Papa John's International, Inc.

Dear Valued Customer, Thank you for taking the time to provide us your feedback. On behalf of Papa John's Pizza, we would like to apologize for any inconvenience you encountered with your recent order. Our goal is to provide not only a superior quality pizza, but also a World Class
Customer Experience to our consumers at all times. Your comments were forwarded to the Owners/Operators of this location and we have received response from the leadership team. They have informed us that this matter has been investigated, and the issue resolved. Again we do apologize for any inconvenience you incurred regarding this issue and look forward to serving you in the future. If you have further questions or concerns please do not hesitate to contact us at the number listed below and one of our CSR's will be glad to assist you. Thanks,*** *** *** *** ***
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Dear Values Customer,Thank you for taking the time to provide us your feedbackOn behalf of Papa John's Pizza, we would like to apologize for any inconvenience you encountered with your recent order from you local Papa John's locationOur goal is to provide not only a superior quality pizza, but
also a World Class Customer Experience to our consumers at all timesYour comments were forwarded to the Owners/Operators of this location and we have received response from the leadership teamThey have informed us that this matter has been investigated and a credit a five free pizzas were added to your in store accountWe would also like to provide a $Papa Card for you time and inconvenienceAgain we do apologize for any inconvenience you incurred regarding this issue and look forward to serving you in the futureIf you have further questions or concerns please do not hesitate to contact us at the number listed below and one of our CSRs will be glad to assist youThank you for your patronage and we look forward to serving you in the future.Thanks,Operations Call CenterPapa John's International***
***Order Pizza Online @ www.papajohns.com

Dear Valued Customer, Thank you for taking the time to provide us your feedback. On behalf of Papa John's Pizza, we would like to apologize for any inconvenience you encountered with your recent order. Our goal is to provide not only a superior quality pizza, but also a World
Class Customer Experience to our consumers at all times. Your comments were forwarded to the Owners/Operators of this location and we have received response from the leadership team. They have informed us that this matter has been investigated, and the issue resolved. Again we do apologize for any inconvenience you incurred regarding this issue and look forward to serving you in the future. If you have further questions or concerns please do not hesitate to contact us at the number listed below and one of our CSR's will be glad to assist you. Thanks, Papa John's Operation Call Center ***
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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I continue to receive emails and have sent the most recent to the email address they provided below I will close this complaint when I discontinue receiving their emails
Regards,
*** ***

Dear Valued Customer,Thank you for taking the time to provide us your feedbackOn behalf of Papa John's Pizza, we would like to apologize for any inconvenience you encountered with your recent orders from you local Papa John's locationOur goal is to provide not only a superior quality pizza, but
also a World Class Customer Experience to our consumers at all timesYour comments were forwarded to the Owners/Operators of this location and we have received response from the leadership teamThey have informed us that this matter has been investigated and a refund and compensation offeredAgain we do apologize for any inconvenience you incurred regarding this issue and look forward to serving you in the futureIf you have further questions or concerns please do not hesitate to contact us at the number listed below and one of our CSRs will be glad to assist youThank you for your patronage and we look forward to serving you in the future.Operations Call CenterPapa John's International###-###-####***Order Pizza Online @ www.papajohns.comTell us why here

Dear Valued Customer, Thank you for taking the time to provide us your feedback. On behalf of Papa John's Pizza, we would like to apologize for any inconvenience you encountered with your recent order from you local Papa John's location. Our goal is to provide not only a superior
quality pizza, but also a World Class Customer Experience to our consumers at all times. Your comments were forwarded to the Owners/Operators of this location and we have received response from the leadership team. They have informed us that this matter has been investigated and a credit issued. Again we do apologize for any inconvenience you incurred regarding this issue. If you have further questions or concerns please do not hesitate to contact us at the number listed below and one of our CSRs will be glad to assist you. Thank you for your patronage and we look forward to serving you in the future.Operations Call Center*** *** ***
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Dear ***, Papa John's has chosen to remove your rewards points with us due to suspected violations of our Terms and ConditionsPer our Terms and Conditions located on our website at https://www.papajohns.com/order/papa-rewards :"We may terminate your access or suspend your eligibility for the
Rewards program and its benefits or terminate your right of access to all or part of the Site, without notice, for any conduct that we, in our sole discretion, believe is in violation of any applicable law or is harmful to the interests of another user, Associates, or Papajohns.com."Please let us know if you have any questions or concerns.Regards,Papa John's Customer Care Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

We have escalated the concern to the store upper management at store #*** and received the following closure response:"This concern has been handled on 3/28/17. We reached out to the customer, left a message, but never heard anything back after several attempts." An email
communication was also sent to the customer to apologize and ask the customer to reach out by phone to receive some coupons for the past couple terrible experiences:"Dear ***, Thank you for taking the time to provide us with your feedbackAt Papa John's, we strive for “best in class” in everything we doWe are sorry that we have not met your expectations at your local Papa John's storeI would like to personally apologize that your experience was below our standardsWe want to make it rightPlease feel free to reach out to me directly by replying to this email I would love to personally send you out some coupons for the past couple terrible experiencesMy phone number is *** if you prefer a phone conversationWe do not take these issues lightly and your feedback will be used to improve our ability to serve you in the future." Sincerely, *** *** District Operator Papa Johns Pizza

Papa John’s International has investigated Ms***’s complaint regarding her gift card orderIt is unclear why Ms*** did not receive her gift card or why she was not given a full refund for her orderPapa John's online gift card purchases are supported by *** and we have
recommended that she call *** to check the status of the refundIn the meantime, the customer was provided a $E-gift Card from Papa John's InternationalPapa John’s International apologizes for any confusion by the customer regarding this matter

Dear ***,Thank you for taking the time to provide us your feedback. On behalf of Papa John's Pizza, we would like to apologize for any inconvenience you encountered with your recent order. Our goal is to provide not only a superior quality pizza, but also a World Class Customer
Experience to our consumers at all times. Your comments were forwarded to the Owners/Operators of this location and we have received response from the leadership team. They have informed us that this matter has been investigated, and the a refund was approved. Again we do apologize for any inconvenience you incurred regarding this issue and look forward to serving you in the future. If you have further questions or concerns please do not hesitate to contact us at the number listed below and one of our CSR's will be glad to assist you.Best Regards,The Papa John's Customer Care Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ** *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
They did not make a topping pizza properly.They damaged my Torrid dress- worn twice.I was called a *** and had pizza thrown at me.The franchise owner laughed as the damages his employee did AFTER saying he would do nothing.The franchise owner lied saying that he contacted me to resolve the issue, but had offered nothing until I wanted to escalate the case on 12/12. A large, topping pizza at the SAME location that I REFUSE TO RETURN TO is NOT sufficient NOR acceptable.It does not even replace the pizza that was made incorrectly- let alone ALL of the other issues. Picture provided to PROVE that he lied when he said he resolve the matter prior to 12/
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Papa John’s International has investigated Ms***’ complaintThe store at which the issue occurred is a franchise location, and it is unclear why Ms*** was not initially given a full refund for her orderHowever, we have learned that the franchisee subsequently refunded her money and
offered her two free ***s as wellWe are hopeful that this has resolved the matter and Papa John’s International apologizes for any inconveniences this matter may have caused

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Please note that this complaint regards the receipt of unsolicited advertising via USPS. How is receiving unsolicited advertising vis email, otherwise known as SPAM, supposed to either resolve this issue or eliminate unsolicited ads?
Regards,
*** ***

Dear Valued Customer,Thank you for taking the time to provide us your feedback. On behalf of Papa John's Pizza, we would like to apologize for any inconvenience you encountered with your recent order. Our goal is to provide not only a superior quality pizza, but also a World Class
Customer Experience to our consumers at all times. Your comments were forwarded to the Owners/Operators of this location and we have received response from the leadership team. They have informed us that this matter has been investigated, and the issue resolved. Again we do apologize for any inconvenience you incurred regarding this issue and look forward to serving you in the future. If you have further questions or concerns please do not hesitate to contact us at the number listed below and one of our CSR's will be glad to assist you.Thanks,Papa John's Operations Call Center***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***l
Saying that the Chicken Parm pizza was not available at the time of this promotion is a bold-faced lie The Chicken Parm pizza has been available for years and I've been getting it for years It most certainly was available at the time this promotion was created.Also, the franchisee did NOT provide me with a $Papa card so that is also a lie

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***