Parks Pharmacy

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me Yes I did accept the offer to fix the problemMattress Firm is delivering the box springs on Thursday the 22nd of December and taking back the damaged setThank you so much Revdex.com for taking care of this [redacted]

Case # [redacted] A Customer Relations Representative contacted Ms [redacted] on January, 2017, to address her concernsMs [redacted] advised her complaint has already been addressed and the pick up of her mattress and box spring was completed that dayThe refund has been processed back to the [redacted] finance account on January 9, Ms [redacted] should see the funds reflect back to the finance account within a full billing cycle.As we take these complaints very seriously we believe no further action is required at this timeShould you require additional assistance or need further information please feel free to contact Kuina [redacted] at (516)-861-or k***@mattress.com

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint I have not heard anything from the company pertaining to this complaint Regards,

OnJanuary 23, 2018,a Customer Relations Representative contactedMr***to addresshisconcerns He was advised that under ourNightSleep Trial thereis re-delivery fee to return your mattress in the amountof $that gets deducted from your totalrefundamountMr [redacted] completed his mattressreturn on January 2, and has already been refunded $1603.76, which included the $chargeThere will be no additional charges accessed to his returnIf Mr*** should have any further questions please have him contact us at his earliest convenience As we take these complaints seriously, we believe no further action is requiredShould you require further information please feel free to contact Karen [redacted] at (516) 861-or k [redacted] @mfrm.com

ID [redacted] On 7/30/2017, a Customer Relations Representative reached out to Ms [redacted] to address her concerns regarding delivery and serviceWe have confirmed that her mattress set and frame have been delivered and her headboard is scheduled for 8/3/and a partial refund has been submittedAs we take these complaints very seriously, we believe that no further action is required at this timeIf you should require additional information, please do not hesitate to contact April [redacted] at [redacted] or [redacted]

Case # [redacted] On April 24, 2017, Mrs [redacted] was contacted by a member of our Customer Relations Department where she advised the tax from the original purchase was not applied to her recently purchased orderIn review of Mrs [redacted] account the order did reflect the tax was not applied, Mattress firm has submitted a credit in the amount of $back to Mrs [redacted] in the form of her original paymentAs we take the complaints very serious, we believe no additional responses are required at this timeShould you require additional assistance please do not hesitate to contact Stenio [redacted] at 516-861-or stenio[redacted] @mfrm.com

Case # [redacted] On April 4, 2017, Mr [redacted] was contacted by a Customer Relations Representative to address his concerns regarding his king size Classic mattress set that is saggingIn an effort to obtain customer satisfaction, Mr [redacted] was offered store credit in the amount of $ plus tax for her mattress set he will receive a credit letter in the mailMr [redacted] was instructed to visit his local Mattress Firm store to select merchandise of equal or greater valueSince we have satisfactorily resolved her complaint, we believe no further action is requiredShould you require any additional information, please feel free to contact Karen [redacted] at (516)-861-or Karen[redacted] @mfrm.com

Hello, We do not see where there is any money owedPlease see referenced invoice below: There is a mandatory $deliver fee and a donation you made to the foster kid foundation of $This seems to be the amount you assume you're owed? Our records indicate that everything was processed correctlyWe are sorry for any confusion this may have caused you

Hello Mr [redacted] Thank you for reaching out to us with your concernWe have a customer care specialist looking into this for youPlease let us know if you still have not received your payment in the next business days866-942-Mattress Firm Customer Care

Sent: Thursday, December 29, 10:AM Subject: ID [redacted] On December 27, 2016, a Customer Relations Representative contacted Mrs [redacted] to address her concernsMrs [redacted] filed her complaint due to a delivery delayMrs [redacted] has confirmed the delivery has been made and all the merchandise has been deliveredIn pursuit of customer satisfaction, we will work with Mrs [redacted] to have her order compensated due to the abdelivery delayAs we do take these complaints very serious, we will continue to work with Mrs [redacted] to ensure her complaint is resolvedShould you require additional assistance please contact Stenio [redacted] at (516)-861-or s [redacted] @mattress.comVanessa G [redacted] Customer Care Manager |Customer Care Operations Department South Oyster Bay Road, Hicksville, NY Office: +(516) 861-Mobile: + [redacted] VG [redacted] @mattress.com

Sent: Wednesday, December 28, 9:AM Subject: ID [redacted] Case # [redacted] A Customer Relations Representative contacted him on December 19, 2016, to no availA detailed message was left with a call back numberIf Mr [redacted] is still in need of assistance, he can contact his Representative at his earliest convenience At this time we believe no further action is requiredShould you require any additional information, please feel free to contact Chanelle R [redacted] at (516)-861-or c [redacted] @mattress.com Vanessa G [redacted] Customer Care Manager |Customer Care Operations Department South Oyster Bay Road, Hicksville, NY Office: +(516) 861-Mobile: + [redacted] VG [redacted] @mattress.com

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will call to get the free inspectionHowever, since the defective mattress is not my fault, Mattress Firm should also provide me with free delivery of a new replacement mattress

Sent: Thursday, December 29, 11:AM Subject: ID [redacted] Upon on receipt of Ms [redacted] complaint, a Customer Relations Representative reached out to her on 12/27/to no availA detailed voice mail was left and a request was sent to our accounting department to review her finance terms with synchronyWe will continue to attempt to resolve Ms***’s compliantIf you have any further questions, please reach out to Yanique [redacted] at 516-861-or at y [redacted] @mattress.com Vanessa G [redacted] Customer Care Manager |Customer Care Operations Department South Oyster Bay Road, Hicksville, NY Office: +(516) 861-Mobile: + [redacted] VG [redacted] @mattress.com

Sent: Thursday, April 07, 3:PM Subject: Complaint ID: [redacted] Complaint ID: [redacted] Hello [redacted] , According to our notes we sent an inspector to your home and he was unable to determine the cause of the infestationBecause we couldn't determine a cause we agreed to treat your home and exchange the merchandiseIf you need any further assistance, please let us knowThank you for being a valued customerThank you again for reaching out to usPlease feel free to contact us at [redacted] Thank you,

Case # [redacted] Upon receipt of this complaint, a Customer Relations Representative contacted Ms [redacted] who insisted that the delivery personal delivered the merchandise with bed bugs insideMs [redacted] was educated about the life cycle of bed bugsThis indicates no possibility that the infestation could have originated in newly constructed merchandise delivered from the manufacturer or in Mattress Firm warehouseFirst and foremost, bed bugs do not come from beds, they come from peopleMattress Firm takes proactive measures needed to ensure our merchandise remains in sanitary condition within our warehouses, trucks and storesIn the pursuit of customer satisfaction, Mattress Firm has offered a refund of $2649.62; Ms [redacted] declined the offerShould she reconsider this offer, she can contact her Representative Please keep in mind this offer will be valid until January 31, We will continue to work with Ms [redacted] to make sure her complaint is resolved; at this time we believe no further action is requiredIf you should have any questions, please feel free to contact Stenio [redacted] at (516) 861-or [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint I am still awaiting an email from Mattress Firm as to where to email them with the mattress we wish to exchange with because the Sealy mattress we originally purchased is no longer in stock plus they informed me that they have discontinued their relationship with them Therefore we are to go to the Mattress Firm store and chose another mattress and email them with the brand and stock number so they can send the exchange to us However I still have not received that email from them so I can respond to that They have told me there will be no fees except if we chose a mattress over the original purchase price which is fine, I just need them to email me with their email so we can proceed I appreciate your help in resolving this matter Regards,

Case # [redacted] Upon receipt of the complaint filed with your agency, a Customer Relations Representative contacted Mrs [redacted] as of March 18, to discuss her issueShe indicated that the check amount of $ she received was incorrectWe advise Mrs [redacted] that the information would be submitted to Mattress Firm accounting department and will be contacted once more information is presentedAs we take these complaints very seriously, we will continue to reach out to Mrs [redacted] so we can work towards a resolutionShould you require any additional information or if you have any further questions, please contact Stenio [redacted] at (516) 861-or Stenio[redacted] @mfrm.com

Dear Ms***, Thank you for sharing your concern with usAccording to our records it appears your warranty claim was approved via photos on 6-18-If you have not received your approval letter with instructions on the exchange please call our warranty department at 866-942-and we can get you a copy as soon as possibleThank you again for reaching out to usRegards, Mattress Firm Customer Care

Sent: Tuesday, June 07, 12:PM Subject: Complaint ID: [redacted] Complaint ID: [redacted] [redacted] Thank you for reaching out to us with your concernWe apologize for any inconvenience this delayed response may have caused youIf you are still in need of our assistance, please contact us at 866-942- One of our specialists will be glad to help Sincerely, Mattress Firm Customer Care

Revdex.com: This letter is to inform you that Mattress Firm (Corporate Locations & Office) has carried out to my satisfaction the resolution it proposed for my complaint, filed on 12/1/and assigned ID [redacted] Ms [redacted] Thank you for taking my call this afternoonI wanted to send this email to provide my contact information and to also advise the original [redacted] has been cancelledThe new [redacted] authorization is [redacted] with a payment amount of $over a month period without interest If you have any questions for me, please reply to this email or call me directly at [redacted] I am usually off on Fridays and SaturdaysRespectfully, Beonca M [redacted] Customer Service SupervisorMFRM Family of BrandsImproving Lives One Relationship At A TimeP: 866.942.3551F: [redacted] Regards,