Papa John's International, Inc.

Store management responded:"I am waiting for him to call me at the store to find his order. I do not see any order for him on that day, but I asked for additional information to try and find it and give a refund. *** ***" Dear ***, Thank you for taking
the time to provide us with your feedbackAt Papa John's, we strive for “best in class” in everything we doWe are sorry that we have not met your expectations at your local Papa John's storeI am not seeing an order for you on that dayIf you can provide me with the address it was sent to, and what the order was I can search for it that wayAnd in order to make a refund I will need the card info you placed the order with and we will be happy to refund the amountPlease give me a call at the store to solve the issue*** Sincerely, *** *** General Manager Papa Johns International

Dear Valued Customer,Thank you for taking the time to provide us your feedbackOn behalf of Papa John's Pizza, we would like to apologize for any inconvenience you encountered with your recent order from you local Papa John's locationOur goal is to provide not only a superior quality pizza, but
also a World Class Customer Experience to our consumers at all timesYour comments were forwarded to the Owners/Operators of this location and we have received response from the leadership teamThey have informed us that this matter has been investigated and a credit offered for your next orderAgain we do apologize for any inconvenience you incurred regarding this issue and look forward to serving you in the futureIf you have further questions or concerns please do not hesitate to contact us at the number listed below and one of our CSRs will be glad to assist youThank you for your patronage and we look forward to serving you in the future.Thanks,Operations Call CenterPapa John's International***
***
*** *** *** * *** ** *** ***

Dear ***, Thank you for taking the time to provide us your feedback. We do apologize for the inconvenience you encountered. Upon further research, of your accounts has been deactivated due to violations of our Terms and Conditions. The recent “Favorite” promotion was
set up to earn free rewards points for setting your order up as a Favorite. Unfortunately there was some misuse of the offer and customers were ordering Extras (seasoning packets, parmesan packets, sauce cups, etc.) as “Favorites”, then ordering multiple times to get free points. We show this online account placed orders on 8/31/for just red pepper packets to get free points. Once the misuse was identified, the promotion was disabled on 8/31/17. Per our Terms and Conditions located at ***: "We may terminate your access or suspend your eligibility for the Rewards program and its benefits or terminate your right of access to all or part of the Site, without notice, for any conduct that we, in our sole discretion, believe is in violation of any applicable law or is harmful to the interests of another user, Associates, or Papajohns.com." Sincerely, Papa John's Operation Call Center *** *** Tell us why here

Dear Valued Customer,On behalf of Papa ***'s Pizza, we would like to apologize for any inconvenience or mis-communication with the email response you received from Papa ***'s regarding your complaint ticket. We have spoken with the Leadership Team of the store and they have informed us that a refund was issued and a credit for five large pizzas has been added on your account at the store. The Free Large topping pizza code sent in the email response was not to serve as resolution for the issue. We had sent the issue to the Leadership Team of the store to contact you but wanted to offer compensation for any inconvenience you may have incurred with having to file a complaint ticket. Again we do apologize for any mis-communication and look forward to serving you in the future. If you have further questions or concerns please do not hesitate to contact us at the number listed below and one of our CSRs will be glad to assist you

The Papa John’s promotion rewarded customers with Papa Reward points for ordering one of their favorites pizzas. In this particular situation, you submitted over separate orders in one single days for amounts to centsThe actions of submitting numerous frivolous online orders were considered harmful to the interests of the Papajohns.com web experience and to our team members. As stated before, per Papa John’s Terms and Conditions located at https://www.papajohns.com/order/papa-rewards :"We may terminate your access or suspend your eligibility for the Rewards program and its benefits or terminate your right of access to all or part of the Site, without notice, for any conduct that we, in our sole discretion, believe is in violation of any applicable law or is harmful to the interests of another user, Associates, or Papajohns.com."Papa John’s deactivated your account per these terms and conditions. Regards,Papa John's Customer Care Team

Dear Valued Customer, Thank you for taking the time to provide us your feedback. On behalf of Papa John's Pizza, we would like to apologize for any inconvenience you encountered with your recent order. Our goal is to provide not only a superior quality pizza, but also a World Class
Customer Experience to our consumers at all times. Your comments were forwarded to the Owners/Operators of this location and we have received response from the leadership team. They have informed us that this matter has been investigated, and the issue resolved. Again we do apologize for any inconvenience you incurred regarding this issue and look forward to serving you in the future. If you have further questions or concerns please do not hesitate to contact us at the number listed below and one of our CSR's will be glad to assist you. Thanks, Papa John's Operation Call [email protected]***

Duplicate complaint also filed for *** ***. Store upper management responded, "We already fixed, *** *** sent same complaint". Upon escalating the ticket per the Revdex.com notification, we received additional communication back from store upper management:
"*** *** and *** *** sent separate feedbacks for the same issue and I'll take care of the problem right away." Dear Valued Customer, Thank you for taking the time to provide us your feedbackOn behalf of Papa John's Pizza, we would like to apologize for any inconvenience you encountered with your recent order from your local Papa John's locationOur goal is to provide not only a superior quality pizza, but also a World Class Customer Experience to our consumers at all timesYour comments were forwarded to the Owners/Operators of this location and we have received response from the leadership teamThey have informed us that this matter has been investigated, and the issue resolved Again we do apologize for any inconvenience you incurred regarding this issue and look forward to serving you in the futureIf you have further questions or concerns please do not hesitate to contact us at the number listed below and one of our CSRs will be glad to assist you. Thanks, *** *** *** *** ***
***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***

Dear Valued Customer,Thank you for taking the time to provide us your feedbackOn behalf of Papa John's Pizza, we would like to apologize for any inconvenience you encountered with your recent order from your local Papa John's locationOur goal is to provide not only a superior quality pizza, but
also a World Class Customer Experience to our consumers at all timesYour comments were forwarded to the Owners/Operators of this location and we have received response from the leadership teamThey have informed us that this matter has been investigated, and the issue resolved. Again we do apologize for any inconvenience you incurred regarding this issue and look forward to serving you in the futureIf you have further questions or concerns please do not hesitate to contact us at the number listed below and one of our CSRs will be glad to assist you.Thanks, Customer Care Papa John's International ***
*** Order Pizza Online @ www.papajohns.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Dear Values Customer,Thank you for taking the time to provide us your feedback. On behalf of Papa John's Pizza, we would like to apologize for any inconvenience you encountered with email communications from Papa John's. Our goal is to provide not only a superior quality pizza, but also
a World Class Customer Experience to our consumers at all times. According to our records, your email address was unsubscribed on Saturday, February 20, at 4:20:00PM. If you are still receiving emails from Papa John's could you please forward those emails to *** that we may investigate this issue further. Again we do apologize for any inconvenience you may have incurred. If you have further questions or concerns please do not hesitate to contact us at the number listed below and one of our CSRs will be glad to assist you.Operations Call CenterPapa John's International***
***Order Pizza Online @ www.papajohns.com

I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be very satisfactory to me. I consider this complaint resolvedRegards,
*** ***
%

10-10-Apologized to customer

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below. I attempted to redeem before expiry and the website did not workYou will need to reissue them
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Dear Valued Customer, On behalf of Papa John's Pizza, we would like to apologize for any inconvenience you encountered with your *** Tuesdays promotion codes for Papa John’s. Our goal is to provide not only a superior quality pizza, but also a World Class Customer Experience to our
consumers at all times. Per the rules and regulations on the *** Tuesdays promotion the codes that *** provided were only valid for seven days from receipt. If the codes were not redeemed by this time they expired and were no longer valid. We have reviewed your account and do show that six orders were placed and all six orders used a promotion code provided by ***. Since the *** Tuesdays promotion ended on 03/07/all codes provided with this promotion have expired If you have further questions or concerns please do not hesitate to contact us at the number listed below and one of our CSRs will be glad to assist you Thanks, Customer Care Papa John's International *** Order Pizza Online @ www.papajohns.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolvedRegards,
*** ***
He was able to contact beHe offered me free pizza codes onlineI accepted
***

Dear Valued Customer, Thank you for taking the time to provide us your feedbackOn behalf of Papa John's Pizza, we would like to apologize for any inconvenience you encountered with your recent order from your local Papa John's locationOur goal is to provide not only a superior quality pizza, but
also a World Class Customer Experience to our consumers at all timesYour comments were forwarded to the Owners/Operators of this location someone with that Leadership Team to be in contact with you regarding this issue. In the interim please accept the below Papa John's Gift Card for XXX that may be used at any of our stores. Again we do apologize for any inconvenience you incurred regarding this issue and look forward to serving you in the futureIf you have further questions or concerns please do not hesitate to contact us at the number listed below and one of our CSRs will be glad to assist youThanks, Operations Call Center Papa John's International ###-###-#### ***
Order Pizza Online @ www.papajohns.com

Dear Valued Customer,Thank you for taking the time to provide us with your feedbackAt Papa John's, we strive for “best in class” in everything we doWe are sorry that we have not met your expectations at your local Papa John's store, and we would like to personally apologize for your experience
We want to make it rightThe Operators of that particular location have reached out and let us know that they have provided you with replacement pizzas to apologize for the trouble that you hadWe do not take these issues lightly and your feedback will be used to improve our ability to serve you in the futureSincerely, Papa John's Customer Care Team

Papa John’s International has investigated Mr***’s complaint regarding a franchise locationThe Chicken Parmesan pizza was a limited time seasonal offer that is only offered for a specific time periodWhen that designated time period expires, the option to order it is removed from the
websiteWhen this particular promotion was created, the Chicken Parmesan pizza was not available, and that is why it was not an option to selectHowever, it is our understanding that the franchise location in question was still able to make the order for the customer because the store had the ingredients availableIn addition, the customer was provided a $10:Papa Card from Papa John's International, and the franchisee also provided a $10:Papa Card and a free large one topping pizzaPapa John’s International apologizes for any confusion by the customer regarding this matter