Parking Revenue Recovery Services Inc

Tell usAs you know, ABM Parking Denver operates private parking lots in downtown Denver.  The surface lot which is the subject of your complaint is operated on an honor system; this lot is not manned, but is set up with an pay station and parking customers are expected to pay if they park in...

this lot.  Unfortunately, many parking customers do not pay. In addition, some parking customers even attempt to defraud the parking companies by creating false monthly parking permits.  This is a significant and substantial problem for ABM Parking, as it is for all parking companies who operate surface parking lots.  ABM Parking has retained our office's services to assist them with monitoring their parking lots, dispute resolution and their collections. As you may also know, property owners have the right to protect their property from trespassers.   Specifically, private parking companies, as the owners/authorized managers of these private parking lots, have the right to establish terms and conditions under which a customer is permitted to park their vehicle or use the parking lot.  A customer is permitted to use the parking lot only if they fully comply with the terms and conditions established by the parking company.  If a parking customer does not fully comply with the terms and conditions, they are trespassing. ABM Parking has clear and prominent signage posted at this parking lot detailing the terms and conditions of using their lots, including payment rates, rules and general guidelines (pre-paying for the space utilized, prepaying for the amount of time they will park). Issuing parking notices is one way for ABM Parking to enforce their property rights.  Towing or booting vehicles would be alternative ways for a parking company to enforce their property rights. I have carefully read the consumers complaint.  I have reviewed the parking notice written by our attendant and I have reviewed his photos taken on the day in question.  I have also attached the photos taken by the lot attendant when they issued the notice and you can clearly see that there was no ticket displayed on the dash of the vehicle.   On 5/17/2018, a notice was issued to plate # [redacted] for “No Ticket On Dash”.  I have reviewed the notice that was issued as well as the photos that were taken by the lot attendant at the time they issued the notice.  It is clear that there is no ticket displayed on the dash.  I have attached the photos as well.  We feel this notice was validly issued and is currently due.  why here...

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:I am not disputing my use of the parking lotI am not one of the "many" Trying to get away with out paying as is illustrated by my purchase of a Parking pass in the amount of $12 which your response fails to acknowledgeMy complaint is that you do not have proper warning to patrons posted saying PAY FIRST ! I noticed that you did not include any proof of such signage in your rebuttal I am not one of the MANY people who are trying to defraud you of income I was 1st time visitor to your town I was only looking for a good meal and a souvenir of my visit.The insinuation that I was trying to steal from you is not only offensive but UNTRUE ! I would appreciate at least acknowledgement of the $12 I paid and sent in proof of.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:Hello, That is funny because I emailed them, called...

them, etc. I asked that they call me back and nobody responded and their last response via email essentially said you owe us money and we will not communicate with you further. I sent photos of my car with the parking permit just above the radio/on the dashboard. I also sent photos that showed that from the angle they took the photo from, they likely would not have seen it. If they walked up to the side of the car, it would be fine. They require that they put our full name and license number on the permit, which makes me uncomfortable. It also falls off the dash on a windy day unless I put it just above the radio. In any case, I did have my permit on the dashboard, but above the radio. Thanks,[redacted]From: appeals [redacted] Sent: Thursday, November 3, 2016 11:55 AM To: [redacted] Subject: Re: [redacted]  RE: DPS Parking – [redacted] issued on License Plate Number [redacted]               Notice Number: [redacted]Date: 10/31/16Violation: No PermitLocation: [redacted]Balance Due: $75.00 
Sincerely,
[redacted]

This consumer parked in our client, ABM's parking lot in Phoenix located at the 2nd and Van Buren lot.  This lot has an honor box where where each parker is to prepay for their parking space by the space number.  When the auditor checked this box, there was no payment showing in space 40...

(which is the space this consumer has parked in) so a notice was issued for NO PAYMENT.  We believe the notice was valid written.  I have reviewed the photo and it shows that no payment was in space 40.  This consumer has contacted our office and we have resolved this directly with her.  We do not believe she should have filed this complaint and should have rescinded it immediately. Our offices phones are extremely busy and had this consumer reached our voicemail and left a message, the call would have been returned immediately.

Unfortunately, this consumer parked I an area that was not a parking space so we believe the notice valid.  However since he is a monthly parking customer I have requested and received authorization to reduce the notice to $25.00.

Tell usAs you know, PSA El Paso, operates private parking lots in El Paso.  The surface lot which is the subject of your complaint is operated on an honor system; this lot is not manned, but is set up with a pay machine and parking customers are expected to pay if they park in this lot. ...

Unfortunately, many parking customers do not pay. In addition, some parking customers even attempt to defraud the parking companies by creating false monthly parking permits.  This is a significant and substantial problem for PSA Parking, as it is for all parking companies who operate surface parking lots.  PSA Parking has retained our office's services to assist them with monitoring their parking lots, dispute resolution and their collections. As you may also know, property owners have the right to protect their property from trespassers.   Specifically, private parking companies, as the owners/authorized managers of these private parking lots, have the right to establish terms and conditions under which a customer is permitted to park their vehicle or use the parking lot.  A customer is permitted to use the parking lot only if they fully comply with the terms and conditions established by the parking company.  If a parking customer does not fully comply with the terms and conditions, they are trespassing. PSA Parking has clear and prominent signage posted at this parking lot detailing the terms and conditions of using their lots, including payment rates, rules and general guidelines (pre-paying for the space utilized, prepaying for the amount of time they will park). Issuing parking notices is one way for PSA Parking to enforce their property rights.  Towing or booting vehicles would be alternative ways for a parking company to enforce their property rights. I have carefully read the consumers complaint.  I have reviewed the parking notice written by our attendant and I have reviewed his photos taken on the day in question.  First of all I would like to say that Parking Revenue Recovery does not own this parking lot, it is operated and managed by PSA Parking.  We do not believe this consumer is forced to park anywhere and specifically not this lot.  They are choosing to park in this lot and they are free to find parking at alternate lots of their choosing. On 4/27/2018 at 8:27pm this consumer’s vehicle was parked at PSA’s parking lot located at 401 N Mesa 304.  This parking lot is unmanned and has a pay station in which the consumer needs to pay for their parking and display receipt on dash.  When the lot attendant enters the lot, they verify payment for each vehicle with the ticket displayed face up on the dash.  When the lot attendant reached this consumers vehicle, there was no ticket on the dash to verify payment had been made.  There is prominent signage in the parking lot, on the pay station and on the ticket itself that states the ticket needs to be placed face up on the dash to verify payment.  I have reviewed the photos taken by the lot attendant and it shows there was no ticket on the dash.  We believe the notice was valid in being issued and is due. why here...

Tell us why here.As you know, Republic, operates private parking lots in Denver.  The surface lot which is the subject of your complaint is operated on an honor system; this lot is not manned, but is set up with a pay station and parking customers are expected to pay if they park in this...

lot.  Unfortunately, many parking customers do not pay. In addition, some parking customers even attempt to defraud the parking companies by creating false monthly parking permits, sharing tickets, ect.  This is a significant and substantial problem for Republic Parking, as it is for all parking companies who operate surface parking lots.  Republic Parking has retained our office's services to assist them with monitoring their parking lots, dispute resolution and their collections. As you may also know, property owners have the right to protect their property from trespassers.   Specifically, private parking companies, as the owners/authorized managers of these private parking lots, have the right to establish terms and conditions under which a customer is permitted to park their vehicle or use the parking lot.  A customer is permitted to use the parking lot only if they fully comply with the terms and conditions established by the parking company.  If a parking customer does not fully comply with the terms and conditions, they are trespassing. Republic Parking has clear and prominent signage posted at this parking lot detailing the terms and conditions of using their lots, including payment rates, rules and general guidelines (pre-paying for the space utilized, prepaying for the amount of time they will park). Issuing parking notices is one way for Republic Parking to enforce their property rights.  Towing or booting vehicles would be alternative ways for a parking company to enforce their property rights. I have carefully read the consumers complaint.  I have reviewed the parking notice written by our attendant and I have reviewed his photos taken on the day in question.  First of all I would like to say that Parking Revenue Recovery does not own this parking lot, it is operated and managed by Republic Parking.  We do not believe this consumer is forced to park anywhere and specifically not this lot.  The consumer is choosing to park in this lot and is free to find parking at alternate lots of their choosing.   On 5/11/2018 at 9:22am this consumer’s vehicle was parked at Republic’s parking lot located at 1215-1221 Sherman St.  This parking lot is unmanned and has a pay station in which the consumer needs to pay for their parking.  When the lot attendant enters the lot, they immediately go to the pay station and get a report of all paid vehicles.  They then check the parking lot, each vehicle and verify payment has been made for each vehicle parked in the lot with the ticket face up in the dash so they are able to verify payment and time.  When they arrived at the consumer’s vehicle, the ticket was not face up on the dash.  Due to the ticket not being displayed properly, the lot attendant issued a ticket for “No Ticket on Dash”.  We believe the notice was valid in being issued and is due.  Please see the included photos that show the ticket was not placed face up on the dash, due to this violation of the rules and regulations of the parking lot, the lot attendant was not able to verify payment and issued a ticket. Here at Parking Revenue Recovery Services, we respond to all communications within 24 hours whether the communication comes in via phone, fax or email.  We also document every form of communication in our system.  I am not showing a phone call that was not returned or any form of communication that was not returned.    In the interest of customer service, we have offered a reduced fee in the amount of $55.00 to settle this ticket.  The offer is good through 6/1/2018.  The consumer has a ticket that was issued as a valid ticket that needs to be paid as soon as possible...

As you know, [redacted] operates private parking lots in the Denver area. The surface lot which is the subject of the above complaint is operated on an honor system; this lot is not manned, but is set up with a payment machine, and parking customers are expected to pay if they park in this lot....

Unfortunately, many parking customers do not pay. In addition, some parking customers even attempt to defraud the parking companies by creating false paid receipts and bank statements, false monthly parking permits, and sharing payment receipts and monthly permits. This is a significant and substantial problem for [redacted], as it is for all parking companies who operate surface parking lots. [redacted] has retained our office's services to assist them with their collections.

On 8/4/15, a vehicle registered to this consumer was parked at Global's Cal-Welton lot. This lot requires the user to prepay for their parking space number and to display the receipt on the dash. There are several signs posted with this requirement and if this consumer had a receipt, it would show on that receipt. When the attendant checked this vehicle, there was no receipt on the dash and this is the only way the attendant can verify a vehicles parking space has been prepaid. He issued a notice for NO TICKET ON DASH. We believe the notice is valid and cannot be dismissed.
On 8/21/15, our office received a letter in the mail dispute this notice. There was no return address or name on the letter so our agent was unable to respond.
On 9/25/15 our office received an email from this consumer following up on her dispute and she did not submit the notice number so we were unable to locate her account. She did reply with this information and on 10/2/15, our agent responded with a reduced settlement offer. This consumer had alleged that our office has not responded to her, however as you can see, we did respond when we were able to. This notice is still open and unpaid but I am able to extend the settlement if paid by 1/1/16.
We are unable to resolve this notice as the consumer has requested as the notice is valid and cannot be voided and it most certainly has not been paid.

I have tested our fax lines and everything is working correctly.  This consumer has not mentioned which number he was faxing so I am unable to follow up, we have several fax lines.This consumer emailed our office and explained his situation and provided a receipt.  We were able to verify...

payment and that he had just typed an additional character in error.  This notice was still validly written and the consumer's error.  Our agent dismissed the notice and sent a confirmation email to this consumer.  We do not feel this complaint should have been lodged against our company as we have done nothing wrong.  We consider this matter resolved.

Initial Business Response /* (1000, 9, 2015/10/09) */
I have reviewed this consumer's dispute and am confused. He has stated he paid to park but did not submit proof. He says he stated $4.00 to park, however the parking fee at this parking lot is $7.00. I would need to see proof of payment to try...

and get to the bottom of what has transpired. We do not believe he paid the parking fee for this [redacted] lot, we believe the notice is valid and due.
Initial Consumer Rebuttal /* (3000, 12, 2015/10/13) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I parked in the lot as evidenced by the Pictures included, which also have my car in the forefront of the picture. Additionally, I have submitted the evidence below of payment or proof of the parking fee being paid noted as "MBTA PAY BY PHONE", which was $4 and made on the exact day and time the citation was issued, which is evidenced by the credit card payment. The [redacted] lot, noted in the sign, is the exact number and lot I called and I was in when I received the ticket. This phone number evidences that a $4 charge is what is applicable to this lot. Please remove this charge from my account as I followed all necessary prompts for parking and payment of this lot.
Final Business Response /* (4000, 25, 2015/11/17) */
I have requested a refund in the amount of $30.00 to close this notice. It will be mailed to the address on file for this consumer.
Final Consumer Response /* (4200, 27, 2015/11/19) */
(The consumer indicated he/she DID NOT accept the response from the business.)
While I appreciate the refund, the basic premise of which parking lot I paid the $4 to has not yet been addressed. You state that I DID make a payment to a lot registered with your company as is evidenced by the credit card receipt on the exact day I was ticketed; however you have not yet provided evidence that this was NOT for the lot I was ticketed. I find it illogical that you can ticket me, then state I must have made a payment for a different lot, but be unable to show which lot this was for. Additionally, I have pictures of my vehicle in the lot I was ticketed and the signage for the payment information I used. This signage matches the exact lot you state that I did not pay and the date stamp on the picture is for the same time/date I was ticketed. I would like this resolved through a full refund as I did everything I was supposed to do and should not have been ticketed.

Tell us why hAs you know, Town Park, operates private parking lots in Denver.  The surface lot which is the subject of your complaint is operated on an honor system; this lot is not manned, but is set up with a pay station and parking customers are expected to pay if they park in this...

lot.  Unfortunately, many parking customers do not pay. In addition, some parking customers even attempt to defraud the parking companies by creating false monthly parking permits, sharing tickets, ect.  This is a significant and substantial problem for Town Park, as it is for all parking companies who operate surface parking lots.  Town Park Parking has retained our office's services to assist them with monitoring their parking lots, dispute resolution and their collections. As you may also know, property owners have the right to protect their property from trespassers.   Specifically, private parking companies, as the owners/authorized managers of these private parking lots, have the right to establish terms and conditions under which a customer is permitted to park their vehicle or use the parking lot.  A customer is permitted to use the parking lot only if they fully comply with the terms and conditions established by the parking company.  If a parking customer does not fully comply with the terms and conditions, they are trespassing. Town Park has clear and prominent signage posted at this parking lot detailing the terms and conditions of using their lots, including payment rates, rules and general guidelines (pre-paying for the space utilized, prepaying for the amount of time they will park). Issuing parking notices is one way for Town Park to enforce their property rights.  Towing or booting vehicles would be alternative ways for a parking company to enforce their property rights. I have carefully read the consumers complaint.  I have reviewed the parking notice written by our attendant and I have reviewed his photos taken on the day in question.  First of all I would like to say that Parking Revenue Recovery does not own this parking lot, it is operated and managed by Town Park.  We do not believe this consumer is forced to park anywhere and specifically not this lot.  The consumer is choosing to park in this lot and is free to find parking at alternate lots of their choosing.   On May 17th 2018 a ticket was issued to plate # [redacted] for “no ticket on dash”.  I have reviewed the notice that was issued and the photos taken when the notice was issued.  It is clear that there was no ticket displayed on the dash of the vehicle, as you also mentioned in your complaint.  There is prominent signage posted at the parking lot, on the pay station and it also prints on the ticket that it must be displayed on the dash.  Since the rules and regulations of the parking lot were not followed, a ticket was issued.  We believe this ticket was validly issued and is due.  We did receive a dispute regarding this notice that we have also responded to.   Please see the included photos that show the ticket was not placed face up on the dash, due to this violation of the rules and regulations of the parking lot, the lot attendant was not able to verify payment and issued a ticket.  The ticket was validly issued and is currently due. ere...

This complaint is very random and vague so I'm not sure how to answer.  Of course we do not believe anything this consumer has stated is true or fact.  They don't even mention if they got a parking notice and if they tried to dispute it or anything.  Unfortunately there is  not...

enough information to respond.  I would at least need a notice number.

This consumer has made some very serious allegations I would like to look into. Our office accesses all accounts by notice number and parking company name. Since this consumer has not provided any of this information and I could not locate any emails from her in our boxes, I was unable to locate...

this account. If she can submit the requested information I'll be happy to research and follow up with a response.

As you know, our office accesses all accounts by notice number.  Since this information has not been provided I am unable to respond to this complaint specifically.  What I CAN tell you is that every single voicemail is returned from our office.  In addition I can tell you that if the...

receipt that this consumer had on her dash was expired, the lot attendant was only doing her job and the notice would be valid.  There is no bearing on whether the consumer was in her vehicle or not and while unfortunate that this consumer was having difficulties with her car, she still has to pay if her vehicle is parked in the lot.

Our office accesses all records by notice number and parking lot.  Since this notice has not been provided, I am unable to respond to this complaint.  I have read this complaint and it appears this consumer has filed his complaint with the wrong company.  We have not received any...

payment from this consumer.  If we go off the information this consumer has provided, this consumer set the contract with Alpha Park, the rules requiring the monthly parker to display their pass are Alpha and Alpha's lot attendants would have written the parking notices.  Alpha Park has merely forwarded this account to our office because the notices must not have been paid.  This should be dismissed against us.

We have received confirmation that this notice is voided.

As you may well know there had been terrible problems with parking at the 700 Colorado Blvd. location with the opening of [redacted] which is the subject of this complaint. If you happened to watch the local news after [redacted] opened, you would have seen that the owner...

of this parking lot was very frustrated at the unauthorized use of this parking lot. He contracted with a towing company and they would line their tow trucks up outside the lot and one by one they would tow unauthorized users off the lot. In an effort to soften his approach, the owner agreed to try ticketing offenders first.
700 Colorado Blvd. is a private property and the user may park only IF they follow all the posted rules of the lot. As I'm sure you were able to see, the owner invested a lot of money and effort into putting up clear and prominent signage so that each parker would be able to read and understand which spaces were and free and open to utilize. This is so the tenants in that building who do pay for the parking spaces would have spaces for their customers to park. [redacted] purchased a limited number of spaces, however you were not parked in a [redacted] spot. The lot attendant was careful to take photos of your vehicle along with the signage associated with the space you parked in. We believe you should have known not to park in this [redacted] parking space. He also verified that at the time he checked your parking space, you were not in your vehicle, walking to your vehicle and you were not in [redacted]. In addition you were not parked "correctly" as you have stated in your complaint.
We are not sure who you spoke with at these two businesses but you are not correct that they are not happy with our services. We are merely following the directions give to us by the owner/manager of this parking lot and I have reached out to this group and they have reiterated that in fact they and their tenants are very happy with our services and are not looking to replace our services. This group and the tenants have authorization to void a notice at any time and we have not received any contact to either reduce or void your notice.
We believe this notice is valid and cannot be dismissed.

I have reviewed the information submitted by this consumer.  When the lot attendant enters this lot, he retrieves a plate report which shows all the license plates that have prepaid for their parking space.  When he checked this consumer's vehicle, his license plate number...

was not on the report.  His plate number is [redacted] and the report did not show this plate and a notice was issued.  We believe this notice was validly issued.  While the specific signage on the lot may not specifically mention that the CORRECT plate number should be entered in the pay app but it is assumed the user, when prompted would not enter an INCORRECT license plate number as this consumer did.   I was able to check the payment records for this date and was able to determine there was a payment made for something close to this license plate number.  The plate actually entered for this consumer's vehicle was [redacted].  I have requested and received authorization from the manager of the parking lot to reduce this notice to $25.00 as a one time courtesy. By this consumer being so careless he caused a lot of administrative work both with the ticket issuance and then the dispute process after and now this escalated complaint.  There is a substantial cost to operate the parking lot, employ staff and administer a violation program to monitor the lot for situations like this.  We expect this consumer to be satisfied with this resolution and that he will pay this notice asap and not continue this dispute.  If  not, we will rescind the settlement offer and reinstate the $75.00 fine.

I have reviewed this notice and because there was no proof of payment provided or receipt attached I had to call paybyphone directly.  I was able to verify that this consumer did pay for his license plate at 6:53pm for a parking session until 7am the next day.  I see that the  lot...

attendant retrieved his payment report at 6:45pm which was before the consumer paid.  It is clear to me that there was crossover time which resulted in the notice being issued.  Our attendants are supposed to pull another report and verify any car with notices to make sure this doesn't happen but it looks like an error was still committed.  I have voided the notice and apologize to this consumer for any inconvenience this has caused him. However, I am curious why he did not contact our office first so we could be given an opportunity to resolve this before he escalated to the Revdex.com.  It would have taken a call, fax or email.  We do not appreciate that he attempted to get our office in trouble with the Revdex.com. We consider this matter resolved.