Panasonic Corporation of North America

Review: I received a Panasonic camera as a gift for Christmas 2014. I have used the camera since then with no problems until August 2014 when it quit working. I tried to change the battery with no results so I called the customer service for advice. They said they could not help me unless I had proof of purchase. After finally getting a receipt from [redacted] I called back and they said to mail it to the service center. I did and when they sent it back they had not repaired the camera but sent me a customer payment form to pay the amount of $195.93 and return the camera with payment if I wanted it fixed. It should still be under a warranty for 1 year.Desired Settlement: If they won't honor the repair under warranty then I would like a refund.

Business

Response:

We contacted the customer. A pre paid UPS label and repair authorization was sent to her via E-mail so she can have the unit repaired at no cost to her.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: I sent a Panasonic BluRay player in for repair, Service Order # [redacted] which was received by Panasonic on 1/23/14. This was to fix some issues with disc playback. The repair was more than a new unit so I poets to have the unit sent back to me without having it fixed. It arrived, however, the the front panel torn off. The panel cannot be put back on the machine, the tabs are snapped and broken.

I emailed [redacted] about this and she was going to look into fixing it, once I sent her photos of the damaged unit she stopped responding to email.Desired Settlement: I would like this damaged unit replaced with a new or refurbished one (same or similar model #) that is not cosmetically damaged.

Business

Response:

customer has been contacted and advised that a exchange unit has been processed and will be shipped to him under Fedex tracking number [redacted] with signature required service.

A e-mail [redacted] has been sent to the customer that will include a return tracking label from Fedex [redacted] so that the customer can return the unit. Case closed SCR

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I purchased a Panasonic Projector [redacted] back in December 2013. This Projector had a manufacturer cash-back rebate offer for the black Friday weekend of $550. I submitted all the required paperwork for this rebate online and thru the mail to be safe back on December 20, 2013. I spoke with "[redacted]" Monday, December 23, 2013 at 11:55 AM EST about my rebate submission and she said that they had received everything needed. TODAY, MARCH 29, 2014, I STILL HAVE NOT RECEIVED MY REBATE CHECK!!! Are you KIDDING ME?? It has been 3 months and 6 days, or 13 (THIRTEEN WEEKS) and 6 days since my completed submission of all paperwork, and I still DO NOT HAVE my money! Panasonic hires this Company called, [redacted] Promotions to handle their rebates, and that company is a JOKE!! Are you kidding me?? I have called them multiple times to inquire on this rebate, and much of those times I have been treated in a very RUDE and condescending way! I used to have a better opinion of Panasonic before this ordeal. Now I will think it over MULTIPLE times before falling again for one of these abusive tricks! How much longer do I need to wait to get this money?? A YEAR?? TWO?? This is TOTALLY ILLEGAL in the State of Texas, and I have already submitted a complaint to the attorney general because this is definitely in violation of state law regulating these kind of rebates.Desired Settlement: I want this NIGHTMARE to be over already, and for Panasonic to make sure that this JOKE of a Company MAILS ME MY $550 REBATE CHECK N O W !!!!! I have waited LONG ENOUGH! NEVER AGAIN, PANASONIC! You created a process that is supposed to bring you more customers, and then gave it to this abusive Company and the result you can expect is LESS CUSTOMERS!! TOTAL FAIL!!

Business

Response:

We apologize for the delay, as per our database the customer's request was approved and he should be receiving the check within 2 weeks.

Thank you.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

However, it is worth noting that they sent me the check in APRIL with a check date of FEBRUARY 12, 2014!!?? Are you kidding me!! Never again.

Regards,

Review: On October 3, 2013 I purchased a Panasonic Viera TC-P50ST60 television from [redacted] Approximately 2 days after purchase, I became aware of an audion lag that causes lip sync issues when the tv is playing for a prolonged period of time. When returning to [redacted]I was advised it was either the HDMI cables or cable box. After changing both I still had the same problem.

When returning to [redacted]I was told to contact Panasonic Warranty...tel[redacted] or http://www.panasonic.com/help. They assigned case no, [redacted]...and I was advised they were aware of the issue and working on a resolution. I was to be advised of resolution within one week, which never happened. When calling again I was instructed to reset tv which did not resolve the issue. After many many more calls,they sent a technician to my home and replaced one of the boards. Still same problem. After continued additional calls, they sent the tv to the technicians shop [redacted]) tel[redacted] - who insisted the tv was fine - however, the loaner given to me at the time and all previous tv's worked perfectly well with the same set up - which thereby proves the problem lies with the tv. Next Panasonic took the tv from tv tech. the and would not let me speak with anyone other than customer reps who insisted the tv works "as it is meant to".....Since then, the tv is back at the tech. and after 4 months, I still do not have a television or a resolution! I cannot even get anyone to speak with me on the telephone.

Further, upon checking on this model television on the internet, seems as others are having this same problem.

This television is supposed to be under warranty for one year and at this point - I truly believe - they are just stalling to try to go beyond the year's warranty!!Desired Settlement: I would like Panasonic to be held accountable for the defective television and refund the $1069.00 dollars paid. ..

It would also be nice if there would be some compensation added for the numerous phone calls and 4/5 months time spent without a televisionwhich was paid for back in October

Consumer

Response:

Complaint

I am rejecting this response because:

I have received your information that you have considered the above complaint resolved.

Please be advised, that as of this date, there has been no refund received and no notification to me from Panasonic that one will be forthcoming, therefore, the complaint has definitely not been resolved.

As advised in my original complaint, this situation has been continuing since October of 29 2013 and whatever you can do to expedite resolution would be greatly appreciated.

Regards,

Business

Response:

As per our database, the refund was processed on 3/21 on Service Order # [redacted] in the amount of $1069.99 and the check was mailed to our Servicer, Tech of NJ, and once it arrives they will contact the customer to pick up the check.

Thank you

Consumer Affairs Dept.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: On 8.28.13 I submitted an “Online Repair Request” for my Panasonic Lumix DMC-TZ1K. It shipped immediately after putting in this request. I received a letter from Panasonic on 10/31/13 with a “Service Authorization Form” which was filled out and faxed with the work order of “Accept the estimated cost, please repair unit”. The estimated cost would be $180.25. One month later I received a package in the mail, including a (different make and model) refurbished camera. I then called Panasonic customer service department in regards to this issue. After I was transferred to the Panasonic Factory Service Center I was then notified that my camera was not repairable and I was sent this camera in place of it. I told them that this was unacceptable and I would like to have my original camera returned to me as I did not agree to those terms and conditions. She proceeded to tell me that my original camera was most likely disposed of already. At no point did I authorize Panasonic to dispose of my or sign any forms of release for disposal. I sent a shipping label to return the camera. I next contacted Panasonic via their Facebook on 1.2.14 explaining my problem. They responded that I should be contacted within 24-48 business hours. After 3 days plus business days on 1.8.14 I received a voicemail from a [redacted] asking if I returned the unapproved camera that was sent to me. I returned the call within a couple hours however was on hold for over 20 minutes and left a message stating the camera was returned already and asking for a status on my original camera. I once again contacted Panasonic via their Facebook page and received the response on 1/9 “Thank you [redacted]. We will reach out to our McAllen counterparts once more.” I am still waiting to hear from the Panasonic Corporation in resolution this issue. The replacement camera you could buy brand new for less than the $180.25 I was originally charged for this task. 5 months later and I am still camera less.

Service #[redacted]Desired Settlement: I am requesting at this time the original camera be returned to me within 14 business days. If my original camera is already improperly disposed of I am requesting Panasonic replace it with a brand new camera (approved by me before shipping) or I am properly compensated for my time without a camera and the time spend resolving this issue.

Business

Response:

Consumer's original camera is being repaired. Once it is done it will be shipped to him. SCR

Review: Failure by company to return phone calls in regard to service repair issue. No remedy to defective product still under warranty.

I purchased a home audio theater system (model #: schtb350) on 1/6/2013. The device was still under warranty when sound distortion first occurred and was subsequently reported to customer service. I was given a case # and told to visit the nearest authorized service center. I subsequently called the service center the next business day but was told by them that they do not service the particular audio system in question. I then called Panasonic again informing them of this and was told the next nearest service center was 60 miles away. I said that it wasn't practical for me to drive that far for the necessary repairs to be done. I asked if there was any alternative remedy and suggested replacement with the possibility of shipping the defective unit back to Panasonic. I was told that this wasn't an option by the customer service representative. I then asked to speak to a supervisor or another department but was told no one was available. I then further explained to the representative that I have been a loyal customer for years and wish to remain a customer but I was not getting anywhere with this issue and so was looking for a practical solution. I was informed that this case would be passed onto an escalation team whom would call me within 48 business hours. That time came and past and I did not hear from anyone at Panasonic. I then called the company a third time, again explaining the issue. I informed the representative that I did not receive any communication from Panasonic and that I wish to speak to a supervisor. I was subsequently placed on hold for over 30 minutes when the representative finally came back on the line. I was told that a supervisor was not available at this time but that my information would be forwarded on and that I would receive a call back. I have yet to receive a call or any communication from Panasonic following up with this issue. It has been a week to date since first contact was made regarding this issue.Desired Settlement: I am asking for a replacement of the audio system. I also wish to receive a formal apology from a corporate representative in regard to Panasonic's poor customer service and incompetence in remedying a simple warranty issue on a product.

Business

Response:

I sent Mr. [redacted] an email requesting a copy of his bill of sale so we can better assist him. He may email or fax it to me using the information below.

Review: The television I bought from Panasonic has had continuous problems from the HDMI board faulting to ongoing issues connecting to the internet. I have had [redacted] come out and verify that the issue is in the television.Desired Settlement: I demand a new television. I am happy to have someone look at it but I have had my internet provider come out multiple times and have also done speed testing of my own. The television "buffers" randomly. I also have had 3 of the 4 HDMI ports stop working. I was sold a defective product.

Business

Response:

We spoke with our Engineering department regarding Mr. [redacted]'s issues with internet connectivity. We have emailed him the following questions: We received the complaint you filed with the Better BusinessBureau regarding your Panasonic television model TC-L55ET5. We spoke withour Engineering department regarding the issues you are having with Internetconnectivity. Please provide responses to the questions below so we canbe in a better position to assist you: 1) Wireless or wired?2) Distance from the router3) What is buffering? [redacted], [redacted], etc.4) What speed test have you performed?5) Please perform the below speed test using [redacted]: [redacted] Test1. Log in2. Go to TV3. Select a free TV item4. Right click to sneak peek (free)5. Select6. Select HDX (1080p)7. Select Test Please forward the test results and requested informationabove at your earliest convenience.

Review: DMP-BD871 Product failure. Panasonic continues to produce and sell blu ray disc players of inferior quality that simply do not work! I have purchased two of these and they continue to fail and become in operable and they do not function properly. As such I get stuck with a piece of consumer electronics that does not work and that goes into the trash. The customer service and technical support does not address the problem and therefore does not address the requirement to replace my Blu-ray disc player was something that will actually work.

What am I supposed to do buy a Blu-ray disc player ever year so I can make sure that the firmware sticks and the customer support is actually relevant?Desired Settlement: Send me a replacement blu Ray disc player that will actually work.

Business

Response:

This will serve to acknowledge and respond to the customer’s inquiry regarding his Panasonic Blu-Ray Player, model number DMPBD87.We regret the difficulty the customer has with the unit and based on our case notes we recommended the customer send the unit to our repair/exchange facility in McAllen, Texas, in which he refused.Through an extensive quality control program Panasonic has built a reputation for integrity in manufacturing and marketing products, which excel in performance, durability and reliability. Although every precaution is taken, occasionally, a problem does occur. For this reason, we support our products with a limited warranty. The warranty the Panasonic Blu-Ray Player is 1 year part and ninety (90) days labor. This limited warranty is valid from the date of purchase, and once the warranty has expired, any expenses incurred must be absorbed by the consumer. In-warranty service requires that a bill of sale be presented when requesting assistance. We realize this does not satisfy the customer’s complaint, however, this warranty represents a contract between our sales companies and our customers. As such, we cannot alter the terms and/or conditions for any one customer without doing so for all of our customers, which we are obviously not in a position to do.At this time we must enforce the terms of the warranty. Thank you for allowing us to comment regarding this matter.

Review: Products ordered on 11/22/14 were billed but were actually not in stock. Site showed them in stock. Still do not have the billed LED LCD TV.

On November 22, 2014, I ordered a blu-ray player and TV from Panasonic on their website. Both were shown in stock & my credit card was charged immediately. On 11/27 Panasonic canceled the blu-ray player. While they try to say I canceled it I found out that it had been discontinued. The TV was actually not in stock when I ordered it (confirmed by emails from Panasonic). I still do not have the TV, which I want, and get no useful information from Panasonic other than it is not in the warehouse. I want to know when the TV will be manufactured and shipped to me and how they can charge for a product not in stock? In addition, I had to inquire about the order. They did not send anything stating there was a delay or that the item was not in stock. During one call I was happy to upgrade to a larger TV and pay the difference, but while it was 'available' for order (not pre-order) on their website it was also completely out of stock. This begins to show a pervasive pattern of taking money for items that they don't have.Desired Settlement: I want the TV because I've actually already paid for it and I want them to be honest.

Business

Response:

Television model TC-[redacted] has shipped out today to Ms[redacted] under SAP number [redacted]. We apologize for the delay and backorder.

Review: I purchased a television Labor Day weekend 2014. I stopped working 6 months later. Called customer service and did all they told us, but still doesn't work. Sent them receipt, but for 6 weeks we have called several times a week to get the tv fixed. Each time they tell us "I am sorry" "I understand" "we will get back to you in 24-48 hours.". In the last 6 weeks of runaround, we have NEVER been contacted - we have to contact them for another runaround. Last Friday they said they could not get it fixed so they would send a replacement or refund by Tuesday. As usual, they haven't contacted us. We called and they have no record of any "update" on our case, so we are back to the beginning. They have to refer it to the repair center AGAIN. More "I am sorry" "I understand" "we will get back to you in 24-48 hours." It was difficult getting to a supervisor, and I am not sure if I actually did, but he said the same thing. They are unwilling to help, and I have been without my tv for 6 weeks! So pathetic, disappointing, frustrating, and downright irritating.Desired Settlement: I don't care if it's a refund in check or cash, or even a new product. A repair is fine as well, but it needs to be done so it lasts. Bottom line, we want a working tv asap, and we shouldn't have to keep calling to get it.

Business

Response:

The customer was contacted on 4/22/15 by our regional support and advised of the resolution. A refund will be issued to the customer once the unit is in transit for return to Panasonic. The customer was also given a direct contact number to call back if need be.

Review: Plasma TV purchased in December 2013 no longer works. The control panels have blown, causing the interior screen to crack.

I purchased the Panasonic Plasma TV Model # [redacted] through [redacted] on December 7 2013. The purchase price was $3503.98.

On May 16, 2014, the TV made a noise, and the picture went black. The power button flashed 7 times, then a pause. On May 17, 2014, I called Panasonic. They arranged to have a service technician come out and assess the situation. On May 29, 2014, the Panasonic technician came to my home, and looked at the TV. He informed us that the control boards had blown, which caused the interior screen to crack. At that time, he asked me to take pictures of the TV and send it to him via email. On June 11, 2014, the service technician informed us that Panasonic determined that our issue was not considered to be a manufacturing defect and would not be covered under warranty. I have called Panasonic regarding this decision on 6/11/14, 6/17/2014, 7/10/2014 and 7/21/2014. Every call had the same outcome. They do not considered this to be a manufacturing defect, and therefore the warranty is void. Our argument, how can this not be covered under warranty? The interior screen cracked as a result of internal components malfunctioning.Desired Settlement: I would like Panasonic to simply replace the broken Plasma TV. If replacement cannot be obtained, a full refund of the purchase price and pickup of broken TV.

Business

Response:

We are investigating this complaint. Once we here back from our factory we will advise our position.

Consumer

Response:

Review: [redacted]

I am rejecting this response because this does not resolve the issue. This is how Panasonic has been dealing with this problem over the past 5 months, by deferring and rejecting. Even the field technician that was sent out by Panasonic said it was not damaged due to negligence. Panasonic either needs to honor their warrantee or refund our money.

Regards,

Business

Response:

Mr. [redacted] was offered an exchange for new television model [redacted] at no charge which he accepted. The release form was emailed to him yesterday 8/12. Upon receipt, the new TV will be ordered and shipped to him.

Consumer

Response:

Review: [redacted]

I am rejecting this response because panasonic is offering a tv that is less than half the value of the original tv. I want a similar tv or a refund.

Regards,

Business

Response:

Once again, the manufacturer calibrates the television to factory specifications. The customer performed a modification that is not recommended which we are not responsible for. There is no back-up for his modification. The unit was repaired to factory specifications as it is for all customers under warranty.

Business

Response:

A message was left for Mr. [redacted] on 8/26/14 to call us back to discuss, so we can resolve this matter.

Consumer

Response:

Review: [redacted]

I am rejecting this response because we are not satisfied with the offer to replace our plasma with a LCD TV worth 1/3 of our originally purchased plasma.

Regards,

Consumer

Response:

Review: [redacted]

I am rejecting this response. In Panasonic’s email, they state that our

television was subjected to impact, this is a blatant lie.

Our TV DID NOT experience ANY impact. While

watching TV, the screen went blank and power button stated flashing. As explained to us by the Panasonic

technician, the TV’s internal control boards overheated and blew, and as a result,

the internal screen was cracked. Panasonic refuses to actually understand

our problem.

Then as an added insult, the offer to replace our $4000

top of the line 65” plasma TV with one that is 60” and worth $1500 is infuriating.

The fact is, the malfunctioning of our TV is due to a

manufacturing defect and absolutely should be covered by Panasonics

warranty. Panasonic not adhering to

their own warranty is simply not acceptable.

Regards,

Review: I bought a panasonic plasma 3D televison in 2011 and it broke down 6 weeks ago and my repair shop is unable to get parts. I called can't get parts.

In 2011 I purchased a Panasonic Plasma 3D televison TC-P55VT30. On June 15 this year it went black so I took it to a Television repair (Household Centralizing Repair) shop to be repaired. After two weeks of waiting I called to see the status of the repair and was told that Panasonic has no parts available. So I waited 2 more weeks and called again and received the same response, no parts. So after 4 weeks my wife and I called Panasonic ourselves about the part. We were on the phone for over two hours being passed around from one person to the other and everyone said it wasn't their problem it was someone else's. Finally I asked to talk to a supervisor but they were out to lunch and was never heard from. One lady called up back with a sub part which also didn't exist. The part is - TXNSC1NVUU.

There should be no reason that after three years I'm unable to get parts for a television I spent over $3000.00 on. I just called the repair shop today (it's been 6 weeks now) and there are still no parts available and no date when the parts will be produced. So here our family sits with a $3000.00 paper weight. This is very poor business and if Panasonic can not produce parts for their product everyone that has bought this product should be compensated and the product returned to them.Desired Settlement: Either supply the part now or give me a refund so I can buy another television and they can pick up the television. Also they can pay the repair shop for their time being wasted. Or Panasonic should be willing to give me a television of equal value and type - Plasma 3D, 55 inch .

Business

Response:

The part arrived at the servicer yesterday and the TV will be repaired. We apologize for any inconvenience.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: Purchased a 50” plasma tv and 2yr warranty on 1/26/2012 from the Panasonic’s website (order [redacted]). TV arrived damaged and I refused receipt. Upon return, I advised Panasonic customer service that I hadn’t received the warranty yet. Panasonic’s instructions were to keep the warranty and call the warranty department when the new TV arrived.

New TV arrived (order [redacted], 2/14/12), called the number on the warranty and explained that I needed to apply the warranty to the new unit. They adjusted warranty after I sent proof of return/purchase. This happened in Feb/Mar 2012.

In Nov 2013, TV failed to turn on, LED blinked 14 times. Panasonic told me to call the warranty company. When I called, I was told that I didn’t have a warranty, that Panasonic cancelled it in August 2012. I never requested that it be cancelled or refunded, and received no notification as such. It was found that when Panasonic received the TV from the first order, they submitted a warranty cancellation to [redacted], despite me being told to keep the warranty and transfer it. They explained to me that Panasonic no longer worked with [redacted] and that they were a new 3rd party warranty company and could not honor my warranty.

I called Panasonic several times and no one could help. On 12/18/13, I reached [redacted] in the Panasonic direct sales department and explained what happened, provided proof, and she said she’d help. She came back and explained that there was nothing they could do. Explained this was unsatisfactory as I took every step to make sure my warranty was valid on my TV, and also never received any communication that they cancelled my contract. I asked her to please escalate to her contact at Panasonic. I last spoke with her (via email) on 1/2/14, and she’d escalated to her Panasonic account manager. I’ve emailed her twice since then (1/7 and 1/11). I have not received any response since 1/2/14.Desired Settlement: These are my acceptable settlements (in order of preference) taking into the account that I have been dealing with this for almost 2 months now (and without a functional TV during that time) due to Panasonic incorrectly processing my return and gave me incorrect information leading to my television warranty being cancelled.

1. Refund/return of the television

2. Replacement with a comparable product with equivalent or greater specification

3. Coverage for repair costs (both parts and labor)

Business

Response:

Unfortunately, we have no previous record of the extended warranty. However as a gesture of consumer goodwill we have faxed our Authorized Servicer authorization to cover the repair at no cost to the customer. The servicer is: After Hours TV Repair .

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I bought a new Panasonic TV, the [redacted] on 08/08/2012 and exactly 1 year and 1 week later it expired, there was only sound and no picture. Panasonic offered to extend the warranty for another month and the tv was pulled on 09/25/13 by the service company Panasonic sent. It was determined the panel is defective and a week later I was informed Panasonic does not have the parts to fix the tv available in the US and furthermore has no idea whatsoever if or when they will be getting the part.

Today is 10/14/13 and still no one in Panasonic customer service is able to tell me anything. I have also been put through to 2 different supervisors and while the first one stated that he will put in a request for a replacement tv, that request was denied by Panasonic, no reason was given. How can Panasonic sell a tv that's well over $1,000 and has a lifetime of only a year? Even worse, they tell me they do not have the parts to fix it and they have absolutely no idea if and when they will be getting the parts in ! And no other resolution is offered .Desired Settlement: At this point since Panasonic is still unable to tell me IF and WHEN the tv can be fixed, I would rather they refund me the cost of the tv so I can go out and purchase a different more reliable brand with better customer service.

Business

Response:

As per our National Field Office the customer will be refunded.

Thank you.

Consumer Claims Dept.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution will be satisfactory to me,

when I have received the refund in the amount of $975.31.

Regards,

Review: The complaint is about loss of use of the purchased home security system, due to Panasonic's product quality (DOA) and the following extremely long and unprofessional product exchange process. Complaint was made to speed up the exchange process via both phone calls and multiple emails but no committed responses received. All email correspondences are available upon request.

Details:

I purchased the Home Security System and a separate Siren from panasonic.com. The siren was basically a DOA (worked for less than 3 days). After the DOA, I have spent a lot of time both writing emails and making phone calls for the return for an exchange of a working unit. The process involved repeated contacts to customer service, direct sales department and technical support team.

It took about 2 wks just to get the RMA authorization and returning label, letting alone I had to answer same questions again and again to multiple Panasonic associates involved. It took another 3 wks to receive the finally replaced working unit (just received). In between, multiple phone calls and emails have been made to customer service asking for expedition and filing a complaint (at last). Though I was told a supervisor would call me back but no phone call was ever received.

Between the time we received the shipment for the whole system (system bundle + separate siren) and the replacement of the DOA Siren (totals for about 5 wks), we are not being able to effectively use the whole home security system (the broken siren is the critical part to the system thus purchased separately as the addition).

We also found the whole system price was also dropped during the same period by $100, thus request for refund the price difference for the loss of use.

-------------------------------------------------

Order details:

Bundle model # - [redacted]

Order Number: PNA[redacted] Price paid: $399.95

Panasonic.com web price at the time of receiving the replaced product (Nov 9): $299.95 ($100 drop)

Siren model # - KXDesired Settlement: Refund the price difference of $100 (the difference between the price paid at purchase and the web pricing at the time of receiving the replacement working unit)

Business

Response:

Regretfully, we cannot refund

the customer the $100.00 difference once the product went on sale after

the customer purchased it. Panasonic.com return policy clearly states “Special

offers or promotions are valid only for the dates indicated.” We regret

any inconvenience this may cause you.

Consumer

Response:

I am rejecting this response because:The request is Not trying to return the products/system purchased for refund. It is requested for the price match between the time of the product received/DOA and the day the repair product was finally received (5+ wks!) . This does not even include all the frustrations and endless time spent with multiple Panasonic customer service team associates involved, over the phone and via email.

If it still can not be resolved, I will continue to pursue through other ways. I think I should let my experience to be aware by other customers. I can not believe it is what Panasonic's standard customer service process for replacing a DOA product.

Review: I purchases a panasonic plasma 3 -d. smart tv less than a year ago ! I called panasonic , they told me it could on,y be repaired ! the tv has had nothing but problems for the past 5 months ! its a lemon , I do not feel repairing it at this point is fair ! I should be given a new tv of same size and features ! if it was longer I could understand but this is not fair at all ! I am still paying on a tv I have not been able ro watch for over a week.Desired Settlement: I want a new tv just the same as I purchased

Business

Response:

A claim from the Panasonic authorized servicer indicates that the repairs to the consumer's television were finalized on July 30, 2013. Consumer Electronics has not heard back from the customer. SCR

Business

Response:

Researching

Business

Response:

Customer's TV has been repaired and paid for since August 6, 2013. Authorized servicer had a hard time contacting the customer. Case closed SCR

Business

Response:

Called customer today, unfortunately I could not leave her a message. Emailed her asking her to call me so we can discuss the possibilities of a customer care plan.

Review: I bought three of BLC230A Panasonic network cameras about 3 years ago to monitor different rooms at home where my infant son was taken care of by nanny while I was at work.The connection was always on and off among the three, took us a lot of time on the phone with tech support, but eventually we always managed to get them to work, even if not all three of them at any point of time.From the beginning of this year in 2013, two of the three cameras stopped working, and after spending enormous amount of time trouble-shooting with technicians over the phone, as always, they still didn't work. We finanlly figured that it was because the two ports assigned to the two cameras were closed by our ISP carrier (internet provider) which is [redacted].We called [redacted], apparently they closed the two ports due to security reasons as they were listed as bad ports meaning some virus may attack through the ports. That is where the ball-kicking back and forth started. [redacted] refused to open any ports for us, and requested that we rent static ports at about $20 each port a month. For two cameras it would add up to considerable amount of expenses ($480 a year that's crazy). [redacted] also stated that the Panasonic technology of using static IP address (port number) insteading of using dynamically assigned port number is hugely flawed technology. While when we called Panasonic with the feedback from [redacted], Panasonic said our ISP carrier should be able to just open ports for us at no cost.We considered switching to other ISP carrier, I called a number of other internet providers, it seems for some reason they couldn't confirm they are able to open ports in new york area.For almost half a year we have spent countless number of hours on the phone, with [redacted], with Panasonic, but were only kicked back and forth.

Product_Or_Service: Panasonic Network CameraDesired Settlement: DesiredSettlementID: Other (requires explanation)

We need Panasonic to officially confirm given that our ISP carrier is not able to open ports whether this type of network camera can still work and how? And if they can not work without the ports supported by our ISP carrier, we need to get refund on all three cameras.

Business

Response:

No letter is to be provided with a statement about the cameras capability of continued operation. The camera does work and will continue to work as long as it is properly configured. As the customer states the port numbers being used are not functional, the ports within the cameras can be changed to anything from 1-65535 and the port forwarding within the router will need to be updated to reflect the change in port number.

Review: Deceptive warranty practice. Panasonic BD91 blue ray player. Had the remote fail after 1 month of use, support required a sales receipt

Deceptive warranty practice. Panasonic BD91 blue ray player. Had the remote fail after 1 month of use, support required a sales receipt and would accept anything else including box UPC . The requirement was not stated anywhere on the box and was in the user manual in very fine print. There is no way a consumer could make an informed decision until after purchase. Also I could just return the product which I assume the company would not want but it is my only cost free option. Panasonic support actually offered to sell me a new remote, crazy practice. [redacted]Desired Settlement: A replacement remote

Thanks

Business

Response:

A new remote control has been ordered for the customer as a gesture of consumer goodwill. The new remote control will arrive to the customer in 7-10 business days.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

However, the practice of requiring a receipt to get products covered under warranty without stating it in an obvious location makes it difficult on a consumer since the only time you typically read a warranty, other than noting the warranty period, would be when you have a problem.

Review: I purchased a Panasonic viera GT30 55" TV for over $2000 dollars 2 years ago and last night it stopped working. I have attempted multiple times to get Panasonic to remedy this problem with no success. They tell me that because it is out of its 1 year warranty I need to get it fixed at a service facility on my own and then they might reimburse some of the cost of fixing the TV, however they will not even tell me a percentage of reimbursement. From a little research online it seems like this is a known problem that a lot of people are having with this type of Panasonic TV and Panasonic is ignoring everyone and not standing behind their product. I spent the extra money on this TV because of the name and quality, so I thought. I believed when I purchased this TV that if I did have a problem Panasonic would surely stand behind their products and remedy any issue without question, that is the type of company I thought they were. I am sick to find out that after spending so much money Panasonic could care less and I am the one left holding the bill. My family is a hard working family of 5 and we don't make a lot of money and certainly can't afford to go out and purchase another TV we don't even have the money to get this one fixed. Like I said I thought I was doing the right thing by spending a little extra money on a quality product that would last a long time and a company that would stand behind their products. Please help us make this wrong a right. Sincerely, [redacted]Desired Settlement: I just want my TV to be repaired at no cost to me or a replacement for the faulty one. This is a very fair request I believe, I just want Panasonic to do the right thing by its customers.

Business

Response:

We offered to cover some of the repair costs if the customer send us a copy of their receipt and the estimate from a service center and we also offered an accommodation on a sale of a new TV.

Thank you.

Consumer Affairs Dept.

Review: I have a Panasonic Model [redacted] DVD Video Camera. The feature that enables dubbing TO the camera from external sources has stopped working in the last few days. I have tried all remedies suggested in the "Operating Instructions", including "System Reset", to no avail. E-mails to Panasonic tech support line do not work. Either they do not respond, despite their claims that a response will be sent "within the business day", or the website will keep repeatedly asking for the Model No, even though I keep providing it again and again.Desired Settlement: Someone at Panasonic needs to tell me what could be going wrong, so that I can consider future action.

Business

Response:

Our engineer spoke to the customer this morning about his issue. The customer was advised that the unit needs to be serviced, however parts are no longer available as the unit is more then 7 years old. Customer was satisfied to have an answer.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution is satisfactory to me.

Regards,