PatioSunUmbrellas.com

Revdex.com: I have reviewed the? response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint.? For your reference, details of the offer I reviewed appear below The action they are asking me to take is unlawfulAs the Magnus Moss Warranty Act states, a company may either have a full or limited warrantySince patio umbrellas.com has stated that they have an UNLIMITED Warranty on their products with FREE shipping, and since they have already seen pictures of my umbrella and determined I am eligible for a replacement, it is wrong for them to make me pay $shipping for a replacement or pay at my own expense to ship the old one backIf they really need the old one back, why would they be ok with not getting it back and having me pay $to ship the new one? If they do need the old one back, an unlimited warranty would mean I do not have to pay for shipping.? This is advertising and trying to take advantage of meI bought the umbrella based on their warranty claim that if anything went wrong it would be replaced for FREEThere is nothing in their express warranty about paying for shipping and they state clearly that it is an UNLIMTED Warranty.The following articles help explain my pointhttp://www.consumerreports.org/cro/2010/09/your-rights-as-a-consumer/index....⇄ [redacted]

We are terribly sorry for the misunderstandingThe company has done many changes to it's staff and operationsPlease call us rgb(17, 85, 204);">1-888-407-and we will be able to help you get the new umbrellaPlease ask for [redacted] or ***, they will be able to help you We will definitely be able to send you a brand new umbrella free of charge, just for you to be happy Thank you

First order we purchased went smoothly and received in a timely manner as per their statement Second order however took several phone calls for several days to get resolved The second order of umbrellas color didn't match the original ones purchased and waiting for exchange or return Has taken them over two weeks to respondCalled them again today which it states on their website friendly customer service will guide you how to return well that wasn't the case for me He said to send email but didn't' give me one to send Went back to their website and called them again and got their automated service Sent another email and will see if they reply

Hello, Can this customer please send us pictures of the umbrella that they received to [email protected] we see that it is the wrong color, we will send you a free replacement Thanks

Hi, the company does replace the umbrella for freethe customer only need to pay for the shipping fee of the new umbrella or simply return the old umbrella back to us just like any other store in the world

Hello, We are terribly sorry for the misunderstandingThe company has done many changes to it's staff and operationsPlease call us 1-888-407-and we will be able to help you get the new umbrellaPlease ask for [redacted] or ***, they will be able to help you We will definitely be able to refund your card, or give you a store credit for the umbrella that you havePlease call us we would love to be able to help you Thank you

Hello,? ? In order to return the umbrella back, the customer needs to follow the given instructionsIf they want a full refund the product must be sent back to usWe also give them the option to keep the umbrella and give a 20% partial credit.? ? Thank you ?

I received the merchandise....you can close the case Thank you! [redacted]

We are terribly sorry for the misunderstandingThe company has done many changes to it's staff and operationsPlease call us 1-888-407-and we will be able to help you get the new umbrellaPlease ask for [redacted] or ***, they will be able to help youWe can help you return the umbrella for a full refund or get a replacement umbrella sent out to youThank you We are terribly sorry for the misunderstandingThe company has done many changes to it's staff and operationsPlease call us 1-888-407-and we will be able to help you get the new umbrellaPlease ask for David or Isaac, they will be able to help youWe can help you return the umbrella for a full refund or get a replacement umbrella sent out to you Thank you We are terribly sorry for the misunderstandingThe company has done many changes to it's staff and operationsPlease call us 1-888-407-and we will be able to help you get the new umbrellaPlease ask for David or Isaac, they will be able to help youWe can help you return the umbrella for a full refund or get a replacement umbrella sent out to you Thank you

Hello,? ? Yes that is correctWe do replace the umbrella for free but we ask the customer to pay $for the return shipping, unless the customer wants to ship back the old umbrella back to usOnce the umbrella is received, we will ship him a brand new one for freeTo avoid the hassle and the cost of returning the old umbrella, we offer them to pay $and we send them a brand new one without them having to send it back.? ? Thank you?

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved.Please NOTE however that of my request that the business:1) Honor their written warranty by providing a replacement umbrella for free2) Have them write and display an honest version of their warranty policyIf $shipping charges are to be levied for the replacement of a failed umbrella, that should be clearly stated in their website policy.The business has stated by email: "we will honor our warranty by sending you a free replacementPlease allow 3-business days to receive the package." (request of from me)However, they have not performed request #so that as of this time, their customers and prospective customers have no idea that, unless they go through the Revdex.com, they WILL get charged $for their "free" replacement umbrellaI am still looking for the business to honestly display their actual warranty policy OR make a statement that they will begin following their posted policy without the need to resort to have a consumer protection organization (like Revdex.com) go to bat for the consumer Regards, [redacted]

Hello, We just spoke on the phone and resolved the issueYou agreed to accept the given offer and you were giving the chance to send back the items using [redacted] or [redacted] You decided to go with the $refund and agreed to move on from this complaintBut yet you still go and reject the offerAt this point, if you wish to return the product, please follow the given instructionsWe have been far to kindThank you

Hello, We are terribly sorry for the misunderstandingThe company has done many changes to it's staff and operationsPlease call us value="+18884079656" target="_blank" 1-888-407-and we will be able to help you get the new umbrellaPlease ask for [redacted] or Isaac, they will be able to help youPlease call us and we will be able to refund you for the umbrella so that you can see that we are not a scamWe do replace the umbrellas for free all you need to do is pay for the return shipping Thank you

Hello, The company does not pay for the return shipping of the umbrellasWe do offer a lifetime warranty on the products, all you need to pay is for the shipping of the umbrellasWe are terribly sorry for the misunderstandingThe company has done many changes to it's staff and operationsPlease call us 1-888-407-and we will be able to help you get the new umbrellaPlease ask for [redacted] or [redacted] , they will be able to help youWe will be able to help you by giving you a small refund or replacing the umbrellas for you Thank you

This is a great example of how online business should be done!! What a great companyPleasure doing business with themProbably the highest quality product out there and great customer supportMy umbrella broke because of high winds and they sent me a free replacement right awayI promised that I will share my experience with everyoneA+ company!!

Hello, The company does not pay for the return shipping of the umbrellasWe do offer a lifetime warranty on the products, all you need to pay is for the shipping of the umbrellasWe are terribly sorry for the misunderstandingThe company has done many changes to it's staff and operations Please call us 1-888-407-and we will be able to help you get the new umbrellaPlease ask for [redacted] or [redacted] , they will be able to help youWe will be able to help you by giving you a small refund or replacing the umbrellas for youThank you

0 star experience with this company. Worst customer service stating I need to pay 40$ shipping when the policy doesn’t state this at all. I had one replacement sent free of charge. This second one should be free of charge as well. No response with an email and have spoken to the same person twice on the phone. Second person was beyond rude and not helpful.

In July 16, 2018 I received the umbrella with no hardware on July 18 they responded and sent the hardware. Installed my umbrella. On October 28, 2018 my umbrella collapsed. The cable inside broke and will not open. It is now 2/25/2019 and I am STILL trying to get my umbrella replaced under the "lifetime warranty". They said I have to return the entire umbrella to CANADA in order for them to ship me the replacement. This umbrella was not shipped from Canada so why am I having to ship this to Canada. I've sent pictures and I've been REALLY patient with this company. Any suggestions as to what to do? I would really like to use my umbrella. I didn't even mention the discoloration in the 3rd picture.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID
***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I have requested a complete refundI had already stated with the business over the phone to *** that, the original emailed offer of $shipping is unacceptable, and as the company stated the shipping fee should be $120, that is also unacceptableAs I have never been offered a "FREE" replacement as stated in their policy, I require a full refund for all the hassle, inappropriate behaviour, and defective product purchased in good faithI look forward to the resolve I have put forwardThank you in advance
Regards,
*** ***

Thank you, my delivery came on May 29,*** ***