Parks Pharmacy

Dear [redacted] Thank your for reaching out to us with your concernIt is important to usWe sincerely apologize for the inconvenience this situation has caused youPlease allow us to assign a customer care specialist your case to look into further so we may help you resolve thisMany thanksMattress Firm Customer Care

On April 8, 2017, a Customer Relations Representative reached out to Mr [redacted] to address his concernsHe was offered the option to complete our Sleep Happy Guarantee which would entitle him to an exchange if done within days of deliveryMr [redacted] advised that he would visit the local showroom to see if he is able to locate a mattress that fits his needs and will contact us backAs we take these complaints very seriously, we will continue to work with Mr [redacted] to ensure his complaint is resolvedIf I can be of further assistance, or if you should require additional information, please do not hesitate to contact Chanelle [redacted] at (516)-861-or chanelle[redacted] @mfrm.com

Dear Revdex.com Please refrain from sending complaints that do no relate to my stores I am a Franchise OWNWER OF THE [redacted] area stores Respectfully, ***

Revdex.com: This letter is to inform you that Mattress Firm (Corporate Locations & Office) has carried out to my satisfaction the resolution it proposed for my complaint, filed on 1/6/and assigned ID [redacted] Regards,

Sent: Thursday, December 29, 11:AM Subject: ID [redacted] Upon receipt of this complaint, a Customer Relations Representative contacted Mrs [redacted] on December 21, to discuss her issue with her [redacted] finance accountAfter review of our records with accounting, a refund of $has been submitted to her [redacted] finance account; this adjustment can take up to billing cyclesA detailed message was left for Mrs [redacted] to contact our department back with any questions regarding the refund on her finance accountShe was also advised to call back in order to have us partner with [redacted] to ensure any pending invalid authorization falls off her recordsWe will continue to work with Mrs [redacted] to ensure all her concerns have been resolvedShould you have any additional questions, please feel free to contact Yanique S [redacted] at (516)-861-or [email protected] G [redacted] Customer Care Manager |Customer Care Operations Department [redacted]

Case# [redacted] On March 25, 2017, a Customer Relations Representative contacted Mr [redacted] to address his concernsMr [redacted] requested to have his queen size mattress removed from home because he felt the incorrect mattress was deliveredMr [redacted] was offered the option of an exchange or a return Mr [redacted] opted to return the bedding for a refund; all fees associated with this transaction have been waived as one-time accommodationThe return was scheduled on March 25, 2017; a refund will be processed back to the original form of payment thereafterAs we take these complaints seriously, we believe no further action is requiredShould you require further information please feel free to contact Karen M [redacted] at (516) 861-or [email protected]

Greetings Ms [redacted] , Thank you for sharing your concern with usWe are sorry that you are not sleeping well on your new mattressWe have got in touch with the Sales Leadership team in your area and asked that they reach out to you for a resolutionMany thanksRegards, Mattress Firm Customer Care team

We will be more than happy to assist you with an additional warranty claimWe will not be replacing the mattress unless it goes through the warranty process and is deemed defectiveThank youMattress Firm Customer Care -866-942-

Revdex.com: This letter is to inform you that Mattress Firm (Corporate Locations & Office) has carried out to my satisfaction the resolution it proposed for my complaint, filed on 10/13/and assigned ID [redacted] Regards,

Sent: Tuesday, June 07, 1:PM Subject: Complaint ID: [redacted] Complaint ID: [redacted] Dear Mr [redacted] , Thank you for reaching out to us with your concernWe apologize for any inconvenience this delayed response may have caused youIf you are still in need of our assistance, please contact us at 866-942- One of our specialists will be glad to help Sincerely, Mattress Firm Customer Care

At the point of sale, Mr [redacted] was offered several accessory items at a discounted rate for making a bedding purchaseAfter delivery was received, Mr [redacted] opted to return the bedding under mattress Firm’s Sleep Happy Guarantee which allows the consumer to either return or exchange their bedding within days from the date of delivery When the Salesperson created the return, he added the accessories the guest was not returning at its full retail value.On January 23, 2018, a Customer Relations representative contacted Mr [redacted] to address his concernsAs a one-time accommodation, Mattress Firm has agreed to allow Mr [redacted] to keep all the accessories t no chargeHe will receive a total refund in the amount of $back to the original form of payment ( [redacted] / [redacted] .) Refunds will reflect on his next billing cycle We believe that Mr [redacted] complaint has been resolved at this time Should you have any other questions, please contact Karen [redacted] (516)861-or e-mail at Karen[redacted] @mfrm.com

Subject: ID [redacted] On December 19, 2016, A Customer Relations Representative attempted to contact Ms [redacted] but the number that was provided is disconnectedWe are unfortunately unable to locate her in our databaseWe would love an opportunity to address her concerns, but would need accurate contact informationIf Ms [redacted] is still in need of assistance please have her contact us at her earliest convenienceAs we take these complaints very seriously, we believe that no further action can be done at this timeShould you have any additional information please feel free to contact Chanelle R [redacted] at (516) 861-or cr [redacted] @mattress.comVanessa G [redacted] Customer Care Manager |Customer Care Operations Department South Oyster Bay Road, Hicksville, NY Office: +(516) 861-Mobile: + [redacted] VG [redacted] @mattress.com

Thank you for your responseThe entire complaint and responses are all logged and accessible to the publicWe are again sorry for the inconvenience this situation has caused you as this is not indicative to the business we pride ourselves on conductingWe respectfully ask the Revdex.com to close the caseMany thanksMattress Firm Customer Care

Case # 11859538On December 10, 2016, a Customer Relations Representative contacted MsBozell to address her concerns regarding her warranty claim for her king size [redacted] MsBozell advised she hasn’t received any communication regarding her inspection results Upon review of her inspection report, her mattress was deemed up to Manufacturer’s standardsAs a one-time accommodation for customer satisfaction, MsBozell was offered store credit in the amount of $plus tax for her mattress only; she will receive a credit letter via e- mail with detailsSince [redacted] MsBozell was instructed to visit her local Mattress Firm store to select merchandise of equal or greater valueIf the merchandise is greater, she would be responsible for the difference in priceSince we have satisfactorily resolved her complaint, we believe no further action is requiredShould you require any additional information, please feel free to contact Karen Miller at (516)-861-or [email protected]

Hello, We have a customer care specialist looking into this with the Distribution center for youPlease let us know if you haven't received a reply from the delivery company within hours

Case #: [redacted] On December 6, 2016, Mrs [redacted] was contacted where she advised of a concern in regards to our inspection process Due to the consumer’s expression of an elongated wait regarding the requirements, as a courtesy she has been provided an e-mail address where she can directly send her photos for immediate reviewMrs [redacted] found this offer acceptable and we are currently awaiting her photo submissionIf I can be of further assistance please do not hesitate to contact Stenio J [redacted] 516-861-or sj***@mattress.com

On May 15, a Customer Relations Representative contacted MrsMoran to address her concernsMsMoran was not awarded a warranty credit on her set due to improper support; this is a condition that voids the Manufacturer’s warrantyIn the pursuit of customer satisfaction, as a one-time accommodation, Mattress Firm stepped outside the warranty and offered a courtesy exchange of his queen size mattress and box spring under the condition that she corrects the support according to the warranty guidelinesMsMoran has submitted photos showing the updated support and has been granted the warranty creditMsMoran will visit a store to complete her exchange.We believe no further action is requiredIf there are any other questions or concerns, please contact Stenio Joseph at [redacted] or S [redacted]

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint. The case is not resolved at this time. I emailed the respondent back today with information and requests and am awaiting the response. Regards,

Revdex.com: This letter is to inform you that Mattress Firm (Corporate Locations & Office) has carried out to my satisfaction the resolution it proposed for my complaint, filed on 1/4/and assigned ID [redacted] Regards,

Case# [redacted] We are happy to report Ms [redacted] complaint has been resolvedMs [redacted] advised our Customer Relations Representative she was able to cash her original check with the incorrect spelling of her first nameA revised check will not be necessaryWe apologize for any inconvenience that this may have causedWe believe no further action is required at this time, However if I may be of any further assistance, please contact Chanelle [redacted] at (516)861-or chanelle[redacted] @mfrm.com