Panasonic Corporation of North America

Review: BUYER BEWARE OF PANASONIC CUSTOMER REPAIR CENTER.

BUYER BEWARE OF PANASONIC. PRODUCT STOPPED WOKING AFTER 11 MONTHS OF USE. COST OVER $1,600. VIERA SERIES 50" Plasma TV. Ive waited over 30 days for them to fix, and im getting the run around. STILL under WARRANTY and STILL NO repair OR replacement which was promised to me. Ive been on the phone with them a TOTAL of 7 days and at least an HOUR every time due to wait. Very inconvient.Desired Settlement: As promised, I would like a replacement TV of comparable value. I have the Panasonic TC-P50GT30 I bought under a year ago... (Still under warranty) sent reciept over already) Case # [redacted].

Originally was supposed to be repaired. Well, Ive been waiting since October 17, 2013 (date I emailed and called for repair or replacement)to get Panasonic to do so. Still no replacement or repair as promised.

Now its been over 30 Days, I want a replacement. Ive always bought Panasonic. Would like t

Business

Response:

The customer will be receiving a replacement television. Paperwork has been submitted for exchange.

Business

Response:

As it has been well advertised in the media, Panasonic is ending plasma panel production this month. There is no stock on a replacement model for your television which is why you were offered a refund for your television of your purchase price.

Review: I purchased an item from panasonic online store on 2015 Dec 11th. The item was shipped out on Dec 14th via [redacted], but one day later there was a shipment exception on the package due to the label. I contacted panasonic customer service to tell them the problem and would like them figure out the problem and reship the item to me. They told me I have to reorder the item, which is ridiculous (because it is nor my fault for the package shipment exception). They were so rude to me. After I argued with them, they promised me to contact with the [redacted] and reship the item and promised me I could get the item around Christmas. But two days past, I still did not get any information, then I called them the fourth time, they just told me the item was lost. They even did not apologize for that and were so rude to me. I am expecting for the item for 10 days, and keeping get frustrated for 10 days, and finally I even did not touch the item I purchased, and have to be asked to give up it. All of their service are so disappointed.Desired Settlement: Reship the item I purchased and apologize for the bad service.

Business

Response:

Per our E-commerce department, a Lost Shipment claim was filed for the customer on 12/27 and it takes 7-10 business days for the investigation to be completed. Please note that New Years Eve and New Years day are considered to be holidays so they will not count. Once the investigation has been completed we will advise of the outcome and how we will proceed.[redacted]

Review: My husband and I bought a Panasonic inverter microwave only to have it stop working 2 weeks after we purchased it. I contacted Panasonic only to get an email back saying it needs to be serviced. Really?! After only having it for two weeks?? I'm very disappointed in Panasonic.Desired Settlement: I would like Panasonic to give us a refund or a gift card to purchase another since I feel their product was defective in some way.

Business

Response:

Called customer and left her a message to call me back regarding the microwave. Waiting for call back

Review: In September of 2013 I purchased a Panasonic Plasma TV from [redacted]. From the beginning the television will not connect to my wireless network. I have contacted my wireless network provider and everything is fine with their service- esp. since all my other wireless devices have continued to stay connected without interruption or problems. I have contacted [redacted] and they came out twice and attempted to solve the problem by installing a new A- Board- this did not solve the issue. Needless to say, I have contacted Panasonic 5-7 times, received a claim number and have had absolutely no help from their technical support department. Now the technical support department has claimed that my case number is being moved upwards where I will receive a call from a higher-up in 24-48 hours. This too has not occurred. My concern is that my one year manufacturers warranty will expire in 9/14 and Panasonic will have done nothing to solve this issue. I have been told the next step is to have a Panasonic technician actually come to my home to evaluate the situation, but I can't even get the next level to call me and arrange a time to enter my home.

Product_Or_Service: Panasonic Plasma TV TC-P50S60

Order_Number: [redacted]Desired Settlement: DesiredSettlementID: Refund

I have lost all confidence in this company and I want nothing more to do with them except receive a check for my purchase. They are incompetent, and they are not truthful. I own two other Panasonic Televisions and one surround sound system, but this has gone too far and on for too long. A simple refund is best so that I can return to my local [redacted] and find something that actually works as advertised.

Business

Response:

I spoke with [redacted] today 8/12 and they have advised they ordered a wireless module for the television and will install it once it arrives.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

I did receive a call from a local service repair center, but I have not heard back from them- meaning they have not produced the part, nor have they been to my home, nor has the TV issue been resolved. I'd like to keep this open until the aforementioned is concluded.

Regards,

Kevin John Tyler

Business

Response:

I spoke with [redacted] and they are working diligently with the customer to resolve the issue. Another A board has been ordered and we will check on the status again once it arrives.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

The message Panasonic sent via this medium is correct, however the TV is still not fixed. The A-Board has been replaced once already by the [redacted] problem still not solved. The Panasonic authorized service representative came last Wednesday, August 13, 2014, and replaced the Wireless Adaptor and the Wireless Adaptor cable, which connects between the A-Board and the Wireless Adaptor- problem still not resolved. The service technician decided to order yet another A-Board, schedule another time to come to my home and install it and see where it goes from there. I am patiently awaiting his call, his arrival, and to see the results of the third installation of an A-Board.

I would still like this case open until the TV works, once even, let alone on a consistent basis.

Regards,

Review: I purchased a Panasonic TCP50U50 serial number mg[redacted] in June of 2012. Within a years time, a circuit board went out causing the tv to be inoperable. It was rap irked under warrant, but took 3 months due to "back ordered" parts. Once repaired, the tv worked fine until 6/21/14 when the same issue occurred. The television is out of warranty from when I purchased it, but I would not expect a tv less than two years old to now be garbage. I contacted the Panasonic consumer affairs office, spoke to a supervisor and csr and neither would do anything other than offer to reimburse part of the repair, after I pay to have it evaluated. Supervisor stated there was no management above them and they couldn't do any better. A television less than two yrs should still work well.Desired Settlement: I would like to have a replacement tv from the company or a refund in order to federal myself of the company. I have read many complaints about Panasonic and it's customer service and I echo every complaint.

Business

Response:

I am providing a one-time evaluation at no charge to the customer. Once we receive the estimate, we will be in a better position to assist the customer.

Review: I paid to ship 3D Blu Ray Home Theatre receiver I purchased on [redacted], while on warranty to Panasonic Service Center in McAllen Tx for diagnosis and repair after it stopped powering on about 9 mos after purchase. I was given a case number in Nov 2013 by warranty provider and I shipped as directed. After several weeks I received a service auth with an estimate of $111.67. I called the service center to find out what this cost would cover. Was told this was the cost to diagnose only and repairs would be additional. I inquired about the warranty and was told I needed to provide proof of purchase for the warranty, which I faxed within a day of request. After several calls and emails requests for updates and diagnosis, I received the Blu Ray player Jan 2014 with no invoice or explanation of what was done or what was wrong. I plugged in the receiver and to be certain tightened the cord, and was upset to find it still was NOT powering on. I tried another socket and again could not power the receiver on. I noticed the cord that had been returned was sliced and taped as of to repair a shortage in the cord (the cord was not in this condition when I shipped it to the service center). I immediately called Panasonic and spoke with a person from the Contact Center who requested I return the receiver to the Service Center in McAllen. The center sent me a shipping slip and I returned the unit within a couple days. I waited a couple weeks to find out Panasonic shipped the receiver yet again without contacting me or providing any information as to what was wrong with it. By now it is Feb 22, 2014 and I am told the receiver was delivered on 2/7/14; upon further inquiry I am told by a rep at the service center via Fedex tracking that the receiver was undeliverable due to unknown address, then delivered on 2/10/14 to the wrong address (I was given address by rep which happened to be my neighbor). I confirmed that this was NOT my address). It's 3/17/14 & I have not received a replacement or refund.

Product_Or_Service: SC-BTT195 3D Blu Ray Home Theatre

Account_Number: [redacted]Desired Settlement: DesiredSettlementID: Refund

Refund or replacement of SC-BTT195 home theatre bundle. Other parts/accessories and speakers are NOT compatible with any other model or brand.

Business

Response:

Replacement Model: SC-BTT195 Serial # [redacted] was shipped out

Fedex tracking number [redacted] 2nd day air Signature required

Review: This is in regard to my Panasonic Plasma HDTV television that I bought in May of 2013 from Best Buy. The television was defective, and made very loud popping noises during use and for a long time afterward. I first contacted Panasonic Support on December 21, 2013. I was instructed to call a local repair center, which I did but they failed to resolve the problem even after the repair tech found a faulty circuit card assembly to be the issue which caused the electrical popping which damaged my screen. Soon after my television failed completely and it would no longer power on. I've had no TV for the last eight weeks and the service company and Panasonic have turned their backs on me. The TV is still under it's one year manufacturers warranty. After many phone calls to resolve this matter including calling Panasonic today January 28, 2014 I was left which no choice but to file a claim with Revdex.com. It has been over eight weeks since I first contacted Panasonic Support and the repair center with no resolution. I am trying the Revdex.com as a way to resolve this without resorting to a law suit. Panasonic keeps telling me they will escalate my case number [redacted] with still no repair. My family and I are diehard Panasonic supporters but since this has happened I am questioning the companies integrity.Desired Settlement: My first choice would be to replace my defective television with a comparable model. My second choice would be to repair my defective television. My third choice would be for Panasonic to provide a full refund. Thank you.

Business

Response:

Working with customer to resolve his issue

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: My Panasonic Viera 50 inch plasma tv broke two months ago. Ever since that time, I've been repeatedly told by customer service that my part is on backorder. They gave me a time frame of 2-3 weeks for part shipment, but that was a very very long time ago. I asked to speak to a manager/supervisor, and was told one couldn't be reached. A manager was supposed to call me back within 48 hours-that was four days ago. This tv is only a year and a half old (or at least it was when it broke) and is 6 months out of warranty so I don't believe Panasonic cares about fixing it because they aren't legally responsible to me at this point. I would never recommend Panasonic to a soul after this. Terrible customer service, no one knows anything and no one cares.

Product_Or_Service: Panasonic Viera plasma tv

Account_Number: Case #[redacted]Desired Settlement: DesiredSettlementID: No settlement requested - for

I think Panasonic should, at the very least, fix my tv for free (the tv's sd board that broke is a known problem anyway...google 7 blinks of death and you see its a rampant problem). At this point, I think it would be better if they just sent me a new tv, as I hear they no longer manufacture the sd boards, but we would be paying for a rebuilt part.

Business

Response:

If the customer can please send me a copy of their estimate they received from the Servicer to my email address below for review.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and I am confused. I was asked to e-mail a copy of the service request. Panasonic's certified repairman ordered the part, not I. My case# is [redacted] if that helps.

Review: My television is still covered under manufacturer warranty. I have two different warranties on it just in case. This plasma television I purchased less than a year ago malfunctioned over a month ago. They were notified. I repair was done by an Audio and Radio place locally. The TV was not fixed PROPERLY (there were green lines going up and down). They were notified again. They said I had to work through the local TV repair people since they had already started working on my television. I notified them. They requested a part from Panasonic. A week passes I hear no word from either. My TV then starts to shut off on its own. I call both companies numerous times and Panasonic said they would escalate my case but they are giving me the run around. They said put in a order to get me a replacement TV since I'm having so many issues with this one. They said it should take 2-3 weeks. I call 3 weeks later and they say there is nothing in the system that shows this. These issues started almost 2 months ago and I've been without a properly working television for 2 almost months now. I deserve to receive what I paid for. Panasonic concierge service gives me a different explanation for why I have to wait every time I call them. I have two different warranty to protect this TV and no one is doing anything repairing or replacing it.Desired Settlement: I want my television and some sort of restitution.

Business

Response:

Mr. [redacted] will be receiving a refund check in the amount of $979.83 to be sent to Advisory TV for the television. Check should be received within 2 to 3 weeks.

Review: Plasma TV

We purchased the Panasonic Plasma TV TC-P54G25 6/6/10

2 years later, 5/9/12 we were having issues. the A Board needed to be

replaced for a total cost of $450. I paid for this because I thought I only

had a one-year warranty and didn’t take the time to see if Panasonic would

cover the cost.

Now 1 year later we are having more issues. According to the Repair

technician the P Board now needs to be replaced for a total cost of $390

(Parts and Labor). I have already paid $90 for the evaluation.

On 6/4/13 I was told I would receive a call-back within 48hrs. I did not get

a call so I called back on 6/6/13 and was on hold for 15 minutes. The only

reason this was so bothersome was that when I finally did get a human it was

not the right department and I was put on hold again, three times in total!

Once I was able to get a human, I was told I did not get a call back because

the first representative did not fill out the correct information.

I sent in all the paperwork they asked for by email on June 7, 2013. I

called back again on June 12th and was told someone left me a voicemail on

the 9th. They did not leave me a voicemail. At this point I was told

Panasonic would not help me with the cost of repair. I asked to have a

supervisor contact me to discuss this further. I did get a call back and was

told they would not help me with this at all. They offered to give me a

discount on a new TV. They would not tell me what that discount is until

call them back again. Why would I spend more money on Panasonic products?

I am asking Panasonic to stand by their, obviously, defective product and

pay for this repair, or at least some of it). This was a very expensive

purchase for our family so we went with a big name in the hopes that we were

be getting a high quality product for many years to come. Please stand by

your product!

Thank you for your time.Desired Settlement: I would like Panasonic to pay for this second repair or replace the television at no cost to me.

Business

Response:

We must, however, respectfully decline the customer’s request for a replacement unit or to pay for the entire repair. However, as a 1-time only gesture of consumer goodwill we will cover the parts only to repair the customer's Plasma. The customer will be responsible for the labor charges.

During the lifespan of any electro-mechanical device, it is possible that it may require repairs or maintenance. Even though we are constantly striving to keep these repairs to a minimum, occasionally, a problem such as yours does occur. It is for this reason that we stand behind and support our products with a manufacturer’s warranty that covers any internal manufacturing defects that may occur during a specified period of time. All of our products are sold with a specified limited warranty, which is, in essence, a contract between our Sales Companies and their consumers. We cannot alter them for any one consumer without doing the same for all of our consumers.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: REFUSED TO PROVIDE TECH. SUPPORT FOR A PHONE [redacted]] WHICH IS CLAIMED TO BE A 2014 MODEL WHICH I JUST GOT.

I WAS REQUIERD TO PAY $9.95 TO GET HELP. I WANT THIS REFUNDED...THIS IS STILL A RECENT MODEL UNDER WARRANTY. THIS MATTER WAS NOT HANDLED WITH CONCERN FOR CUSTOMER RELATIONS.

BELOW IS MY RECIPT:

Term ID: 001

Sale - Approved

Date 11/21/15 Time 14:20:07

Method of Payment

Entry Method Manual

Account # XXXXXXXXXXX

Order ID [redacted] Approval Code [redacted]

Amount 9.95Desired Settlement: REFUND OF $9.95

Business

Response:

I spoke with Mr. [redacted] and we are processing a refund check to him in the amount of $9.95 which he will receive within two to three weeks.

Review: Unacceptable Customer Service, Not responding to e-mails or returning phone calls. Providing inaccurate and unclear information.

1. The panel on my Panasonic ZT60 TV was experiencing image issues, so someone came to my house on November 20th to take pictures of the problems and submit them (Case #[redacted]).

2. 3 weeks later on December 11th, I received a call telling me to e-mail a copy of my receipt which I did.

3. I received a very vague e-mail from [redacted] ([redacted]) stating that I would get a refund (with no mention of the amount in the e-mail) once someone came to pick up my TV.

5. I wanted clarification on the refund process and had several other concerns,so I wrote a rather lengthy e-mail reply to [redacted] for clarification.

6. On Tuesday December 16th, [redacted] called me and claimed she never got my e-mail. I don't know of any spam filter that sends a reply e-mail to spam, so it's curious that she claimed to not have received it.

7. When we spoke on the phone, one of the things we discussed was that I purchased the ZT60 because I like plasmas and not LCDs, and if Panasonic could not offer me a replacement I would have to [redacted] an LCD which I did not want to do. [redacted] told me that Panasonic has TVs that are "4K, they're not LCD." I thought this was curious, so I did my research, and as far as I was able to find all Panasonic 4K TVs are LCDs.

8. When I explained that I was handicapped and unable to lift my TV off my mantle, I wanted to make certain that if the delivery people came, they would be able to move my TV. [redacted] told me she would call them and get right back to me. This was Tuesday December 16th. At this point there were at least 3 business days before Christmas. I would've expected some sort of response.

9. On January 5th [redacted] (finally) e-mailed and call me telling me the delivery company has been unable to reach me on my phone.

10. Given that [redacted] claimed to not get my e-mail, told me Panasonic's 4K TVs were not LCDs when in fact they were, told me she was going to call me right back and did not, and attempted to use a shipping service that for some unknown reason was unable to get a hold of me by phone, I decided things were getting ridiculous and have not had any contact with anyone from Panasonic since.Desired Settlement: A replacement 65" ZT60 Plasma TV.

Business

Response:

We no longer manufacture Plasma Televisions, thus why the customer is receiving a refund. The customer was advised of this by our service representative. The trucking company that is to pick up the customer's unit has made several attempts to contact the customer to schedule a pick up and the customer has not responded. A pick up request was sent to Pilot (the carrier) on 12/17 advising them of the location of the TV. The customer was sent an e-mail as well on 01/05 that Pilot had been unable to reach him and provided the phone number for him to contact Pilot to schedule the pick- up. Our service representative then e-mailed Pilot on 01/12 for an update and was advised that the local terminal reached out to customer on 12/28 but had not heard from customer. Pilot is stating that they have left messages at phone number [redacted], but still have not heard from the customer. The customer has the number to contact the carrrier as well to schedule the pick up of the unit. We cannot process a refund until we receive the unit in question.

Consumer

Response:

[redacted]

I am rejecting this response because:I only received one call from Pilot on 1/20/15. I could pull phone records if need be. A refund is unacceptable for 2 reasons:1. Panasonic's communication issues lead me to doubt that I would ever receive money from them. When I received the e-mail from [redacted] on 1/5/15, I sent an e-mail to her stating my concerns, and informing her that I was going to report this to the Revdex.com and received no response from Panasonic or Pilot until after I submitted a complaint to the Revdex.com. I have attached the contents of that e-mail.2. I cannot purchase a TV anywhere near the quality of the ZT60 for anywhere near $3300. I've spoke with representatives from [redacted] as well as read reviews online. This is why the ZT60s are selling for $9000-$10000 on eBay. Panasonic is coming out with their new AX900 LCD for $7000-$8000 that is supposed to be as close to the [redacted]So a refund of the purchase price is unacceptable, and lets be honest, given the issues I've had so far, the odds of me receiving a refund are pretty low.Lastly, I understand if your policies won't allow you to help me. But please, as a handicapped individual I find it offensive when a multi-billion dollar company says they "can't" give me a replacement or repair my TV. I can't drive a car or use stairs without a railing, Panasonic, at [redacted], might be unwilling to help me.

Review: On July 3, 2013 my company purchased a Panasonic video monitor (#[redacted]) from their dealer in Austin, Texas, Texas Media Systems, Ltd. There was a $300.00 rebate associated with the purchase. I completed the rebate form and mailed it and all of the supportive documentation on August 1, 2013 to the appropriate address in Memphis, TN. I have NOT received the $300.00 rebate. When I called the rebate center (a company hired by Panasonic to handle their rebates), I was told they never received my rebate form or associated documentation. When I asked if I should re-submit the information, I was told not to as the rebate is not longer being offered. I asked with whom I could speak to discuss the matter further and was given a number for Panasonic. I called that number and after being transferred to a discontinued number by the automated operator, I finally reached a human who transferred me to another automated operator... and finally to another human who said he is unable to help and knows of no one at Panasonic that might be able to help me.Desired Settlement: I would like to receive the $300.00 rebate.

Business

Response:

According to our rebate fulfillment center, they did not receive the Invoice and UPC code that was required for the promotional rebate. A letter was mailed to the customer on 8/30/13 stating we required that information. We cannot process the rebate as the time has lapsed on this rebate program.

Consumer

Response:

I am rejecting this response because:

Panasonic is not making an effort to provide the $300.00 rebate as advertised.

In their response, they stated they did not receive certain necessary documentation. Panasonic's rebate center told me which documentation was required and I mailed EXACTLY what was required.

Also, in their response, they stated they mailed a notice to me that not all necessary documentation was received. First, I never received such a notice. Second, if they mailed such a notice, it sounds like they have admitted to receiving my request, and I can assure them that ALL the necessary documentation was included in my original mailed request.

I did make copies of the documentation originally mailed to the rebate center and I am willing to send that same documentation to the rebate center or to Panasonic so they are able to fulfill their rebate obligation.

Business

Response:

We did not receive the copy of your receipt and UPC code which was required for the rebate. I have attached the letter that was sent to you dated 8/30/13 requesting you to send the information required to our rebate office within 30 days. The rebate offer is now over 1 years old and well past the time frame to receive the refund.

Review: Product broke after 5 months. Product value is less than shipping cost, does not make sense to ship to you. Prepaid shipping not offered.

case number [redacted]

I purchased a Pansonic ER-GN30 on 27 JUN 2013 and it stopped working. I purchased it for $12.48 from Amazon Order # [redacted].

The cost to ship the item to panasonic exceeds the replacement cost. Panasonic will not cover the shipping under the warranty. It does not make sense for me to expend funds to mail when that exceeds the replacement cost.

I spoke with [redacted] and and supervisor [redacted] who were unable to offer any remedy for the defective product.Desired Settlement: I request one of the following 3 options:

1. Panasonic refund $12.48 for the cost of the defective item;

2. Panasonic mail me a replacement ER-GN30 trimmer; or

3. Panasonic reimburse or send a prepaid shipping container for me to send the item to Panasonic.

Business

Response:

We sent Mr. [redacted] an email today advising we can replace his trimmer at no charge after signing a release form and shipping it back to us with a prepaid UPS shipping label.

Review: My husband and I purchased a Panasonic TV, 50' 1080, 600hz Plasma, in January of 2012. Within the year warranty the mother board went out on the tv and [redacted] TV came and repaired it and Panasonic covered the cost. Now less than a year later the same thing happened. We took it to [redacted] TV repair as instructed by Panasonic. [redacted] TV tested it and found that it was the same problem and sent the information to Panasonic. We have dealt with them for months trying to get an answer from Panasonic. We were told that since it was the same problem that it would likely be covered. Each time we called they would say they never received the information from [redacted] ( a company they choose to work with ) so after [redacted] faxing & emailing several times we got the information our selves and sent it in several times before they admitted receiving it. After all that they said they would only cover $150 of the $500 repair.

I believe Panasonic is responsible for something that is obviously wrong with the TV when we purchased it. We spent a lot of money on a TV that we expected to last more than a year.

This is the phone number and email that we have been using to contact them. [redacted]Desired Settlement: I would like to see them honor their product and repair the TV or give us a fair price to purchase a new one that works.

Business

Response:

As per our database we offered the customer $150 towards the cost of the repair as a gesture of consumer goodwill. We also offered to sell customer a new TV at a highly discounted price. We offered the TC-L50E60 for $400.00 plus tax with free shipping. The sale would expire on January 31, 2014 pending availability.

Thank you

Consumer Claims Dept.

Review: I have recently bought a surround sound system and blu ray player from Panasonic ,it is still under warranty and not working...I have called many times only to be screamed at ,hung up on and told that they wont fix it without weeks or possibly a month wait.Desired Settlement: I want eithire it to be fixed without weeks of waiting or replaced .All I expect is a working product within a reasonable amount of time.

Business

Response:

The customer was provided with Technical Support. It was determined that the unit needed to be repaired. The customer is not satisfied that the unit needs to be shipped to our service center in McAllen, TX. As a courtesy a pre-paid shipping label was sent to the customer to ship the unit to McAllen, TX. UPS tracking # [redacted].

Consumer

Response:

I am rejecting this response because: 2 to 4 weeks is an unacceptable amount of time to expect a 3 month old product to be fixed.I did not take 4 weeks to pay for the product and since it does not work the way it should it is unreasonable to ask any customer to wait for that long when it is clearly a defect issue.I am only asking for what I paid for to be fixed in a reasonable time frame.

Business

Response:

Our position remains unchanged

Review: I purchased a Panasonic TV from the online store in November of 2011. On 7/24/13 the TV turned off and would not turn on again. The red led light at the bottom front of TV flashes 7 times repeatedly. I called Panasonic and they said they were not aware of any such code. When I called the repair man he came out and said there is so many of these TV sets going out with this same 7 light flashing code that it has become known in the U.S. as the "7 lights of death". He informed me that there was a service bulletin issued that this is an "SC card" issue due to the manufacturer's error. He also informed me that Panasonic has issued an extended warranty just on this issue. I checked the internet about this code and its everywhere all of these TV sets are going out between 13mo and 23 mos. It's been happening for over 4 years the repair man said. The name for it on the internet is the "7 lights of death" as well. This was a TV costing almost $4,000.00 when I purchased it and the glasses are $180 a pair as well. I purchased 4 pairs of glasses so my total investment in this TV is about $4,500.00. Should I have what was considered to be the best TV there was go out after 1 1/2 years? What about this epidemic of 7 lights of death? When I called Panasonic's service center they refused to help and said they had never heard of the 7 light code. I asked to speak to the supervisor and he said that I was out of warranty so they will not cover anything. By the way they were very rude about it. I have tried to get my receipt over 10 times and they will not provide it. The repair man came out and ordered the part; it took 5 weeks to get the part because Panasonic would not release it to them. The repair man said the part did not fix the TV and that I need a new TV. Panasonic will not give me a receipt or repair or replace my TV.Desired Settlement: Panasonic should cover ALL costs associated with replacing these defected parts and issue a manufacturer's recall to fix the sets that have not yet gone out. I personally want the all cost of the repair of my set covered or the set replaced with a new one. I won’t stop even if I have to take this to court and get the thousands of others affected to join in as well!! It's the principal of the thing.. Selling a set at top dollar knowing its defective is fraud!

Business

Response:

We requested that the customer send us a copy of his Bill of Sale and the evaluation

from the servicer, so it could be reviewed to determine if we could be of any assistance.

To date the customer has not sent the requested information to us to do so.

Unfortunately, we must respectfully decline the customer’s request for a repair at no cost or a

new unit. Through an extensive quality control program Panasonic has built a reputation for integrity in manufacturing

and marketing products, which excel in performance, durability and reliability. Although every precaution

is taken, occasionally, a problem does occur. For this reason, we support our products with a limited warranty.

The warranty for the Panasonic Plasma Television is 1-year parts and labor. This limited warranty is valid from the date

of purchase, and once the warranty has expired, any expenses incurred must be absorbed by the consumer. This warranty

addresses service only. There are no contingencies for refund or exchange.

We realize this does not satisfy the customer’s complaint; however, this warranty represents a contract between our sales companies and our customers. As such, we cannot alter the terms and/or conditions for any one customer without doing so for all of our customers' which we are obviously not in a position to do. At this time we must enforce the terms of the warranty.

Thank you for allowing us to comment regarding this matter.

Review: I first contacted Panasonic in March 2014 about my 50" Plasm TV which I purchased 7/13/13. I was having problems and called for repair. [redacted] of [redacted] Enterprises was scheduled to come the first week in April. He called and said he had to order a part and rescheduled for5/6/14. After he didn't show up I called Panasonic 6/5/14 and talked with [redacted] (Supervisor) He asked me for the part #. I called Mr [redacted] and asked for the part # which he would not give me because he stated he did not want to get his distributor in trouble. I called [redacted] back and he asked me to fax him my receipt which I did and received an email they he received it. Never heard again so I called Panasonic on 6/13/14 and talked with [redacted] who promised me she would escalate my case to higher level and respond to me within 48 hrs. Never heard. I called 6/23/14 and [redacted] told me that it had been escalated to field services rep. I called [redacted] at [redacted] Office (in Rome Ga) where I purchased the TV asking for help. She transferred me to [redacted] at Panasonic who asked me if I knew the tv and parts were made in Japan and we would have to wait for the part to come from Japan. I asked if they could follow up and was told just wait! My husband and I are in our 70's and have to strain to see the TV. This is a HD and we are watching regular TV and are not able to watch the movie channels because of the part. I believe Panasonic is waiting until my warranty runs out on 7/12/14 so they can say they don't have to repair the television. My case # is [redacted]Desired Settlement: Would like to have someone come and repair my television immediately

Business

Response:

Ms. [redacted] spoke with our Call Center on 7/2 and has accepted a refund for her television. Our regional office is in process of picking up her TV. Once TV in transit, refund will be processed.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me, provided the Company does what it says it will do.

Review: The Panasonic Cordless Phone [redacted] I purchased from [redacted] 3/26/2014 is defective. The Batteries do not hold a charge and there is occasional echoing in the handsets while talking on the phone. The Purchase price for this phone was $66.98 at [redacted]. I was told by the sales person at [redacted] that if I opened up a [redacted] credit card account, they would give me a $20 discount on the phone, so I opened up a [redacted] credit card account at the store. I started having problems with this phone about May 1st, 2014. I called Panasonic Customer Service on 5/19/2014 and was told I would receive a call back from them in 24 to 36 hours. Never got a call back. I called them again at the end of 36 hours 5/21/2014 and was told I would get another call back on Wednesday 5/28/2014, did not get a call back. I called Panasonic about 1 hour ago and was told the computers were being serviced and to call back tomorrow. I HAVE GAD IT WITH PANASONIC CUSTOMER SERVICE!Desired Settlement: I want to replace my defective Panasonic Cordless Phone [redacted] with a Panasonic Cordless Phone [redacted]. How hard is that?

Business

Response:

As per our database the customer is to receive an advanced exchange. The model number he requested is not in stock, a request has been processed for model # [redacted].

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: TCP50S0 bought on 01/17/14, is already having malfunctioning issues, TV was set up on 03/07/14 and encountered its first issue 05/09/14, unacceptable.

TCP50S60 was purchased from Norfolk Naval Exchange on 01/17/14 for $399.97. The TV was purchased on 01/17/14, but was not taken out of the box or setup until 03/07/14. The TV encountered its first issue on 05/09/14, the issue was the tv would not come on the power indicator would blink one time with a 3-4 second pause and blink again. I contacted Panasonic on 05/09/2014 and was told that they would have to have a servicer come out to fix the TV, the servicer would be [redacted], the servicer was scheduled to come out on 05/15/14 and no one came, I did not receive in contacts from anyone in reference to where the servicer could be. I contacted Panasonic on 05/16/14 and was told to contact the servicer the servicer stated that they had not ordered the part for the TV until 05/15/14 the scheduled date of service. Contacted the servicer again on 05/19/14 and the part had just came in and the servicer would come out on 05/22/14 to rectify the issue. The servicer comes out on 05/22/14 to find out that there is another issue which will cause me to be without a TV for another week possibly or longer. The new issue is the 2 HDMI inputs are not functioning properly and he would have to contact Panasonic to order another board. The TV is not 6 months old and I'm experiencing these issue which is ridiculous to me. I spoke with a supervisor from Panasonic on 05/22/14 by the name of [redacted] and the supervisor verified the issues going on with the TV and stated that he could not help me with the issue; which is poor customer service as a supervisor. The whole entire time I've been dealing with these issues from Panasonic I've been giving the run around as far as the maintenance of the product. The product is still under warranty and I should not have to be using the warranty as early as 4 months, I feel the great amount of money that was paid for the TV I should be getting the same great amount of service out of it.Desired Settlement: The settlement I am seeking is either a replacement TV or a refund. I'm seeking this type of settlement because it is to early for the TV to be having all of these issues when the TV was bought brand new from Norfolk Naval Exchange.

Business

Response:

As a gesture of consumer goodwill a 1 year extended warranty was offered to the customer. Regretfully we cannot offer the customer a refund as the warranty is for service of the product.

Consumer

Response:

I am rejecting this response because: Whether or not a 1 year warranty was offered or not, I still don't have a Television that operates the way it should. The 1 year extended warranty is not applicable as of 5/30/2014 because I was told that it wouldn't be offered until the repair was finished and as of today 5/30/2014 the repair has not been completed. The servicer came out to service the television on 5/22/2014 and discovered another issue with the television which is the HDMI board is not working properly so they must come back out to service the TV. I was told they would be out on 5/29/2014 to resolve the issue and no one has been out yet as of 5/30/2014. So everytime there is an issue with the television I have to take off of work without pay to be there for the issues with Panasonic TV that are out of my control, which inconvenience me and isn't fair because you all received a great deal of my money, the money that was paid I expect exceptional service from the television. I feel some form of compensation should be giving. You all can keep the warranty if I can get a refund or another television.

Regards,

Courtney Johnson

Business

Response:

The 1 year extended warranty that was offered to the customer starts when the customer's manufacture warranty expires, giving the customer a 2 year warranty in total from the date of purchase. As previously stated, we cannot offer a refund as the warranty is for service. We spoke with the servicer that advised us that they have an appointment to complete the repair on June 4th. Regretfully we cannot compensate the customer for lost time from work, thus why an extended warranty was offered as a gesture of consumer goodwill.