PatioSunUmbrellas.com

Hi,  We are very sorry to hear that. We would like to do everything we can to help you fix this issue. You always have the option to ship the umbrella back to us and we will replace it without you having to pay the $40. It does not make any sense for us to ship you a brand new...

umbrella without you sending us the old one. In order to save you the hassle and the expensive cost to ship it back, we offer you a simpler solution to just pay $40 and we ship you a brand new umbrella without you having to do anything. please give us a call and we would be able to discuss this issue.  Thank you

Hello, 
 
Please have the customer call me at 1-888-407-9656 [ext *], I will make sure to refund all his money.

Hi there,  We are very sorry that you are having problems with your patio umbrella. Please call us 1-888-407-9656 and ask for [redacted]. I will gladly fix any issues you are having with our company.  Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The referenced response from Patio Sun Umbrella suggested I could receive a refund or a new umbrella.  I spoke to "[redacted]" at the phone number provided on their letter and he immediately began the evasive run-around routine I received from this company last year;  I'm still required to send my return to an address in [redacted], although this company is based in the [redacted].  The amount of refund that they will pay is $50.00 on an original purchase price of $229.98.  (Aside): [redacted]'s voice seemed remarkablysimilar to the individual I spoke with last year and I have no doubt (in my mind) that the scam continues.  
Regards,
[redacted]

We are terribly sorry for the misunderstanding. The company has done many changes to it's staff and operations. Please call us 
rgb(17, 85, 204);">1-888-407-9656 and we will be able to help you get the new umbrella. Please ask for [redacted] or [redacted], they will be able to help you.  We will definitely be able to send you a brand new umbrella free of charge, just for you to be happy. 
Thank you

First order we purchased went smoothly and received in a timely manner as per their statement. Second order however took several phone calls for several days to get resolved. The second order of umbrellas color didn't match the original ones purchased and waiting for exchange or return. Has taken them over two weeks to respond. Called them again today which it states on their website friendly customer service will guide you how to return well that wasn't the case for me. He said to send email but didn't' give me one to send. Went back to their website and called them again and got their automated service. Sent another email and will see if they reply.

I put in a stop payment on my credit card and they credited my account.Wasn't able...

to get to get ahold of Sun Patio.I would say it's finished.Thank youJ [redacted]

Hello, We are terribly sorry for the misunderstanding. The company has done many changes to it's staff and operations. Please call us 1-888-407-9656 and we will be able to help you get the new umbrella. Please ask for [redacted] or [redacted] they will be able to help you.We would offer you...

a refund on the umbrella or simply replace the umbrella and stand for you.Thank you

Hello, You always have the option to ship the umbrella back to us and we will replace it without you having to pay the $40. It does not make any sense for us to ship you a brand new umbrella without you sending us the old one. In order to save you the hassle and the expensive cost to ship it...

back, we offer you a simpler solution to just pay $40 and we ship you a brand new umbrella without you having to do anything. Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The action they are asking me to take is unlawful. As the Magnus Moss Warranty Act states, a company may either have a full or limited warranty. Since patio umbrellas.com has stated that they have an UNLIMITED Warranty on their products with FREE shipping, and since they have already seen pictures of my umbrella and determined I am eligible for a replacement, it is wrong for them to make me pay $40 shipping for a replacement or pay at my own expense to ship the old one back. If they really need the old one back, why would they be ok with not getting it back and having me pay $40 to ship the new one? If they do need the old one back, an unlimited warranty would mean I do not have to pay for shipping. This is false advertising and trying to take advantage of me. I bought the umbrella based on their warranty claim that if anything went wrong it would be replaced for FREE. There is nothing in their express warranty about paying for shipping and they state clearly that it is an UNLIMTED Warranty.The following articles help explain my pointhttp://www.consumerreports.org/cro/2010/09/your-rights-as-a-consumer/index....⇄ /> [redacted]

Hi there,  The umbrella must be returned to where it originally came from in order to proceed with a refund. Please call us at anytime if you have any more questions. Thank you

Hello,  We are very sorry about that. We will send you a free replacement for free. Please call us at 1-888-407-9656. Thank you

Hello,  Please contact us for further explanations on this resolution. We wish to make things right with you but we have a strict policy and we need to follow it.  Thank you

Hands down, the worst company I've ever dealt with. Ordered an umbrella, base, and umbrella cover. Promised 3-5 day shipping. 3 weeks later, I received the base -- which was drop-shipped as a "gift" from Amazon.com. A few days later, the cover arrived. I never did receive the umbrella. After several failed attempts to contact the company via email and telephone, I filed a complaint through my credit card company, and eventually received a full refund. (Thank you, [redacted]!)

Hello, 
The company does not pay for the return shipping of the umbrellas. We do offer a lifetime warranty on the products, all you need to pay is for the shipping of the...

umbrellas. We are terribly sorry for the misunderstanding. The company has done many changes to it's staff and operations. Please call us 1-888-407-9656 and we will be able to help you get the new umbrella. Please ask for [redacted] or [redacted] , they will be able to help you. We will be able to help you by giving you a small refund or replacing the umbrellas for you. 
Thank you

Hi there,  Please contact us at any time to discuss this issue. Our phone number is 1-888-407-[redacted] Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution...

would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.Please NOTE however that of my request that the business:1) Honor their written warranty by providing a replacement umbrella for free2) Have them write and display an honest version of their warranty policy. If $40 shipping charges are to be levied for the replacement of a failed umbrella, that should be clearly stated in their website policy.The business has stated by email: "we will honor our warranty by sending you a free replacement. Please allow 3-6 business days to receive the package." (request 1 of 2 from me)However, they have not performed request #2 so that as of this time, their customers and prospective customers have no idea that, unless they go through the Revdex.com, they WILL get charged $40 for their "free" replacement umbrella. I am still looking for the business to honestly display their actual warranty policy OR make a statement that they will begin following their posted policy without the need to resort to have a consumer protection organization (like Revdex.com) go to bat for the consumer.
Regards,
[redacted]

Hello, The company does not pay for the return shipping of the umbrellas. We do offer a lifetime warranty on the products, all you need to pay is for the shipping of the umbrellas. We are terribly sorry for the misunderstanding. The company has done many changes to it's staff and operations....

Please call us 1-888-407-9656 and we will be able to help you get the new umbrella. Please ask for [redacted] or [redacted] , they will be able to help you. We will be able to help you by giving you a small refund or replacing the umbrellas for you. Thank you

Hello,  We are very sorry for this issue. We will send you a replacement umbrella for free. Please call us at 1-888-407-9656.  Sorry for the misunderstanding.

Hello, 
 
We are very sorry about that. We will send you a free replacement for free. Please call us at 1-888-407-9656.
 
Thank you