Papa John's International, Inc.

Dear Mr ***,Thank you for taking the time to respond to our feedback regarding your complaintAt Papa John's, we strive for "best in class" in everything we doWe are sorry that we have not met your expectations at your local Papa John's store *** ** *** AL. We would like to personally apologize for your trouble, and assure you that we have taken further steps to resolve your issueThe Area Supervisor of the store, Mr ***, will be reaching out to you today to offer you free pizzas that you can redeem from his location in ***We have provided him the contact information that you listed with your complaint so that he could mail you the coupons as wellWe do not take these issues lightly and your feedback will be used to improve our ability to serve you in the future.Best Regards,Papa John's Customer Care Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Let me explain something, again since my last few complaints weren't clear enoughYou guys didn't *** up just onceYou didn't *** up in just one restaurant eitherYou have been ***ingup my orders multiple times, in multiple stores, across multiple StatesSo when I say a free pizza or store credit won't cut it, it is because you mess up my free orders as wellDo I need to go public for you to understand the problem here?First problemPorkI am a Muslim, therefore I cannot have porkYou insist on somehow adding pork to my order, free or notIf the Muslim community discovers you put pork in our pizzas, that will become a huge problemSecond, how hard is it to follow instructions, or keep your promises? Countless times, by supervisors and managers nonetheless, promises made over and over have been brokenI got a call from one of you guys recently, saying amongst other things, that the store manager would be immediately alerted of one of the factorsI call in minutes later to complain about the damn pork issue, and the guy says the exact same thing, that he will immediately call the store managerHow dumb do you think I am? If he didn't call the first time, why bother with the second? If I am told by the head of the store that a note will personally be put in my account to call when leaving the store, how is it that I still never get a fricking call, despite putting it in the notes, EVERY SINGLE TIME??Here's the thingI do not want any more free pizzasI do not want your store creditI have received the worst possible service in Texas, Arizona, and now TennesseeYou ***ed me across an entire countryThat will not be excused with apologies and free nonsenseNoYou want to fix anything, I demand my money back, for all the times my order has been jacked up, especially my 3-most recent ordersI would hate for this business to get out, and trust me, if this isn't taken care of properly, it will.]
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

The Chicken Parmesan pizza is not a nationally offered pizza except when it is available as a limited-time offerThis particular franchise location may have had the Chicken Parmesan pizza available as a local flavor but that would have been in the discretion of the franchiseeThe online promotion code for this national gift card promotion was not setup to accommodate local flavors or limited-time offers due to the variation among franchise locationsTherefore, the customer was limited to the nationally available pizzas on the website when the promotion code was usedIn addition, we received an e-mail from the franchisee on 08/11/stating that called Mrs*** three times but did not hear back from the customerThe franchisee also stated that they sent the customer a $Papa Card and also a free large topping pizza codePapa John’s International apologizes for any confusion by the customer regarding this matter

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

To Whom it May Concern, In reference to the claim filed below, the store management has notified us that the order has been refunded to the customerPlease let us know if there is anything further that we can assist withRegards, Papa John's Operations

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Company states my problem was resolved but offers no details about how it was resolvedI have received nothing from local Papa John's location I mentioned in my complaint as of 5-22-at 6:pmHOW has my complaint been resolved????]
Regards,
*** ***

Dear MrXXXXXX, Thank you for taking the time to provide us your feedbackOn behalf of Papa John's Pizza, we would like to apologize for any inconvenience you encountered with your recent order from Papa John'sOur goal is to provide not only a superior quality pizza, but also a World Class
Customer Experience to our consumers at all timesWe have reviewed your account and do show that you placed an order on 09/07/using the WINNING PromotionPer the rules and regulations of the Winning Promotion you had to use the bonus points you received by 09/27/or they expired from the accountIn regards to the customer service you received from our of our CSRs we would like to offer you a Free Large Topping PizzaTo receive you Free Large Topping Pizza, simply log into your online account and on the Menu Page but in the promotion code, ***, and follow the steps to create your pizzaOnce you have made your topping selection it will add the pizza to your cart for freeIf you choose to have the pizza delivered there will be a delivery feeAgain, we do apologize for any inconvenience you may have incurred and look forward to serving you in the futureWe are also sending this code to you via e-mail as well. If you have further questions or concerns please do not hesitate to contact us.Sincerely,The Papa John's Team

Dear Valued Customer, Thank you for contacting us about this incidentFirst, we would like to express my deepest regret for the inconvenience caused by this unintentional mistakeOur customer's privacy and customer service are top priorities at Papa John’sOur Customer Service Team
inadvertently distributed a survey to select Android app users where a limited number of customer email addresses were shared with the group of survey participantsOnly email addresses were distributed and no other information was shared. We have addressed this issue with my teamThey understand how this mistake is unacceptable and how a customer like yourself would be upset about this situationWe assure you that is being handled in a strict and serious mannerWe take full responsibility for the error and we are working on improving our processes so that this type of incident will not occur in the futureIn regards to your inconvenience please accept this online promotion, XXXX, which is valid for a Free Large Topping PizzaIn addition, we will opt you out of future e-mail communications as well.At Papa John's, we strive for “best in class” in everything we doWe do not take issues like this lightly and your feedback will be used to improve our ability to serve you in the future If you have any further questions or concerns please feel free to contact us at the number listed below and one of our CSRs would be glad to assist you

Dear Valued Customer,Thank you for taking the time to provide us your feedbackOn behalf of Papa John's Pizza, we would like to apologize for any inconvenience you encountered with your recent order from you local Papa John's locationOur goal is to provide not only a superior quality pizza, but
also a World Class Customer Experience to our consumers at all timesYour comments were forwarded to the Owners/Operators of this location and we have received response from the leadership teamThey have informed us that this matter has been investigated and resolved. In lieu of your inconvenience please accept this online promotion code (XXXXX) which is valid for a Free Large Topping Pizza. Again we do apologize for any inconvenience and look forward to serving you in the future. If you have further questions or concerns please do not hesitate to contact us at the number listed below and one of our CSRs will be glad to assist youThank you for your patronage and we look forward to serving you in the future.Thanks,Operations Call CenterPapa John's [email protected] Pizza Online @ www.papajohns.com

Papa John’s International has investigated Mr***’s complaint The customer placed an online order on 6/and received Bonus Papa's Rewards points the following day. The customer then contacted the call center on 7/(days later) in regards to the "missing" points. The
customer was advised the points expired as originally indicated on the promotion and that Papa John’s sent reminder emails to the customer advising them of the pending expiration date. The customer was offered a 50% off code for any inconvenience Papa John’s International apologizes for any confusion by the customer regarding this matter but our Bounce Back promotions always have expiration dates for any bonus points

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
That's not good enough replyI have been ordering from you guys for yearsNow some stores can charge and some can't? I look at your menu on mobile app and says freeHowever, you are saying some might charge - why isn't there a prompt that says that? I'm furious with you guys and I feel something should be done for this long time customer.
Regards,
*** ***

** *** Thank you for taking the time to provide us with your feedbackAt Papa John's, we strive for “best in class” in everything we doWe are sorry that we have not met your expectations at your local Papa John's store, and we would like to personally apologize that your experience.We have
reached out to the Operators of that particular location and have been told that they will be providing you a refund for the difference in the total that you were charged for your orderWe do not take these issues lightly and your feedback will be used to improve our ability to serve you in the futureSincerely, Papa John's Customer Care Team

Dear Mr ***Please accept our apologies for not resolving your complaint in a timely mannerOur Franchisee has been trying to reach you at the number provided with no successPlease contact our Customer Care Call Center at *** to update our records with your correct contact
informationAgain, we apologize for the delay and hope to speak with you and come to a resolution very soon.Thank you for your time and have a nice day!Papa John's Customer Care

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
I would like to state that the resolution could be upgraded so it could honor the commitment made by papa johns (Corporate / Franchise)I request that papa johns contact the *** *** *** Cooperative to rectify this problem with all the free pizza cards that were issued by*** ** *** * *** *** * Director of Operations
In reference to papa johns refunding any money to me, I would rather you donate the money to the *** *** *** *** ***
I am not sure how many of these cards were issued at this event and how many other incidents that had occurred due to the misprint or the other problems stated by papa johns
I do not completely agree with the solution that papa johns with discontinuing the use of free pizza cards that were issued at this event, Papa johns in my opinion is penalizing all the persons that were issued the cards in good faith because of a possible misprint
The above are suggestions that I believe will help with the resolution of this incident

Revdex.com:
I have reviewed the response made by the business in reference to *** ** *** and have determined that this proposal is not acceptableAs I stated it is easy for the company to provide a feee pizza, which I accepted. On the second order being disrespected while in *** *** ** * *** *** is not what I needFurthermore offering me another pizza that does not even amount to cost that I paid, as well as having an undesirable pizza in front of me hoping the next one will work out for meAgain free pizza, great, but it doesn't make up for lack of customer service by a manager nor top qualityThis is unnecessary stress and * *** *** *** *** *** the last thing I need is stress just by trying to eat
Regards
*** ***

Papa John's International's Director of Operations in Southern Indiana contacted Mr***. Mr*** attempted to use the free pizza card at a franchise location and the Director of Operations apologized for the lack of clarification on the card that it was only good at corporate
locations. The Director of Operations told him he would refund the amount of the pizza at one of the corporate locations. Mr*** was dissatified with his overall customer experience at the franchise location and Papa John's International has provided his feedback to the owner/operator of that store. The Director of Operations gave Mr*** his telephone number and assured him he would take care of him on his next order. Meanwhile, Papa John's International has discontinued the use of the free pizza cards until more specific wording on where they can be used is included. Papa John's International apologizes for any inconvenience this matter caused

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Dear Valued Customer,Thank you for taking the time to provide us your feedbackOn behalf of Papa John's Pizza, we would like to apologize for any inconvenience you encountered with your recent order from your local Papa John's locationOur goal is to provide not only a superior quality pizza, but
also a World Class Customer Experience to our consumers at all timesYour comments were forwarded to the Owners/Operators of this location and we have received response from the leadership teamThey have informed us that this matter has been investigated, and the issue resolved. Again we do apologize for any inconvenience you incurred regarding this issue and look forward to serving you in the futureIf you have further questions or concerns please do not hesitate to contact us at the number listed below and one of our CSRs will be glad to assist you.Thanks, *** ***
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Dear Valued Customer,Thank you for taking the time to provide us your feedbackOn behalf of Papa John's Pizza, we would like to apologize for any inconvenience you encountered with your recent order from your local Papa John's locationOur goal is to provide not only a superior quality pizza, but
also a World Class Customer Experience to our consumers at all timesYour comments were forwarded to the Owners/Operators of this location and we have received response from the leadership teamThey have informed us that this matter has been investigated, and the issue resolved. Again we do apologize for any inconvenience you incurred regarding this issue and look forward to serving you in the futureIf you have further questions or concerns please do not hesitate to contact us at the number listed below and one of our CSRs will be glad to assist you.Thanks, Customer Care Papa John's International ***
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