Parks Pharmacy

Case # [redacted] On June 21, 2017, a Customer Relations Representative contacted Mr. [redacted] to address his concerns. Upon review of his account the Representative contact [redacted] and [redacted] for further clarification. The manufacture advised Mr. [redacted] mattress was found up to their standards, as... the body impressions did not meet their 1.5” requirement. They also noticed that his mattress was sold as a “Clearance “item, therefore, there is no warranty. [redacted] and [redacted] offered Mr. [redacted] a new mattress at a reduced rate, should he want to purchase with them directly. Mr. [redacted] advised he had no idea that the mattress he purchased was clearance. After further review of the invoice, it does not state that the merchandise sold as clearance and will have no warranty. To obtain customer satisfaction Mattress Firm offered Mr. [redacted] an in-store credit for the purchase price of $799.99, plus tax. The newly selected mattress must be equal or greater value. Mr. [redacted] accepted the offer and the credit letter sent to his email at [redacted] We are happy to report Mr. [redacted] complaint is resolved. Should you require additional assistance please contact [redacted] .

RevDex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. This claim is settled and I thank you for your help.

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.]II am finally satisfied with the bed and frame exchangeMr.Friedman was excellent in facilitating everything.Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11859611, and find that this resolution would be satisfactory to me

On May & 4, 2017, a Customer Relations Representative reached out to Ms [redacted] to address her concernsShe was unable to talk out that time and advised she will contact us backOur records show that her refund of $for her canceled order was processed on April 18, We regret any inconvenience Ms [redacted] may have encounteredWe can assure you that our customers are important to us and we take complaints like this very seriouslyIf Ms [redacted] has any additional concerns please have her contact us at her earliest convenienceWe believe that no further action is required at this timeHowever, if I may be of further assistance, please contact Chanelle [redacted] at (516) 861-or chanelle[redacted] @mfrm.com

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint [Provide details of why you are not satisfied with this resolution.] Regards, Received a return email from [redacted] stating an in store credit was attached but there was no letter attachedCan you please re-send it.TY~***

Case# [redacted] Upon receipt of this complaint filed by Ms [redacted] , a Customer Relations Representative reviewed her account with her Sales Representative The Sales Representative advised a request was sent to [redacted] y Bank to adjust Ms [redacted] ’s promotion term to monthsThe changes will take two to three billing cycles to reflect on her accountOn March 3, 2017, a Customer Relations Representative contacted Ms [redacted] to no availA detailed message was left with a call back number, to have a conference call with [redacted] y bankAs we take these complaints very seriously, we will continue to work with Ms [redacted] to ensure her complaint is resolvedShould you require additional assistance please feel free to contact [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint [Provide details of why you are not satisfied with this resolution.] The company did not offer to help me at allThey did not listen to my issue at allThey did not hold up their end of the sale and nor did they offer any resolution or helpVery disappointed in this company Regards,

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me

Revdex.com: This letter is to inform you that Mattress Firm (Corporate Locations & Office) has carried out to my satisfaction the resolution it proposed for my complaint, filed on 7/7/and assigned ID [redacted] Regards,

On May 24, 2017, a Customer Relations Representative contacted Mr [redacted] to address his concernsHe was advised his mattress met the manufacturer’s standards and was ineligible for a warranty replacementIn pursuit of customer satisfaction and as a one-time accommodation, Mr [redacted] was offered an in-store credit of $1249.99, plus taxThe newly selected mattress must be equal or greater valueMr [redacted] accepted the offer and will visit his local Mattress Firm store to process his exchangeWe believe that no further action is required at this timeHowever, if I may be of further assistance, please contact Kuina [redacted] at (516) 861-or kuina.***@mfrm.com

On June 3, 2017, a Customer Relations Representative contacted Ms [redacted] to address her concernsMs [redacted] advised she is unhappy with the queen size [redacted] mattress as it is squeakingShe would like to get another mattress however; she does not want to spend any more moneyTo obtain customer satisfaction, Ms [redacted] was offered a Corporate Discount should the newly selected mattress be greater than her in-store credit of $749.99, plus taxThe discount cannot be applied on clearance and outlet merchandiseMs [redacted] also has the option of selecting a pick up and refund of the queen size [redacted] mattress and box spring in the amount of $749.99, plus taxThe merchandise must be free of any rips, stains, tears and burnsMs [redacted] advised she will think about her options and contact the Representative on Tuesday June, 2017.As we take these complaints very seriously, we will continue to work with Ms [redacted] to ensure her complaint is resolvedShould you require additional assistance please feel free to contact Kuina [redacted] at (516)-861-or [email protected]

Dear Rose , Thank you for reaching out to us with your concernWe apologize for any inconvenience this delayed response may have caused youIf you are still in need of our assistance, please contact us at 866-942- One of our specialists will be glad to help Sincerely, Mattress Firm Customer Care

Subject: FW: Revdex.com of Houston and South Texas- Complaint regarding Your Business # [redacted] Dear Mr [redacted] , We appreciate you sharing your concern with usWe apologize that you are not happy with the conditions of the warrantyThe warranty card that came with your mattress states that “transportation and inspection fees” are the consumers responsibilityWe are unable to waive these feesIt’s up to your discretion if you’d like to have a 3rd party inspector look at the area of concern, however, it seems strange there would be a wood piece in the brand new mattress that uses zero percent wood product in the constructionIf you have any other questions please feel free to call our warranty department at 866-942- Regards,

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I appreciate Mattress Firms offer

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] 3, and find that this resolution would be satisfactory to me

On April 29, a Consumer Relations Representative reached out to Mr [redacted] to discuss the complaint filed with your agency Mr [redacted] advised that his mattress that was delivered on June 26, was causing him discomfortAt this time Mr [redacted] is no-longer eligible for our Sleep Happiness Guarantee that will allow him to exchange his mattress within days in event he was not comfortable As a one-time accommodation in pursuit of customer satisfaction, Mattress Firm will allow him a in-store credit of $for his mattress towards the purchase of new beddingMr [redacted] has accepted our offer and will be visiting his local showroom to make his selection and will contact his representative back for the exchange to be processedAs we take these complaints very seriously, we will continue to work with Mr [redacted] to ensure his complaint is resolvedIf I can be of any further assistance, or if you should require additional information, please do not hesitate to contact Stenio [redacted] at (516) 861-or Stenio[redacted] @mfrm.com

Case # [redacted] On June 9, 2017, a Customer Relations representative contacted Mr [redacted] to address his concernsMr [redacted] advised that his [redacted] mattress was delivered damaged on June 13, After further review and consideration of his complaint, we agreed to accommodate Mr [redacted] with a store credit for his king size set ($3,plus tax)A credit letter was sent via e-mail and he was instructed to visit his local Mattress Firm store to select merchandise of equal or greater value; if greater, he is responsible for the differenceSince we have satisfactorily resolved his complaint, we believe no further action is requiredShould you require any additional information, please feel free to contact Karen [redacted] at (516)-861-or karen[redacted] @mfrm.com

Sent: Tuesday, June 07, 2:PM Subject: Complaint ID: [redacted] Complaint ID: [redacted] Dear Mr [redacted] , Thank you for reaching out to us with your concernWe apologize for any inconvenience this delayed response may have caused youIf you are still in need of our assistance, please contact us at 866-942- One of our specialists will be glad to help Sincerely, Mattress Firm Customer Care

Hello, Thank you for sharing your concern with usWe have one of our specialists looking into your refundOnce they figure out what is going on we'll send you an updateSincerely, Mattress Firm Customer Care