Papa John's International, Inc.

Dear Valued Customer,Thank you for taking the time to provide us your feedbackOn behalf of Papa John's Pizza, we would like to apologize for any inconvenience you encountered with your recent order from you local Papa John's locationOur goal is to provide not only a superior quality pizza, but
also a World Class Customer Experience to our consumers at all timesWe have refunded your order in the amount of $18.31. Please allow 3-business days for this refund to process. In lieu of your inconvenience please accept this online promotion code, ***, which is valid for a Free Large Topping Pizza. Again we do apologize for any inconvenience and look forward to serving you in the future. If you have further questions or concerns please do not hesitate to contact us at the number listed below and one of our CSRs will be glad to assist youThank you for your patronage and we look forward to serving you in the future.Thanks,Operations Call CenterPapa John's [email protected] Pizza Online @ www.papajohns.com

Dear Mr***,Thank you for contacting us and sorry for the inconvenience you experiencedOn behalf of Papa John's Pizza, we would like to apologize for any inconvenience you encountered with your recent order from Papa John'sOur goal is to provide not only a superior quality pizza but also a
World Class Customer Experience to our consumers at all timesIn regards to your complaint, it appears that your most recent order on September 11, 2016, was with a different Papa John's location than you usually orderWe have verified that the location at *** * *** *** ** *** does show a charge of cents a piece for their seasoning packets on the websiteThe location that you normally order from on *** *** *** ** *** does not have a charge for the seasoning packetsWe are sorry for any confusion that this may have causedPlease feel free to contact us if you need any assistance the futureThanks again and have a great day.Regards,Papa John's Customer Care Team