Parks Pharmacy

Case# [redacted] A Customer Relations Representative contacted Mr [redacted] on December 26th, to address his concernsIn review of Mr [redacted] inspection results, it revealed that his queen size Simmons mattress and box spring is not up to the Manufacturer standards Therefore, Mr [redacted] was offered a store credit of $plus taxA credit letter with details has been emailed to Mr***Since our recent acquisition, Mr [redacted] was instructed to visit his local Mattress Firm store to select merchandise of equal or greater valueSince we have resolved Mr [redacted] complaint we believe that no further action is required at this timeIf I can be of any further assistance, please contact Karen [redacted] at (516)861-or K [redacted] @mattress.com

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint [Provide details of why you are not satisfied with this resolution.] Regards,I am not satisfied We received the wrong, defective product In searching I see where Mattress Firm list stores on most states I guess they got so big and profitable by screwing customers If they don't take it back, I'm stuck with a chair we don't want, and doesn't work We can get it too work, but why do we have to call for warranty when it was delivered defectiveI believe Mattress firm needs to utilize customer service, or they will be in trouble like other companies that failed to do so Sears, Kmart, etc You will get what you deserve Try and get money from the CEO's when they close your doors

[redacted] Thank you for sharing your concern with usOur records indicate a cancellation was submitted as it usually takes 7-business days to receive a refund from our TX officeIf you still have not received a check after this time please contact our customer care team at 866-942-and we can provide further assistanceMany thanksMattress Firm Customer Care

Case# [redacted] A Customer Relations Representative contacted Mr [redacted] to discuss his concerns regarding his adjustable baseMr [redacted] explained at the time of sale the terms and conditions of the purchase were not explained nor did he receive documentationAfter contacting the store regarding the height adjustments on the adjustable base Mr [redacted] was explained that bases cannot be returned or exchangedTo obtain customer satisfaction we have agreed to return the base for a refundThe return is schedule to take place on June 19, and the refund will go back to Mr [redacted] ’s [redacted] accountHe should see the funds reflect back to the account within one to two billing cycles Since we have satisfactorily resolved Mr [redacted] ’s complaint, we believe no further action is requiredIf there are any other questions or concerns, please contact Stenio [redacted] at 516-861-or at Stenio[redacted] @mfrm.com

Mattress Firm customer service contacted me to apologize for inconvenience and the way store handled it. They have refunded the delivery fee as they should according to their advertisement.

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint [redacted] ***, and find that this resolution would be satisfactory to me

Dear Mr [redacted] , Thank you for sharing your concern with usAfter reviewing this claim with our distribution center and area contractor we have come to find out that our company was never allowed a reasonable amount of time to get estimates and perform the proper repairs to your propertyIt's noted that rather then allowing us to do our due diligence and send our contractor team to your residence to assess the damage and report back to us an estimate you chose to deny us that right and have the work done by your own private contractor within days time of the damageAlthough we truly regret and apologize for the damage that was caused by our delivery team to your property, this truly is not reasonableWe are informed that our contractor team is willing to reimburse you up to $1,which is the assessment of the damage caused that our team estimated after you already had the work donePlease contact Jamal for steps to receive this reimbursementWe will not be reimbursing any amount beyond $1, Thank you, Mattress Firm Customer Care

On June 2, 2017, a Customer Relations representative contacted Mr[redacted] to address his concerns regarding his refundOur records show on May 24, 2017, a refund was submitted to his [redacted] finance account in the amount of $4,Mr[redacted] advised that he received an additional refund in the amount of $in error; he requested to have this amount reversed as soon as possibleMr[redacted] was advised that he would need to visit a Mattress Firm showroom for a sale to be processed in the amount of $216.49, which will reverse the credit amount with [redacted] FinanceMr [redacted] will contact the Customer Relations Representative once the transaction is processedAt this time we will continue to work with Mr[redacted] until his complaint is resolvedShould you require any additional information, please feel free to contact Karen [redacted] at (516)-861-or Karen[redacted] @mfrm.com

Dear Mr. [redacted] , Thank you for reaching out to us with your concern, it is important to us. Unfortunately, we do not offer a refund on the inspection kit. If your product is defective we will arrange the exchange of that product but it states in your manufacturer's warranty card that any... "transportation" or "inspection" fees are not covered. We assist with our guests warranty claims with the manufacturer as a courtesy but don't refund the inspection fee. We wish you the best with the results of your inspection. Regards,Mattress Firm Customer Care

On May 11, a Customer Relations Representative reached out to Ms [redacted] to discuss her warranty concernsShe was advised that her mattress did not meet the manufacturer’s requirements for a warranty replacementIn pursuit of customer satisfaction and as a one-time accommodation, Ms [redacted] was offered a partial store credit of $plus tax for her mattress; this credit can be applied towards the purchase of new bedding and will be available until June 11, Ms [redacted] may visit her local showroom for assistanceAs we take these complaints very seriously, we believe no further action is requiredShould you require additional information please feel free to contact Chanelle R [redacted] at (516) 861-or chanelle.r [redacted] @mfrm.com

Subject: Complaint ID: [redacted] Complaint ID: [redacted] Dear Mr [redacted] , We are sorry to hear of your experience with our delivery drivers Per our conversation on 3/25/16, we will be sending a refund to you via checkThank you again for reaching out to usPlease feel free to contact us at [redacted]

Greetings [redacted] , Thank you for sharing your concern with usMattresses are handmade and can vary a little bitThe industry standard allows up to and inch and a half variance either way on the 60" x 80" measurementWe would need to make sure measurements are being correctly takenThe proper way to measure would be to measure the bottom part of the mattress from tape edge to tape edgeYou can feel free to email our customer service department at [redacted] with these photos or you can call us at [redacted] If the photos are inconclusive you also have the option to submit a warranty claim and receive an inspection with a fee of $and of course you may always utilize your happiness guarantee at your local store which is subject to their handling feesPlease let us know which option you'd likeMany thanks, Regards,

Upon receipt of this complaint filed by Ms. [redacted] a Customer Relations Representative contacted her on February 25 & 27 and March 1, 2017 on phone number [redacted] to no avail. A detailed message was left on both numbers. The Representative also sent an email to [redacted] As... we take these complaints very serious, we will work with Ms. [redacted] to ensure her complaint is resolved. Should you require additional assistance, please feel free to contact Chanelle R [redacted] at (516)-861-7174 or [redacted] . Tell us why here...

On August 10, 2017, a Customer Relations Representative spoke with Ms***To Obtain customer satisfaction Ms [redacted] was offered $refund off the price of her mattress and adjustable baseShe has accepted the offer and the refund will be processed to the card on file.As we take these complaints very seriously we believe no further action is required at this time Should you require additional assistance please feel free to contact Kuina [redacted] at (516)-861- [redacted] or at kuina.***@mfrm.com

Case# [redacted] On January 23, 2017, a Customer Relations Representative contacted Ms. [redacted] to address her warranty concerns. As an accommodation, Mattress Firm went-out of its established policies and offered Ms. [redacted] to return her mattress for a complete refund. Ms. [redacted] accepted... the offer and the return will be completed on January 27, 2017. She is aware a refund of $583.00 will be sent via check to her address on file. We believe that Ms. [redacted] ’s complaint has been resolved at this time. Should you have any other questions, please contact Karen M [redacted] (516)861-7174 or e-mail at [email protected].

Case # [redacted] Upon receipt of this complaint filed by Ms [redacted] , a Customer Relations Representative looked into the account in regards to Ms [redacted] ’s refundThe invoice indicates that Ms [redacted] was only charged for a pillow picked up at a Mattress Firm LocationIn pursuit of customer satisfaction we will have the cost of the pillow refunded giving Ms [redacted] the full balance of her orderThe refund for $plus tax will reflect back to the original form of payment within 7-business daysAs we take these complaints very seriously, we believe no further action is requiredShould you require additional information please feel free to contact Stenio [redacted] at (516) 861-or Stenio[redacted] @mfrm.com

On May 12, 2017, a Customer Relations Representative contacted MrBarton regarding his orderUpon delivery, he received the incorrect merchandise; his sales order reflects two twin extra-long mattresses and adjustable basesMrBarton contacted his Mattress Professional and he was to receive two california twin extra-long mattresses and adjustable basesThe Mattress Professional advised MrBarton we are unable to order these productsA pick up and refund has been offered, and he acceptedMrBarton’s stipulation is for him to receive his new merchandise and Mattress Firm will remove ours and the full refund will be processed back to the original form of payment He will follow up with the store to schedule the return date We believe that MrBarton’s issue has been resolved Should you have any other questions, please contact K [redacted] Miller [redacted] or e-mail at [redacted]

RevDex.com: This letter is to inform you that Mattress Firm (Corporate Locations & Office) has carried out to my satisfaction the resolution it proposed for my complaint, filed on 12/13/2016 and assigned ID [redacted] . Regards, From: [redacted] Sent: Friday, March 17, 2017 12:09 PM Subject: Re: Complaint ID [redacted] It was resolved thank you. [redacted] ***

We are receipt of Ms [redacted] rebuttal, but unfortunately our response will remain the sameAs an accommodation, we will waive the cost for the mattress to be inspectedIf the mattress is found to be defective as stated on the manufacturer’s warranty the transportation cost for the replacement will remain applicableIf Ms [redacted] is ready for the inspection to be coordinated please have her contact us back at her earliest convenienceAs we take these complaints very seriously, we believe that no further action is required at this timeIf you should require additional information, please do not hesitate to contact Chanelle [redacted] at (516) 861-or chanelle[redacted] @mfrm.com

Dear Ms [redacted] , Thank you for reaching out to us with your concern, it is important to usWe will have a Customer Care Specialist look into this for you and see what the best option we can offer you will beThank you for your patience regarding the matter.Regards, Mattress Firm Customer Care