PatioSunUmbrellas.com

Hello, 
When returning a product, it only makes sense that you return the old product back, we cannot give free products to everyone. To make your life easier we offer you to just pay for the shipping of the new product and you don't have to send the old one back. It will save you the time to pack it up and send it back to us. 
Thank you

Hello, 
We are sorry about these issues. We just changed the phone systems in our offices last week, that is why we missed a lot of calls. Please send an email to [email protected] with pictures of the umbrella that you received and an explanation of what is going on...

and we will respond within 24H. We will surely replace the umbrella. 
Thanks

Hello, We are terribly sorry for the misunderstanding. The company has done many changes to it's staff and operations. Please call us 1-888-407-9656 and we will be able to help you get the new umbrella. Please ask for [redacted] or Isaac, they will be able to help you. Please call us and...

we will be able to refund you for the umbrella so that you can see that we are not a scam. We do replace the umbrellas for free all you need to do is pay for the return shipping. Thank you

Hello, 
Can this customer please send us pictures of the umbrella that they received to [email protected]. If we see that it is the wrong color, we will send you a free replacement. 
Thanks

Waited a week for the umbrella to arrive, only to open the box to uncover two holes on the fabric. You have to wait a day for a response to your email to apply for your refund, return or exchange. Do not waste your time contacting anyone over the phone, they will just blatantly inform you of the same voicemail recording. Do not waste your time or money with this company.

Horrible Company Buyer Beware. Will ship you a broken umbrella. Then they will be impossible to contact via email or phone. At least I only bought one and now out $90.00

Hello, 
We are...

terribly sorry for the misunderstanding. The company has done many changes to it's staff and operations. Please call us 1-888-407-9656 and we will be able to help you get the new umbrella. Please ask for [redacted] or [redacted], they will be able to help you. 
We will definitely be able to refund your card, or give you a store credit for the umbrella that you have. Please call us we would love to be able to help you.  
Thank you

We are terribly sorry for the misunderstanding. The company has done many changes to it's staff and operations. Please call us 1-888-407-9656 and we will be able to help you get the new umbrella. Please ask for [redacted] or [redacted], they will be able to help you. We can help you return the umbrella...

for a full refund or get a replacement umbrella sent out to you. Thank you
We are terribly sorry for the misunderstanding. The company has done many changes to it's staff and operations. Please call us 1-888-407-9656 and we will be able to help you get the new umbrella. Please ask for David or Isaac, they will be able to help you. We can help you return the umbrella for a full refund or get a replacement umbrella sent out to you. 
Thank you
We are terribly sorry for the misunderstanding. The company has done many changes to it's staff and operations. Please call us 1-888-407-9656 and we will be able to help you get the new umbrella. Please ask for David or Isaac, they will be able to help you. We can help you return the umbrella for a full refund or get a replacement umbrella sent out to you. 
Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
"To the original purchaser, PatioSunUmbrellas.com warrants its products from defects in materials and workmanship, and against the fabric becoming unserviceable within the published warranty time during normal use."
Hello Dear Customer,
We apologize in advance if you are not 100% satisfied with the umbrella, therefore we would like to do our best to make you happy by giving you two
options:
1) We can refund 20% of what you paid and you get to keep the cover without any questions.
2) You would have to ship back the umbrella and reply to this e-mail with a tracking number in order to get a full refund. If we don’t get a tracking number, we won’t be able to confirm that we got it and we won’t be able to make a refund.
If you decide to choose option 1:
Simply reply to this email “Option 1” and we will immediately issue the refund, which may take up to 2 – 3 business days to get processed.
If you decide to choose option 2:
You would have to reply to this email “Option 2” with a tracking number and the name of the shipping company that is directed to the address below. Your RMA is # [redacted] (please provide this on the shipping label when you return it). Shipping cost is at your expense. Only once we receive the package, we will issue the refund, which may take up to 2 – 3 business days to get processed.
Please note that if you have more than one package to return, make sure that the RMA # is written on both packages.
Please only ship with USPS and NOT UPS. If the package is coming with another delivery courier than USPS, we will refuse the package. Also, please put a 20$ value on the package.
Here is the return address:
[redacted] [redacted] Canada
I have pasted a portion of the Warranty above on the umbrellas, and their last response to my concerns. They offered a 20% refund for the $487.09 purchase we made. That would be $97.42
When I quoted shipping the umbrellas to Canada, by USPS said they would not process a package that large to Canada, and Patio Sun Umbrellas said they will only accept shipment from USPS???
I regret making the purchase, and I would never recommend this company.
I will not give them any additional funds.
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Any reputable company that sells defective products will send a new product at no charge and a return shipping label if they want the product returned.  The response by this company is a way to save them the shipping charges knowing that it would cost more to return the defective item.  
Regards,
[redacted]

Hello, 
We just spoke on the phone and resolved the issue. You agreed to accept the given offer and you were giving the chance to send back the items using [redacted] or [redacted] You decided to go with the $50 refund and agreed to move on from this complaint. But yet you still go and reject the offer. At this point, if you wish to return the product, please follow the given instructions. We have been far to kind. 
Thank you

Hello, We are terribly sorry for the misunderstanding. The company has done many changes to it's staff and operations. Please call us 1-888-407-9656 and we will be able to help you get the new umbrella. Please ask for [redacted] or [redacted], they will be able to help you. We will be able to...

help you get your money back and receive a full refund or get a replacement umbrella sent out to you fro free. Thank you

Hello,
please contact our warranty department [email protected] put it to the supervisor attention.
We will sen you a replacement umbrella

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Hi, the company does replace the umbrella for free. the customer only need to pay for the shipping fee of the new umbrella or simply return the old umbrella back to us just like any other store in the world.

I purchased light blue umbrellas. I received dar blue. I wanted a refund. They took a week to get back to me only to at first offer me 30% if I keep it then changed it to 20% if I keep it and when I said no I want to return it they told me I'm responsible for shipping it back. In other words I need to pay $30 plus for their mistake.

Hello, 
 
We apologize for the inconvenience. We were out of town for the last 2 weeks. Please call in today and we will resolve the issue on the phone. 
 
Thanks

I received the merchandise....you can close the case    Thank you!  [redacted]

Hello, We just spoke on the phone and resolved the issue. You agreed to accept the given offer and you were giving the chance to send back the items using [redacted] or [redacted] You decided to go with the $50 refund and agreed to move on from this complaint. But yet you still go and reject the offer. At this point, if you wish to return the product, please follow the given instructions. We have been far to kind. Thank you

Hi there,  We are very sorry for the typo and we would like to resolve this issue with you. If you would like to call us to pay for the shipping fee.  Thank you