PatioSunUmbrellas.com

hello,
we are very sorry for the misunderstanding, please call us and ask for ***.
we will make an exception and accept the $fee for the replacementconcerning the return this is are policy to
return it to Canada since are return facility is located in montreal
we thank you
Toll Free Number:(888) 407-

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Regards,*** ***
I am sorry but I do not what to accept their offer. I have already sent detailed information as well as pictures to them and they are now asking asking me to send them again. I do not feel like I should be required to do this. The quality of their umbrella is not acceptable to me I do not want a replacement, I want my money refunded ($69.99)
Thank you
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
***r ***
This business for one was very nasty towards meSecond their productive so cheaply made that the deficiency with the handle would keep recurring costing me $every time this happensI wanted a refund and they refused to discuss the matter with meCustomer service refused to talk to me on several occasions, never answered emails and when I did talk to someone they were very rudeI finally paid $40, took shipment of another inferior umbrella to resolve the issue.I am now selling this worthless product on *** tontrybtonrecoup part of my money backI will however get only around $50, so Ibeill lose moneyI have since purchased a far superior product from a more reputable companySo I do not withdraw my complaint for the way I was treated and the hassle they caused me to go throughMaybe that is how business is run in California but we don't conduct business here that way

Revdex.com:I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Regards,*** ***

Hello, We are terribly sorry for the misunderstandingThe company has done many changes to it's staff and operationsPlease call us 1-888-407-and we will be able to help you get the new umbrellaPlease ask for *** or *** they will be able to help you.We would offer you a refund on
the umbrella or simply replace the umbrella and stand for you.Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
The action they are asking me to take is unlawfulAs the Magnus Moss Warranty Act states, a company may either have a full or limited warrantySince patio umbrellas.com has stated that they have an UNLIMITED Warranty on their products with FREE shipping, and since they have already seen pictures of my umbrella and determined I am eligible for a replacement, it is wrong for them to make me pay $shipping for a replacement or pay at my own expense to ship the old one backIf they really need the old one back, why would they be ok with not getting it back and having me pay $to ship the new one? If they do need the old one back, an unlimited warranty would mean I do not have to pay for shipping. This is advertising and trying to take advantage of meI bought the umbrella based on their warranty claim that if anything went wrong it would be replaced for FREEThere is nothing in their express warranty about paying for shipping and they state clearly that it is an UNLIMTED Warranty.The following articles help explain my pointhttp://www.consumerreports.org/cro/2010/09/your-rights-as-a-consumer/index....⇄ /> *** ***

Hi there, We are very sorry for the typo and we would like to resolve this issue with youIf you would like to call us to pay for the shipping fee. Thank you

Hello,? ? We are very sorry about thatWe will send you a free replacement for freePlease call us at 1-888-407-9656.? Thank you? ?

Hi there,? ? We are very sorry that you are having problems with your patio umbrellaPlease call us 1-888-407-and ask for ***I will gladly fix any issues you are having with our company.? ? Thank you?

Hello,? ? Please have the customer call me at 1-888-407-[ext *], I will make sure to refund all his money.?

Hello,?
? In order to return the umbrella back, the customer needs to follow the given instructionsIf they want a full refund the product must be sent back to usWe also give them the option to keep the umbrella and give a 20% partial credit.?
? Thank you
?

Hello,? ? Yes that is correctWe do replace the umbrella for free but we ask the customer to pay $for the return shipping, unless the customer wants to ship back the old umbrella back to usOnce the umbrella is received, we will ship him a brand new one for freeTo avoid the hassle and
the cost of returning the old umbrella, we offer them to pay $and we send them a brand new one without them having to send it back.? ? Thank you?

Revdex.com:
I have reviewed the? response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.? For your reference, details of the offer I reviewed appear below
Regards,
[redacted]
"To the original purchaser, PatioSunUmbrellas.com warrants its products from defects in materials and workmanship, and against the fabric becoming unserviceable within the published warranty time during use."
Hello Dear Customer,
We apologize in advance if you are not 100% satisfied with the umbrella, therefore we would like to do our best to make you happy by giving you two
options:
1) We can refund 20% of what you paid and you get to keep the cover without any questions
2) You would have to ship back the umbrella and reply to this e-mail with a tracking number in order to get a full refundIf we don’t get a tracking number, we won’t be able to confirm that we got it and we won’t be able to make a refund
If you decide to choose option 1:
Simply reply to this email “Option 1” and we will immediately issue the refund, which may take up to ??" business days to get processed
If you decide to choose option 2:
You would have to reply to this email “Option 2” with a tracking number and the name of the shipping company that is directed to the address belowYour RMA is # [redacted] (please provide this on the shipping label when you return it)Shipping cost is at your expenseOnly once we receive the package, we will issue the refund, which may take up to ??" business days to get processed
Please note that if you have more than one package to return, make sure that the RMA # is written on both packages
Please only ship with USPS and NOT UPSIf the package is coming with another delivery courier than USPS, we will refuse the packageAlso, please put a 20$ value on the package
Here is the return address:
[redacted] Canada
I have pasted a portion of the Warranty above on the umbrellas, and their last response to my concernsThey offered a 20% refund for the $purchase we madeThat would be $
When I quoted shipping the umbrellas to Canada, by USPS said they would not process a package that large to Canada, and Patio Sun Umbrellas said they will only accept shipment from USPS???
I regret making the purchase, and I would never recommend this company
I will not give them any additional funds
[redacted]

Hi,? the company does replace the umbrella for freethe customer only need to pay for the shipping fee of the new umbrella or simply return the old umbrella back to us just like any other store in the world

Hi there,? ? We would love to send you your free replacement umbrellaSince these product are very big and heavy, all we ask from you is that you cover the shipping of the new umbrellaWe always give you the option to return the damaged product back to us if you wish to do soPlease call
us at anytime to let us know how you wish to proceed.? ? Thank you? ?

Hi,? ? We are very sorry to hear thatWe would like to do everything we can to help you fix this issue.? You always have the option to ship the umbrella back to us and we will replace it without you having to pay the $It does not make any sense for us to ship you a brand new
umbrella without you sending us the old oneIn order to save you the hassle and the expensive cost to ship it back, we offer you a simpler solution to just pay $and we ship you a brand new umbrella without you having to do anythingplease give us a call and we would be able to discuss this issue.? ? Thank you?

Hello,? If you wish to return the old product back to us you can do so as wellLike any other store, when you request a new item we need the old one backIn this case we are giving you the option to save the hassle of sending the old one back by simply paying a shipping fee.? Please let us
know how you wish to proceed.? Thank you?

Hello,
We are terribly sorry for the misunderstandingThe company has done many changes to it's staff and operationsPlease call us
value="+18884079656" target="_blank" "">1-888-407-9656 and we will be able to help you get the new umbrellaPlease ask for [redacted] or Isaac, they will be able to help youPlease call us and we will be able to refund you for the umbrella so that you can see that we are not a scamWe do replace the umbrellas for free all you need to do is pay for the return shipping.
Thank you

Hello, We are sorry about these issues. We just changed the phone systems in our offices last week, that is why we missed a lot of calls. Please send an email to [email protected] with pictures of the umbrella that you received and an explanation of what is going on and we will...

respond within 24H. We will surely replace the umbrella. Thanks

Hello,  Yes that is correct. We do replace the umbrella for free but we ask the customer to pay $40 for the return shipping, unless the customer wants to ship back the old umbrella back to us. Once the umbrella is received, we will ship him a brand new one for free. To avoid the hassle and...

the cost of returning the old umbrella, we offer them to pay $40 and we send them a brand new one without them having to send it back.  Thank you