Papa John's International, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.I have received coupons for four free pizzasHowever, each coupon stated it was only good at Birmingham, Auburn, and Tuscaloosa area Papa John locationsI called the location I usually visit in Madison, AL and from which the coupons were mailed to me.An employee that told me that the coupons would be good at ANY locationProvided this is true, I consider this matter satisfactorily closed!
Regards,
*** ***

Mr ***,The Papa John’s promotion rewarded customers with Papa Reward points for ordering one of their favorites pizzas. In this particular situation, you submitted over separate orders for free parmesan packets in one single dayThe actions of submitting numerous frivolous online orders were considered harmful to the interests of the Papajohns. As stated before, per Papa John’s Terms and Conditions located at https://www.papajohns.com/order/papa-rewards :"We may terminate your access or suspend your eligibility for the Rewards program and its benefits or terminate your right of access to all or part of the Site, without notice, for any conduct that we, in our sole discretion, believe is in violation of any applicable law or is harmful to the interests of another user, Associates, or Papajohns.com."Papa John’s deactivated your account and the remaining rewards points per these terms and conditions. Regards,Papa John's Customer Care Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Papa John's International's Partnerships & Promotions Director contacted Ms*** regarding her gift card. The Director gave the customer two promotion codes to use for free pizza and mailed a $Papa Card. Ms*** indicated this would resolve her issues.
Papa John's apologizes for any inconvenience this matter may have caused

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear belowPlease explain how this violated the terms of your websiteAs far as I'm concerned, I followed the rules of your promotion exactlyAt no point was the content of the order defined in the promotionI don't think it's fair to punish your customers for something that was poorly thought outAlso, why was it necessary to delete my account with no explanation? It would have been much more reasonable to send an email and say something like "we're deducting these points from your account due to an error from our promotion"Closing it without any contact was pretty bad form
Regards,
*** *

Dear Valued Customer,Thank you for taking the time to provide us your feedbackOn behalf of Papa John's Pizza, we would like to apologize for any inconvenience you encountered with your recent order from you local Papa John's locationOur goal is to provide not only a superior quality pizza, but
also a World Class Customer Experience to our consumers at all timesYour comments were forwarded to the Owners/Operators of this location and we have received response from the leadership teamThey have informed us that this matter has been investigated, and the issue resolvedAgain we do apologize for any inconvenience you incurred regarding this issue and look forward to serving you in the futureIf you have further questions or concerns please do not hesitate to contact us at the number listed below and one of our CSRs will be glad to assist youThank you for your patronage and we look forward to serving you in the future.Thanks,Operations Call CenterPapa John's International***
***Order Pizza Online @ www.papajohns.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ** ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Dear Valued Customer,We apologize again for any confusion or inconvenience. The complaint ticket that was filed with the store only listed your email address and no contact phone number. The GM was only able to respond to the ticket via email and had requested that you please call him so he could offer compensation for the issue. We have forwarded your phone number to the store that they may be in contact with you. In lieu of your inconvenience please accept the below Papa Card for $xx.xx. Someone with the Leadership Team of this location will be in contact with you to resolve your original complaint with the store. If you need anything further please do not hesitate to contact us at the number listed below and one of our CSRs will be glad to assist you Thanks, Customer Care Papa John's International [email protected] Order Pizza Online @ www.papajohns.com

Dear Valued Customer,
Thank you for taking the time to provide us your feedback. On behalf of Papa John's Pizza, we would like to apologize for any inconvenience you encountered with Papa John's Bonus Reward Points promotion. Our goal is to provide not only a superior quality pizza, but
also a World Class Customer Experience to our consumers at all times Unfortunately the promotion in which you had earned BONUS points ended on 11/29/If you did not use the bonus points by this date they were removed from the account per the official rules of the promotionKeep in mind, points earned through spending money online will never expire from your account, however BONUS points will always have expiration dates (all expiration dates for BONUS points are listed on the offers, emails and FAQ pages).We do apologize for any inconvenience or mis-communication regarding this promotion. In lieu of your inconvenience please accept this online promotion code, (XXXX), which is valid for a Free Large Topping Pizza which is equivalent to the bonus points received for the promotion. Again we do apologize for any inconvenience and look forward to serving you in the future. If you have further questions or concerns please do not hesitate to contact us at the number listed below and one of our CSRs will be glad to assist youThanks,Operations Call CenterPapa John's International###-###-####[email protected] Pizza Online @ www.papajohns.com

Ms***,Thank you for taking the time to provide us feedback on your recent experience with our Papa John's location in LouisvilleWe have reached out to the store and understand that they have spoken with you and apologized for your troublesIn addition to the apology, we would like to provide
you with a gift card in the amount of $that can be used at any location in the United StatesYou will need the digit card number and the digit pin number when you place your order, either in store or onlineThe number is *** and the pin number is ***Please feel free to let us know of any other issues that you haveThank you again and have a great day!

Dear MrXXX,Thank you for taking the time to provide us your feedbackOn behalf of Papa John's Pizza, we would like to apologize for any inconvenience you encountered with your recent order from Papa John'sOur goal is to provide not only a superior quality pizza, but also a World Class
Customer Experience to our consumers at all timesWe have reviewed your account and do show that you placed an order on 09/12/using the WINNING PromotionPer the rules and regulations of the Winning Promotion you had to use the bonus points you received by 09/27/or they expired from the accountIn regards to the customer service you received from our of our CSRs we would like to offer you a Free Large Topping PizzaTo receive you Free Large Topping Pizza, simply log into your online account and on the Menu Page but in the promotion code, ***, and follow the steps to create your pizzaOnce you have made your topping selection it will add the pizza to your cart for freeIf you choose to have the pizza delivered there will be a delivery feeAgain, we do apologize for any inconvenience you may have incurred and look forward to serving you in the futureIf you have further questions or concerns please do not hesitate to contact us.Sincerely,The Papa John's Team

Dear Valued Customer,Thank you for taking the time to provide us your feedbackOn behalf of Papa John's Pizza, we would like to apologize for any inconvenience you encountered with your promotion code and email communications with Papa John'sOur goal is to provide not only a superior quality
pizza, but also a World Class Customer Experience to our consumers at all timesUnfortunately the code provided for the website outage that occurred on 09/04/expired on 12/31/As a replacement for the code and in lieu of your inconvenience regarding your emails, please accept the below two online promotion codes each valid for a free large topping pizzaAgain we do apologize and look forward to serving you in the futureIf you have further questions or concerns please do not hesitate to contact us at the number listed below and one of our CSRs will be glad to assist you.XXXXX- Free Large topping XXXXX- Free Large toppingThanks,Operations Call CenterPapa John's International***
***Order Pizza Online @ www.papajohns.com

Dear ***,Thank you for taking the time to provide us with your feedbackAt Papa John's, we strive for “best in class” in everything we doWe are sorry that we have not met your expectations at your local Papa John's storeWe want to make it rightThe restaurant upper management has emailed
you an apology for your troubles and sent over a $gift card for you to use on future orders.We do not take these issues lightly and your feedback will be used to improve our ability to serve you in the futureSincerely,Papa John's Customer Care Team

Dear Valued Customer, Thank you for taking the time to provide us your feedbackOn behalf of Papa John's Pizza, we would like to apologize for any inconvenience you encountered with any email communications from Papa John'sOur goal is to provide not only a superior quality pizza, but also a
World Class Customer Experience to our consumers at all timesYour comments were forwarded to the Senior Director of our Customer Service Team. The Senior Director has informed us that this matter has been investigated, and the issue resolved with you. Again we do apologize for any inconvenience you incurred regarding this issue and look forward to serving you in the futureIf you have further questions or concerns please do not hesitate to contact us at the number listed below and one of our CSRs will be glad to assist you.Thanks,Operations Call CenterPapa John's International***
***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear
below
*** *** ** *** *** *** *** *** *** *** *** *** *** *** ***
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear belowThe business reply clearly shows their low commitmentNo solution was provided, and the business took a long time to provide such replyAbsolutely horrendous, I do not support this business anymore, nor recommend it to anyoneThey don't take their own business seriouslyLooks like either the owner doesn't care or at least is not paying enough attentionNow, to Revdex.com, how come a business with no commitment to make things right has such a high rating? Based on the reply I received, with no solution whatsoever despite so many mistakes (delivery, customer service), makes me think if this rating is really reliableRegards,
*** ***
 %

Dear Valued Cusotmer,Thank you for taking the time to provide us your feedbackOn behalf of Papa John's Pizza, we would like to apologize for any inconvenience you encountered with your recent order from you local Papa John's locationOur goal is to provide not only a superior quality pizza, but
also a World Class Customer Experience to our consumers at all timesYour comments were forwarded to the Owners/Operators of this location and we have received response from the leadership teamThey have informed us that this matter has been investigated, and the issue resolved. Again we do apologize for any inconvenience you incurred regarding this issue and look forward to serving you in the futureIf you have further questions or concerns please do not hesitate to contact us at the number listed below and one of our CSRs will be glad to assist you.Thanks,Operations Call CenterPapa John's International***Order Pizza Online @ www.papajohns.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Three free pizzas is not sufficient resolveEspecially since when I tried to retrieve one of the pizzas I had another bad encounter with customer serviceI placed an order July to redeem one of my 'free' pizzas and was told delivery would be minutesI ordered at 8:06pmI called at 9:03pm to get an estimate and was told that I had placed the order at 8:31pm and it had only been minutes and that I should just wait on my pizzaMy phone record shows that I called at 8:It doesn't take minutes to place an orderShortly after I received a call to say my pizza was hereTO my surprise the SAME exact dlivery person who dropped my pizza and put his hands in it and then LIED was delivering my pizza againI'm not sure the importance of integrity is to Papa John's but to keep a delivery driver who knowingly and intentionally intended to give me a pizza that he dropped and touched over is deplorableWhat if he held malice towards me for getting him in trouble? What if he messed with my pizza again only this time putting something on it that I couldn't see? I can't take chances like thatMy complaint still stands and free pizzas is not conducive to resolveI will use another pizza place for my Church's game night and take my pizza order somewhere elsePapa Johns clearly does not care about the consumer!
Regards,
*** ***