Papa John's International, Inc.

Thank you for contacting usOn behalf of Papa John's Pizza, we would like to apologize for any inconvenience you encountered with your recent orderOur goal is to provide not only a superior quality pizza, but also a World Class Customer Experience to our consumers at all timesYour comments have
been sent to the Leadership Team for this location and they report to us that your credit card has been refunded for the full amount of your orderMost financial institutions reconcile their batches every 2-banking days, but the exact timing of when the transaction will be released depends on your financial institution (this information can usually be found in your card holder agreement). We do again apologize for any inconvenience you encountered, and please feel free to contact us at the number below if you need any further assistance. Thanks again and have a great day!

We are sorry to hear that you did not like the Buffalo Chicken Pizza, or that you were unable to share your thoughts about the spice through Papa John's International's website. We will look into your contact form issue, and share your thoughts on the taste with Papa John's Research &
Development Team. Unfortunately, Papa John's does not offer money back for taste issues. We hope that you will try another of our Better Ingredients! Better Pizza! offerings soon

Thank you for taking the time to reach out to us to voice your concernsWe have notified our Franchisee and received the response below:Hello ***After looking at your order I can see you got over charge on your pizzaThey dual layer pepperoni right now is only $I aplogize for thatI also
want to aplogize for your toppingsIf you could please give me the address you staying atI will gladly mail you out some free coupons to make up for the over chargeThanks *** have a great day *** *** Director of operations for Enthusiasm foods *** ***Please let us know if you have any further concerns after contacting Mr ***Thank you and have a great day!

Dear Valued Customer,
Thank you for taking the time to provide us your feedback. On behalf of Papa John's Pizza, we would like to apologize for any inconvenience you encountered with your recent order from you local Papa John's location. Our goal is to provide not only a superior
quality pizza, but also a World Class Customer Experience to our consumers at all times. Your comments were forwarded to the Owners/Operators of this location and we have received response from the leadership team. They have informed us that this matter has been investigated, disciplinary action taken and a refund issued. Again we do apologize for any inconvenience you incurred regarding this issue. In lieu of your inconvenience we are sending you via e-mail a promo code, which is valid for a Free Large Topping Pizza. If you have further questions or concerns please do not hesitate to contact us at the number listed below and one of our CSRs will be glad to assist you. Thank you for your patronage and we look forward to serving you in the future

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[The following is the response:I checked both my email inbox and spam folder, and I never received any email notification about the expiration date of the points. There was no mention of expiration date of points in the original pizza order email confirmation.I would like to have my points back or a free pizza which was what the points for.Thanks.]
Regards,
*** ***

Papa John's International again apologizes for Mr*** recent experience with a late order. The Director of Operations has attempted to contact Mr*** twice more and has been unable to reach him. Papa John's recommends that Mr*** send his complaint again through the
customer service link at www.papajohns.com

Papa John’s offered a promotion that rewarded customers with Papa Reward points for ordering one of their favorite pizzas. It was noted that you submitted over separate orders in one single day for amount centThe actions of submitting numerous frivolous online orders were harmful to
the Papajohns.com and our team membersPer Papa John’s Terms and Conditions located at https://www.papajohns.com/order/papa-rewards :"We may terminate your access or suspend your eligibility for the Rewards program and its benefits or terminate your right of access to all or part of the Site, without notice, for any conduct that we, in our sole discretion, believe is in violation of any applicable law or is harmful to the interests of another user, Associates, or Papajohns.com."Papa John’s deactivated your account per our terms and conditions. Regards,Papa John's Customer Care Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[I did not violate any of the terms & Conditions of the papa johns and in their response they did not mention about any violationInstead they simply copied and pasted the generic terms pageWhen I talked to their level customer care agents also they did not mention about any violation on my side and merely it is corporate decisionI want the business to provide justification on what terms they feel violated or else honor their advertisementI feel this is a bait and switch where the business advertise the customers they offer reward bonus to attracts people attention and then removing the bonus points without any justificationThe company clearly advertised that I get bonus points for any of my orders from favorites and did not put any restrictions on minimum quantity. This is clearly advertisement practice of the company to lure customer attentions and be popular and then remove the reward points without any clear explanation or justificationI request your support to review this and advise me on the next stepsAppreciate your help. ]
Regards,
*** ***

Dear Valued Customer,Thank you for taking the time to provide us your feedbackOn behalf of Papa John's Pizza, we would like to apologize for any inconvenience you encountered with your recent order from you local Papa John's locationOur goal is to provide not only a superior quality pizza, but
also a World Class Customer Experience to our consumers at all timesYour comments were forwarded to the Owners/Operators of this location and we have received response from the leadership teamThey have informed us that this matter has been investigated and a refund of your order processedAgain we do apologize for any inconvenience you incurred regarding this issue and look forward to serving you in the futureIf you have further questions or concerns please do not hesitate to contact us at the number listed below and one of our CSRs will be glad to assist youThank you for your patronage and we look forward to serving you in the future.Operations Call CenterPapa John's International***
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*** *** *** * ***

Papa John's International's Operations Call Center looked into Captain *** ***'s complaint. Captain *** received the email offering a 50% discount to military which was associated with the address he listed in his account. Unfortunately, the franchise restaurant where he placed his
order had not opted into this particular offer. A Customer Service Representative contacted Captain *** to apologize. He offered him free pizza and thanked him for his service. Papa John's International apologizes for any inconvenience this matter caused

***,Thank you for taking the time to provide detailed feedback regarding your experience with your local Papa John'sThe leadership team for that location has been trying to reach out and find a suitable resolutionPlease let us try and win you back as a happy customer! If there is a better way
to contact you, let us know through this website or one of your tickets filed with the storeWe do apologize and hope you'll allow us to make it right. Best Regards,Papa John's Customer Care Team

The complaint is resolved. *** ***

Dear Valued Customer,On behalf of Papa John's Pizza, we would like to apologize for any inconvenience you encountered with Papa John's Reward Points Program. Our goal is to provide not only a superior quality pizza, but also a World Class Customer Experience to our consumers at all
times. At this time we do not currently have the Pan pizza as one of the menu items available for points redemption. We have forwarded your comments to the Online Research and Development Team for review. Regarding your hold time with the Customer Care line we do apologize for any inconvenience you may have incurred. In lieu of your inconvenience please accept the below Papa Card for XXXX. Again we do apologize for any inconvenience and look forward to serving you in the future. If you have further questions or concerns please do not hesitate to contact us at the number listed below and one of our CSRs will be glad to assist you. Thanks,Customer CarePapa John's International*** Order Pizza Online @ www.papajohns.com

Dear Valued Customer,Thank you for taking the time to provide us your feedbackOn behalf of Papa John's Pizza, we would like to apologize for any inconvenience you encountered with your recent order from you local Papa John's locationOur goal is to provide not only a superior quality pizza, but
also a World Class Customer Experience to our consumers at all timesYour comments were forwarded to the Owners/Operators of this location and we have received response from the leadership teamThey have informed us that this matter has been investigated and a $Papa John's Gift Card has been mailed to you and the funds returned to your original Papa CardsAgain we do apologize for any inconvenience you incurred regarding this issue and look forward to serving you in the futureIf you have further questions or concerns please do not hesitate to contact us at the number listed below and one of our CSRs will be glad to assist youThank you for your patronage and we look forward to serving you in the future. Thanks,Operations Call CenterPapa John's International***Order Pizza Online @ www.papajohns.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Thank you very much for your prompt and appropriate responseI consider this matter closedThanks again, ***

Dear Mr ***,While we appreciate your business in the past, Papa John's has chosen to suspend your rewards account with us due to suspected violations of our Terms and ConditionsPer our Terms and Conditions located on our website at https://www.papajohns.com/order/papa-rewards :"We may terminate
your access or suspend your eligibility for the Rewards program and its benefits or terminate your right of access to all or part of the Site, without notice, for any conduct that we, in our sole discretion, believe is in violation of any applicable law or is harmful to the interests of another user, Associates, or Papajohns.com."Please let us know if you have any questions or concerns.Regards,Papa John's Customer Care Team

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Regards,*** ***

Dear Valued Customer,Thank you for taking the time to provide us your feedbackOn behalf of Papa John's Pizza, we would like to apologize for any inconvenience you encountered with your recent order from you local Papa John's locationOur goal is to provide not only a superior quality pizza, but
also a World Class Customer Experience to our consumers at all timesYour comments were forwarded to the Owners/Operators of this location and we have received response from the leadership teamThey have informed us that this matter has been investigated and resolution offeredAgain we do apologize for any inconvenience you incurred regarding this issue and look forward to serving you in the futureIf you have further questions or concerns please do not hesitate to contact us at the number listed below and one of our CSRs will be glad to assist youThank you for your patronage and we look forward to serving you in the future.*** ***
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*** *** *** * ***

Dear Valued Customer, Thank you for taking the time to provide us your feedback. On behalf of Papa John's Pizza, we would like to apologize for any inconvenience you encountered with your recent order. Our goal is to provide not only a superior quality pizza, but also a World Class
Customer Experience to our consumers at all times. Your comments were forwarded to the Owners/Operators of this location and we have received response from the leadership team. They have informed us that this matter has been investigated, and the issue resolved. Again we do apologize for any inconvenience you incurred regarding this issue and look forward to serving you in the future. If you have further questions or concerns please do not hesitate to contact us at the number listed below and one of our CSR's will be glad to assist you. Thanks,Papa John's Operations Call [email protected]***

Revdex.com:
I have reviewed the response made by the business in reference to *** ** *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolutionPlease respond here ONLY]They said that the local store has reviewed and deemed the issue resolved but I have not received a resolution to the problemPassing the issue off to someone else then saying it's solved does not mean it's solvedI called the local store and the GM want thereI haven't received a call back yetI even emailed the GM after he told me too and the only response I got back from that email was to email him if I need any help, which I already did and he hasn't helped me yet.
Regards,
*** ***