Panasonic Corporation of North America

Review: I purchased a Panasonic Plasma TV in August 2013. I have been extremely enjoying the unit until a few weeks ago when I went to turn it on and it made a buzzing noise and that’s all it did. I called Panasonic support and they sent out a Technician from [redacted] ([redacted]. The Technician, [redacted] found a small crack on the lower left side of the inner TV panel and took pictures to send to Panasonic. He stated that he saw no evidence of obvious damage as the crack was internal and not external. [redacted] called today stating Panasonic will not fix it because an engineer at Panasonic looked at the picture and determined so. I called Panasonic today and told them what I’m typing here and all they said the same thing execpt they added that my warranty was now void and hung up. I returned the call and asked them if there is something they can do as this was not my fault and a manufactourer fault. Again, "No you're warranty is void, there is nothing we can do for you." I’m extremely upset and beside myself at this determination and very poor customer service I received. I chose this TV because it was the best plasma made and I would expect my loyalty to be reciprocated when I have an issue.

I would appreciate you looking into this and helping me in finding a resolution, or point me in the direction I need to get this resolved

My warranty Panasonic Case number is # [redacted]

Thank you in advance,Desired Settlement: I've only had this TV for 6 months and have done nothing but enjoy it. I would like Panasonic to take responsibility, stand by their product, and correct the situation.

Business

Response:

We are currently researching the case. To better assist you, please provide us with the brand and model number of the wall mount that is being used with the television. You may contact me at the information listed below.

Review: My daughter bought me a TV from [redacted] last Christmas (2014) as a gift. She paid cash for the TV. The TV now does not work. I have asked Panasonic for help in repairing the TV and they have refused to help me because we don't have a receipt. This TV was over a $1000 and hasn't lasted a year. I need them to replace the TV. Please help me. They keep giving me the run-around. No one seems to want to help me.Desired Settlement: I'm looking for the replacement of my TV with a comparable model.

Business

Response:

A repair authorization was e-mailed to the servicer. The repair will be covered by Panasonic.

Review: Panasonic has a policy that states that you have to pay for technical support.

According to Panasonic support that I called on 1/29/2015 unless your television is less then 2 years old or you fax then a proof of purchase you have to pay to get technical support on the phone. I needed assistance updating the [redacted] version on my Veira television (model #: tc-[redacted])(which according to [redacted] is so old they are surprised I was able to watch anything in the last week) and I was informed that since my television is more then 2 years old I would have to pay to get technical assistance or I could use their website if I did not wish to pay. I do not understand why I should have to pay to get assistance to update a program that their TV runs. The TV should update the software needed to run the programs it says it can run. If the TV can not update the programs then why should I have to pay to get assistance with updating the software on a television I paid good money to own. When I informed the customer service representative that I would not pay for his help he told me I could use the website. When I asked to speak to his boss he informed me that he did not have one I could speak to. I am appalled at the idea that a company expects its customers to pay for help when their product doesn't work properly.Desired Settlement: All I want is for someone to update my [redacted] software or tell me how to do so without me having to pay a fee for their help. If the [redacted] software can not be updated then Panasonic should reimburse me the expense of my [redacted] subscription which I got solely because I could watch it on their television.

Business

Response:

We are currently researching the issue with our technical dept and will advise as soon as we have a response.

Review: We purchased a Panasonic Upright Deluxe vacuum cleaner in March, 2014. The product included a Full Warranty for one year from the date of purchase. On September 13, 2014 the vacuum did not operate at all. We called the Panasonic who directed us to come to Seaford, NY for repair. Seaford, NY is over 45 miles from our residence and requires crossing the Throgs Neck Bridge ( a very long, very busy bridge used to get to JFK and LaGuardia airports ). We protested to Panasonic, who then instructed us to ship the vacuum cleaner by UPS to the service center with their reimbursement to be sent. The vacuum stands at 4 feet high and weighs 21 pounds. The shipping cost we paid was $52.48 ( we have the recipts if necessary ). We have not received the reimbursement of $52.48 to date. We respectfully request Revdex.com to contact Panasonic to make this reimbursement.Desired Settlement: Refund - check for $52.48

Business

Response:

We are issuing Mr. [redacted] a refund for the packaging and shipping expense to send the unit to our authorized servicer for repair. The customer was advised.

Review: We purchased inch Viera plasma television March 2012 and one of the SU/SC/SD boards have failed. Judging by the 850 or so similar complaints we've found logged online ([redacted], the frequency of this issue would suggest defective parts in manufacturing. We have contacted Panasonic several times on or about July 25, 2014 (case #[redacted]) and the supervisor on duty at the call center claims Panasonic has no knowledge of the issue and that necessary parts need to repair the television are either out of stock or no longer manufactured—we cannot get a straight answer on this. Panasonic did offer to supply us with contact information for a local repair center, but has failed to do so. We have tried numerous occasions to contact Panasonic to get answers but we just get stuck in a phone loop. Given that the failure of these board seems to be a consistent issue, Panasonic should be doing anything and everything possible to help their customers resolve these issues instead of stonewalling or giving them the run around.

Panasonic's product marketing claims this unit model should "last for up to 100,000 hours… more than 30 years of viewing 8 hours a day" We would not have made this purchase had we known the unit would only last 28 months.Desired Settlement: This was a substantial purchase and since it does not seem like the unit can be repaired, we would like to get a replacement or a voucher towards the purchase of a replacement.

Business

Response:

Working on getting TV evaluated SCR

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

"Working on getting TV evaluated SCR" is very vague; I have no idea what this means in terms of a resolution.

Panasonic is not in possession of the TV, so I am not clear on what or how they are evaluating it.

Regards,

[redacted]g

Business

Response:

[redacted] you will be receiving a call from [redacted]. Arrangements will be made to have the TV evaluated. Once they forward their findings and breakdown on the repairs. I will review this and I will be in communictions with you. SCR

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], I find that the proposed action is a good first step toward resolution, provided that they follow through.

Regards,

Review: My mother purchased a panasonic microwave from [redacted] in October 2011. She used it in early November to cook a baked potato - followed the directions - and the inside of the microwave caught fire. The entire inside is now black and she is unable to use it. When she called Panasonic they refused to replace it or refund her money. She spoke with them at least twice - the reference # is [redacted]. The address info that I placed in the business section is not correct but I didn't have the info - I believe customer service may be located out of the country. Because they were so rude to my mom (November 13), I called today and was told that "[redacted]" would call me back before 5:00 eastern - I asked for someone else but no one else could handle the case. I would appreciate it if you would intervene for my mom. She is 81 but totally capable of handling a microwave - I have no doubt that she knows how to cook a baked potato. If you need me, please feel free to call me at [redacted]. Thanks. [redacted]Desired Settlement: See Complaint Text

Business

Response:

compliant # [redacted] customer stated she left the microwave unattended when cooking a baked potato and it caught on fire from overcooking. Warranty denied.

Review: We'll am having a hard time getting them to fix my tv every time I call. They ask for my info and send it to service and every time they do the same thing they try to get someone to come and service my tv . I'm going on circles with this people . Every time I call to ask if they can get my tv fix they tell me that there isn't any repair guys in my area so they escalate my case . And by escalating they send it to the guys that. Set up services and all this starts agin . They tell me that they are going to find a hey service repair center in my area. And every time they tell me the same thing . So I ask for a replacement or refund. So they ask me to send a copy of my receipt Prove purchase. So I send it like 3 times and they keep telling me that is it a valid receipt . This TV is still under warranty so I don't get why they are doing this .Desired Settlement: I like a replacement or a refund. That's all I want I've been going back and fourth for about a month and .5 so let's get this over and done with . And move on .

Business

Response:

Unfortunately the customer needs to provide a valid Bill of Sale for in-warranty repair, as this model was manufactured in 2012. The attached document provided by the customer is not a valid receipt. Once this is done we will gladly assist the customer.

Review: new panasonic dmc-fz200 came with defective lens hood.

I am not getting warranty replacement from panasonic.

they customer support keeps dragging the feet.

case [redacted]

problem identification: see (1) below

purchase receipt: I wish I can attach sales receipt

purchase date: 6/8.

part number: VYQ7878 ( panasonic part department supplied one )

contents of what I emailed to panasonic support on 7/12:

today I talked to a rep in the tech support about my predicament by way of panasonic part department( to find out the part number of a defective part).

yes, I had to go through the huddle of calling in part department to find out the defective panasonic camera part .

I feel the panasonic customer support is wrong(or lazy) to send the customer who came to them for help all the info they needed to help out the customer.

I feel it is their job to find the correct part info ( which is under warranty - less than 2mos from the date of purchase) when I gave full information about the defective part.

I may send this complaints to the Revdex.com so that panasonic do not do this kind of spin around to customers who may not be able to coupe with this kind of treatment.

[redacted]Desired Settlement: I would like the replacement ASAP.

Business

Response:

Our Factory Service Center in McAllen, TX is sending the customer a replacement lens hood via standard overnight and will email with tracking number.

Thank you

Consumer Claims Dept.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I appreciate your help in resolving the issue I had with Panasonic Warranty related issue.

I believe Panasonic finally reacted when you interceded on this issue.

They sent me a replacement part that I requested after dragging their feet more than a month.

Regards,

Review: broken plasma TV that is less than 30 days old and keep getting told someone will call me back in 24 to 48 hours and its been 30 days and no call back

purchased 9-11-2013 and had to be ordered, picked up at end of october, tv broke the middle of Nov 2013. Called for service and was set up for repair. the day before the repair they cancelled the apt and told us parts we on back order. not sure how they knew what parts cause no one ever came out. have been told for about 30 days now that someone will call back in 24 to 48 hours and it has been escalated. told again tonight 24 to 48 hours. bought at best buy in cedar park texas Plasma TC-P60ST60 $1623.74Desired Settlement: I just want a working television and will be happy to drive it to best buy to exchange!!!!!!!

Business

Response:

The unit repair was completed on 12/23.

Review: Product Issues. On my second Cordless Phone set 6.0 Plus. I am diabled keep a phone in bed. Had this one only three months from [redacted] Did make mistake of throwing out box and receipt but [redacted] wouldn't take it back anyway. have contacted Panasonic CS etc., and just as comments left on Revdex.com, products seem to be poor, break down, CS is bad.

I need the phone. Has a Base with Answering machine and two additional handsets, was not cheap. Serial number is [redacted] and Mode [redacted]n and Model KX-TG4021

None of the phones, plugged in all the time, on base all the time hold charge. It will light up and beep as it is going to work then goes dead so you try an alternate phone and do the best you can. This is my second try. I have had good Pansonic products before but the CS is horrible.Desired Settlement: Send package to take this one back and provide one that works or better. I am low income and on disability. I have invested money in two years on the same phone.

Please respond

Business

Response:

The warranty on the Panasonic cordless phone is 1 year from date of purchase. In-warranty service requires that a bill of sale be presented when requesting assistance. Based on the serial number, Mr. [redacted] phone was manufactured in 2011. As a one-time gesture of consumer goodwill, we can offer a discount on the purchase of a new telephone model from our website at www.panasonic.com. The customer may contact me at the info listed below. This offer is good for 30 days.

Consumer

Response:

Review: 10694059

I am rejecting this response because: Apparently, [redacted] sold a phone that wasn't even being MFG anymore. I am on disability and appreciate the offer. I have to choose between medications and food. Life is for the well and wealthy not the poor and screwed. I worked in a Department Store a few times on at PT basis. [redacted] probably took an old phone back. I do appreciate the discount but I am on limited income and chronically ill. I cannot afford anyting new at any cost.Thanks for the offer

Review: Our Panasonic Blu-Ray player no longer plays Blu-ray dvds. Apparently the device needs to be updated in order to stay current. We followed all directions on website as far as downloading firmware onto a cd-r disk. Blu-ray does not recognize. On website it states that if you are having trouble they will send you this disk to update the player. Call customer service, they claim they do not send disks anymore and want to charge me $10 just to help me with no guarantee. Customer service compared my dvd player to the [redacted] that needs regular updating. Only [redacted] does not charge for updates. I do not feel this is a warranty issue, if it is something that continuously needs to be done throughout life of product. Panasonic should have advertised on packaging that updating was needed and should provide these updates for free, not charge me $10 just to talk to someone. I tried talking to a supervisor who basically insulted me and told me that I was not downloading the program onto the disk correctly and wanted to charge me $10 to tell me how to do it. I followed their directions, I know how to download programs onto a disk.Desired Settlement: If my Blu-ray player needs updating, they should provide me the disk to do so like their website advertises.

Business

Response:

A copy of the firmware update will be mailed out to the customer today.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. Regards, [redacted]

Review: PANASONIC TV PANEL BURNED OUT AFTER A MONTH OF HAVING IT AND PANASONIC REFUSES TO FIX AND SO DOES SEARS THE COMPANY I BROUGHT FROMDesired Settlement: SAME TELEVISION OR REPAIRED

Business

Response:

This will confirm receipt of your claim submitted to the Revdex.com regarding your Panasonic television.

After reviewing the information, we must reiterate that a valid proof of purchase for your Panasonic television, Model TC-P50UT50T-2 be provided to proceed with the manufacturer's warranty repairs. the proof of purchase that you submitted and that is on record shows proof of purchase for a model TC-P50X60, clearly shows they are two different models.

Once you provide the correct proof of purchase showing the correct model and date provided of April 4, 2014 we can continue with the manufacturer's warranty. Please be advised that the model TC-P50UT50T-2 with serial number [redacted] was manufacturer in 2012. This will require the proof of purchase..

Review: The Panasonic web site stated that a HDMI cable was included with the home theater I purchased. When I received the unit there was no HDMI cable. I contacted their customer service who agree they see it says that on the web site but it is not listed in the owners manual under accessories. I did not know that when I purchased the unit since I did not have the owners manual at that time. The service rep said she would look into this on Monday Oct 20 and would get back to me hopefully by the end of the day or the next day. When I had not heard back by Wed. I contacted American Express since that is what I used for the purchase to open a dispute, I am waiting to hear back from them now but also wanted to open a complaint with the Revdex.com as well.

Product_Or_Service: DVD Home Theater

Order_Number: 469WL2LZCDesired Settlement: DesiredSettlementID: Other (requires explanation)

I want them to honor their advertising and send me the HDMI cable as stated in their ad.

Business

Response:

The information about the HDMI cable being included with our Home Theater system on our website was in error as the unit does not come with the cable. However as a gesture of consumer goodwill, the customer can purchase a HDMI cable and sent the receipt to my email address below and we will refund her for the cost of the purchase of the cable.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

I can not e-mail a receipt only a copy of the receipt which I will do.

Review: I have purchased a Panasonic Plasma TV about 2 years ago and it know longer works. I have called Panasonic and they will not take care of the issue. My TV has the "8 blink kiss of death" as reported by other consumers on the internet. Panasonic has a productive defect with their boards and refuse to recall or do anything about it. They are aware of the issue however when I asked if they have had other calls about the 8 blinks they stated no. Basic research on the internet states they have an issue with their boards and are aware of the issue and refuse to do anything about it. I would like the matter investigated and for panasonic to take responsibility for their defective product.Desired Settlement: Refund my tv at replacement cost of todays market less depreciation. (ACV)

Business

Response:

Spoke to customer informed her that we denied any assitance on the repairs of her TV. Unit is 2 years and 9 months old. It is OW.

Customer stated that She has a new TV that she purchased only 2 years ago and that it's different model. Customer is having the new TV repaired and submitting the paid repairs for reimbursement. Advised her to open a new Revdex.com claim for the new TV. Case closed SCR

Review: Panasonic Plasma TV ceased functioning 11 months from purchase date. Pursued repairs under terms of warranty. Panasonic sent service technician to evaluate failure, indicating electronic fault on boards and internal screen damage arsing from electronic component failure. Service technician submitted his report and advised that we contact Panasonic customer service after 48 hours. Called Customer Service and was advised that Panasonic denied warranty repair becuase in their opinion the failure occured as a result of impact. I challenged the conclusion with the representative who advised that I documented reasons for disagreeing with the conclusion and also to submit photographic evidence to support my challenge. I emailed additional photographs confirming that there was absolutely no physical signs of impact on the TV screen and detailed the events leading to the TV failure, which disproves their warranty claim denial. After 5 working days, I called Customer Service again expecting that my supporting information and photographs would assist Panasonic in reversing their original decision based on the facts was was advised that after review, their 'specialist' stood by the original warranty claim denial decision. As my email had outlined that immediately prior to the sudden TV failure, my wife and son were watching the TV from a sofa placed 12' away from the TV, that the TV is out of physical reach of our children, that there was no power surge before, during or after the failure and that under promise of swearing on oath that at no time during ownership has the TV EVER been subject to impact, as well as relaying the discussion between my wife and service technican at the time of assessment in which he stated that he had seen screen damage in other cases, caused by electronic board failure, Panasonic are still denying that the failure is a manaufacturer warranty issue that that they refuse to repair or replace the TV under its terms - a wholly unacceptable response.Desired Settlement: Panasonic to honor its warranty terms and repair or replace the TV at their cost, back to original manufacturer's condition and functionality, which ever is most cost effective and practical for Panasonic. An apology for accusing my wife of being a liar would also be appreciated. Panasonic make an excellent product and it is extremely harming to their reputation that they would take such a stance in terms of denying coverage when their 'specialist' technical conclusion is patently wrong and in terms of not standing behind their product. I feel that my wife and I have been managed poorly by their customer service team AND inasmuch that Panasonic would adopt such a confrontational approach to warranty coverage. We DID not mistreat our TV in ANY way prior to this failure and it is scandalous that Panasoic would treat us in this way. We feel very aggrieved at the outcome in this case and would like Revdex.com to assist in bringing about a satisfactory outcome, either with repair or replacement.

Business

Response:

I spoke with Mr. [redacted] today. My supervisor and I reviewed the photos of the cracked panel. The damage pattern is consistent with impact. The panel also shows signs of wear such as scratches. Therefore, warranty repair is denied. I also explained to Mr. [redacted] that the outer film on the panel is plastic so he would not be able to feel any type of crack on the outside which he understood.

Review: I purchased a Panasonic KX-TH1212B Bluetooth Link-to-Cell Base Unit & Phones. The box says "Link your cell to your landline and receive calls as well, thanks to Panasonic KX-TH1212". I have been trying for hours to link my new HTC One cell to it so I decided to go to the website support and spoke to chat. I was then told go to a link that she gave me. And only the following worked.

Apple iPhone

Audiovox SMT5600

LG PM-325, VX5300, Fusic, Chocolate

Nokia 7610, 6230, 6131, N80, 6085, N75

Motorola A630, Mpx220, Razor V3, ROKR E1, V550, V600, V710, SLVR L6, PEBL U6, KRZR K1, RIZR Z3, A1200, Q, RAZR2 V9

Panasonic X70

RIM BlackBerry 8700c, BlackBerry 8100 (Pearl), BlackBerry 8300(Curve), BlackBerry 8310(Curve), BlackBerry 8800

Samsung SCH-i730, SGH-X-830, E870, A930, SGH-D520, SGH-F300, SCH-a640, T809, SGH-U600, SGH-Z240, SGH-J600, SGH-E250, SGH E890, BlackJack II

Siemens S56, SX66

T-Mobile S710a, T610, W810i, W508i, 7050, Dash

I then asked why is that not listed in manual or even on box. Box says any cell that has bluetooth technology will work. I was told we apologize for the inconvenience and that there was nothing more that could be done. So I asked you make consumer purchase a product that says link any cell that has bluetooth technology and then say oh well. All I was told was sorry for inconvenience. I also asked why the link in manual to get devices that are compatible says page not found was not redirected to the link she gave me? I was told oh well your just stuck with it so sorry. I have pic of box to show my claim and also if you go to link they gave me http://shop.panasonic.com/shop/model/%20KX-TH1212B?t=specs&support#tabs and click on manual page 17 and and go to link page not found. Also copy of chat.Desired Settlement: I would like them to replace it with a compatible device that will work with my cell phone.

Business

Response:

Mr[redacted] was advised today that a UPS shipping label will be sent to him so he can ship the entire product, including accessories, to our customer call center in Virgina. Once received, a refund will be processed for the cost of the system.

Consumer

Response:

I am rejecting this response because:

I have not received any labels and the last time I spoke to someone was on the 14th when I was advised that after I sign and date release then I will be emailed the directions on hot to get the label. I am now at the point that I do not trust anything that this company says. I have tried to compromise with this company by taking a cheaper model then mine. By also paying UPS to pick the item up at my door. I will now sign the release once I receive my replacement and with the replacement I would like labels sent inside box so I can just hand to UPS and not have to pay for pick up.

Business

Response:

Mr[redacted] has been speaking with supervisor [redacted] and Mr[redacted] confirmed he did receive the labels as he has emailed them back to us. We have offered to send the replacement phone in advance and once he receives the new unit, we will arrange to have UPS stop by his home and pick up the old phone.

Review: Delivery of the product was late,no use paying higher price to panasonic.com than competitors for white glove delivery

I placed an order for a plasma TV on 21st of November and I receive my TV late,this was planned as gift for a special occasion .It is very disappointing that panasonic.com could not keep up with their shipping policies.To make matters worse I confirmed about the shipping time frames before placing order,and that's why I chose to go with the panasonic.com,rather than competitors who were selling the TV 20% cheaper.I was willing to pay a higher price just for the shipping time frame.As per panasonics shipping policy it was supposed to be 7 to 10 business days,The order was placed on Nov,21,2013 and delivered on Dec,12,2013.

In Short this is my impact

1) because of the shipping polices I payed 20% more to panasonic than other TV sellers, so that I can have the TV at 10 business days.

2) The one year manufactures warranty starts at the day I place the order,I lost three weeks in my warranty ,which is not my fault.

Order details are below

Order Number: 9Z2HRWMLB

Date of Order: 11/21/13

Item

Ordered Product

Description Estimated

Shipping Quantity Unit

Price Total

TC-P60ST60 VIERA�® 60" Class ST60 Series Full HD Plasma TV (60.1" Diag.) Ships in 1-3 business days. 1 $1,274.99 $1,274.99

Subtotal $1,274.99

Shipping $0.00

Discounts $0.00

Recycling $0.00

Tax $95.62

Total $1,370.61Desired Settlement: A 20 % refund of my final bill amount would suffice for the late delivery and lost time in my manufactures warranty.

Business

Response:

We received your claim filed with the Revdex.com regarding your Panasonic Plasma TV, Model # TC-P60ST60. Regretfully, we cannot comply with your request of partial reimbursement of your television. Please note that your manufacturer's warranty begins the day you received the unit, not the order date.

Thank you.

Consumer Affairs Dept.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

I am attaching four documents to prove that Panasonic did not comply with their shipping policy and the warranty begins at the date of purchase

1) document which shows the date of my actual order

2) document which proves they are late in delivery(also proves they did not power on the TV and check for proper functions as per Panasonic's claim)

3) an email from panasonic representatives confirming panasonic's white glove delivery time frames

4) document which shows that the warranty starts from the date of the purchase and not the date of delivery of the product(see the blue line).

I am not sure who is wrong when it comes to the warranty period.

The whole idea of writing a complaint to Revdex.com.org is to give panasonic a second chance.

I would like to make a request to Revdex.com.org to hold the negative review.

Regards,

Business

Response:

Our position remains unchanged in regards to any reimbursement for delayed shipping, however we will extend the warranty for the extra days during the delay in shipping. We will make a note in the case that the warranty will be extended for an extra three weeks.

Thank you.

Consumer Affairs Dept.

Review: Panasonic shipped us defective telephones and I have tried since July to return and exchange these for a new equal or comperable unit. But they have refused to do so.

Bill Me Later, who has partnered with Panasonic and financed the transaction of $124.00 has refused to dispute the charges for me and is now charging me a late fee of$25 and $35 .

The defective or broken telephones have been returned to Panasonic in McCallum TX via FedEx Ground at my expense as instructed to do so over one month ago, and they refuse to acknowledge receing or otherwise even though I have Proof of Delivery....Desired Settlement: Refund or Panasonic credit

Business

Response:

The warranty on Panasonic telephones is for replacement. The replacement phones were delivered to the customer today, 12/19 via fed ex tracking number [redacted]

Consumer

Response:

Review: [redacted]

I am rejecting this response because: The carton that was received by me yesterday is well over one month since they first received my return of the defective phones. Also and just as important, the phone set was not packages properly and all of the handsets were loose, the main control handset was loose so some of these units are visibly damaged adn potentially damaged from the movement within the carton.

When something is shipped as this was, 99% of the time, there will be damaged items. PERIOD.

So I need to return these at their expense with a prepaid return label.

Thank you!

Regards,

Business

Response:

Mr. [redacted] was sent a return label via email on 12/30 to return the phones for refund of his purchase price.

Review: My brother bought me a Panasonic TC-P50UT50 50" TV from Best Buy. Two months after warranty expired the TV stopped working and gave us 8 red blinks and no picture. We tried to resolve the issue with Panasonic but they insisted that they are unable to help without technical call out fees, labor and parts that could amount to more than the cost of a replacement TV. Now we are without aTV or a resolution as after reading numerous reviews and complaints over the years this is a known issue without a direct fix. It seems that though we can try to replace the parts which will cost a few hundred dollars it does not 100% guarantee that it will revive the TV. I believe that the shelf life of such a new product that is used for an average of 5-7 hours a week should not be 14 months. Please see attached link for proof of known issue:

http://reviews.cnet.com/flat-panel-tvs/panasonic-tc-p50ut50/4852-6482_7-35153392...⇄ />
This is just one resource we found, I am sure that there are many such forums out there with the same complaint.

Best,

[redacted]Desired Settlement: I strongly believe that this should be replaced or at the very least repaired without additional cost. The product should be recalled so others like me are not put in this position. It is a waste of resources to create an expensive product without an adequate shelf life.

Business

Response:

Spoke to customer advised her of the offer. Panasonic covering $269 and customer will pay $225. Feels that Panasonic should do better. She has declined offer. If customer changes her mind she can contact us.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

Panasonic does not stand behind their product. There is no guarantee that after fixing the existing problem the TV will not stop working again soon.

If Panasonic stands behind their product, they should let us purchase the extended warranty at this point, which will allow us to fix the TV under that warranty and also will give us the piece of mind that we can have the TV in working order for the future.

Regards,

Business

Response:

Ms. [redacted], We are sorry to hear of your dissatisfaction regarding the assistance on the repair of your out-of-warranty Panasonic television. Unfortunately, from time to time repairs are needed on an electrical product. Depending on the product they carry a certain term for warranty repairs. Once the warranty expires on a product Panasonic had no legal obligation to assist you once your original manufacturer’s warranty expired, especially in the absence of a Customer Care Plan. Panasonic has gone above and

beyond the necessary means to assist you, the customer, which is a core principle of our company. We must reiterate the decision of our Company has made and decline any further assistance.

Review: I was given a tv as a gift and the television goes into shut off mode when watching tv due to what the company told me was inactivity... I called panasonic and they wanted to charge 9 dollars to tell me how to turn this off in the television... operating a company where they know this is a issue then having the gall to charge someone to fix this is unacceptable... I have told friends neighbors about this outrageous charge to be able to have my tv stay on when I am watching the television..Desired Settlement: being able to switch my TV so it doesn't shut off when I am watching TV......

Business

Response:

If the product is over two years old; live technical support requires the customer to pay a service fee.

The customer’s unit is a 2009 model. The customer can receive free technical support on our Facebook page or the Panasonic website. The customer was advised of these options when he posted on our website on October 2nd, 2013.

Thank you for allowing us to comment regarding this matter.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

It should not matter if a product is old or not if you want people to purchase your product you should stand behind them and not try to extort extra money from customers when this is your product, I have found hundreds of complaints about this problem with Panasonic that they have the same issues. The funny thing is I called another television manufacturer and their company told me how to fix this.... I was also told by them they have had other Panasonic customers call and complain as well.

Regards,