Panasonic Corporation of North America

Review: My Panasonic Plasma TV model [redacted] failed and I sent it to be repaired in an Panasonic authorized shop.

The replacement part was in back order from Panasonic. for a very long time. Last week received a call from the shop informing that Panasonic shipped the part but the part is defective.

The TV is in the shop for 3 months already and Panasonic is not providing any estimate date when a good part will be available.

First of all, the TV is relatively new (@ 2 years) and should not died one day for no reason. Second of all, Panasonic is not providing the proper assistance.Desired Settlement: Panasonic should stand behind its product and remedy the sitaution properly by replacing my TV.

Business

Response:

The warranty for the [redacted] is for one year parts and labor. The customer bought the TV on 11/25/11 and therefore it is well out of warranty. However as a gesture of goodwill we offered to cover $187.98 towards the repair. The customer accepted our offer. The SC Board has been ordered and is on a back order from the factory and as soon as it arrives it will be sent to our servicer and the repair will be complete.Thank you,[redacted]Consumer Affairs Dept.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

First of all, Panasonic has offered to cover the cost of the replacement part because they know too well this SC board has issues. To confirm, simply Google the key words “7 blinking lights of death” and the numerous complaints from unsatisfied customers just like me will come up. I took Panasonic’s offer in good faith and in order to rapdly resolve the situation, under the belief that this would occur immediately upon giving the repair shop the authorization to proceed with the service order. However, it took seven weeks for the replacement part to arrive and, for my despair and disbelief, the replacement part was defective as well. The repair shop had to reorder the part and presently it has no ETA. Conclusion: I have no TV for over three (3) months now, the replacement part is in back order and the only response I could get from Panasonic for an ETA is that they will ship the part as soon as it becomes available.Honestly and truthfully, isn’t this enough of an ordeal?

Regards,

Business

Response:

We can offer as a gesture of goodwill a 25% refund of the purchase price of a new same size Panasonic TV. If the customer purchases a same size TV from our website and sends us the receipt we can send the customer a refund check for up to 25% of the cost.Thank you,[redacted]Consumer Affairs Dept.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

I decline this unfair proposal. Panasonic has caused my family and I too much inconvenience and trouble already. I'll only accept a replacement TV in an equivalent value that we paid for or a full refund of our money, We can no longer stand not having a TV in our family room. Therefore, we hope having this issue completely solved to our satisfaction by November 20, 2014.

Regards,

Business

Response:

Our position remains unchanged as the customer's unit is out of warranty and we already are assisting with repair. As an alternative we also offered a sale of a new unit at a discounted cost if the customer did not want to wait for the repair. No other offers will be made.Thank you,[redacted]Consumer Affairs Dept.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

Regards,

[redacted] Dear Revdex.com Representative I am writing in regards to the subject claim which was unilaterally closed by Revdex.com alleging lack of response from my part. I was traveling on business and just now had a chance to review the status of the case. I respectifully disagree with the disposition which will only benefit the large corporation that is Panasonic. And by acting this way, the Revdex.com is not helping on keeping them honest. After all, there is definitely a chronic problem with the TV model in question. To validate this, visit the numerous forums on the internet and consider the fact that when I went to pick-up my set from the repair shop, there were 8 other sets awaiting the same part I had to patiently await 3 months for Panasonic to react (which they only did after we filed a complaint with the Revdex.com). Conclusion: we remain disappointed and believe it would be only fair for Panasonic to accept full responsibility for the case as I ended up having to pay for the labor plus go through all the inconvenience this has caused me and my family. Regards[redacted]

Business

Response:

Our position still remains unchanged as we are already assisting with the repair and we also offered an accommodation of a 25% refund of the cost of the purchase price of a new same size Panasonic TV. No other offers will be made.Thank you,[redacted]Consumer Affairs Dept.

Consumer

Response:

Review: [redacted]

I am rejecting this response because: it is in essence the same as previously provided. Panasonic keeps going in circles without really addressing the problem. If their approach is to wear me out, I will prove them resilience by reopening the case as many times as necessary until they admit there is a chronic issue with the TV model & year affecting many consumers like me.

Regards,

Review: Failure to honor warranty as advertised with product.

Panasonic Viera 46' Plasa HDTV

Model number: TC-946X3Desired Settlement: On 7/13/14, My television worked fine.

I woke on 7/14/14 the television didnt turn on. The TV was plugged into a surge protector. Ive had no issues with power in my home.

I spoke with a rep from Panasonic stating the TV was under warranty as it was purchased October 2013. My internet connection failed while talking to the person via wifi so I tried again.

The 2nd time I contacted Panasonic, I was told due to the TV's manufactured date of August 2011 the TV is out of warranty.

If the

Business

Response:

Through an extensive quality controlprogram, Panasonic has built a reputation for integrity in manufacturing and marketing products that excel in performance, durability and reliability. Although every precaution is taken, occasionally, a problem does occur. For this reason, we support our products with a limited warranty.

The warranty on the Panasonic Plasma is 1-year parts and labor from date of purchase. The warranty on the unit covers normal use. In warranty service requires that a bill of sale, be presented when requesting assistance.

The customer advised us that that he doesn’t have the Bill of Sale. This unit was manufactured in 2011. The unit at least 2 years out of warranty. However as a gesture of consumer goodwill we offered to assist the customer with a portion of repair cost of the Plasma.

We realize this does not satisfy the complaint; however, this warranty represents a contract between our sales companies and our customers. As such, we cannot alter the terms and/or conditions for any one customer without doing so for all of our customers, which we are obviously not in a position to do.

At this time we must enforce the terms of the warranty. Thank you for allowing us to comment regarding this matter.

Review: I Purchased my TV 7/2012 and now it is not working properly the tv was manufactured 8/2011. The tv should have lasted at least 15 years and not less than 2 after just manufactured. Please help me with this situatation of poor quality products that are sold by this company.Desired Settlement: DesiredSettlementID: Refund

refund or replacement I have not had a chance to enjoy my tv before the picture start fading away on the screen.

Business

Response:

Making arrangements to have tghe television evaluated. Called customer and left her a voice mail message to call me back. SCR [redacted]

Review: I purchased a Panasonic microwave, model NN-SD797S Genius "Prestige" 1.6 cuft 1250-Watt, from Amazon in July 2012. After merely 21 months of light use by a family of 3, the microwave's door latch started failing, rendering the unit inoperable. I am very upset as the unit it replaced, a GE microwave, served in the house for 48 years, and was still working when we remodeled the kitchen. Panasonic is irresponsible to its customer, and more importantly, to the environment, by producing a product with such a fatal flaw. You can find dozens of complaints by other purchasers of this product under Amazon review, so my case is typical.Desired Settlement: Panasonic should issue a recall on this defective product, and repair it for all customers at no charge or reasonable charge so that they do not go straight to landfill

Business

Response:

An E-mail was sent to the customer and a voicemail message was left requesting the customer to contact us so we can discuss the issue and see if we can be of further assistance. We are still waiting for the customer to contact us.

Business

Response:

We are covering the cost to have the unit repaired as a gesture of consumer good will.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: In June 2012, I purchased a 50 inch Panasonic Viera Plasma TV, model number P50U50. I am faced with having to put your tv out by the curb or spend more to fix it then it is worth. Without warning this week, it would not power on and the indicator light began blinking. I have read that this blinking light is the kiss of death and is the result of a faulty power connector or some type of circuit blowing. There are class action sites and Facebook pages devoted to this problem.I spoke to a customer service rep who claimed my model year was durable because improvements had been made since your companys 2007 fiasco. Many other consumers disagree. Apparently, we have different definitions of durable because under normal use I would expect your television to last more than two years. Further, your customer service representative explained that it was a known problem. The repairs could be exorbitant she advised. I am unable to rationalize how this flaw, this bad batch, is my problem or my financial burden, when I was unlucky enough to receive a defective part. Your one year warranty is exceedingly disappointing as it protects your company and not your consumer. It is a gross misrepresentation of your sales pitch about quality and durability, when a company does not stand behind its product nor expect it to last more than twenty three months. I would have appreciated a buyer beware sticker on it that read: One to two year life expectancy max. Please be advised, Panasonic does not stand behind its product. Due to online sites devoted to Panasonic consumer complaints and class action law suits, you should seriously consider a [redacted] or [redacted]. If it had said this, I would have passed and so would every other customer. Hardworking consumers have a right to know their money would be better spent on a different brand.

Product_Or_Service: Panasonic PLASMA TVDesired Settlement: DesiredSettlementID: Refund

Replacement is not possible because Panasonic has discontinued all PLASMA televsion. Requesting full compensation.

Business

Response:

[redacted] in our Executive office left a message for Ms. [redacted] this morning requesting she call him back to discuss this case.

Consumer

Response:

Review: [redacted]

I am rejecting this response because: The issue is not resolved. I am forwarding a copy of the evaluation and sales receipt.

Regards,

Business

Response:

As of this date 6/2/14 we have not received any documentation from Ms. [redacted]. Please fax the evaluation report and sales receipt to [redacted] Attn: [redacted] - CAD - Case Number [redacted].

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

Regards,

Review: I purchased a [redacted] player on 11/02/13 at Best Buy. They couldn't exchange it because it had been over the 30 day time period so they gave me the information to contact Panasonic. I started calling the support team sometime in January, just about a month and a half after I purchased my player, regarding ongoing issues I have been having with the player. After several attempts to trouble shoot my player with no success, (If they look up my account they will see all the times I have called, there are many along with an extensive description of everything that is going on with this DVD player). Since the team had no success fixing my player over the phone, I started to contact the [redacted] Team. Here you will see pictures of the issue along with additional description of the problems I am having. These communications started on February 15th, 2014. The [redacted] tried to trouble shoot for a month, at that time I was asked to send them my DVD player. This was on March 17th, 2014, received on the 20th of March by Panasonic. I was told they wanted to look at the player and see firsthand what issues it was having. Per service number [redacted]. I was told the turnaround was two weeks. April 3rd, two weeks after they received my player I asked the status of my player. I was told it had been delivered on the 28th of March. I never received the player and no one ever contacted me to see if I received it or if I was happy with the player. It’s now yet another week, April 10, 2014 and I have not received my DVD player. I understand that [redacted] delivered the package to the wrong location. I personally called [redacted] since Panasonic left it in my hands to deal with and I was told by [redacted] that Panasonic needed to make a claim. I informed Panasonic of this on the 14th of April, the 15th of April which is today I was told that it will be another 7-10 days to research. In the meantime I still do not have a DVD player or my money. I just want what I paid for.Desired Settlement: Send me a DVD player. I personally will pick it up at a [redacted] or [redacted]. OR send me the money I paid via check and I will go get my own replacement DVD player.

Business

Response:

As per our database our Factory Service Center in McAllen, TX has contacted the customer and advised they will be sending her a replacement Blu Ray player and it should arrive within 3-4 days.

Thank you.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

I picked up the DVD player yesterday. I connected it and set it up. It does not work. I am not sure what the issue is. I have sent new print screen imagages to your Facebook team and have uploaded the max alowwed here so you can view the pictures. The unit was able to connect to the WIFI and find an IP address but the connections to the "gateway" and internet failed. Therfore I have no use for this machine.

Regards,

Business

Response:

As per our database, on May 1st the customer has been offered a refund of $120.90 by our [redacted] team.

Thank you.

Consumer

Response:

Review: [redacted]

I am rejecting this response because: I need to wait till I actually receive the check. I was told on May 9th, via e-mail that this would take 2-4 weeks. Once I receive the refund check I will accept that this is resolved even though this has been an awefull experience!

Review: I turned the power on my 55" Vierra 3d television. The television did not turn on and started blinking 7 times. I searched on the internet and discovered that this is an ongoing problem with Panasonic. I also read that Panasonic is trying to keep this problem quiet, and has not issued a recall on the defective SB Board that (from what I read on the internet) goes bad within 3 months to 2 years after the purchase. I also read that the replacement part will have the similar life expectancy. I called customer service, and was told that my warranty is expired. I asked them if they offered an extended warranty on a product that they know is defective. I was told that they do not. I was given a number to a local television technician, and told that I would have to pay to get my television serviced. My complaint is that, based on what I read on the internet, Panasonic knows and continues to sell a product that they know is defective. This is an expensive television, and I expected it to last a lot longer than 2 years. If I buy a car, and it has a defective part, than the car company issues a recall and fixes the part free of charge -- no matter how old the vehicle is. But Panasonic has a defective part, and refuses to fix it. It's all over the internet. Look up "Panasonic and blinking red light", and you will find that a lot of people are having this problem. This is poor customer service, and for people who don't have a lot of money; like myself, this is a huge strain on our budgets and time. I heard that this is an expensive part to replace and do not know where I will come up with the money to fix it.Desired Settlement: I hope that Panasonic does the right thing and fixes my television free of charge, or trades my television with a comparable model that does not have a widely known defective part.

Business

Response:

As a one time gesture of consumer goodwill, we will cover the cost of the part and the customer will be responsible for the labor.

Thank you.

Consumer Affairs Dept.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I purchased a Panasonic Blu-Ray player in March 2013 from [redacted] which was defective but held a one year warranty through Panasonic. Panasonic customer service refused multiple times to refund my money and refused to send me a shipping label forcing me to pay for a shipping label to send it to their service center for a replacement. Panasonic then sent me a replacement Blu-Ray player which was also defective. I believe I have made 10-15 calls and emails wasting hours of my time on this. I have spoken with Panasonic customer service & supervisors four times in the past three weeks who have promised me calls back that never came, a shipping label emailed that never came, and still refused to refund my money. I am tired of packaging, shipping, and going to the post office, receiving faulty products, and spending my time, money, and stressful energy on dealing with Panasonic. I realize that Panasonic does not normally issue refunds for products sold by dealers like [redacted] and does not normally pay for the first shipping label to return defective products, but I believe I deserve a refund from Panasonic due to the way I have been ignored and hassled by Panasonic's customer service department. Also these policies that a WARRANTY does not include shipping charges and that defective products will only be replaced by more defective products is WRONG and seems like a scam and is very damaging to the reputation of Panasonic in my opinion.Desired Settlement: I would like a refund for the original purchase price of $94.16 ($88 plus 7% sales tax) and a refund for the shipping I paid to return the defective item ($11.76). I have receipts if needed.

Business

Response:

Consumer has been contacted by our McAllen exchange Center. she has been offered a refund. SCR

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I purchased a Panasonic TC-P55GT50 Plamsa TV almost 10 months ago. There are spider cracks inside the glass panel, which were not caused by physical damage. Panasonic is refusing to send out a technician to look at the TV, rather they are refusing based on my iphone picture of the TV. Under my warranty, I have the right to have a technician come out to look at my TV and try to repair the damage or figure out what caused it.

Product_Or_Service: Panasonic Plasma TV

Account_Number: Case #[redacted]Desired Settlement: DesiredSettlementID: Replacement

Replace the TV or repair it as there was no physical damage done to the TV. This is an obvious defect and could have been from some pixels shorting out and causing excessive heat and the crack and the eventual complete failure. This is a warranty issue and should be considered.

Business

Response:

Customer has been advised that arrangements to have the Panasonic plasma evaluated have been made. Once the findings are available we will address the assistance that we may provide. SCR

Review: Fails to properly repair a TV that I purchase from them, instead they offer me a 15 percent discount on a different product. [redacted] 23322

22 July 2013

Customer Service Technical Department

1-800-211-7262

To Whom it may Concern,

Reference Number: [redacted]

On October 24, I brought a Panasonic Plasma HDTV, model TC- P42X5, serial number MH22430297 from [redacted]-Main Store [redacted] Airforce Base located in Valdosta Ga for my grandmother 70 birthday.

I am currently station here in Norfolk Va. Within six month months later I was contact by my Grandmother that her TV had went out. I contact customer service but due the fact that I wasn't there to troubleshoot the issues I had to wait until I went home on leave in July. On July 11, 2013, I contact the service department about the issue with the TV. They referred me to a company name Electronic Repair Service in Thomasville, GA, the customer service lady call me back to inform me that they no longer work on this product. I contact the service department to inform them which they tried to find a company within my local area but were unable to so. The Tech that I spoke with said he would send my information in to speed up my case. The next day I received a call by a Tech and asking to send picture in which I did I was told then they would get back with me in 24-48 hrs which no one has yet to call me back and due to the my leave coming to an end and I had to report back to duty I contact to Customer Service once again to find out what the status of my ticket which at the time I was told that it was no fault of the company and that the TV that I had purchase not even a YEAR ago would not be repair at the company expensive and that if I would have to pay it repair on my on own.

I haven't had this product for a year before it went out and based on the pictures customer service Tech has came to a conclusion that it was not a manufactured defect which I think is very UNSAT. From the display of that TV and the sound it is making lead me to believe that is was a manufactured defect within that TV.

Your product has not performed. I am very disappointed with this product and because no one came to troubleshoot this product I am left with left with a broken product that I am suppose to fix. This is UNSAT.

To resolve this problem, I appreciate refund for this product or a repair.

I have enclosed a copy of my credit card statement from where I purchase this product and a copy of the back panel of the TV.

Please contact via email [redacted] or by phone at [redacted]Desired Settlement: At this point I would like a refund from this company.

Business

Response:

Looking into customer's rebuttal

Business

Response:

Offer to buy anew TV at accommodated price is still open. TCP42X60at $392

Consumer

Response:

Review: [redacted]

I am rejecting this response because: Because it is not not fair to the customer to have to pay for another product from this company when the first first product wasn't no good. This company is taking money from customers with this product. I could see and understand if I was the only customer with this complaint but there many complaints post on the website about this particular product and how the company choose to handling the situation. This is not good customer service at all. If they can offer me another tv at a discount then they can fix or repay me for the product that I have already paid for. This is unsat and something really needs to be done about this. To this company 600 dollar or so might be easy to come by but to an average customer that is our hard earn money. I feel that this company needs to correct this issues.

And correcting this issue is not offering the customer a discount TV. UNSAT.

Regards,

Business

Response:

Mr. [redacted] please be advised that this has been reviewed once again with our supervisor. The lowest that we will offer the TC-P42X60 is at $250. This price is below our cost. This includes tax, shipping and handling. This is Panasonic's final offer.

Review: Panasonic Viera - TC-P42S2: My tv shut down 1 night, power light blinked 10x and won't come back on. Hundreds of same complaints on the internet. Found a website and PDF for trouble shooting - Need to replace my SC Board - model #TXNSC1LHUU SC Board . I can not find this board anywhere. Everyone is out of stock and don't know when they will get one in. My TV is only 2 years old, with approx 500 hours, on it.Panasonic support was no help at all. I will be writing a certified letter to Panasonic VP of consumer electronics (Ed Wolff). I have since purchased a brand new TV, and trust me, I will never purchase another Panasonic.Desired Settlement: I would expect the company to provide replacement parts, or replace with a TV of equal or better value.

Business

Response:

Dear Mr. [redacted],

The Panasonic National Parts Center in Kent, WA has 8 pieces of model #TXNSC1LHUU SC Board in stock as of today, 9/30/13. However, this part cannot be ordered by the end user and must be ordered by a Panasonic Authorized Service Center.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

I am in the process of escalating the complaint within Panasonic's part center. I should hear something in the next couple of days, but I can't say i'm satisfied, as it will all depend on the result of the escalation.

Regards,