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Please see the response attached. Thank you.

Please see our response attached. Thanks

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I have proof that my account is only in my ex-wife's([redacted]) name on my latest statement. I did send RCI a copy of my August statement so they could have proof that I was on the account and now my trip to Cabo is only in her name.I have not received a phone call or email since I replied to them on 26Sep2015 as seen below.  Sep 26 at 7:03 PM Melinda,Per your request on Friday, 25sep15 I am forwarding an email from last month showing my combined deposit showing my name and address. I was on the phone and paid $119 on Aug 26 from my Visa CC. Do you need something showing that I paid the exchange fee for my Cabo trip?If RCI has a record, I can prove that my CC has paid for everything from the annual fees to the exchange fees.Do you need me to send an old statement as well or is this sufficient?I couldn't believe the attitude I got when I first called RCI to correct this. I also find it odd that your system doesn't show any history and that it was so easy to remove my name without any notification. Thank you for helping to correct this issue but this whole experience has been less than acceptable and is why I had to complain to the FTC and Revdex.com to get get help with getting this corrected. I look forward to hearing from you/RCI and what you plan to do to correct this.[redacted]Regards,[redacted]

I am an in-house associate paralegal with RCI, LLC ("RCI"). Please be advised that your email of July 27, 2015 to Melissa I[redacted], of RCI, concerning the above referenced matter, has been forwarded to my attention for further handling. I write in response to your email.
Initially, by way of...

background, RCI is an independent timeshare exchange company that offers its subscribing members ("Members") a variety of benefits, including facilitating the exchange of timeshare intervals for an exchange fee. RCI enters into affiliation agreements with resorts and those resorts, in turn, offer their timeshare purchasers the opportunity to become Members by entering into a subscribing membership agreement with RCI to which certain terms and conditions apply. Membership is voluntary and RCI's relationship with its affiliated resorts is limited. RCI does not own, develop, market or sell vacation ownership. Each resort facility is independently owned and operated. The owner/operator has never been required to obtain the consent of RCI as to how to manage its daily business affairs, and has acted in all such matters on its own behalf, without the control or supervision of RCI. Individuals employed by RCI affiliated resorts are employees of the resort and are not employees of RCI. RCI is not engaged in a joint venture, partnership or agency relationship with any affiliated resort, developer, marketer, seller of vacation ownership, or accommodating party (collectively the "Affiliates"). RCI and the Affiliates are separate and distinct entities each with separate and distinct contracts with the consumer/Member.
Please be advised that this matter has been resolved directly with Mr. [redacted]. Accordingly, we are closing our file on this matter.
Thank you for giving us the opportunity to respond to this complaint.
Marla T[redacted]

I am an in-house associate paralegal with RCI, LLC ("RCI"). Please be advised that your email of October 2, 2015 to Melissa [redacted], of RCI, concerning the above referenced matter, has been forwarded to my attention for further handling. I write in response to your email.
Initially, by way of...

background, RCI is an independent timeshare exchange company that offers its subscribing members ("Members") a variety of benefits, including facilitating the exchange of timeshare intervals for an exchange fee. RCI enters into affiliation agreements with resorts and those resorts, in turn, offer their timeshare purchasers the opportunity to become Members by entering into a subscribing membership agreement with RCI td which certain terms and conditions apply. Membership is voluntary and RCI's relationship with its affiliated resorts is limited. RCI does not own, develop, market or sell vacation ownership. Each resort facility is independently owned and operated. The owner/operator has never been required to obtain the consent of RCI as to how to manage its daily business affairs, and has acted in all such matters on its own behalf, without the control or supervision of RCI. Individuals employed by RCI affiliated resorts are employees of the resort and are not employees of RCI. RCI is not engaged in a joint venture, partnership or agency relationship with any affiliated resort, developer, marketer, seller of vacation ownership, or accommodating party (collectively the "Affiliates"). RCI and the Affiliates are separate and distinct entities each with separate and distinct contracts with the consumer/Member.
Please be advised that we have attempted to contact Ms. [redacted] and have been unsuccessful in reaching her to discuss her complaint. Accordingly, we are closing our file on this matter.
Thank you for giving us the opportunity to respond to this complaint.
Maria [redacted]

Revdex.com:
RCI phoned me with their response, though it was at 5:00 AM our time, and cancelled the transaction.  I went into our local bank yesterday to confirm that our credit card has been changed, since it...

had already been billed from RCI; that credit card statement arrived last Friday.  I have now reviewed the response made by the business in reference to complaint ID [redacted], and find that this response/resolution is satisfactory to me.  The only question still in the back of my mind is "will we be charged bank fees for the cancellation/change?"  I have yet to learn the answer.Thank you for your  prompt response and for settling this matter.
Regards,
[redacted]

Please see attached response. Thank you.Via Electronic Service  July 12, 2017 [redacted]  Revdex.com of Central Indiana 151 N. Delaware Street  #2020 Indianapolis, IN 46204  RE: [redacted] [redacted]  Revdex.com Case # [redacted] Dear Ms....

[redacted]: Please be advised that your email of July 12, 2017 concerning the above referenced matter has been received by our offices. We write in response to your email. Initially, by way of background, RCI is an independent timeshare exchange company that offers its subscribing members (“Members”) a variety of benefits, including facilitating the exchange of timeshare intervals for an exchange fee. RCI enters into affiliation agreements with resorts and those resorts, in turn, offer their timeshare purchasers the opportunity to become Members by entering into a subscribing membership agreement with RCI to which certain terms and conditions apply. Membership is voluntary and RCI’s relationship with its affiliated resorts is limited. RCI does not own, develop, market or sell vacation ownership. Each resort facility is independently owned and operated. The owner/operator has never been required to obtain the consent of RCI as to how to manage its daily business affairs, and has acted in all such matters on its own behalf, without the control or supervision of RCI. Individuals employed by RCI affiliated resorts are employees of the resort and are not employees of RCI. RCI is not engaged in a joint venture, partnership or agency relationship with any affiliated resort, developer, marketer, seller of vacation ownership, or accommodating party (collectively the “Affiliates”). RCI and the Affiliates are separate and distinct entities each with separate and distinct contracts with the consumer/Member. Please be advised that we are currently researching this matter and upon completion of our research we will respond accordingly. Thank you for giving us the opportunity to respond to this complaint.  Very truly yours, RCI, LLC  14 Sylvan Way ? Parsippany, NJ 07054 USA  A Wyndham Worldwide Company

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.RCI did not resolve the matter directly with me. They offered me nothing and said they were closing the file.  They persisted in saying it was my fault that I didn't basically read between the lines and know that I'd have to pay thousands of dollars more for a vacation that they advertised for $249.00. On top of it, they billed me $259.00, not the amount they advertised. Since then, I received another email for the same offer and I replied to them to stop lying, as they know the vacation would be more than the mere $249.00 that they advertise. RCI offered no resolution. They placed all the blame on me for their false advertising and said I should have known there would be more fees and said I was told there would be. The advertisement said there May be more fees. Yet, RCI knew for a fact there would be more fees that would be be a substantial amount - thousands of dollars. A fair resolution would be for RCI to refund me the $259.00 that they charged me. I didn't need RCI for anything. I didn't exchange weeks. I got nothing for the $259.00 RCI said I paid for them to arrange a vacation. I have always arranged my own vacation for decades at all-inclusive and needed no agency or company to do it for me. I go directly to the resorts websites to arrange vacations.
Regards,
[redacted]

Please see our response attached.  Thanks

I am unable to get Resort Condominiums Int, to acknowledge that I must cancel my upcoming travel on Nov 8, 2017 between Baltimore and Orlando. Per doctor's orders I am unable to fly in an airplane. I have told RCI this fact in at least 6 telephone calls that I have initiated. However, I continue to receive emails from RCI telling me to prepare for the trip. Please contact RCI and emphasize that I will not be travelling on booking confirmation [redacted].    What is wrong with this company?   [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. 
Regards,
[redacted]

I am an in-house associate paralegal with RCI, LLC ("RCI"). Please be advised that your email of August 27, 2015 to [redacted], of RCI, concerning the above referenced matter, has been forwarded to my attention for further handling. I write in response to your email.
Initially, by way of...

background, RCI is an independent timeshare exchange company that offers its subscribing members ("Members") a variety of benefits, including facilitating the exchange of timeshare intervals for an exchange fee. RCI enters into affiliation agreements with resorts and those resorts, in turn, offer their timeshare purchasers the opportunity to become Members by entering into a subscribing membership agreement with RCI to which certain terms and conditions apply. Membership is voluntary and RCI's relationship with its affiliated resorts is limited. RCI does not own, develop, market or sell vacation ownership. Each resort facility is independently owned and operated. The owner/operator has never been required to obtain the consent of RCI as to haw to manage its daily business affairs, and has acted in all such matters on its own behalf, without the control or supervision of RCI. Individuals employed by RCI affiliated resorts are employees of the resort and are not employees of RCI. RCI is not engaged in a joint venture, partnership or agency relationship with any affiliated resort, developer, marketer, seller of vacation ownership, or accommodating party (collectively the "Affiliates"). RCI and the Affiliates are separate and distinct entities each with separate and distinct contracts with the consumer/Member.
Please be advised that this matter has been resolved directly with Mr. S[redacted]. Accordingly, we are closing our file on this matter.
Thank you for giving us the opportunity to respond to this complaint.
Very truly yours,
Maria[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted] This is a case of each company RCI and Oakmont not being in sync with what they are selling to people. When we contacted RCI there is nothing available, and Oakmont insists that we get this vacation time by using RCI, so I guess I have just lost my money. Oakmont says we are not using the RCI website properly so lam just confused about the whole situation. But in the end I will accept this because I can't do anything else. Thank you RCI for your response. I'll keep trying to use this time share, and maybe it will get us out of the driveway someday.

I am an in-house paralegal with RCI: LLC ("RCI"). Please be advised that your email of September 19, 2016 to [redacted], of RCI: concerning the above referenced matter, has been forwarded to my attention for further handling. I write in response to your email. Initially, by way of background, RCI...

is an independent timeshare exchange company that offers its subscribing members ("Members") a variety of benefits, including facilitating the exchange of timeshare intervals for an exchange fee. RCI enters into affiliation agreements with resorts and those resorts, in turn, offer their timeshare purchasers the opportunity to become Members by entering into a subscribing membership agreement with RCI to which certain terms and conditions apply. Membership is voluntary and RI's relationship with its affiliated resorts is limited. RCI does not own, develop, market or sell vacation ownership. Each resort facility is independently owned and operated. The owner/operator has never been required to obtain the consent of RCI as to how to manage its daily business affairs, arid has acted in at/ such matters on its own behalf, without the control or supervision of RCI, Individuals employed by RCI affiliated resorts are employees of the resort and are not employees of RCI. RCI is not engaged in a joint venture, partnership or agency relationship with any affiliated resort, developer, marketer, seller of vacation ownership, or accommodating party (collectively the "Affiliates'). RCI and the Affiliates are separate and distinct entities each with separate and distinct contracts with the consumer/Member. Please be advised that this matter has been resolved directly with Ms [redacted]. Accordingly, we are closing our file on this matter. Thank you for giving us the opportunity to respond to this complaint. Very Truly Yours,Maria T[redacted]

I am an in-house paralegal with RCI, LLC ("RCI"). Please be advised that your email of September 20, 2016 to [redacted], of RCI, concerning the above referenced matter, has been forwarded to my attention for further handling. I write in response to your email. Initially, by way of background, RCI...

is an independent timeshare exchange company that offers its subscribing members ("Members") a variety of benefits, including facilitating the exchange of timeshare intervals for an exchange fee. RCI enters into affiliation agreements with resorts and those resorts, in turn, offer their timeshare purchasers the opportunity to become Members by entering into a subscribing membership agreement with RCI to which certain terms and conditions apply. Membership is voluntary and RCI's relationship with its affiliated resorts is limited. RCI does not own, develop, market or sell vacation ownership. Each resort facility is independently owned and operated. The owner/operator has never been required to obtain the consent of RCI as to how to manage its daily business affairs, and has acted in all such matters on its own behalf, without the control or supervision of RCI, Individuals employed by RCI affiliated resorts are employees of the resort and are not employees of RCI. RCI is not engaged in a joint venture, partnership or agency relationship with any affiliated resort, developer, marketer, seller of vacation ownership, or accommodating party (collectively the "Affiliates"). RCI and the Affiliates are separate and distinct entities each with separate and distinct contracts with the consumer/Member. Please be advised that this matter has been resolved directly with Ms. [redacted]. Accordingly, we are closing our file on this. Thank you for giving us the opportunity to respond to this complaint.Very truly yours,Maria T[redacted]

RE:  [redacted] Revdex.com Case # [redacted]   Dear Ms. [redacted]:   I am an in-house counsel with R.CI, LLC ("RCI"). Plea.Se be advised that your email of December 27, 2016 to Rita C[redacted], of RCI, concerning the above referenced matter, has been forwarded to my attention for further...

handling. I write in response to your email.   Initially, by way of background, RCI is an independent timeshare exchange company that offers its subscribing members ("Members") a variety of benefits, including facilitating the exchange of timeshare intervals for an exchange fee. RCI enters into affiliation agreements with resorts and those resorts, in turn, offer their timeshare purchasers the· opportunity to become Members by entering into a subscribing membersl1ip agreement with RCI to which certain terms and conditions apply. Membership is voluntary and RCl's relationship with its affiliated resorts is limited. RCI does not own, develop, market or sell vacation ownership. Each resort facility is independently owned  and operated. The owner/operator has never been required to obtain the consent of RCI as to how to manage its daily business affairs, and has acted in all such matters on its own behalf, without the control or supervision of RCI. Individuals employed by RCI affiliated resorts are employees of the resort and are not employees of RCI. RCI is not engaged in a joint venture, partnership or agency relationship with any affiliated resort, developer, marketer, seller of vaGation ownership, or accommodating party (collectively the "Affiliates"). RCI and the Affiliates are separate and distinct entities each with separate and distinct contracts with the consumer/Member.   Please be advised that this matter has been resolved directly with Mr. [redacted].  Accordingly, we are closing our file on this matter.   Thank you for giving us the opportunity to respond to this complaint.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. 
Regards,
[redacted]

Please be advised that this matter has been resolved directly with Mr. [redacted] on October 20m when he spoke directly to Melinda [redacted], our customer service legal liaison. Accordingly, we have closed our file on this matter.
Very truly yours,
Maria T[redacted]

Please see our response attached.  Thank you.Via Electronic Service  October 24, 2017 [redacted] Revdex.com of Central Indiana 151 N. Delaware Street  #2020 Indianapolis, IN 46204  RE: [redacted] Revdex.com Case # [redacted] Dear Ms....

[redacted]: Please be advised that an email of October 19, 2017 concerning the above referenced matter has been received by our offices. We write in response to your email. Initially, by way of background, RCI is an independent timeshare exchange company that offers its subscribing members (“Members”) a variety of benefits, including facilitating the exchange of timeshare intervals for an exchange fee. RCI enters into affiliation agreements with resorts and those resorts, in turn, offer their timeshare purchasers the opportunity to become Members by entering into a subscribing membership agreement with RCI to which certain terms and conditions apply. Membership is voluntary and RCI’s relationship with its affiliated resorts is limited. RCI does not own, develop, market or sell vacation ownership. Each resort facility is independently owned and operated. The owner/operator has never been required to obtain the consent of RCI as to how to manage its daily business affairs, and has acted in all such matters on its own behalf, without the control or supervision of RCI. Individuals employed by RCI affiliated resorts are employees of the resort and are not employees of RCI. RCI is not engaged in a joint venture, partnership or agency relationship with any affiliated resort, developer, marketer, seller of vacation ownership, or accommodating party (collectively the “Affiliates”). RCI and the Affiliates are separate and distinct entities each with separate and distinct contracts with the consumer/Member. Please be advised that we are currently researching this matter and upon completion of our research we will respond accordingly. Thank you for giving us the opportunity to respond to this complaint.  Very truly yours, RCI, LLC  14 Sylvan Way ? Parsippany, NJ 07054 USA  A Wyndham Worldwide Company

June 16, 2017   [redacted] Revdex.com of Central Indiana 151 N. Delaware Street #2020 Indianapolis, IN 46204   RE:  [redacted] Revdex.com Case # [redacted]   Dear Ms. [redacted]:   I am an in-house counse_I with RC!, LLC ("RCI"). Please be advised that your email of May 25, 2017 concerning the_ above referenced matter has been forwarded to my attention for further handling. I write in .re!J:pbnse to your email.   By way of background.' RCI is an independent timeshare exchange company that offers its subscribing members ;(?Members") a variety of benefits, including facilitating the exchange of timeshare intervals for an exchange fee. RCI enters into affiliation agreements with resorts and those resorts, in turn".offer their timeshare purchasers the opportunity to become Members. by entering into a subspribing membership agreement with RCI to which certain terms and conditions apply, Membership is voluntary and RCl's relationship with its affiliated resorts is limited. RCI does not own, develop, market or sell vacation ownership. Each resort facility is independently owned and operated. The owner/operator has never been required to obtain the consent of RCI as to how to manage its daily business affairs, and has acted in all such matters on its own behalf, without the control or supervision of RCI. Individuals employed by RCI affiliated resorts are employees of the resort and are not employees of RCI. RCI is not engaged in a joint venture, partnership or agency relationship with any affiliated resort, developer, marketer, seller of vacation ownership, or accommodating party (collectively the "Affiliates"). RCI and the Affiliates are separate and distinct entities each with separate and distinct contracts with the consumer/Member.   As previously stated in our letter of May 18, 2017, RCI does not own, develop, market or sell vacation ownership. In addition, RCI was not a party to the timeshare purchase transaction involving [redacted]. Accordingly, RCI is unable to assist with Mr. [redacted]'s request for a refund of his timeshare ownership purchase. Accordingly, we are closing our file on this matter.   Thank you for giving us the opportunity to respond to this complaint. Laura D[redacted]

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