Revdex.com: RCI phoned me with their response, though it was at 5:AM our time, and cancelled the transaction I went into our local bank yesterday to confirm that our credit card has been changed, since it had already been billed from RCI; that credit card statement arrived last Friday I have now reviewed the response made by the business in reference to complaint ID [redacted] , and find that this response/resolution is satisfactory to me The only question still in the back of my mind is "will we be charged bank fees for the cancellation/change?" I have yet to learn the answer.Thank you for your prompt response and for settling this matter Regards, [redacted]
Please see our response attached Thank you.Via Electronic Service October 24, [redacted] *** Revdex.com of Central Indiana NDelaware Street #Indianapolis, IN RE: [redacted] *** Revdex.com Case # [redacted] Dear Ms ***: Please be advised that an email of October 19, concerning the above referenced matter has been received by our officesWe write in response to your emailInitially, by way of background, RCI is an independent timeshare exchange company that offers its subscribing members (“Members”) a variety of benefits, including facilitating the exchange of timeshare intervals for an exchange feeRCI enters into affiliation agreements with resorts and those resorts, in turn, offer their timeshare purchasers the opportunity to become Members by entering into a subscribing membership agreement with RCI to which certain terms and conditions applyMembership is voluntary and RCI’s relationship with its affiliated resorts is limitedRCI does not own, develop, market or sell vacation ownershipEach resort facility is independently owned and operatedThe owner/operator has never been required to obtain the consent of RCI as to how to manage its daily business affairs, and has acted in all such matters on its own behalf, without the control or supervision of RCIIndividuals employed by RCI affiliated resorts are employees of the resort and are not employees of RCIRCI is not engaged in a joint venture, partnership or agency relationship with any affiliated resort, developer, marketer, seller of vacation ownership, or accommodating party (collectively the “Affiliates”)RCI and the Affiliates are separate and distinct entities each with separate and distinct contracts with the consumer/MemberPlease be advised that we are currently researching this matter and upon completion of our research we will respond accordinglyThank you for giving us the opportunity to respond to this complaint Very truly yours, RCI, LLC Sylvan Way ? Parsippany, NJ USA A Wyndham Worldwide Company
I am an in-house associate paralegal with RCI, LLC ("RCI")Please be advised that your email of March 8, to Melissa ***, of RCI, concerning the above referenced matter, has been forwarded to my attention for further handlingI write in response to your email Initially, by way of background, RCI is an independent timeshare exchange company that offers its subscribing members ("Members") a variety of benefits, including facilitating the exchange of timeshare intervals for an exchange feeRCI enters into 'affiliation agreements with resorts and those resorts, in turn, offer their timeshare purchasers the opportunity to become Members by entering into a subscribing membership agreement with RCI to which certain terms and conditions applyMembership is voluntary and RCI's relationship with its affiliated resorts is limitedRCI does not own, develop, market or sell vacation ownershipEach resort facility is independently owned and operatedThe owner/operator has never been required to obtain the consent of RCI as to how to manage its daily business affairs, and has acted in all such matters On its own behalf, without the control or supervision of RCIIndividuals employed by RCI affiliated resorts are employees of the resort and are not employees of RCIRCI is not engaged in a joint venture, partnership or agency relationship with any affiliated resort, developer, marketer, seller of vacation ownership, or accommodating party (collectively the "Affiliates")RCI and the Affiliates are separate and distinct entities each with separate and distinct contracts with the consumer/Member Please be advised that this matter has been resolved directly with Ms*** Accordingly, we are closing our file on this matter Thank you for giving us the opportunity to respond to this complaint Very truly yours, Maria ***
Please see our initial response Thank youVia Electronic Service October 30, [redacted] *** Revdex.com of Central Indiana NDelaware Street #Indianapolis, IN RE: [redacted] Revdex.com Case # [redacted] Dear Ms***: Please be advised that your email of October 27, concerning the above referenced matter has been received by our officesWe write in response to your emailInitially, by way of background, RCI is an independent timeshare exchange company that offers its subscribing members (“Members”) a variety of benefits, including facilitating the exchange of timeshare intervals for an exchange feeRCI enters into affiliation agreements with resorts and those resorts, in turn, offer their timeshare purchasers the opportunity to become Members by entering into a subscribing membership agreement with RCI to which certain terms and conditions applyMembership is voluntary and RCI’s relationship with its affiliated resorts is limitedRCI does not own, develop, market or sell vacation ownershipEach resort facility is independently owned and operatedThe owner/operator has never been required to obtain the consent of RCI as to how to manage its daily business affairs, and has acted in all such matters on its own behalf, without the control or supervision of RCIIndividuals employed by RCI affiliated resorts are employees of the resort and are not employees of RCIRCI is not engaged in a joint venture, partnership or agency relationship with any affiliated resort, developer, marketer, seller of vacation ownership, or accommodating party (collectively the “Affiliates”)RCI and the Affiliates are separate and distinct entities each with separate and distinct contracts with the consumer/MemberPlease be advised that we are currently researching this matter and upon completion of our research we will respond accordinglyThank you for giving us the opportunity to respond to this complaint Very truly yours, RCI, LLC Sylvan Way ? Parsippany, NJ USA A Wyndham Worldwide Company
I am an in-house associate paralegal with RCI, LLC ("RCI")Please be advised that your email of August 27, to [redacted] ***, of RCI, concerning the above referenced matter, has been forwarded to my attention for further handlingI write in response to your email Initially, by way of background, RCI is an independent timeshare exchange company that offers its subscribing members ("Members") a variety of benefits, including facilitating the exchange of timeshare intervals for an exchange feeRCI enters into affiliation agreements with resorts and those resorts, in turn, offer their timeshare purchasers the opportunity to become Members by entering into a subscribing membership agreement with RCI to which certain terms and conditions applyMembership is voluntary and RCI's relationship with its affiliated resorts is limitedRCI does not own, develop, market or sell vacation ownershipEach resort facility is independently owned and operatedThe owner/operator has never been required to obtain the consent of RCI as to haw to manage its daily business affairs, and has acted in all such matters on its own behalf, without the control or supervision of RCIIndividuals employed by RCI affiliated resorts are employees of the resort and are not employees of RCIRCI is not engaged in a joint venture, partnership or agency relationship with any affiliated resort, developer, marketer, seller of vacation ownership, or accommodating party (collectively the "Affiliates")RCI and the Affiliates are separate and distinct entities each with separate and distinct contracts with the consumer/Member Please be advised that this matter has been resolved directly with MrS [redacted] Accordingly, we are closing our file on this matter Thank you for giving us the opportunity to respond to this complaint Very truly yours, Maria***
Revdex.com: I have spoken with their Customer Care representative and we're currently discussing our options to book to another location free of charge.I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this response/resolution is satisfactory to me Regards, [redacted]
I am an in-house paralegal with RCI, LLC ("RCI")Please be advised that your email of May 2, to Melissa ***, of RCI, concerning the above referenced matter, has been forwarded to my attention for further handlingI write in response to your emailInitially, by way of background, RCI is an independent timeshare exchange company that offers its subscribing members ("Members") a variety of benefits, including facilitating the exchange of timeshare intervals for an exchange feeRCI enters into affiliation agreements with resorts and those resorts, in turn, offer their timeshare purchasers the opportunity to become Members by entering into a subscribing membership agreement with RCI to which certain terms and conditions applyMembership is voluntary and RCI's relationship with its affiliated resorts is limitedRCI does not own, develop, market or sell vacation ownershipEach resort facility is independently owned and operatedThe owner/operator has never been required to obtain the consent of RCI as to how to manage its daily business affairs, and has acted in all such matters on its own behalf, without the control or supervision of RCIIndividuals employed by RCI affiliated resorts are employees of the resort and are not employees of RelRCI is not engaged in a joint venture, partnership or agency relationship with any affiliated resort, developer, marketer, seller of vacation ownership, or accommodating party (collectively the "Affiliates")RCI and the Affiliates are separate and distinct entities each with separate and distinct contracts with the consumer/MemberPlease be advised that we have attempted to contact Mr [redacted] and have been unsuccessful in reaching himWe have, however, placed him on our Do Not Call list, as per his requestAccordingly, we are closing our file on this accountThank you for giving us the opportunity to respond to this complaintSincerely, Maria T***,
I am an in-house associate paralegal with RCI, LLC ("RCI"), Please be advised that your email of September 9, fo Melissa ***, of RCI, concerning the above referenced matter, has been forwarded to my attention for further handlingI write in response to your email Initially, by way of background, RCI is an independent timeshare exchange company that offers its subscribing members ("Members") a variety of benefits, including facilitating the exchange of timeshare intervals for an exchange feeRCI enters into affiliation agreements with resorts and those resorts, in turn, offer their timeshare purchasers the opportunity to become Members by entering into a subscribing membership agreement with RCI to which certain terms and conditions applyMembership Is voluntary and RCI's relationship with its affiliated resorts is limitedRCI does not own, develop, market or sell vacation ownershipEach resort facility is independently owned and operatedThe owner/operator has never been required to obtain the consent of RCI as to how to manage its daily business affairs, and has acted in all such matters on its own behalf, without the control or supervision of RCIIndividuals employed by RCI affiliated resorts are employees of the resort and are not employees of RC!RCI is not engaged in a joint venture, partnership or agency relationship with any affiliated resort, developer, marketer, seller of vacation ownership, or accommodating party (collectively the "Affiliates")RCI and the Affiliates are separate and distinct entities each with separate and distinct contracts with the consumer/Member Please be advised that this matter has been resolved directly with Ms [redacted] Accordingly, we are closing our file on this matter Thank you for giving us the opportunity to respond to this complaint Very truly yours, Maria ***
I am an in-house paralegal with RCI, LLC ("RCI")Please be advised that your email of July 19, to [redacted] ***, of RCI, concerning the above referenced matter, has been forwarded to my attention for further handlingI write in response to your emailInitially, by way of background, RCis an independent timeshare exchange company that offers its subscribing members ("Members") a variety of benefits, including facilitating the exchange of timeshare intervals for an exchange feeRCI enters into affiliation agreements with resorts and those resorts, in turn, offer their timeshare purchasers the opportunity to become Members by entering into a subscribing membership agreement with RCI to which certain terms and conditions applyMembership is voluntary and RCI's relationship with its affiliated resorts is limitedRCI does not own, develop, market or sell vacation ownershipEach resort facility is independently owned and operatedThe owner/operator has never been required to obtain the consent of RCas to how to manage its daily business affairs, and has acted in all such matters on its own behalf, without the control or supervision of RCIIndividuals employed by RCI affiliated resorts are employees of the resort and are not employees of RCRCI is not engaged in a joint venture, partnership or agency relationship with any affiliated resort, developer, marketer, seller of vacation ownership, or accommodating party (collectively the "Affiliates")RCI and the Affiliates are separate and distinct entities each with separate and distinct contracts with the consumer/MemberPlease be advised that we spoke with Ms [redacted] and this matter has now been resolvedAccordingly, we are re-closing our file on this matterThank you for giving us the opportunity to respond to this complaint.Very truly yours,Maria T***
I am an in-house paralegal with RCI, LLC ("RCI")Please be advised that your email of September 6, to Melissa I***, of RCI, concerning the above referenced matter, has been forwarded to my attention for further handlingI write in response to your emailInitially, by way of background, RCI is an independent timeshare exchange company that offers its subscribing members ("Members") a variety of benefits, including facilitating the exchange of timeshare intervals for an exchange feeRCI enters into affiliation agreements with resorts and those resorts, in turn, offer their timeshare purchasers the opportunity to become Members by entering into a subscribing membership agreement with RCI to which certain terms and conditions applyMembership is voluntary and RCI's relationship with its affiliated resorts is limitedRCI does not own, develop, market or sell vacation ownershipEach resort facility is independently owned and operatedThe owner/operator has never been required to obtain the consent of RCI as to how to manage its daily business affairs, and has acted in all such matters on its own behalf, without the control or supervision of RCIIndividuals employed by RCI affiliated resorts are employees of the resort and are not employees of RCIRCI is not engaged in a joint venture, partnership or agency relationship with any affiliated resort, developer, marketer, seller of vacation ownership, or accommodating party (collectively the "Affiliates")RCI and the Affiliates are separate and distinct entities each with separate and distinct contracts with the consumer/MemberRegarding the allegation set forth in the Complaint, RCI has searched its records and based on the information provided has not found any evidence that it placed the alleged telephone callMs [redacted] is not a member of RCI and RCI has no record of having called the number of [redacted] provided in the ComplaintAlso, please know that RCI has placed the telephone number [redacted] , as listed in the Complaint, on its internal Do Not Call ListAccordingly, we are closing our file on this matterThank you for giving us the opportunity to respond to this complaint.Very truly yours, [redacted] ***
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below.In the response from the business she states that they've attempted to contact me about the matterThey have both my cell phone number and email addressThere have been no messages left for me if they are attempting to reach me on my cell phoneI work full time so I am unable to answer my phone during business hoursI check email daily and there has been no correspondence via that channel eitherI would ask that if they are truly trying to contact me to leave a message, with a name and phone number of someone I can call backThe handling of this issue has been nonexistent from this company which is why I'm even more upset than I was initiallyRegards, [redacted]
Please be advised that this matter has been resolved directly with Mr [redacted] on October 20m when he spoke directly to Melinda [redacted] , our customer service legal liaisonAccordingly, we have closed our file on this matter Very truly yours, Maria T***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear belowI have never been contacted by RCI in this matter and it is not resolvedI can not get any one at RCI to respond to my inquires with RCI on this matter.Thank you Regards, [redacted]
Please see the attached letter regarding complaint [redacted] Thank you
Revdex.com: RCI phoned me with their response, though it was at 5:AM our time, and cancelled the transaction I went into our local bank yesterday to confirm that our credit card has been changed, since it had already been billed from RCI; that credit card statement arrived last Friday I have now reviewed the response made by the business in reference to complaint ID [redacted] , and find that this response/resolution is satisfactory to me The only question still in the back of my mind is "will we be charged bank fees for the cancellation/change?" I have yet to learn the answer.Thank you for your prompt response and for settling this matter Regards, [redacted]
Please see our response attached Thank you.Via Electronic Service October 24, [redacted] *** Revdex.com of Central Indiana NDelaware Street #Indianapolis, IN RE: [redacted] *** Revdex.com Case # [redacted] Dear Ms ***: Please be advised that an email of October 19, concerning the above referenced matter has been received by our officesWe write in response to your emailInitially, by way of background, RCI is an independent timeshare exchange company that offers its subscribing members (“Members”) a variety of benefits, including facilitating the exchange of timeshare intervals for an exchange feeRCI enters into affiliation agreements with resorts and those resorts, in turn, offer their timeshare purchasers the opportunity to become Members by entering into a subscribing membership agreement with RCI to which certain terms and conditions applyMembership is voluntary and RCI’s relationship with its affiliated resorts is limitedRCI does not own, develop, market or sell vacation ownershipEach resort facility is independently owned and operatedThe owner/operator has never been required to obtain the consent of RCI as to how to manage its daily business affairs, and has acted in all such matters on its own behalf, without the control or supervision of RCIIndividuals employed by RCI affiliated resorts are employees of the resort and are not employees of RCIRCI is not engaged in a joint venture, partnership or agency relationship with any affiliated resort, developer, marketer, seller of vacation ownership, or accommodating party (collectively the “Affiliates”)RCI and the Affiliates are separate and distinct entities each with separate and distinct contracts with the consumer/MemberPlease be advised that we are currently researching this matter and upon completion of our research we will respond accordinglyThank you for giving us the opportunity to respond to this complaint Very truly yours, RCI, LLC Sylvan Way ? Parsippany, NJ USA A Wyndham Worldwide Company
I am an in-house associate paralegal with RCI, LLC ("RCI")Please be advised that your email of March 8, to Melissa ***, of RCI, concerning the above referenced matter, has been forwarded to my attention for further handlingI write in response to your email Initially, by way of background, RCI is an independent timeshare exchange company that offers its subscribing members ("Members") a variety of benefits, including facilitating the exchange of timeshare intervals for an exchange feeRCI enters into 'affiliation agreements with resorts and those resorts, in turn, offer their timeshare purchasers the opportunity to become Members by entering into a subscribing membership agreement with RCI to which certain terms and conditions applyMembership is voluntary and RCI's relationship with its affiliated resorts is limitedRCI does not own, develop, market or sell vacation ownershipEach resort facility is independently owned and operatedThe owner/operator has never been required to obtain the consent of RCI as to how to manage its daily business affairs, and has acted in all such matters On its own behalf, without the control or supervision of RCIIndividuals employed by RCI affiliated resorts are employees of the resort and are not employees of RCIRCI is not engaged in a joint venture, partnership or agency relationship with any affiliated resort, developer, marketer, seller of vacation ownership, or accommodating party (collectively the "Affiliates")RCI and the Affiliates are separate and distinct entities each with separate and distinct contracts with the consumer/Member Please be advised that this matter has been resolved directly with Ms*** Accordingly, we are closing our file on this matter Thank you for giving us the opportunity to respond to this complaint Very truly yours, Maria ***
Please see our initial response Thank youVia Electronic Service October 30, [redacted] *** Revdex.com of Central Indiana NDelaware Street #Indianapolis, IN RE: [redacted] Revdex.com Case # [redacted] Dear Ms***: Please be advised that your email of October 27, concerning the above referenced matter has been received by our officesWe write in response to your emailInitially, by way of background, RCI is an independent timeshare exchange company that offers its subscribing members (“Members”) a variety of benefits, including facilitating the exchange of timeshare intervals for an exchange feeRCI enters into affiliation agreements with resorts and those resorts, in turn, offer their timeshare purchasers the opportunity to become Members by entering into a subscribing membership agreement with RCI to which certain terms and conditions applyMembership is voluntary and RCI’s relationship with its affiliated resorts is limitedRCI does not own, develop, market or sell vacation ownershipEach resort facility is independently owned and operatedThe owner/operator has never been required to obtain the consent of RCI as to how to manage its daily business affairs, and has acted in all such matters on its own behalf, without the control or supervision of RCIIndividuals employed by RCI affiliated resorts are employees of the resort and are not employees of RCIRCI is not engaged in a joint venture, partnership or agency relationship with any affiliated resort, developer, marketer, seller of vacation ownership, or accommodating party (collectively the “Affiliates”)RCI and the Affiliates are separate and distinct entities each with separate and distinct contracts with the consumer/MemberPlease be advised that we are currently researching this matter and upon completion of our research we will respond accordinglyThank you for giving us the opportunity to respond to this complaint Very truly yours, RCI, LLC Sylvan Way ? Parsippany, NJ USA A Wyndham Worldwide Company
I am an in-house associate paralegal with RCI, LLC ("RCI")Please be advised that your email of August 27, to [redacted] ***, of RCI, concerning the above referenced matter, has been forwarded to my attention for further handlingI write in response to your email Initially, by way of background, RCI is an independent timeshare exchange company that offers its subscribing members ("Members") a variety of benefits, including facilitating the exchange of timeshare intervals for an exchange feeRCI enters into affiliation agreements with resorts and those resorts, in turn, offer their timeshare purchasers the opportunity to become Members by entering into a subscribing membership agreement with RCI to which certain terms and conditions applyMembership is voluntary and RCI's relationship with its affiliated resorts is limitedRCI does not own, develop, market or sell vacation ownershipEach resort facility is independently owned and operatedThe owner/operator has never been required to obtain the consent of RCI as to haw to manage its daily business affairs, and has acted in all such matters on its own behalf, without the control or supervision of RCIIndividuals employed by RCI affiliated resorts are employees of the resort and are not employees of RCIRCI is not engaged in a joint venture, partnership or agency relationship with any affiliated resort, developer, marketer, seller of vacation ownership, or accommodating party (collectively the "Affiliates")RCI and the Affiliates are separate and distinct entities each with separate and distinct contracts with the consumer/Member Please be advised that this matter has been resolved directly with MrS [redacted] Accordingly, we are closing our file on this matter Thank you for giving us the opportunity to respond to this complaint Very truly yours, Maria***
Please see the attached response Thank you
Revdex.com: I have spoken with their Customer Care representative and we're currently discussing our options to book to another location free of charge.I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this response/resolution is satisfactory to me Regards, [redacted]
Please see attached response Thank you
I am an in-house paralegal with RCI, LLC ("RCI")Please be advised that your email of May 2, to Melissa ***, of RCI, concerning the above referenced matter, has been forwarded to my attention for further handlingI write in response to your emailInitially, by way of background, RCI is an independent timeshare exchange company that offers its subscribing members ("Members") a variety of benefits, including facilitating the exchange of timeshare intervals for an exchange feeRCI enters into affiliation agreements with resorts and those resorts, in turn, offer their timeshare purchasers the opportunity to become Members by entering into a subscribing membership agreement with RCI to which certain terms and conditions applyMembership is voluntary and RCI's relationship with its affiliated resorts is limitedRCI does not own, develop, market or sell vacation ownershipEach resort facility is independently owned and operatedThe owner/operator has never been required to obtain the consent of RCI as to how to manage its daily business affairs, and has acted in all such matters on its own behalf, without the control or supervision of RCIIndividuals employed by RCI affiliated resorts are employees of the resort and are not employees of RelRCI is not engaged in a joint venture, partnership or agency relationship with any affiliated resort, developer, marketer, seller of vacation ownership, or accommodating party (collectively the "Affiliates")RCI and the Affiliates are separate and distinct entities each with separate and distinct contracts with the consumer/MemberPlease be advised that we have attempted to contact Mr [redacted] and have been unsuccessful in reaching himWe have, however, placed him on our Do Not Call list, as per his requestAccordingly, we are closing our file on this accountThank you for giving us the opportunity to respond to this complaintSincerely, Maria T***,
I am an in-house associate paralegal with RCI, LLC ("RCI"), Please be advised that your email of September 9, fo Melissa ***, of RCI, concerning the above referenced matter, has been forwarded to my attention for further handlingI write in response to your email Initially, by way of background, RCI is an independent timeshare exchange company that offers its subscribing members ("Members") a variety of benefits, including facilitating the exchange of timeshare intervals for an exchange feeRCI enters into affiliation agreements with resorts and those resorts, in turn, offer their timeshare purchasers the opportunity to become Members by entering into a subscribing membership agreement with RCI to which certain terms and conditions applyMembership Is voluntary and RCI's relationship with its affiliated resorts is limitedRCI does not own, develop, market or sell vacation ownershipEach resort facility is independently owned and operatedThe owner/operator has never been required to obtain the consent of RCI as to how to manage its daily business affairs, and has acted in all such matters on its own behalf, without the control or supervision of RCIIndividuals employed by RCI affiliated resorts are employees of the resort and are not employees of RC!RCI is not engaged in a joint venture, partnership or agency relationship with any affiliated resort, developer, marketer, seller of vacation ownership, or accommodating party (collectively the "Affiliates")RCI and the Affiliates are separate and distinct entities each with separate and distinct contracts with the consumer/Member Please be advised that this matter has been resolved directly with Ms [redacted] Accordingly, we are closing our file on this matter Thank you for giving us the opportunity to respond to this complaint Very truly yours, Maria ***
I am an in-house paralegal with RCI, LLC ("RCI")Please be advised that your email of July 19, to [redacted] ***, of RCI, concerning the above referenced matter, has been forwarded to my attention for further handlingI write in response to your emailInitially, by way of background, RCis an independent timeshare exchange company that offers its subscribing members ("Members") a variety of benefits, including facilitating the exchange of timeshare intervals for an exchange feeRCI enters into affiliation agreements with resorts and those resorts, in turn, offer their timeshare purchasers the opportunity to become Members by entering into a subscribing membership agreement with RCI to which certain terms and conditions applyMembership is voluntary and RCI's relationship with its affiliated resorts is limitedRCI does not own, develop, market or sell vacation ownershipEach resort facility is independently owned and operatedThe owner/operator has never been required to obtain the consent of RCas to how to manage its daily business affairs, and has acted in all such matters on its own behalf, without the control or supervision of RCIIndividuals employed by RCI affiliated resorts are employees of the resort and are not employees of RCRCI is not engaged in a joint venture, partnership or agency relationship with any affiliated resort, developer, marketer, seller of vacation ownership, or accommodating party (collectively the "Affiliates")RCI and the Affiliates are separate and distinct entities each with separate and distinct contracts with the consumer/MemberPlease be advised that we spoke with Ms [redacted] and this matter has now been resolvedAccordingly, we are re-closing our file on this matterThank you for giving us the opportunity to respond to this complaint.Very truly yours,Maria T***
See our attached response
I am an in-house paralegal with RCI, LLC ("RCI")Please be advised that your email of September 6, to Melissa I***, of RCI, concerning the above referenced matter, has been forwarded to my attention for further handlingI write in response to your emailInitially, by way of background, RCI is an independent timeshare exchange company that offers its subscribing members ("Members") a variety of benefits, including facilitating the exchange of timeshare intervals for an exchange feeRCI enters into affiliation agreements with resorts and those resorts, in turn, offer their timeshare purchasers the opportunity to become Members by entering into a subscribing membership agreement with RCI to which certain terms and conditions applyMembership is voluntary and RCI's relationship with its affiliated resorts is limitedRCI does not own, develop, market or sell vacation ownershipEach resort facility is independently owned and operatedThe owner/operator has never been required to obtain the consent of RCI as to how to manage its daily business affairs, and has acted in all such matters on its own behalf, without the control or supervision of RCIIndividuals employed by RCI affiliated resorts are employees of the resort and are not employees of RCIRCI is not engaged in a joint venture, partnership or agency relationship with any affiliated resort, developer, marketer, seller of vacation ownership, or accommodating party (collectively the "Affiliates")RCI and the Affiliates are separate and distinct entities each with separate and distinct contracts with the consumer/MemberRegarding the allegation set forth in the Complaint, RCI has searched its records and based on the information provided has not found any evidence that it placed the alleged telephone callMs [redacted] is not a member of RCI and RCI has no record of having called the number of [redacted] provided in the ComplaintAlso, please know that RCI has placed the telephone number [redacted] , as listed in the Complaint, on its internal Do Not Call ListAccordingly, we are closing our file on this matterThank you for giving us the opportunity to respond to this complaint.Very truly yours, [redacted] ***
Please see attached response letterThank you
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below.In the response from the business she states that they've attempted to contact me about the matterThey have both my cell phone number and email addressThere have been no messages left for me if they are attempting to reach me on my cell phoneI work full time so I am unable to answer my phone during business hoursI check email daily and there has been no correspondence via that channel eitherI would ask that if they are truly trying to contact me to leave a message, with a name and phone number of someone I can call backThe handling of this issue has been nonexistent from this company which is why I'm even more upset than I was initiallyRegards, [redacted]
Please be advised that this matter has been resolved directly with Mr [redacted] on October 20m when he spoke directly to Melinda [redacted] , our customer service legal liaisonAccordingly, we have closed our file on this matter Very truly yours, Maria T***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear belowI have never been contacted by RCI in this matter and it is not resolvedI can not get any one at RCI to respond to my inquires with RCI on this matter.Thank you Regards, [redacted]
Please see our response attachedThanks