Papa John's International, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** **

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
The response provided does NOT address my entire complaint or answer all my questionsWhy can't I request no peppercinis if I order from the website??? I've been asking this question for several years! Why were my complaints on facebook and twitter IGNORED??? Why were my emails back to *** *** IGNORED???? Why does EVERY papa johns get my order WRONG??? The papa john's in Kingstowne is not the only one to screw up my order, just the most recentWhy was my email back to the manager of Kingstowne's papa john's also IGNORED???? These are not the actions of a business who claims to want to provide a "world class customer experience"This is very far from "world class"Mostly I'm just IGNORED in person, on the phone, on their website, on social media and in emailCOMPLETELY UNACCEPTABLE!!
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Dear Valued Customer,On behalf of Papa John's Pizza, we would like to apologize for any inconvenience you encountered with your recent order from Papa John'sOur goal is to provide not only a superior quality pizza, but also a World Class Customer Experience to our consumers at all times.
Please accept this online promotion code, xxxxxx, which is valid for Papa John's Reward PointsSimply log into your online account, put the code in the promo code box and the points will automatically apply to your account. These points have no expiration date. Again we do apologize for any inconvenience and look forward to serving you in the futureIf you have further questions or concerns please do not hesitate to contact us at the number listed below and one of our CSRs will be glad to assist you.Thanks, Operations Call CenterPapa John's International*** Order Pizza Online @ www.papajohns.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
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My issue was pertaining to the lack Of clear statement of expiration on this offerThe expiration issue was not clearly posted or provided to me upon initiation of the promotionI requested resolution, not a simple repeat explanationThe lack of obvious term statement violation Consumer Rights legislation
No resolution of equivalent value was givenI only purchased the previous product with the promotion under the expectation of receipt of given additional item (in this case, the additional points).
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I am looking for the cost to replace my lamp in my driveway that was cracked not a free pizza. No Thanks!
Regards,
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Dear Valued Customer,
Thank you for taking the time to provide us your feedbackOn behalf of Papa John's Pizza, we would like to apologize for any inconvenience you encountered with your recent order from your local Papa
John's locationOur goal is to provide not only a superior quality pizza, but also a World Class Customer Experience to our consumers at all timesYour comments were forwarded to the Owners/Operators of this location and we have received response from the leadership teamThey have informed us that this matter has been investigated, and a refund providedAgain we do apologize for any inconvenience you incurred regarding this issue and look forward to serving you in the futureIf you have further questions or concerns please do not hesitate to contact us at the number listed below and one of our CSRs will be glad to assist you
Thanks, *** *** *** *** *** *** *** *** *** *** * ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
The response you received from Mr*** is an exact copy of his response (one of them, not complete) to me. I told him I had no interest in Monetary compensation and did not accept his offer at the time. I specifically asked if in fact Pappa Johns only puts pieces of toppings, not whole pieces like Dominos, Pizza Hut, and other large chains and even individually owned restaurants. I received no answer which did answer my question. I was ignored. Pappa Johns is one of if not the most expensive Pizza's around and I have no idea why. The others are much more reasonable and, you get what you order as even pictured on their Menus or Websites. Pappa Johns what you see is not, what you get. I order for sake of my elderly *** as I many times am home late and she loves Pizza and there is only one other option in the area that seems to take after Pappa Johns. We go back and forth for some change in food offering. I have no interest in pursuing this as it is obvious the truth will not be told however I do wish this complaint to be PUBLIC on the Revdex.com for others to see my concern is people won't know to look up Pappa Johns International. It is likely like myself at first I tried to locate Pappa Johns HQ and finally found PJ International and this title only pulls up on your Revdex.com so a complaint can be entered and perhaps this is why there are not more complaints or concerns
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Dear Valued Customer,Thank you for taking the time to provide us your feedback. On behalf of Papa ***'s Pizza, we would like to apologize for any inconvenience you encountered with your recent order from you local Papa ***'s location. Our goal is to provide not only a superior quality
pizza, but also a World Class Customer Experience to our consumers at all times. Your comments were forwarded to the Owners/Operators of this location and we have received response from the leadership team. They have informed us that this matter has been investigated and a resolution offered. Again we do apologize for any inconvenience you incurred regarding this issue. In lieu of your inconvenience please accept this online promotion code, XXXXX, which is valid for a Free Large Topping Pizza. If you have further questions or concerns please do not hesitate to contact us at the number listed below and one of our CSRs will be glad to assist you. Thank you for your patronage and we look forward to serving you in the future.Thanks,Operations Call CenterPapa ***'s International***
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Order Pizza Online @ www.papajohns.com

Dear ***,Thank you for taking the time to provide us your feedback. On behalf of Papa John's Pizza, we would like to apologize for any inconvenience you encountered with your recent order. Our goal is to provide not only a superior quality pizza, but also a World Class Customer
Experience to our consumers at all times. Your comments were forwarded to the Owners/Operators of this location and we have received response from the leadership team. They have informed us that this matter has been investigated, and they are actively working to get the issue resolved. Again we do apologize for any inconvenience you incurred regarding this issue and look forward to serving you in the future. If you have further questions or concerns please do not hesitate to contact us at the number listed below and one of our CSR's will be glad to assist you.Best Regards,The Papa John's Customer Care Team

Papa John's International's Operations Call Center looked into Mr***'s complaint. Mr*** participated in the LAYUP promotion in which he earned BONUS points, with an expiration date of April 19, 2015. If the BONUS points were not redeemed by that date they were removed from
the account per the official rules of the promotion. Points earned through Papa John's online ordering never expire; however, BONUS points will always have an expiration date (all expiration dates for BONUS points are listed on the offers, emails and FAQ pages). Mr*** filed an incident report on April 20, 2015, and was contacted by a customer service representative on April 21. The customer service representative offered Mr*** an online promo code for 50% off any pizza at regular menu price for the trouble he encountered. Papa John's apologizes for any inconvenience this matter may have caused

Dear Valued Customer,Thank you for taking the time to provide us your feedbackOn behalf of Papa John's Pizza, we would like to apologize for any inconvenience you encountered with your recent order from you local Papa John's locationOur goal is to provide not only a superior quality pizza, but
also a World Class Customer Experience to our consumers at all timesYour comments were forwarded to the Owners/Operators of this location and we have received response from the leadership teamThey have informed us that this matter has been investigated and a credit has been issued to your in store account. Again we do apologize for any inconvenience you incurred regarding this issue and look forward to serving you in the futureIf you have further questions or concerns please do not hesitate to contact us at the number listed below and one of our CSRs will be glad to assist youThank you for your patronage and we look forward to serving you in the future.*** *** ***
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Dear Valued Customer,Thank you for taking the time to provide us your feedbackOn behalf of Papa John's Pizza, we would like to apologize for any inconvenience you encountered with your recent order from you local Papa John's locationOur goal is to provide not only a superior quality pizza, but
also a World Class Customer Experience to our consumers at all timesYour comments were forwarded to the Owners/Operators of this location and we have received response from the leadership teamThey have informed us that this matter has been investigated, and the issue resolved. Again we do apologize for any inconvenience you incurred regarding this issue and look forward to serving you in the futureIf you have further questions or concerns please do not hesitate to contact us at the number listed below and one of our CSRs will be glad to assist you.Thanks,Operations Call CenterPapa John's International***
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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[i respectfully disagree that there was any T&C violationThese points were credited after a hour verification process internal to PJ and posted to my accountThere is nothing In the T&Cs that spell out any minimum order value or restrictions on adding items to my "favorite" section of the websiteWhat about the points I acquired before my last order? Those have been removed as well with no explanation and basically stolen from me since I previously purchased items with the promise and consideration of these points being part of the dealThat is theft by deception to change the deal on non disputed previous dealsIf you have a restriction you want to implement on the website that is fine but retroactively changing the terms under the guise of "we can delete anyone we want for any reason we want" is not fair with no appeal process and may be considered a legal violation on YOUR partI humbly ask you to reconsider re activating my disabled account and points The actual reason listed is " believe is in violation of any applicable law or is harmful to the interests of another user, Associates, or Papajohns.com." what law was broken and how is earning points within the letter of the terms considered harmful to Papajohns.com? Especially since I never redeemed the points which then means you are claiming the harm could actually be "potential" harm of earning a free pizza and not "actual" harmAgain this is not defined in your T&Cs even if I were to agree with you there was a violation which I do not]
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
The franchisee is telling a lie about sending me a $gift card They did give me a topping pizza which I'm not interested in, but they never sent me a $gift card If they did send one, they must have sent it to the wrong address because I never received it

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint I was informed by the General Manager *** that I woul be notify by his manager ***I spoke to *** about a week agoStated that he would credit my account the $for my pizzas I never receivedAn also credit my account for five large pizzas which I can use any timeStated would be attached to my phone number when I call to make an orderI felt that this offer was fair an resolved my issue with the service I hadThe email u sent is my first time ever seeing that offer an is unacceptable. Regards, *** ***

Dear Valued Customer,Thank you for taking the time to provide us your feedback. On behalf of Papa John's Pizza, we would like to apologize for any inconvenience you encountered with Papa John's. Our goal is to provide not only a superior quality pizza, but also a World Class Customer Experience to our consumers at all times. We contacted your local store regarding the issue and the leadership team of that location and they have informed us that your address has been removed from any future mailings. Regarding any bulk mail sent by the USPS you can visit the below website to opt out. Again we do apologize for any confusion or inconvenience you may have incurred. If you have further questions or concerns please do not hesitate to contact us at the number listed below and one of our CSRs will be glad to assist you. Website:XXXXXXXXXXX.orgThanks,Operations Call CenterPapa John's [email protected] Pizza Online @ www.papajohns.com

Papa John's International would like to apologize for any inconvenience this matter may have caused. Mr*** placed his order online on March 28, 2015, and it was routed to restaurant #3505, which is owned and operated by Papa Express Inc. Mr*** was quoted a delivery time of
minutes. After the order is routed, it is the franchise's responsibility to fill the order and assist the customer with any issues they may have. For a time, the Papa John's customer service email address was not functioning properly and a backup email service was being used. However, when Mr*** posted his complaint on Facebook, a complaint ticket was created by Papa John's customer service. The complaint was routed to Papa Express for them to handle. Again, Papa John's International apologizes for the poor service Mr*** experienced and we are confident that Papa Express will work with him to address his complaints. Thank you

*** ***Thank you for taking the time to provide us with your feedbackAt Papa John's, we strive for “best in class” in everything we doWe are sorry that we have not met your expectations at your local Papa John's storeWe would like to apologize for your experience with late delivery and
no contact from the store in questionWe have been advised that the local store has been in contact with you and your credit card transaction has been refundedPlease let us know if there is anything else that we can assist you with.We do not take these issues lightly and your feedback will be used to improve our ability to serve you in the futureSincerely, Customer Care TeamPapa John's International