needless to also say the distributor was half the cost. Makes one question why? Same exact battery. In the end I am getting my battery which is what matters , but it should have not come to the point of me contacting the Revdex.com. I do appreciate that this has been handled professionally and quickly by [redacted] at Panasonic. Again...kudos to her for going the extra mile for me to find the battery somewhere else. Thank you!

Review: I have called this company six times now trying to get a replacement Blood Pressure Monitor that was under warranty. I shipped the item at my own cost to the Panasonic Service Center in McAllen, TX, expecting a replacement within 10 days, which is in their service contract. It has been two months now and I still have no replacement. It was apparently shipped out--finally--via FedEx, but was delivered to someone in Orange, CT. I live in Austin, TX. It was supposed to have been rerouted to me, but I just finished a chat session with FedEx and have learned that they were unable to retrieve the misdirected package from the lucky, if dishonest, recipient. I am now on hold with Panasonic once again to try to get them to ship me yet another replacement--which should have happened when they learned it was shipped to the wrong person!! I need my blood pressure monitor. I use it regularly. I've been without it for some time, as it only worked correctly for a bout a year of the two-year warranty period. I am now faced with replacing it at my own expense. This is one of the worst customer service experience I have ever had. I will never purchase another Panasonic product, and I hope his complaint is seen by a lot of people. I know this has happened to many other people--I found an astonishing number of complaints against this company online--just not at this website. I just wish I had seen them before I mailed my product.Desired Settlement: The item cost me $45.00, plus about $10.00 in Priority Mail return postage and insurance, for a total of $55.00. I have my receipt from Amazon for the original purchase, as well as the receipt for shipment.

Business

Response:

As per our database, our factory service center in McAllen, TX shipped a replacement blood pressure monitor to the customer and the FedEx tracking number is [redacted]. The unit is scheduled to arrive today, June 24, 2014, as per the FedEx tracking information.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

I received the replacement item today, Wednesday, June 25. It appears to be in good working order.

Review: I purchased a Panasonic plasma TV in December of 2012. With in the first week the was an issue with the TV where I was advised to contact Panasonic requesting a warranty repair. The repair was completed and within one month there was another issue with the TV. since then, Panasonic has sent a repair person 3 additional times to try and fix the TV. On the last attempt, I was informed by the servicer that the TV was being picked up so the a Panasonic engineer can evaluate the problem. It has be 6 weeks since the TV has been picked up and still have not yet received an answer of what is being done. It seems that neither the contracted repair people nor Panasonic have an answer. I have called several times in the past 6 weeks asking for any time frame or solution to the problem. Each time I call I am told that another department will be in contact with me which I never hear from. I'm submitting this complaint against Panasonic because they are ultimately the one who hold the warranty agreement with me. They have offered me no resolution to this problem and in doing so I am left with no other option other than reporting them to the Revdex.com. I have been with out my purchased TV for 6 weeks now with no end in site.Desired Settlement: I would like the TV to be replaced. The contracted repair company that has been responsible for the repairs has advised me that the parts required for the repair are no longer being manufactured and that a replacement is the only option. If replacement is not an option with Panasonic, I would like a full refund of the price of the TV.

Business

Response:

Mr. [redacted] will be refunded his purchase price of $999.00 since we do not have stock on a replacement. The refund check will be sent to Advisory TV who will deliver the refund and pick up the television within 2-3 weeks.

Review: My 50INCH Plasma television is in need of repair just after the 1 year warranty expired. After researching, many others have same issue.

I purchased a Panasonic Viera Plasma TV (50inch, TC-P50U50). The picture has gone out and 8 blinks of a red light appear at the power on indicator. I called the manufacturer and they told me it was beyond the 1 yr warranty. I have thus found out that the problem is somewhat common. I have done research and found many others have the same problem. I am awaiting to hear what the manufacturer will offer. I think that a recall may be necessary.Desired Settlement: A refund and or complete repair with no cost to the consumer.

Business

Response:

As a gesture of consumer goodwill Panasonic will cover the parts and the service call to repair the unit. The customer is responsible for the labor fees.

Review: Last December I purchased a Panasonic Model numberTC55LE54, SERIAL NUMBER mb[redacted] from Sam's Club in Niagara Falls New York. On September 12th of this year the television broke. It has a vertical line running down the center of the screen. I called Panasonic and they told me they warrenty their products for a year and would send a service tech out to look at the television. On Sept. 20th a service tech from LifeTime came out and told us one of our panals was broke and needed to be replaced, but he said ususally the sets cannot be repaired when they are expieriencing this problem and would most likely have to be replaced. He said he would submit the information to Life Time and get back to us, he said it would probably take 5-7 business days. Since then I have been calling Life Time and Panasonic constantly and I am being given the run around. Now Panasonic said the part would not be delivered to their Life Time Service Center until Nov. 20th. If what the service tech said is true and the new panal will not correct the problem then they will need to replace my set, but what I am afraid is going to happen is that Panasonic is going to delay the replacement until my warrerty expires on Dec. 8th. I feel I have been very reasonable thus far.Desired Settlement: I just want my television set to work. If it can be repaired then that is fine, but if it needs to be replaced then that is what I want to happen.

Business

Response:

According to our Database the customer is to receive a replacement TV.