PatioSunUmbrellas.com

Hello, This is not advertising since we give you the option to return the umbrella back to us in order to get the new oneNo business in the world replaces an item without having the old item backPlease follow the instruction to proceed with the warranty. Thank you

Hi there, The umbrella must be returned to where it originally came from in order to proceed with a refundPlease call us at anytime if you have any more questions. Thank you

Revdex.com:
I have reviewed the response made by the business in reference to
complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[The seller is requesting to mail the umbrella to their facility in Canada, which they have stated in our last telephone conversation that the cost of shipping would be comparable to the cost of the umbrella This is not acceptable I am returning the umbrella as the information on their website was inaccurate and misleading.]
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
This is not an acceptable solution to me because the company does not disclose that in their warranty policyI have even called the company and the customer representative even told me it is not listed or disclosed anywhere on their siteTheir warranty is deceptive....especially since they capitalize the word FREERegardless if I send the umbrella back at my cost or pay the $for them to send a new one I am still paying more money and that is not "FREE." The whole reason why I purchased from this company was because of their lifetime warrantyIf I have to pay $every time the umbrella fails, I would have been better off purchasing elsewhereEspecially since this umbrella was used only months and stored indoors for the other monthsTo note, their response above is word for word what they sent me multiple timesEven though my response emails to the company changed I received the above message multiple times it is a generic response they send out.
Regards,
*** ***

Hello, We are terribly sorry for the misunderstandingThe company has done many changes to it's staff and operationsPlease call us 1-888-407-9656 and we will be able to help you get the new umbrellaPlease ask for *** or ***, they will be able to help you. Thank you

Hello,
Yes that is correctWe do replace the umbrella for free but we ask the customer to pay $for the return shipping, unless the customer wants to ship back the old umbrella back to usOnce the umbrella is received, we will ship him a brand new one for freeTo
avoid the hassle and the cost of returning the old umbrella, we offer them to pay $and we send them a brand new one without them having to send it back.
Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
This is not mentioned in their add at allThe umbrella is offered at a discount when purchasing with free shippingThe umbrella did not even last monthsIt is written in big letters "Free Shipping" I asked to have a bill sent via PayPal and was told noThe only way to pay is by giving your credit card number to a stranger over the phoneThis is not acceptableAdd states free shipping, no where does it say you have to pay $in the advertisementThere is no way to confirm the person on the other end of the phone is from sun umbrella The e-mail sent to me was asked to send pictures, nothing about sending the umbrella backSo I send the umbrella back as it is 100% guaranteed, what then I have to pay $for shipping of a new umbrella? This is advertisement
Regards,
*** ***

Hello, You always have the option to ship the umbrella back to us and we will replace it without you having to pay the $It does not make any sense for us to ship you a brand new umbrella without you sending us the old oneIn order to save you the hassle and the expensive cost to
ship it back, we offer you a simpler solution to just pay $and we ship you a brand new umbrella without you having to do anything. Thank you

Hello, You always have the option to ship the umbrella back to us and we will replace it without you having to pay the $It does not make any sense for us to ship you a brand new umbrella without you sending us the old oneIn order to save you the hassle and the expensive cost to ship it
back, we offer you a simpler solution to just pay $and we ship you a brand new umbrella without you having to do anything. Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Any reputable company that sells defective products will send a new product at no charge and a return shipping label if they want the product returned The response by this company is a way to save them the shipping charges knowing that it would cost more to return the defective item
Regards,
*** ***

Hello, We are very sorry for this issueWe will send you a replacement umbrella for freePlease call us at 1-888-407-9656. Sorry for the misunderstanding.

That can always happen to our umbrellas, that is why we offer a lifetime warranty with all our productsPlease call
rgb(17, 85, 204)">1-888-407-9656 in order to apply for a warranty claimWe will then be able to send you a replacement umbrella for free.
Please ask for *** ** ***
Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***,
and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.Please NOTE however that of my request that the business:
1) Honor their written warranty by providing a replacement umbrella for free2) Have them write and display an honest version of their warranty policyIf $shipping charges are to be levied for the replacement of a failed umbrella, that should be clearly stated in their website policyThe business has stated by email: "we will honor our warranty by sending you a free replacementPlease allow 3-business days to receive the package." (request of from me)
However, they have not performed request #so that as of this time, their customers and prospective customers have no idea that, unless they go through the Revdex.com, they WILL get charged $for their "free" replacement umbrellaI am still looking for the business to honestly display their actual warranty policy OR make a statement that they will begin following their posted policy without the need to resort to have a consumer protection organization (like Revdex.com) go to bat for the consumer
Regards,
*** ***

Hello, Please contact us for further explanations on this resolutionWe wish to make things right with you but we have a strict policy and we need to follow it. Thank you

Hello, We are terribly sorry for the misunderstandingThe company has done many changes to it's staff and operationsPlease call us 1-888-407-9656 and we will be able to help you get the new umbrellaPlease ask for *** or ***, they will be able to help you. We will
definitely be able to refund your card, or give you a store credit for the umbrella that you havePlease call us we would love to be able to help you Thank you

Hello, This is not advertising since we give you the option to return the umbrella back to us in order to get the new oneNo business in the world replaces an item without having the old item backPlease follow the instruction to proceed with the warranty. Thank you

Revdex.com:I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Regards,*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
I made telephone contact with the business today February 16, They told me my options were to either ship the bad umbrella back to them at my cost or pay for the shipping of a replacement umbrella Neither of those options, which cost me more money, are acceptableAnd we are able to acceptably use the umbrella without the broken crank

Hello,
In order to return the umbrella back, the customer needs to follow the given instructionsIf they want a full refund the product must be sent back to usWe also give them the option to keep the umbrella and give a 20% partial credit.
Thank
you

Hello,
In order to return the umbrella back, the customer needs to follow the given instructionsIf they want a full refund the product must be sent back to usWe also give them the option to keep the umbrella and give a 20% partial credit.
Thank you