Panasonic Corporation of North America

Review: Panasonic Lunix DMX-TS4 purchased on Amazon last year, 3/17/13 and shipped on 3/21/13. We received it approximately 3/26/13.

We have used it and been very pleased with it for the past year. However, we left for vacation to Mexico on 3/13/14 and the camera broke on 3/14/14. Due to being out of the country, we were unable to call. We returned back home late on 3/21/14 and I called the next morning on 3/22/14. I was told by customer service rep, '[redacted], that the warranty would be honored because 1. we were out of the country and 2. they would take the shipping date and shipping time into consideration when applying the warranty. He gave me a case number ([redacted]), an email address to send the information to and the shipping address and as far as I was concerned, my camera was being fixed/replaced.

On 3/24/14, I received a call from their repair center and was told that I was out of the warranty and the effective date was 3/17/14. I had shown them proof on the shipping date and told them that I did not have the camera in my hands until 3/26. He said he didn't care, it was expired. I also told him that I could prove that the camera broke on 3/14 and he also said he didn't care. He told me that I never should have used it underwater. )This is an underwater camera).

I have tried to contact them in writing several times and have gotten no response. Searches on the internet have revealed many, many other people having the same problems as me. I love this camera, I really just wanted it fixed or replaced.Desired Settlement: I would like them to honor the warranty and either fix or replace my camera.

Business

Response:

The customer was contacted and advised that there is a grace period allowed for warranty and that her unit would be covered. The customer was given a direct contact to ensure exchange with unit under warranty.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Jamie Ramirez contacted me and told me to send the camera directly to her and it would be fixed or replaced. Also that the other party involved would be educated. Thank you for your fast assistance.

Sincerely,

Review: This company has such a terrible business and service that I could not pick a single "Primary Nature of your Complaint". In fact, I can pick each and every complaint out of the following...Contract Issues: A failure to honor a contract or agreement, Customer Service Issues: Customer service failed to provide assistance; The failure to respond to phone calls or written request for assistance or support, Guarantee or Warranty Issues: Failure to honor money-back guarantees, a failure to honor service under terms of warranties, Produce Issues: The product I purchased was defective, Refund/Exchange Issues: The company failed to honor their policy regarding refund, exchange, or credit, Refund / Exchange Issues: The company failed to honor a verbal commitment to provide refunds, exchanges, or credit, Service Issues: An unreasonable or excessive delay in completing service. It all started when I ordered a television online from Panasonic on 12/4/13. The order number is ZXZSMDSA3. I had it delivered to my house, and my son's mother ([redacted]), who I gave permission through Panasonic to help dispute my case, received it from the delivery company six days late. Moreover, upon opening the box and setting up the tv, she noticed the entire screen was cracked, and not a single piece of styrofoam was intact, in the box, to protect it. Her and I, both, emailed the address provided on the order, used for the event our product had an issue, and neither of us got a response from them for days. When we called the customer service number received an email, the representative and the email said the issue would be resolved in 7-10 days. It has been over 2 months, and those two months have included numerous calls to Panasonic, speaking to representatives, even supervisors, and being told we'll receive updates and calls that never show up. We are being driven around in circles and need help from an outside source to get our money back.Desired Settlement: I would like the defect, headache of a television taken out of my house, by a Panasonic employee. I would also like an immediate and full refund of the total price of the tv order. In addition, I would like Panasonic to cover the costs of the satellite tv network bills that I have been paying for, but because I'm unable to use my television to watch it, I'm being billed for a service that I cannot even use (under a 2 year contract). It is not my responsibility, or my tv network's responsibility to have to pay for the charges for an unused service, due to a defective product that Panasonic sent to me. On top of all the latter, I feel that Panasonic should have consequences for their terrible product delivery, customer service, supervisors, product packaging, the ridiculous amount of time it has taken and to not resolve a customer's request/complaint, and all of the other reasons that I listed for why I am complaining in the above section.

Business

Response:

As per our E-Commerce group, they will arrange a return for the TV and refund the customer once the unit is retrieved.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. However, I was told I'd be sent an address (via e-mail) to ship the TV to, and I still have not received the e-mail containing the address. The sooner I have the address, the sooner I can ship it and get a refund.

Review: On December 24th, 2013, my 50 inch Panasonic (TC-P50GT30) television failed on me. I immediately called Panasonic customer support at [redacted]. The lady who answered sounded friendly and told me to go through some troubleshooting steps to see if we can possibly fix the issue right then and there. She said that because the red light (next to the power button) was blinking 7 times before each pause, that indicated that it needed to be repaired. I specifically told her that it was out of warranty. I told her I purchased the tv from [redacted].com in August of 2011. She then offered to pay for half of the costs to repair my television as a courtesy. At this point, I was just happy that Panasonic was paying for half of the repairs. She gave me the phone number to some place called Audio/Video Service and said it was an authorized Panasonic repair shop. I called them on December 28th, spoke with a guy by the name of [redacted] and explained to him the situation over the phone. I had to borrow my neighbor and his truck, just so he could help me take the tv to this repair place that is about 20 miles away from my house. I thought it was worth the trip since Panasonic agreed to pay for half of the repair costs. Today, at approximately 1:53pm, I called Panasonic to confirm that the tv was dropped off and to ask how I would get reimbursed. The guy I spoke with was rude and said he had no clue what I was talking about. He said no one authorized to pay for repairs. I asked to speak to a supervisor. I spoke with a lady by the name of [redacted], who I could barely understand. She was also rude and advised me that no one was paying for repairs and that there was nothing written in their notes. I asked for another supervisor and she passed me to a male by the name of [redacted]. This man was just as rude and said I must have misunderstood the first lady I spoke with. He admitted that she probably lied to me, but said they were still not paying for anything.Desired Settlement: This is the worst form of customer service I have ever experienced. The two supervisors I spoke with should NOT have any contact with the public as they have no "people skills" whatsoever. Remember, the first lady I spoke with literally lied to me and now, I am stuck with a bill that I don't feel I should have to pay in the first place. After all, these employees represent Panasonic and one of their employees agreed to pay for half of the repair costs. It is only fair that they hold on to their promise. It is not my fault that an employee is not properly trained and giving false information to consumers. This looks bad on the company. I want Panasonic to pay for half of the repairs costs as promised by the first employee. The estimate for the repair is $242.48. I have the receipt if you need to see it. If Panasonic refuses to honor their promise, obviously I will not be happy and I will never purchase another Panasonic product again.

Business

Response:

After reviewing Mr. [redacted] claim, we have offered to refund him the amount of $121.24 which is half of what he has paid for the repairs of his Panasonic television. SCR

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

I bought a Panasonic TC-P55VT30(top $), this was supposed to be top of the line tv,so I thought. My tv shut down and got the seven flashing lights(bad sd-su-sc board), I researched this problem and saw that a lot of it is happening to a lot of people.I contacted Panasonic to see if they were doing something about it and they said your SOL( contact a local technician and pay out of your pocket). I want to tell anybody thats reading this not to buy any product from a company that does not stand behind their product.

Review: I purchased some 3 boxes of 9 volt batteries, having used just over a box of them I found the last one's were very very weak and had little charge left on them. I contacted customer service as early as 3/24/2015 and at that time was given a case number...I was to be contacted shortly, waited about 2 weeks, given the same story and again I contacted the company and got a phone call that following Saturday only to be told I would be called in 24-48 hours on business days......Never happened and to date I've received the one call on a Saturday and no replacement, not contact my mail or phone.....Clearly, I should have had this issue resolved sooner then this and having to file this complaint is yet more wasted effort to have a company stand behind their products.. I've offered to send them the batteries and just really tried of calling and calling for no return call or solution as told by customer service that I call on three separate occasions.Desired Settlement: replacement, as it's only been nearly about a month now...

Business

Response:

The customer has been contacted and will be accommodated with replacement batteries accordingly.

Review: I had a horrendous time trying to return a blu ray player after have hours of time spent on problem with it the night before. I was given a major runaround, I haven't seen anything like this in years. Panasonic's customer service is archaic to say the least. They indicated I would get free postage on the return, which did not happen. I had to pay for it, I mentioned this in the paypal dispute and haven't heard back from them. They mention a "restocking" fee which I should NOT have to pay for, the product was defective and their firmware updating system was defective as well.Desired Settlement: Full Refund of the amount I paid for the product ($75.60) plus ($10.93) for the shipping return postage.

Business

Response:

Ms[redacted] unit was received today back at our warehouse and she will receive credit in full in the amount of $75.60 for her player. In addition, I have processed a refund check in the amount of $10.93 for shipping which she will receive within 2 to 3 weeks. Please note that Ms. [redacted] was mailed a Fed Ex return label on 12/8 by us but chose to pay for her own shipping instead.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I purchased a canister vacuum optiflow Mc-Cg937 purple color on 1/14/2014 for the price $354.66 and I thought it was a good product until a piece stop working after few times used, when I called the panasonic main number customer service it was a joke I explained that I don't know what happened and I need a replacement since I bought it few months ago and they give me so much trouble I was told if anything happens to the vacuum it will be replace it on the warranty that it has for one year ,now they want me to send the part plus the whole vacuum, I have to pay for the shipping or driving all the way to seaford ny (516) long island , I live in [redacted] ([redacted]) Westchester county they don't have no service at all I have to pay tolls, gas ,my time to go more than 25 miles which with the traffic and bridges it is more than 2 hours, unacceptable I've said why I cant send the small piece that is stop functioning, they say the repair man need to whole vacuum to make the small piece to work and check and I ask what happens if he can't fix it .they said they will let me know .I've said what kind of joke is that if he cant fix it then it has to be replace it right it is on the warranty, they said they cant tell me they will make a decision afterwards, .. I asked to talk with a manager that told me the same thing. in other words they want me to pay for not only the small piece that it is attached to the vacuum (A brush) for sucking cat hair on the couch also for the whole vacuum that weights a lot of pounds how much am I pay? since I cant drive all the way to seaford...this company has terrible service and no help at all once you purchased the vacuum,

Product_Or_Service: [redacted]Desired Settlement: DesiredSettlementID: Replacement

get a new brush piece since the one that I have stop working I wasted 2 hours from transferring from one number to another with no help ,

Business

Response:

Emailed customer and advised that the warranty is for carry-in service for 1 year parts and labor from the date of purchase with a copy of the receipt.

However as a gesture of goodwill we can send the customer pre-paid UPS shipping labels to ship the unit to our Service Center.

Review: We own a Panasonic TCP65VT60 Plasma TV. We have had it for 5 months. On the evening of March 17, 2014 it was heard to explode, then it went black and has never come back on. Following the explosion, we discovered cracking in the screen. We have had to fight and threaten and spend hours on the phone with a drone staffed scripted response customer "not" service 800 number. We spent over $2,000 on this tv, and while it is awful to have an expensive investment fail you like this, we expected the 1 year warranty to cover this. We expected Panasonic to deal with us in good faith as we did when we bought their product. That is not what is happening at all. It is so obvious that they have looked for any reason to deny us coverage. They refuse to give us a direct number to any department that would take responsibility. They are arguing a chicken and an egg theory to deny us. They say, "if there is a crack that is normal wear and tear and not covered. I say "but the explosion preceded the crack and that means something inside the tv failed and caused the crack". Panasonic is the best example of everything that is wrong with corporate America.

Product_Or_Service: 09/09/2013

Order_Number: Claim 31201380

Account_Number: Serial No. MK3225061Desired Settlement: DesiredSettlementID: Replacement

We want the tv replaced or repaired at Panasonic's cost under the 1 year warranty coverage, because a $2,500 tv should last longer than 5 months.

Business

Response:

We are processing a refund for the customer.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: On 11/17/12, I purchased a Panasonic Plasma TV from a [redacted] in Chandler, AZ. The cost of the TV was $1449.98 for Model: TC-P50GT50. Approximately 404 days later on 12/25/14, while watching TV on Christmas Day, a 3 inch solid black vertical line appeared on the left side of the display approximately 6 inches from the edge of the TV. On 12/26/13 I called the Panasonic Viera Concierge telephone number and spoke to a person named [redacted]. [redacted] advised me to take the TV to an authorized Panasonic service center named “** Electronics,” in Gilbert, AZ, to be evaluated by their technicians. On 1/08/14 I received a call and a quote from ** Electronics, after they consulted with Panasonic technicians it was determined the Plasma display was bad. I was told the display panel replacement cost would be $1555.57. The TV was meticulously maintained and had no damage, which can be confirmed by **’s Electronics. Panasonic escalated my case number [redacted] and it was assigned to Team 3. On 1/10/14, I emailed my original purchase receipt and the quote from ** Electronics (after they spoke to Panasonics technical support personnel) to Team 3 so they could evaluate my case. On 1/21/14, I received a call from [redacted] from "Panasonic Customer Experience." During the phone call [redacted] said my case had been looked at and he then told me "Panasonic's resolution will be a 65% check reimbursement for the purchase of another equivalent Panasonic Television purchased from Panasonic Direct (http://shop.panasonic.com)." The reimbursement is for the item only, therefore does not include taxes, shipping, etc." I verbally rejected [redacted]'s offer and asked him if he would email me the offer. [redacted] said he would and I received an email with their resolution offer. Later that night I logged onto the Panasonic Direct website to look at "another equivalent Panasonic Television" and there were no 50 inch plasma TVs of equal or better equivalent available on their website.Desired Settlement: Panasonic made a "resolution offer" to me that they can not even honor. Panasonic Direct does not even sell a 50 inch plasma TV of equal or better "equivalent" on their website. They do have a "preorder" for a 50" LED but if I wanted an LED TV I would have bought one back on 11/17/12. Panasonic should refund me at least one half of the purchase price for the defective Plasma TV they produced and I eventually bought from [redacted]. In November of 2012, after doing a lot of research, I bought a Panasonic Plasma TV that was highly rated for picture quality by the electronics review site CNET. Having a highly rated picture quality is only worth something if the TV's display panel does not fail in 404 days. Panasonic does not make Plasma TV's anymore. Consumers can draw their own conclusions as to why they don't. I have my original receipt, the quote from ** Electronics, and my emails to and from Panasonic.

Business

Response:

Since there is no stock on our website currently, the customer may purchase the Panasonic Plasma locally or via an e-tailer. This offer will remain open until Friday February 21st, 2014.

Business

Response:

We are scheduling a pickup of the customers unit. After the unit is in transit a refund will be processed. The refund amount will be: $906.91 plus state sales tax.

Consumer

Response:

I do not believe Panasonic will honor the message they sent to the Revdex.com on 2/24/14! ?due to an email communication I had with them on 2/27/2014. I have attached the emails in a .pdf file

MESSAGE FROM BUSINESS:

"We are scheduling a pickup of the customers unit. After the unit is in transit a refund will be processed. The refund amount will be: $906.91 plus state sales tax. "

I have reviewed the above response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory but I have a serious concern that Panasonic is not going to honor the above message and this is due to an email communication I had with them on 2/27/2014. I have attached the emails in a .pdf file

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

As of 3/13/2914, Panasonic Corporation of North America has not made ONE resolution offer that they could honor in order to compensate me for a 59" Plasma TV that had a DISPLAY PANEL FAILURE within 404 days after the purchase of the TV. On 2/24/14 they responded to the Revdex.com and made an offer to pickup the TV and reimburse me $966.91 plus state taxes. After I contacted them to schedule a pickup time, they told me the offer was not meant for me. They had previously offered to send me a re-fund check for 65% of the purchase price on a new Panasonic TV. That offer was IGNORANT. First, because their is no stock of a comparable 50" Plasma TV from Panasonic, electronic retailers such as [redacted], or any internet businesses. Secondly, because I would have to be an it to give Panasonic one more penny of my money. I already paid over $1500.00 for a Panasonic Plasma TV that worked for 404 days. I will be sending "my experience with Panasonic" to every television stations‘ consumer/investigative team in hopes they run the story on the evening news. Panasonic's Executives should be appalled and embarrassed at two things; the life of the product they produced and their response to a valid consumer complaint. I will never ever purchase another Panasonic product again!

Regards,

Review: I purchased my Panasonic Plasma TCP55ST50 television from Amazon 16 months ago. I was having problems streaming video so I called Panasonic technical support. After trying several things, the representative had me conduct a 'self-test'. The television did the self-test but afterward it would power off by itself after I turned it on. As instructed by Panasonic, I took it to get evaluated at the closest certified repair shop (which required me to take a day off work and drive 30 miles round trip). Xpert Electronics evaluated the television and diagnosed that it needs a new A-Board--this seems to be a prevalent problem with Panasonic plasma televisions. Case #[redacted]. I'm in contact with customer service, but I also have a concern which needs to be addressed--I do not want my defective A-Board replaced with another defective unit that will fail in a year and a half.Desired Settlement: Since the television was manufactured with a defective board, I expect the repair/replacement to be paid for by Panasonic. But I have a huge concern--will the replacement A-Board also be defective? I do not want to re-visit this again in 16 months. I want assurance that my television will not be repaired using a defective replacement part; therefore, not only do I want my television back to working condition, I also want piece of mind. Can you assure me that this board will last (I don't want to cringe every time I power on my TV wondering if it will not work). If I cannot be assured of this, perhaps the television needs to be replaced with a different one that does not use these A-Boards.

Business

Response:

The customers confirmed that he wishes to accept my offer to send the A board to the servicer at no cost to him and that he would be responsible for the balance of the repair. Case closed.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

CASE NOT CLOSED! I feel I've been duped! I made it completely clear with representative, [redacted] (sp?), when I spoke to him initially that this is unacceptable. I called back to have him send the A-Board in order to expedite the process of my television repair. However, I still am not satisfied. I fully intended to follow up with the Revdex.com after having [redacted] send the A-Board.

The only satisfactory solution to me is that Panasonic pay ALL THE COSTS!--Mr. [redacted] did not have the authority to do that (he said he did not handle Revdex.com complaints) so I'm prepared to take this to the highest level of Panasonic if necessary (If this is not resolved I will be drafting up a letter to [redacted] to express my displeasure and concerns with Panasonic customer service).

This television is 14 months old! I have NEVER had a television fail in such a short time. My other concern is that this A-Board may be faulty as well! I do not want to revisit this again in 14 months. Again, I brought this to [redacted]'s attention but he did not have the authority to give an assurance about that--again unacceptable.

I am very unsatisfied and appalled at Panasonic's customer service and their unethically treatment of customers--I still want to hear from Panasonic regarding a possible POSITIVE solution to my problem.

Regards,

Business

Response:

Mr. [redacted], We are sorry to hear of your dissatisfaction regarding the assistance on the repair of your out-of-warranty Panasonic television. Unfortunately, from time to time repairs are needed on an electrical product. Depending on the product they carry a certain term for warranty repairs. Once the warranty expires on a product Panasonic had no legal obligation to assist you once your original manufacturer’s warranty expired, especially in the absence of a Customer Care Plan. Our records show Panasonic has gone above and beyond the necessary means to assist you, the customer, which is a core principle of our company. Unfortunately we must support the decision of our Customer Call Center and decline any further assistance.

Review: I have purchased TWO Panasonic Plasma TV's and both TV's have died via defective parts in an untimely manner. The first set (Panasonic TH-50PZ80U ) was less than two years old when it received a "Red 10 Blinking Light Error Code" rendering the set useless. Thinking this was a one time defective unit, we purchased a second Panasonic Plasma TV (TC-P50U50) on May 15, 2012 only to receive another "Red 8 Blinking Light Error Code" rendering the set useless on July 21, 2013. After researching these errors, I believe Panasonic is willfully producing defective products and underestimating the percentage of defective TV's sold to consumers.

I have purchased TWO Plasma TV's and BOTH have been defective in the same way in an unreasonable amount of time and conveniently just weeks past their warranties.Desired Settlement: I would love an explanation of these errors and what (approximately) the odds are that I have received two defective products out of two products purchased (100%). During the unusually short lifespan of these plasma TV's, I did enjoy the sharp image and quality of the product but it's not worth the price if these TV's are sold as DISPOSABLE sets.

I would be satisfied with a new REPLACEMENT Plasma 50" TV (mostly to see if I could be so unlucky as to have a third defective set) or would be satisfied with a full monetary refund so I can replace this last purchased set (Panasonic TC-P50U50) with another, more reliable brand.

Business

Response:

Called customer and left her a voice mail message asking her to call me back. We can discuss options available to assist her. SCR

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

This is not a solution to the problem. I have spoken with a representative ([redacted]) and am still waiting for a satisfactory outcome as of 9 AUG 2013. I am faxing proof of purchase to the panasonic representative today and will wait for an authorized service person to call me to set up an in house appointment to repair the defective TV as per my phone conversation with Ms. [redacted].

Regards,

Business

Response:

Spoke to customer. she is emailing her POP. She will not be home for a couple of week. Will have somebody staying at her house. She will email me the information of names of individual. I will have the AIS contact customer so they can start the repairs on TV.

Review: I purchased a lumix sz7 camera in December. In June it suddenly stopped working. I immediately called Panasonic to initiate a warranty repair/exchange. I sent the camera into the McAllen Texas repair facility as instructed. I was informed that I should receive a new camera in 7-10 days after receipt of the non working unit. I shipped it UPS, it arrived at the facility on June 19. I waited 5 days and according to their computer system, my camera was "awaiting arrival". I called on June 24th to inquire why it had not been received as I had tracking from UPS stating otherwise. I was told that "we have a new system and are experiencing a backlog". I called back several times during that week trying to get someone on the phone who could give me answers about the issue. Each time I asked to speak to a manager or supervisor I was told there were none available and that one would email or call me by days end. 4 weeks later and I still have not gotten a call or email form a supervisor. I was told during my calls that there were no cameras available at this time to replace mine with. I was told I would get a refurbished camera that was comparable to the one I had, which I was not happy with. I did finally, after over 2 weeks of arguing get someone to agree to send me a replacement camera, they overnighted a refurbished model that was actually a "better" camera than the one I had purchased. I was happy with this, until the camera arrived. The replacement camera was in less than new condition. Several buttons and switches were loose and the camera will not charge or connect to a computer, and is, as such, useless. I called Panasonic AGAIN, and informed them of the situation. They sent me a new cord, the camera still does not charge. I was told on Monday of this week I would be emailed a return label, I have not gotten this email, I called today to ask why and was not given a good answer, I was also told they again have no camera to send at this time with no ETA .Desired Settlement: I want a NEW replacement camera that is comparable to the original, now discontinued, model I purchased in December. I am not happy with the quality of the refurbished units nor with the fact that the remaining 5 months of my original warranty are not honored and the used cameras they send have been used and are not going to last as long as the one I got in December, and that the refurbs also only have 90 days of warranty on them.

Business

Response:

Ms. [redacted] was resent a shipping label on 7/17 which our McAllen facility confirmed was received. Please advise if it has not been received yet.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID 9626657, and find that this response is indeed correct, however I have not yet received the SECOND replacement camera and so will not be satisfied until I get a working camera in good condition with a full warranty on it. It would be nice if this could happen in a timely manner as I use this item for business and have been without a source of income for nearly 6 weeks longer than anticipated thus far.

Thank you.

Consumer

Response:

this is regards to the original complaint [redacted] I have been sent yet another unacceptable camera as replacement. I was sent a camera with 4x zoom and a non leica lens. I made it very clear in my original complaint that a replacement with these parameters was the only one that was acceptable. My original camera was purchased for the SOLE reasons of a Leica lens and 20x zoom. I do not want or expect any less when given a replacement. I waited more than 4 weeks for the original resolution, another 4 for replacement which was inoperable. I waited another 2 weeks for a second replacement that was new but not comparable to the original purchase. I was told when calling about the 2nd replacement issue that I would get a call back from a supervisor in 24-48 hours. It has now been 6 DAYS and I have been on hold for nearly an hour trying to get assistance. I have been without a this camera for almost longer than I owned the working original. I sent it in for repair/replacement 9 weeks ago. ( I was just booted from hold and had to start the process all over agian.. after nearly 50 minutes on hold)

Desired Settlement: I want either a NEW replacement of the original camera model or a NEW replacement of a comparable model. I REQUIRE the the replacement have a Leica lens and at least 20x zoom. I do not want another bad refurbished model. At this point a refund will be ok, but I have to add that I got this camera on sale, and it has since been discontinued. I cannot get another camera with these features for the same price.. or even close, which is why I am more upset about this issue. I am a professional photographer and I use this camera for my work. I have lost income due to not having all my camera equipment available to me, I have spent over 10 HOURS on HOLD alone trying to resolve this issue and Panasonic is never going to be able to pay me back for the time and extreme aggravation I have been forced to endure.

Business

Response:

Update from our [redacted] facility below:Your points are well taken and understood on my part. The details exchanged were not as specific as they should have been and the parties involved have been coached on that point so we can avoid this type of scenario from playing out in the future.The replacement unit was shipped out today on Federal Express tracking number [redacted] Please advise if there is anything further I can assist with. I am happy to provide whatever support might be needed.

Review: I placed an order in Panasonic website on Black Friday last year. I didn't get the delivery.

I called customer center three times in these three month, all of them told me that [redacted] lost the package and I'll get refund in a few days... But I still haven't received refund. I also emailed to them about the refund request, but no reply from them.

Below attached is the details about the order.

Order Placed Nov 25, 2015

Order Number: [redacted]

Tracking Info:

Tracking # [redacted]

Payment Information

Payment Method

Credit Card

Amount: $64.17

Payment Total

Subtotal $59.97

Shipping [redacted] Ground FREE

Sales Tax $4.20

Order Total $64.17

Shipment#1

Item Quantity Price Shipping Address

[redacted] Replacement Ionic Brushes (For Panasonic [redacted] Toothbrush)

Item No: [redacted]

3 $59.97

Business

Response:

The customers lost shipment claim was completed yesterday 2/22/16. The customer has been refunded in the amount of $64.17.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.

Review: Dear,

I really frustated about PANASONIC repair assistance. I sent my microwave to TV Center on November 05th 2015, to fix the problem under waranty and when I got to pick it up (November,16th) I figure a lot of scratches on the door So I said that I was not happy about it and they decided to change the door (my microwave was new). The problem is that TV Center told me that it should be ready in one week it means November 23th. I still waiting for my microwave and got really disappointed with Panasonic support and repair company.

I went to TV center last Thrusday (December 03th) and they said that microwave would be ready by saturday and t I called a week ago and they still did not received the door to replace.

I going to complete 1,5 month and I still do not have my microwave

Appreciate your reply.

Fort Myers, FLDesired Settlement: I wanna a new microwave with the same type and model (same specification)

Thanks

Business

Response:

I spoke with TV Center who advised me that the customer will be receiving an exchange.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: PURCHASED SPAG61N5GQ-1 DMC-LZ30K UM3SA001748 DIGITAL CAMERA THROUGH GROUPON ON MAY 25, 2014. THE CAMERA WAS DEFECTIVE. I CALLED PANASONIC WARRANTY AT 1-[redacted]. I WAS TOLD THE DEFECT WAS A KNOWN ISSUE. GIVEN CASE #[redacted] AND TOLD TO SEND THE CAMERA TO PANASONIC EXCHANGE CENTER; 4900 GEORGE MCVAY DR; SUITE B; MCALLEN, TX 78503. I RECEIVED THIS EMAIL 6/25/2014.......

Richard,

This is a courtesy email to advise you of the status of unit you sent in for repair.

SPAG61N5GQ-1 DMC-LZ30K UM3SA001748

The unit was processed in warranty, and will be assigned to a technician within 3 to 5 business days. Also, we need to verify your complete return shipping address as that was not received with the paper work you sent in.

Regards,

Panasonic Corporation of North America

4900 George McVay Drive Suite B Door 12

McAllen, TX 78503

T 956-683-2930

F 956-668-8055

[email protected]

TODAY IS JULY 29, 2014 AND I STILL DO NOT HAVE THE CAMERA I PAID FOR ON MAY 25, 2014.Desired Settlement: REPLACE THE DEFECTIVE CAMERA IMMEDIATELY. I PAID FOR THE UNIT MAY 25, 2014. 2 MONTHS LATER I HAVE NOT RECEIVED A REPAIRED OR EXCHANGE CAMERA.

Business

Response:

The replacement unit shipped via Fed Ex tracking number [redacted] and is scheduled to be delivered to you tomorrow 8/5.

Consumer

Response:

I am rejecting this response because:

I WAS NOT ABLE TO OPEN THE RESPONSE EMAIL. BUT, THERE CAN BE NO VALID REASON FOR PANASONIC TO TAKE TWO (2) MONTHS TO REPAIR OR REPLACE MY NEW CAMERA PURCHASED 5/25. THE EMAIL BELOW WAS RECEIVED 6/18 ONLY AFTER I CALLED TX TO COMPLAIN. HAD I NOT CALLED AGAIN, I DOUBT THE CAMERA WOULD HAVE EVER BEEN SHIPPED.

This is a courtesy email to advise you of the status of unit you sent in for repair.

[redacted]1 [redacted]

The unit was processed in warranty, and will be assigned to a technician within 3 to 5 business days. Also, we need to verify your complete return shipping address as that was not received with the paper work you sent in.

Regards,Panasonic Corporation of North America

4900 George McVay Drive Suite B Door 12

McAllen, TX 78503T 956-683-2930

F 956-668-8055

[email protected]

FURTHER, I RECEIVED A CALL FROM PANASONIC IN NJ ON 7/30 SAYING 'TEXAS HAS NOW ORDERED THE PARTS TO FIX YOUR CAMERA.'

INEXCUSABLE LACK OF SERVICE.

Review: Our Panasonic microwave purchased on 3/14/14 quit running 8/10/14. After several phone calls to Panasonic and various other places (about 3 weeks) I was able to get someone at Panasonic to send out a prepaid shipping container to send the microwave to: Microwave Service Specialties Inc, [redacted]. The microwave was repaired and returned within a couple of weeks but upon opening the box we noticed the top back corner on the left was dented and the left (hinged) top corner of the door was chipped. I called Microwave Service Specialties the next Monday (9/22/14) and they sent UPS out the next day with a label to pick it up and told me they would call me and let me know what would be done about it. I checked tracking and found that it had been recieved by them on 9/29/14. I had NOT been called so I called on 10/01/14 to get status info and was told that it had not yet been processed but would "EXPIDITE". Didn't hear back from him so called again on 10/08/14 and was told that he had emailed panasonic but had no reply so he would email again and try to call me back that day. NO CALL! I decided since Panasonic seemed to be the hold up I'd try calling Panasonic myself. On 10/09/14 I talked to rep [redacted] who said she would "EXPIDITE". I told her that I wanted to know today what they were going to do because I am making payments on a microwave that I cannot use that is not even at my house. She said if I need to call back to call tech support. Near the end of the day I had not been called so I called back this evening before 4pm and was told that Tech support could not do anything for me and that I would have to wait till someone could call me in 24 - 48 hours, also that the only one who could answer my question was the "Field Support Officer" but they have no way to contact them plus they had gone home for the day. Finally after waiting 30+ mins talked to Supervisor, [redacted], till call was suddenly dropped. I Need to have this issue resolved NOW!Desired Settlement: I Just want to have a WORKING Microwave like I purchased, that is not otherwise damaged. Replacement would probably be their best option since it has obviously been dropped by someone and who knows what other damage may have been done.

Business

Response:

Our records show that the a refund will be processed after receiving the return sticker for the full purchase price.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

That is if it actually happens.

I called Panasonic today for an update in the status of my claim after sending a copy of my purchase reciept via e-mail 5 day go and not hearing anything back. I was told a check would be sent to me as soon as they recieved the Model/serial# sticker from the microwave. No one has Ever called or contacted me in any way so how do they think I would know to do this? It is impossible for me to send them anything from the microwave since it is in Maryland and I am in Missouri. After speaking to a supervisor who informed me that they could not simply call the repair center in Maryland and request the information from them but would need to resubmit my information to the Field Office for another way to resolve the issue as they could see that it WAS in the information previously sent them that the microwave was not in my possition I told him I would call the Service Center and have them to send the sticker to the requested location. I did call the Service center and the guy there said that he would "just talk to his boys in Jersey" and would not need the address to send it to. So if this works out good, but so far nothing has gone as anyone has told me and no one ever gets back to me.

Review: I purchased a Panasonic Plasma TV (model:TC-P65VT60) on December 3rd, 2013. About a month after using it I started to notice that the TV was keeping images from previous channels I was watching. The images wouldn't go away sometimes for a few minutes up to a few weeks depending on how long the image had been on the screen for. The TV came with a 1 year warranty and when I contacted Panasonic about the issue I was having I was informed that image retention was not covered under their warranty and that they would not send anyone out to even look at the issue. I told them this was far worse then a typical image retention but they still refused. The case # they gave me was Case # [redacted]Desired Settlement: I'm looking for either a replacement TV that fixes the problem or a refund for what I payed for the defective TV.

Business

Response:

Regretfully we cannot refund the customer or replace the unit, as this is not a defect of the Plasma. Attached are the Terms of the Warranty and page 2 from the Operational Instructions that warn of Image retention and how it can be prevented.

Review: Order# ngxttxcta

I ordered a cordless iron from Panasonic. The item is defective. I emailed customer service numerous times and finally received a reply. At no time during the emails was I notified of a restocking fee or needing to pay for return shipping of a defective item.Desired Settlement: I would like to return the defective item and receive a full refund. I would like for Panasonic to email me a shipping label so I can send back the defective item at their expense.

Business

Response:

The shipping and restocking fee will be waived for Mr. [redacted] as a one-time accommodation. He will be contacted today with return instructions.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have yet to receive return instructions or label for the defective item. Once that has been sent I will immediately accept the resolution and return the item.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: The "sales" department who is supposedly handling defective products and warranty, are refusing to exchange a defective TV that was purchased less than 30 days ago directly from Panasonic.Desired Settlement: Exchange the defective TV for a new one.

Business

Response:

The technician from [redacted] Electronics

When he arrived to the house, the customer was finishing a firmware upgrade on his BRAND NEW Blu-ray 4K playerof a different brand. As soon as the technician put a disk in the player, the TV started playing sound through the HDMI4 port OK. Customer previously had a Comcast Cable box in that port; it had no audio, but if moved to a different port, it was Okay, audio and video.

[redacted] was happy that it was no problem with his unit.

Base onthe findings from the Panasonic authorized servicer this claim is being closed.SCR

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Eventhough their customer service is beyond atrocious, I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: The first week of August I contacted Panasonic regarding a 'faulty' microwave. The microwave is only 10 months old. There are no service centers in my area. Therefore, Panasonic sent me another microwave and it arrived yesterday. Upon opening the box, I discovered the replacement microwave has a large dent on the top. It looks like someone stepped on it. I called the company and finally got a human on the phone.....someone from a foreign company who can barely speak english. She said one of her superiors would call me back in a half hour. Well, it has been 24 hours and I am still waiting for the call. So now I have two microwaves that are worthless and no help from Panasonic. I will not ever purchase from this company ever again. Plus their customer service is horrible.Desired Settlement: I want my $100 back so I can purchase a microwave from a different manufacturer.

Business

Response:

Ms. [redacted] will receive a new replacement microwave and have the dented one picked up.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,