I purchased a phone from Walmart back on Oct 31, 2017, going through the websiteI actually only used the phone for days and it didn't do what I needed it to do, so I began the return process as their Website directs you tooI continued to check to see if it made it back, it was only going to approx miles and when I discovered that it had been sent back, I called and asked what happened to my refund? I called the first time and the young Lady did say that it was there but it would be approx days for the refund as it was still in back? I explained my frustration as we are talking weeks and again NO REFUND, I called again and ended up having to ask to escalated my callI again dealt with a Man who said that they had already refunded me and I explained, No, I have now been waiting for weeks and although and he said that I needed to send my credit card statements for Oct and Nov? I told him No, that's not a option for me as I worked for a large Company and that's what I did for a living, I dealt with fraud and you never send your CC statement, to anyoneThis is someone who is suppose to be a Manager? Please keep in mind, I have been waiting since they recieved the phone back the first few days in Nov, for my refund and even after I said you can sit on the phone with me or call yourself as I had just got off the phone with my CC CompanyNow, we are Months and they have the phone and although through my Credit Card Company, I will get the refund, I will no longer shop at Walmart and Mr [redacted] , CEO, shame on you for allowing your employee's to not assist the Customer, having to dispute a charge on a item that has been sent back to your store within days of arrival is unacceptable! I will share what happened to me to the Revdex.com and the FTCThis is what I call, very poor Customer Service!
Went to Walmart to cash check and deposit moneyI gave the cashier $and instead of depositing $in my account she withdrew $ At 12:06pm I was at Walmart cashing my checkI also wanted to deposit some money ($900)After cashing my check, I gave the cashier $dollars$for the deposit, $for the chargeThe cashier took my money, gave me changeI checked my account the next day, expecting to see $dollars but instead I saw $The entered my deposit as a withdrawal instead of an depositWalmart corporate said they have no control over their stores and the manager will have to retrain the cashierThe store manager said they will count their drawers in 2daysStore location Monaca Walmart area code XXXXX
I was given excellent service with a returnThey are very helpful because it is a monitor of the huge amount of commerceI had the item for a month and I did not see that two sleeves of crackers of an in-store brand were not right at allTo see that something is correct is to safety and a trace of how the damage was done can be foundHow is it it was not on top and easy to see upon opening is a concernThe war is going through our foodThere is this repugnance attitude hiding in this manner and whomever it is does not know that it is to go through a screening when foundIt was obvious it was in the processing!!? I have never seen this type of damage beforeThis was bought and returned This is attrition to the commerceCommerce is hated and not easy to assume of when this tacky can get to just me hiding in a boxIf you see anything strange at all just start screaming it! The commerce must go back to peace timeThanks for the work on the shelvesI know it was hard for stock and I can tell trying to keep it clear to see this type of harass will not get to a domestic consumerI did not see this item on the self at all the week I found these two strange packages leftI hate the [redacted] of not able to assume what I use to about buying food years ago
Incomplete battery replacement service at Walmart located Cleveland Blvd, Caldwell, ID Wires were not secured properly to battery terminal SERVICE INCOMPLETE & POOR CUSTOMER SERVICE On June 13th I purchased a battery and installation at Walmart located at Cleveland BlvdThe installation/replacement was performed by Walmart associates at the Auto Center While waiting for the installation associates asked me to step into the shopThey showed me that they had difficulty removing a wire from a terminalI asked them why they are showing meI'm the customer and paying them to replace itOne of the associates responded: "well this is Walmart what do you expect?" 6/26/16: days after they replaced the battery I opened the hood to check the oil and noticed both wire leads were not secured properlyThe copper lead of each wire was touching the terminal but not secured or even attachedI will attach pictures to clarifyThe pictures are time stampedRight click the file, select properties, and select the details tab to see when it was taken (6/26/16) I was busy with work and life to drive back to Walmart that day and have them correct their incomplete installation/mistakeI work M-F 6am-4:30pm I also did not feel confident in their serviceBecause it was a hazard to my safety and vehicle my father and I repaired it the same day (6/26/16).I decided I would call Walmart to complain at a date that is convenient for me 7/15/16: I called Walmart located in Caldwell and spoke with the store manager [redacted] and the Auto Deptmanager [redacted] (last name unknown) [redacted] said she would call me back after she looked at my work orderhour later [redacted] called and said he could not find any informationI had the receipt and work order and was reading the information to him over the phoneRegardless he could not find any record of work performed on my vehicle in their systemAfter minutes I asked to speak with [redacted] again and she successfully found the information/record on my work order She asked me what I expected and I told her I expect a refund and/or an apologyInstead of offering a resolution she rhetorically asked: "why did you wait month to call if it was such a big deal?"I told her I am the customer and it was more convenient for meI fixed the terminal and prioritized my scheduleI had the receipt and work orderIt shouldn't matter if it was day, week, or monthI asked if there was someone else I can talk to and she said no with no explanationI called corporate and they provided the district managers phone numberI'm expecting a call from him Though I suffered no damages the incident caused stress,frustration, and time wastedIt was a hazard to my safety and my vehicle
Wal-Mart in West Memphis Arkansas The store manager, James, is a very prejudice person and has a real way of ruining a holiday for the stores customersHe has NO business being an employee that deals with the public, much less being the store manager He cussed at us, talked to me and several other customers in an extremely negative wayI made the comment that I was going to call 1800walmart to file a complaint while he laughed and wanted to know what good it would do me since the complaint would come directly to himAfterwards he felt the need to make a few other explicit and negative commentsI was also trying to ask him if he knew where to donate toys for Christmas, his comment was to find a salvation army employee out frontI told him that they were not out front and if he knew when they would be backHis very rude comment was, do I appear to work for the Salvation Army or for Wal-Mart This is by far the worst experience I have EVER had with any store, especially the store manager I called 1800walmart and I was told that it would be sent to a district manager and of course I have not received a callTrust me, I'm not surprised Wal-Mart has gone to [redacted] since Sam Walton diedThey do NOT care about their customersIf I could rate this store with zero sytars I would
6/bought about a dozen items at Walmart on Battleground Upon looking at receipt when got home, items were charged twice On 6/10/was charged twice for items To have a papertrail, I emailed Walmart.com which is suppose to help, at least or times Get a response that someone will contact in THREE days FINALLY on 6/Miranda left a message on my cellphone she was manager and to call her When I have, no return callIf I stole anything from this place I'd be in jail, the fact that I was overcharged is stealing Cashier couldn't pay attention to a dozen items to bother to ring up properly and no one at Walmart.com or walmart cares I want my money ready for me It is bad enough I have to use my gas and time to come back and get a refund, I will not stand in some long line I am prone to vertigo and just will not do it I did nothing wrong They not only overcharged me but have not bothered to make this right since
I drove miles to the Walmart store #located at Route & 209, Milford, PA XXXXX I was returning a newly purchased yet defective tablet w/ it's receipt for a simple exchangeStill within the policy return dateThere seemed to be no issue w/ thisAT FIRST! The receipt was valid, the codes all matched the box, tablet, & receiptYet the code wouldn't scan properly for whatever reason There was a woman ( Lilian ) sitting on the bench in the customer service center area to the side, eating & playing w/ her cell phone ( on the clock), loudly proclaiming she wanted to go home & needed someone to take her hoursA random employee walked by excepting her hoursShe screamed "yay I wanna go home." The other employee called her "crazy"Lilian, in her yellow vest screamed back " I never said I wasn't crazy." I thought not much of it, being more interested in my transactions I was also using the MoneyGram service which I had already filled out, was making a credit card payment ($3000) & then doing some shopping However the tablet return was not scanning properly & I was told it won't scan "I can't override the computer." She saidI asked what I should do & was told "l don't know." I then politely asked for a managerThe customer service women rolled her eyes & sighed while mumbling "hold on" & then yelled across the room to the sitting,eating,lost in her phone,& ready to go home early....LILIAN! Lilian said she was the manager, which I later found she was notShe reluctantly arose from her phone,food & perch as she schlepped to the register behind the counter as if asked to climb a mountain & said condescendingly "can I help you sir." She knew the issue already because she had been there sitting & could hear the entire event I said I just bought this tablet,the charger doesn't work & I have a receiptHowever the scanner won't scanShe said to call Wal-MartI explained I drove miles there & have to drive miles back as I live in the mountainsShe said "try another Walmart." Another Walmart is another miles awayI suggested manually typing it in, yet once again it wouldn't scan "Sorry sir there is nothing more I can do." I said "OK, FINE I need to file this MoneyGram, & make a card payment." I gave her my valid State issued government identification card for transactions involving my money( Which I've done many times) She said "this is not a driver's license." I explained I knew that but it is State issued I.D w/ photo, current address, and expiration date I then presented forms of valid state identification with photo, address, birthdate etc., Plus social security card with my name, credit cards with my name,& my Walmart card w/ my nameA card in which I have paid THOUSANDS on She refused to listen to anything, even though the logic was blatantly apparent & spoke to me as if I were the sole reason she was not yet on her way home...EARLY, or at least still on her bench texting She (LILIAN - Customer service center - MIFORD PA, STORE# 2064), then proceeded to slide all off my papers forward at me saying " we are done here." She ( LILIAN) then pushed a button on her shoulder cb exclaiming that there was a trespasser on the properly & requested security immediately remove me from the store Quite frustrated (& bewildered how this type of person works in customer service) I calmly asked the store#She said #I wrote this downIt turned out being #I then calmly said "may I have your name please"She yelled as if I were an ie who couldn't read " It's on my name tag." I explained her name tag was clipped on backwardsShe looked down & turned it around w/ what could only be described as disdain in her eyes I took my papers & left feeling frustrated, uneasy, & embarrassed from this unnecessary experience I shopped elsewhere, went home & immediately called 1-800-WALMART I selected store experience department & complaintsThe agent was very understanding in a way I felt he really grasped the issue Turns out my multiple government issued I.D for the MoneyGram were not only completely satisfactory but listed top of the list of required I.DMy attempted tablet return w/ receipt wouldn't go through because she entered the incorrect codesAnd, ..I not only did nothing wrong, I did everything 100% correct Instead of a kind & courteous exchange between customer & a customer service center repposing as manager ( Lilian store #) ended w/ a good intentioned customer being spoken to w/ condescending disrespect, & blatant disregard for my business,feelings, needs or concerns Worst part was it ending in her bellowing for security to remove me for trespassing in front of many strangers Distance driven75+ MILES Walmart Supercenter Route and Milford PA, (570) 491- Costomer Service CenterEmployee name ( LILIAN )
wal mart store in chula vista ca 91915 (eastlake) An emplyee at this store delegated a task to a customer,The cashier had asked me rudely to put the gallon of milk I purchased in the bag, "you can put the milk in the bag yourself" then walked away. Spoke with customer service in the store and Manager re: issue
I have went to the Walmart at S Cottage and they will not give me my pick up and I have called customer service they could not assist me Christopher from Customer Service
I am filing this on behalf of my son [redacted] . I sent this email along with a few others as he is in prison, contacted Family mobile prior to his incarceration and cancelled his service. I was sitting next to him as he did this. After his incarceration, we received a bill but I figured maybe he canceled to late so I paid it. However since then we continue to receive bills and I have not paid. They say they need him to contact them to cancel. He cannot do that from prison and he did his part before. Now I fear they are going to continue to bill until collection and this is not right. I am not on his account, he has been trying to get a power of attorney, but prison not cooperating with him. There has been no usage of his account since his incarceration in Jun 16. I have the document to show his incarceration, but company refuses to deal with me to get this right. Next stI've asked to speak with CEO, Manger or anyone who can help, but I can't seem to get there. T
I went to Walmart at Highland Ave in Salem Mass to get a refurbished computer they had listed on line as pick up at store, The Electronics Manager refused to look for the item that was listed on there websiteHe was rude and very unhelpful, All I have is his first name which is [redacted] , I will never shop At that store again, Management there is just beyond awful, I dealt with manager in Jewelry a while back her name is ***, Had a bad experience with her Also was looking for a necklace got no help what so ever,
On May 2, 2017, I purchased two tires + installation from the Apple Valley, MN Walmart When I dropped off the car, they asked me to sign on a small electronic device that I approved the work they were going to do Included, without my permission, was $for warranties I did not request When I asked why it was added without my consent, I was told it was their "policy" I believe this to be fraudulent behavior by Walmart, because they tried to sneak in a charge I didn't authorize, and had I not noticed the charge, I would not have known I had purchased a warranty A warranty I am not aware of does me no good, since if I ever did have a problem with the tires, I wouldn't know to make a warranty claim
took car in for an oil change damaged the oil pan and plughad to have car towed no oil was left in itbeen without a car for over a week On Sunday 05/15/took my car a PT Cruiser in for a simple oil change to the service departmentthe manager [redacted] helped meMy repair # was XXXXX XXXXXTwo hours latter I get a phone call from [redacted] telling me that my car is sitting out side with no oil in to they refuse to work on it because the oil pan drain plug was stripped out (the treads)I said what do I do now he said there not responsible for the fixi said you drained the oil now what do I do [redacted] said that's up to you we are refusing to work on itMy son showed up at Walmart at 6:30pm on 05/15/ [redacted] told my son the same information and gave him the keysMy son [redacted] several picturesI called my insurance company ( American family) that put a claim on it and had my car towed on 05/18/Now I find out I need a new oil pan, a new oil pan plug and a new
The price of the product in the store was $ 120, but when I went to pay they want to charge me in $ Today (september - 00:20am) I went to walmart and been interested in an HP monitor that was being offered for $(I have picture and, if interested, can send)However, when making a purchase at the register I was informed that the monitor cost dollarsEven after the employee confirming the location that the advertised price was $120, the company has not fulfilled the offer and I ended up giving up
I had routine service done to my car at a business I am new toMy immediately began exhibiting problems and I was lied to by the store associates I brought my car to Walmart in Oldbridge, NJ for an oil changeIt was my first time ever hereAfter my oil change was completed I went to start my car and it would not turn overI asked for help and the mechanic seemingly didnt even know what the car battery looked likeTwo more mechanics proceeded to INCORRECTLY jump start the batter and proceeded to tel me that my battery was deadWhich impossible because the battery had been working just fine, this leads me to believe that they performed inappropriate work on my carSo after the mechanics failed attempt at starting my car, they told me to purchase a new battery which I knew they were doing to try to get me to spend more money with themI had asked my father to drive the minutes it takes to get to Walmart and once he got there, he SUCCESFULLY jumped my car and that was it
I went to Walmart to buy a phone line service no contract and prepay , the sales man advice me to buy Walmart family mobile , its no contract and u pay before the service start evey month , and I can skip using the phone and keeping the same telephone number for no more than 3 months . for that reason I bought this service to my wife to use it while she stay in the hospital with my sick baby every month staying in the hospital .On Nov 30, 2015 I stop using this service because my baby no longer need to stay in the hospital for long time , and I have my cellphone service beside phone home line . On Jan 2016 I received a bill from Walmart family mobile $67.80 for 2 months and %.00 fees , I send a letter to customer relation in NM State , asking about my bill , they send me a letter telling me that because I don?t call customer service to cancel it and for 2 months later ( December and Jan). even I don?t use the phone , I said how u will charge me for 2 months I never us
Deceitful tactics I bought a vacuum at Walmart! The cashier pushed the warranty, I bought itShe said it covered 100% for the first years I called the warranty center right now because the vacuum will not startThey said I need to call Hoover!!! So, why sell me the insurance when they are NOT going to cover a single thing for the first year? That's very unethical and deceitful! So why the need to pay Walmart for years when in fact they only cover year (the 2nd year)? That's horribly wrong So, on top of giving them $for a lousy insurance that's not going to cover anything, I now have to do my own calling and investigating, which I hate! That's why I thought I was getting the insurance, To avoid all hassles and headaches Boy was I wrong!
Gift card fraud Walmart I was given a gift card at Walmart in Denver Co The card was for items I returned that were not eligible for cash back The returns added up to $ When trying to use the card I was told that there was no money on it After investigations it was found that the card had been compromised prior to acceptance Someone had been able to extract the card information prior to issuance Once money was put on the card they were notified and used the information from the card to buy products in the store with their phone The store said that if I filed a police report that they would have the money owed to me put back on a card I did this but they did not refund the money I talked to several other people who all said they would help but did not The stores have dragged me through loop after loop for nearly a year All over $ I am a long time customer spending countless amounts of money with the company They have no right to treat me like this
Back in I purchased a ride on tractor trailer on clearance and purchased the extended warranty plan for it I contacted Walmart protection plan due to the trailer stopped functioning completelyI was told someone would call me to assist in getting it back runningA few days later a company contacted me and I explained the tractor was not coming on or making any noiseI was told they would send out a label for me to send the battery inTwo weeks passed, no labelI called back in and was told "they forgot to send it, but they would get it mailed out." A few minutes later a rep called and said to take the battery to Batteries & Bulbs on Mayfield RoadI took the battery in and had it replaced, got home and the tractor still did not workI immediately called the protection center and was told they would contact the companyWeeks go by and still nothingFinally, a package arrives full or wires and a gas pedal but no instructionsI called Walmart's protection plan and was tol
Tv at the store was advertised as $and online at $and cannot be ordered Today I was at the Peru , Illinois store shopping for a tvThey one shown in the wall display for rollback at $I asked the girl to check if they had one in the box and she said noI asked if I could have one shipped in for the same price and she said I needed to go online and order it and have it sent to the store for pickupShe gave me the item number for reference (XXXXXXXXX)So I went home tried to order it on Walmart .com and price came up $So I went to the store here in town and ask them how to get it for $The assistant manager [redacted] came out and was able to pull it up on his phone for $but when we tried it on my phone it came up as $Kind of strange why that wasI asked him if there was any way to order one and have it shipped to the store for $and he said "no"I asked if he could check the warehouse to see if they were any available and he said he could not tell, on
I purchased a phone from Walmart back on Oct 31, 2017, going through the websiteI actually only used the phone for days and it didn't do what I needed it to do, so I began the return process as their Website directs you tooI continued to check to see if it made it back, it was only going to approx miles and when I discovered that it had been sent back, I called and asked what happened to my refund? I called the first time and the young Lady did say that it was there but it would be approx days for the refund as it was still in back? I explained my frustration as we are talking weeks and again NO REFUND, I called again and ended up having to ask to escalated my callI again dealt with a Man who said that they had already refunded me and I explained, No, I have now been waiting for weeks and although and he said that I needed to send my credit card statements for Oct and Nov? I told him No, that's not a option for me as I worked for a large Company and that's what I did for a living, I dealt with fraud and you never send your CC statement, to anyoneThis is someone who is suppose to be a Manager? Please keep in mind, I have been waiting since they recieved the phone back the first few days in Nov, for my refund and even after I said you can sit on the phone with me or call yourself as I had just got off the phone with my CC CompanyNow, we are Months and they have the phone and although through my Credit Card Company, I will get the refund, I will no longer shop at Walmart and Mr [redacted] , CEO, shame on you for allowing your employee's to not assist the Customer, having to dispute a charge on a item that has been sent back to your store within days of arrival is unacceptable! I will share what happened to me to the Revdex.com and the FTCThis is what I call, very poor Customer Service!
Went to Walmart to cash check and deposit moneyI gave the cashier $and instead of depositing $in my account she withdrew $ At 12:06pm I was at Walmart cashing my checkI also wanted to deposit some money ($900)After cashing my check, I gave the cashier $dollars$for the deposit, $for the chargeThe cashier took my money, gave me changeI checked my account the next day, expecting to see $dollars but instead I saw $The entered my deposit as a withdrawal instead of an depositWalmart corporate said they have no control over their stores and the manager will have to retrain the cashierThe store manager said they will count their drawers in 2daysStore location Monaca Walmart area code XXXXX
I was given excellent service with a returnThey are very helpful because it is a monitor of the huge amount of commerceI had the item for a month and I did not see that two sleeves of crackers of an in-store brand were not right at allTo see that something is correct is to safety and a trace of how the damage was done can be foundHow is it it was not on top and easy to see upon opening is a concernThe war is going through our foodThere is this repugnance attitude hiding in this manner and whomever it is does not know that it is to go through a screening when foundIt was obvious it was in the processing!!? I have never seen this type of damage beforeThis was bought and returned This is attrition to the commerceCommerce is hated and not easy to assume of when this tacky can get to just me hiding in a boxIf you see anything strange at all just start screaming it! The commerce must go back to peace timeThanks for the work on the shelvesI know it was hard for stock and I can tell trying to keep it clear to see this type of harass will not get to a domestic consumerI did not see this item on the self at all the week I found these two strange packages leftI hate the [redacted] of not able to assume what I use to about buying food years ago
Incomplete battery replacement service at Walmart located Cleveland Blvd, Caldwell, ID Wires were not secured properly to battery terminal SERVICE INCOMPLETE & POOR CUSTOMER SERVICE On June 13th I purchased a battery and installation at Walmart located at Cleveland BlvdThe installation/replacement was performed by Walmart associates at the Auto Center While waiting for the installation associates asked me to step into the shopThey showed me that they had difficulty removing a wire from a terminalI asked them why they are showing meI'm the customer and paying them to replace itOne of the associates responded: "well this is Walmart what do you expect?" 6/26/16: days after they replaced the battery I opened the hood to check the oil and noticed both wire leads were not secured properlyThe copper lead of each wire was touching the terminal but not secured or even attachedI will attach pictures to clarifyThe pictures are time stampedRight click the file, select properties, and select the details tab to see when it was taken (6/26/16) I was busy with work and life to drive back to Walmart that day and have them correct their incomplete installation/mistakeI work M-F 6am-4:30pm I also did not feel confident in their serviceBecause it was a hazard to my safety and vehicle my father and I repaired it the same day (6/26/16).I decided I would call Walmart to complain at a date that is convenient for me 7/15/16: I called Walmart located in Caldwell and spoke with the store manager [redacted] and the Auto Deptmanager [redacted] (last name unknown) [redacted] said she would call me back after she looked at my work orderhour later [redacted] called and said he could not find any informationI had the receipt and work order and was reading the information to him over the phoneRegardless he could not find any record of work performed on my vehicle in their systemAfter minutes I asked to speak with [redacted] again and she successfully found the information/record on my work order She asked me what I expected and I told her I expect a refund and/or an apologyInstead of offering a resolution she rhetorically asked: "why did you wait month to call if it was such a big deal?"I told her I am the customer and it was more convenient for meI fixed the terminal and prioritized my scheduleI had the receipt and work orderIt shouldn't matter if it was day, week, or monthI asked if there was someone else I can talk to and she said no with no explanationI called corporate and they provided the district managers phone numberI'm expecting a call from him Though I suffered no damages the incident caused stress,frustration, and time wastedIt was a hazard to my safety and my vehicle
Wal-Mart in West Memphis Arkansas The store manager, James, is a very prejudice person and has a real way of ruining a holiday for the stores customersHe has NO business being an employee that deals with the public, much less being the store manager He cussed at us, talked to me and several other customers in an extremely negative wayI made the comment that I was going to call 1800walmart to file a complaint while he laughed and wanted to know what good it would do me since the complaint would come directly to himAfterwards he felt the need to make a few other explicit and negative commentsI was also trying to ask him if he knew where to donate toys for Christmas, his comment was to find a salvation army employee out frontI told him that they were not out front and if he knew when they would be backHis very rude comment was, do I appear to work for the Salvation Army or for Wal-Mart This is by far the worst experience I have EVER had with any store, especially the store manager I called 1800walmart and I was told that it would be sent to a district manager and of course I have not received a callTrust me, I'm not surprised Wal-Mart has gone to [redacted] since Sam Walton diedThey do NOT care about their customersIf I could rate this store with zero sytars I would
6/bought about a dozen items at Walmart on Battleground Upon looking at receipt when got home, items were charged twice On 6/10/was charged twice for items To have a papertrail, I emailed Walmart.com which is suppose to help, at least or times Get a response that someone will contact in THREE days FINALLY on 6/Miranda left a message on my cellphone she was manager and to call her When I have, no return callIf I stole anything from this place I'd be in jail, the fact that I was overcharged is stealing Cashier couldn't pay attention to a dozen items to bother to ring up properly and no one at Walmart.com or walmart cares I want my money ready for me It is bad enough I have to use my gas and time to come back and get a refund, I will not stand in some long line I am prone to vertigo and just will not do it I did nothing wrong They not only overcharged me but have not bothered to make this right since
I drove miles to the Walmart store #located at Route & 209, Milford, PA XXXXX I was returning a newly purchased yet defective tablet w/ it's receipt for a simple exchangeStill within the policy return dateThere seemed to be no issue w/ thisAT FIRST! The receipt was valid, the codes all matched the box, tablet, & receiptYet the code wouldn't scan properly for whatever reason There was a woman ( Lilian ) sitting on the bench in the customer service center area to the side, eating & playing w/ her cell phone ( on the clock), loudly proclaiming she wanted to go home & needed someone to take her hoursA random employee walked by excepting her hoursShe screamed "yay I wanna go home." The other employee called her "crazy"Lilian, in her yellow vest screamed back " I never said I wasn't crazy." I thought not much of it, being more interested in my transactions I was also using the MoneyGram service which I had already filled out, was making a credit card payment ($3000) & then doing some shopping However the tablet return was not scanning properly & I was told it won't scan "I can't override the computer." She saidI asked what I should do & was told "l don't know." I then politely asked for a managerThe customer service women rolled her eyes & sighed while mumbling "hold on" & then yelled across the room to the sitting,eating,lost in her phone,& ready to go home early....LILIAN! Lilian said she was the manager, which I later found she was notShe reluctantly arose from her phone,food & perch as she schlepped to the register behind the counter as if asked to climb a mountain & said condescendingly "can I help you sir." She knew the issue already because she had been there sitting & could hear the entire event I said I just bought this tablet,the charger doesn't work & I have a receiptHowever the scanner won't scanShe said to call Wal-MartI explained I drove miles there & have to drive miles back as I live in the mountainsShe said "try another Walmart." Another Walmart is another miles awayI suggested manually typing it in, yet once again it wouldn't scan "Sorry sir there is nothing more I can do." I said "OK, FINE I need to file this MoneyGram, & make a card payment." I gave her my valid State issued government identification card for transactions involving my money( Which I've done many times) She said "this is not a driver's license." I explained I knew that but it is State issued I.D w/ photo, current address, and expiration date I then presented forms of valid state identification with photo, address, birthdate etc., Plus social security card with my name, credit cards with my name,& my Walmart card w/ my nameA card in which I have paid THOUSANDS on She refused to listen to anything, even though the logic was blatantly apparent & spoke to me as if I were the sole reason she was not yet on her way home...EARLY, or at least still on her bench texting She (LILIAN - Customer service center - MIFORD PA, STORE# 2064), then proceeded to slide all off my papers forward at me saying " we are done here." She ( LILIAN) then pushed a button on her shoulder cb exclaiming that there was a trespasser on the properly & requested security immediately remove me from the store Quite frustrated (& bewildered how this type of person works in customer service) I calmly asked the store#She said #I wrote this downIt turned out being #I then calmly said "may I have your name please"She yelled as if I were an i
e who couldn't read " It's on my name tag." I explained her name tag was clipped on backwardsShe looked down & turned it around w/ what could only be described as disdain in her eyes I took my papers & left feeling frustrated, uneasy, & embarrassed from this unnecessary experience I shopped elsewhere, went home & immediately called 1-800-WALMART I selected store experience department & complaintsThe agent was very understanding in a way I felt he really grasped the issue Turns out my multiple government issued I.D for the MoneyGram were not only completely satisfactory but listed top of the list of required I.DMy attempted tablet return w/ receipt wouldn't go through because she entered the incorrect codesAnd, ..I not only did nothing wrong, I did everything 100% correct Instead of a kind & courteous exchange between customer & a customer service center repposing as manager ( Lilian store #) ended w/ a good intentioned customer being spoken to w/ condescending disrespect, & blatant disregard for my business,feelings, needs or concerns Worst part was it ending in her bellowing for security to remove me for trespassing in front of many strangers Distance driven75+ MILES Walmart Supercenter Route and Milford PA, (570) 491- Costomer Service CenterEmployee name ( LILIAN )
wal mart store in chula vista ca 91915 (eastlake) An emplyee at this store delegated a task to a customer,The cashier had asked me rudely to put the gallon of milk I purchased in the bag, "you can put the milk in the bag yourself" then walked away. Spoke with customer service in the store and Manager re: issue
I have went to the Walmart at S Cottage and they will not give me my pick up and I have called customer service they could not assist me Christopher from Customer Service
I am filing this on behalf of my son [redacted] . I sent this email along with a few others as he is in prison, contacted Family mobile prior to his incarceration and cancelled his service. I was sitting next to him as he did this. After his incarceration, we received a bill but I figured maybe he canceled to late so I paid it. However since then we continue to receive bills and I have not paid. They say they need him to contact them to cancel. He cannot do that from prison and he did his part before. Now I fear they are going to continue to bill until collection and this is not right. I am not on his account, he has been trying to get a power of attorney, but prison not cooperating with him. There has been no usage of his account since his incarceration in Jun 16. I have the document to show his incarceration, but company refuses to deal with me to get this right. Next stI've asked to speak with CEO, Manger or anyone who can help, but I can't seem to get there. T
I went to Walmart at Highland Ave in Salem Mass to get a refurbished computer they had listed on line as pick up at store, The Electronics Manager refused to look for the item that was listed on there websiteHe was rude and very unhelpful, All I have is his first name which is [redacted] , I will never shop At that store again, Management there is just beyond awful, I dealt with manager in Jewelry a while back her name is ***, Had a bad experience with her Also was looking for a necklace got no help what so ever,
On May 2, 2017, I purchased two tires + installation from the Apple Valley, MN Walmart When I dropped off the car, they asked me to sign on a small electronic device that I approved the work they were going to do Included, without my permission, was $for warranties I did not request When I asked why it was added without my consent, I was told it was their "policy" I believe this to be fraudulent behavior by Walmart, because they tried to sneak in a charge I didn't authorize, and had I not noticed the charge, I would not have known I had purchased a warranty A warranty I am not aware of does me no good, since if I ever did have a problem with the tires, I wouldn't know to make a warranty claim
took car in for an oil change damaged the oil pan and plughad to have car towed no oil was left in itbeen without a car for over a week On Sunday 05/15/took my car a PT Cruiser in for a simple oil change to the service departmentthe manager [redacted] helped meMy repair # was XXXXX XXXXXTwo hours latter I get a phone call from [redacted] telling me that my car is sitting out side with no oil in to they refuse to work on it because the oil pan drain plug was stripped out (the treads)I said what do I do now he said there not responsible for the fixi said you drained the oil now what do I do [redacted] said that's up to you we are refusing to work on itMy son showed up at Walmart at 6:30pm on 05/15/ [redacted] told my son the same information and gave him the keysMy son [redacted] several picturesI called my insurance company ( American family) that put a claim on it and had my car towed on 05/18/Now I find out I need a new oil pan, a new oil pan plug and a new
The price of the product in the store was $ 120, but when I went to pay they want to charge me in $ Today (september - 00:20am) I went to walmart and been interested in an HP monitor that was being offered for $(I have picture and, if interested, can send)However, when making a purchase at the register I was informed that the monitor cost dollarsEven after the employee confirming the location that the advertised price was $120, the company has not fulfilled the offer and I ended up giving up
I had routine service done to my car at a business I am new toMy immediately began exhibiting problems and I was lied to by the store associates I brought my car to Walmart in Oldbridge, NJ for an oil changeIt was my first time ever hereAfter my oil change was completed I went to start my car and it would not turn overI asked for help and the mechanic seemingly didnt even know what the car battery looked likeTwo more mechanics proceeded to INCORRECTLY jump start the batter and proceeded to tel me that my battery was deadWhich impossible because the battery had been working just fine, this leads me to believe that they performed inappropriate work on my carSo after the mechanics failed attempt at starting my car, they told me to purchase a new battery which I knew they were doing to try to get me to spend more money with themI had asked my father to drive the minutes it takes to get to Walmart and once he got there, he SUCCESFULLY jumped my car and that was it
I went to Walmart to buy a phone line service no contract and prepay , the sales man advice me to buy Walmart family mobile , its no contract and u pay before the service start evey month , and I can skip using the phone and keeping the same telephone number for no more than 3 months . for that reason I bought this service to my wife to use it while she stay in the hospital with my sick baby every month staying in the hospital .On Nov 30, 2015 I stop using this service because my baby no longer need to stay in the hospital for long time , and I have my cellphone service beside phone home line . On Jan 2016 I received a bill from Walmart family mobile $67.80 for 2 months and %.00 fees , I send a letter to customer relation in NM State , asking about my bill , they send me a letter telling me that because I don?t call customer service to cancel it and for 2 months later ( December and Jan). even I don?t use the phone , I said how u will charge me for 2 months I never us
Deceitful tactics I bought a vacuum at Walmart! The cashier pushed the warranty, I bought itShe said it covered 100% for the first years I called the warranty center right now because the vacuum will not startThey said I need to call Hoover!!! So, why sell me the insurance when they are NOT going to cover a single thing for the first year? That's very unethical and deceitful! So why the need to pay Walmart for years when in fact they only cover year (the 2nd year)? That's horribly wrong So, on top of giving them $for a lousy insurance that's not going to cover anything, I now have to do my own calling and investigating, which I hate! That's why I thought I was getting the insurance, To avoid all hassles and headaches Boy was I wrong!
Gift card fraud Walmart I was given a gift card at Walmart in Denver Co The card was for items I returned that were not eligible for cash back The returns added up to $ When trying to use the card I was told that there was no money on it After investigations it was found that the card had been compromised prior to acceptance Someone had been able to extract the card information prior to issuance Once money was put on the card they were notified and used the information from the card to buy products in the store with their phone The store said that if I filed a police report that they would have the money owed to me put back on a card I did this but they did not refund the money I talked to several other people who all said they would help but did not The stores have dragged me through loop after loop for nearly a year All over $ I am a long time customer spending countless amounts of money with the company They have no right to treat me like this
Back in I purchased a ride on tractor trailer on clearance and purchased the extended warranty plan for it I contacted Walmart protection plan due to the trailer stopped functioning completelyI was told someone would call me to assist in getting it back runningA few days later a company contacted me and I explained the tractor was not coming on or making any noiseI was told they would send out a label for me to send the battery inTwo weeks passed, no labelI called back in and was told "they forgot to send it, but they would get it mailed out." A few minutes later a rep called and said to take the battery to Batteries & Bulbs on Mayfield RoadI took the battery in and had it replaced, got home and the tractor still did not workI immediately called the protection center and was told they would contact the companyWeeks go by and still nothingFinally, a package arrives full or wires and a gas pedal but no instructionsI called Walmart's protection plan and was tol
Tv at the store was advertised as $and online at $and cannot be ordered Today I was at the Peru , Illinois store shopping for a tvThey one shown in the wall display for rollback at $I asked the girl to check if they had one in the box and she said noI asked if I could have one shipped in for the same price and she said I needed to go online and order it and have it sent to the store for pickupShe gave me the item number for reference (XXXXXXXXX)So I went home tried to order it on Walmart .com and price came up $So I went to the store here in town and ask them how to get it for $The assistant manager [redacted] came out and was able to pull it up on his phone for $but when we tried it on my phone it came up as $Kind of strange why that wasI asked him if there was any way to order one and have it shipped to the store for $and he said "no"I asked if he could check the warehouse to see if they were any available and he said he could not tell, on