PatioSunUmbrellas.com

Hello,please contact our warranty department [email protected] put it to the supervisor attention.We will sen you a replacement umbrella

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
This is not mentioned in their add at allThe umbrella is offered at a discount when purchasing with free shippingThe umbrella did not even last monthsIt is written in big letters "Free Shipping" I asked to have a bill sent via PayPal and was told noThe only way to pay is by giving your credit card number to a stranger over the phoneThis is not acceptableAdd states free shipping, no where does it say you have to pay $in the advertisementThere is no way to confirm the person on the other end of the phone is from sun umbrella The e-mail sent to me was asked to send pictures, nothing about sending the umbrella backSo I send the umbrella back as it is 100% guaranteed, what then I have to pay $for shipping of a new umbrella? This is advertisement
Regards,
*** ***

I put in a stop payment on my credit card and they credited my account.Wasn't able to get to get ahold of Sun Patio.I would say it's finished.Thank youJ ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.The referenced response from Patio Sun Umbrella suggested I could receive a refund or a new umbrella I spoke to "***" at the phone number provided on their letter and he immediately began the evasive run-around routine I received from this company last year; I'm still required to send my return to an address in ***, although this company is based in the *** *** The amount of refund that they will pay is $on an original purchase price of $ (Aside): ***'s voice seemed remarkablysimilar to the individual I spoke with last year and I have no doubt (in my mind) that the scam continues.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID
***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I have requested a complete refundI had already stated with the business over the phone to *** that, the original emailed offer of $shipping is unacceptable, and as the company stated the shipping fee should be $120, that is also unacceptableAs I have never been offered a "FREE" replacement as stated in their policy, I require a full refund for all the hassle, inappropriate behaviour, and defective product purchased in good faithI look forward to the resolve I have put forwardThank you in advance
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
***r ***
This business for one was very nasty towards meSecond their productive so cheaply made that the deficiency with the handle would keep recurring costing me $every time this happensI wanted a refund and they refused to discuss the matter with meCustomer service refused to talk to me on several occasions, never answered emails and when I did talk to someone they were very rudeI finally paid $40, took shipment of another inferior umbrella to resolve the issue.I am now selling this worthless product on *** tontrybtonrecoup part of my money backI will however get only around $50, so Ibeill lose moneyI have since purchased a far superior product from a more reputable companySo I do not withdraw my complaint for the way I was treated and the hassle they caused me to go throughMaybe that is how business is run in California but we don't conduct business here that way

Hello, Please have the customer call me at 1-888-407-[ext *], I will make sure to refund all his money

Revdex.com:
I have reviewed the response made by the business in reference to
complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[The seller is requesting to mail the umbrella to their facility in Canada, which they have stated in our last telephone conversation that the cost of shipping would be comparable to the cost of the umbrella This is not acceptable I am returning the umbrella as the information on their website was inaccurate and misleading.]
Regards,
*** ***

Hello,
We are very sorry for this issueWe will send you a replacement umbrella for freePlease call us at 1-888-407-9656.
Sorry for the misunderstanding

Revdex.com:
I have
reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I have made multiple attempts both by email and phone and have still not received the needed information on how to return the product that I am dissatisfied with. I do not feel further communication from me will help
Regards,
*** ***

hello,we are very sorry for the misunderstanding, please call us and ask for ***. we will make an exception and accept the $fee for the replacement.concerning the return this is are policy to return it to Canada since are return facility is located in
montrealwe thank you Toll Free Number:(888) 407-

Hello,
This is not advertising since we give you the option to return the umbrella back to us in order to get the new oneNo business in the world replaces an item without having the old item backPlease follow the instruction to proceed with the warranty.
Thank you

hello,we are very sorry for the misunderstanding, please call us and ask for ***. we will make an exception and accept the $fee for the replacement.concerning the return this is are policy to return it to Canada since are return facility is located in
montrealwe thank you Toll Free Number:(888) 407-

Hello,
We are
terribly sorry for the misunderstandingThe company has done many changes to it's staff and operationsPlease call us 1-888-407-9656 and we will be able to help you get the new umbrellaPlease ask for *** or ***, they will be able to help you.
Thank you

Hi there, Please contact us at any time to discuss this issueOur phone number is 1-888-407-*** Thank you

Hello, If you wish to return the old product back to us you can do so as wellLike any other store, when you request a new item we need the old one backIn this case we are giving you the option to save the hassle of sending the old one back by simply paying a shipping fee. Please let us
know how you wish to proceed. Thank you

I ordered what was described as, and looked online like, a chocolate brown umbrellaWhen it arrived (in only a couple of days) the color was more rusty than brown and clashed terribly with my patio furnitureIt took several phone calls and emails to get a responseThey finally offered a 20% refund or I could return it for a refund - to Canada! It was shipped from CA so why am I returning it to Canada?? It cost almost as much as the umbrella to return it! Maybe that's the point I decided to give it to a family member and order an umbrella from a Revdex.com accredited company

Hello, Can this customer please send us pictures of the umbrella that they received to [email protected] we see that it is the wrong color, we will send you a free replacement. Thanks

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
This is not an acceptable solution to me because the company does not disclose that in their warranty policyI have even called the company and the customer representative even told me it is not listed or disclosed anywhere on their siteTheir warranty is deceptive....especially since they capitalize the word FREERegardless if I send the umbrella back at my cost or pay the $for them to send a new one I am still paying more money and that is not "FREE." The whole reason why I purchased from this company was because of their lifetime warrantyIf I have to pay $every time the umbrella fails, I would have been better off purchasing elsewhereEspecially since this umbrella was used only months and stored indoors for the other monthsTo note, their response above is word for word what they sent me multiple timesEven though my response emails to the company changed I received the above message multiple times it is a generic response they send out.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution
would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.Please NOTE however that of my request that the business:1) Honor their written warranty by providing a replacement umbrella for free2) Have them write and display an honest version of their warranty policyIf $shipping charges are to be levied for the replacement of a failed umbrella, that should be clearly stated in their website policy.The business has stated by email: "we will honor our warranty by sending you a free replacementPlease allow 3-business days to receive the package." (request of from me)However, they have not performed request #so that as of this time, their customers and prospective customers have no idea that, unless they go through the Revdex.com, they WILL get charged $for their "free" replacement umbrellaI am still looking for the business to honestly display their actual warranty policy OR make a statement that they will begin following their posted policy without the need to resort to have a consumer protection organization (like Revdex.com) go to bat for the consumer
Regards,
*** ***