P.C. Richard & Son Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I had bought a washer machine and dryer machine from PC Richards. 3 months into having the washer machine, it starts to fail. The lights in the washer would go on and off and there were times it would not turn on. We have called more than 10 times to the coporate office where they would send someone to come "fix" it. Everytime they would come to fix it and say it should be fine, a few days later, the same problem occurs. The last complaint was a few weeks ago where Egar from PC Richards came to look at the washer machine to see what was wrong. He then said he needed to order parts for the washer machine in which he left my house (without the washer fixed) and placed the order for the parts. A few days ago PC Richards calls us saying they have the parts ready so we made an appointment for 12/**/15 for them to come fix it. On 12/** morning PC Richards calls us saying we have to reschedule because the parts went into another truck that was not in our area. Not only have I been taking out of work so I can wait for them to show up, but other members in my family have been off of work for the employee of PC richards not to show up or not end up fixing it. We finally made another appointment on 12/**/15 where Edgar came to my house to fix the washer with the parts that they ordered. He then said he can not fix the machine because they did not put the machine in the place it is and if they take it out and something happens, they then will be liable for this washer machine. Like I said ealier, I have been taking off of work and now I get the same outcome of the machine not being fixed. I just do not understand why wasnt I told that they could not take this machine out prior to when they were suppose to come fix it. During one of the appointments in which a guy came to "fix" the machine said the machine was too heavy to fix. So we made another appointment in which they brought 2 guys to come fix. After the 2 guys came, they said they had to order parts. They had many oppportunities to tell us this machine had to be taken out but every day that passes by we get excuses after excuses. I have been without a washer for months and I have wasted money into this machine that doesnt work in which makes me have to find another way to wasdh my clothes. I also paid $**0 extra for the 10 year protection.Please refund me for the machines I have brought. PC Richards had many opportunities to fix my machine and have left me without a washer. Due to all these circumstances, I do not want these machines anymore.
 
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I was called by the corporate office this morning, My kick plate that they claim dose not exist was delivered to another store and they used it.  It may be called a grill not kick plate how ever most refrigerators do not have a 2 inch gaping hole in the front.  So it would seem someone didn't look up any information on the appliance before they responded with the answer. Model dosen't have a kick plate.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Tell us why here...It looks like the refrigerator in question was exchanged on 7/*/15. If that is not the case or if that new one is now the issue, the customer has to contact the head of our Internet department at [redacted] for invoice [redacted] and Jason can resolve this issue.

Tell us why here...This customer is under the manufacturers warranty and has spoken to Joe G[redacted] at the store where their purchase was made. He has contacted Viking in an attempt to get a manufacturers return authorization which is necessary before any replacement can be made. We suggest that they...

contact Joe G[redacted] at that store and see if he has received a reply from Viking regarding this issue.

Customer must contact our New Jersey service manager at [redacted] and he will be able to assist them with that.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
  Thank you for your help. I am hopeful that this can be fixed on  Aug **. Pc Richards must talk and train their employees  especially in customer interactions .  No one from PC Richards ever apologized except Ana. Case should not be closed until repair complete. Many thanks. [redacted]

Tell us why here...Unfortunately, that is correct. Cracked or broken screens are not covered under any warranty. The only thing that we can do for the customer would be to refund the extended warranty that they purchased from us because all that does is extend the manufacturers warranty which...

at this time is voided by physical or inpact damage to the screen.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# 10682361, and have determined that my complaint has NOT been resolved because:

I do not accept PC Richards (PCR) reply.There have been previous conversations with [redacted] on the telephone and in person and in front of me and my family.   I / we were told by PCR store management that "they should take it back".   If [redacted] does not have the authority to fix this, we need someone at PCR with the authority to fix this, or we need the Revdex.com (Revdex.com) to highlight this issue with management at PCR and in the public eye.I am an 82 year old woman whose family are regular customers.   (Within a week of my purchasing this washer / dryer, my son purchased a $1,200.00 flat screen TV and TV stand from PCR - Bellmore.)  I purchased a $3,000.00 washer / dryer combo from PCR, not from [redacted].  The dryer never worked properly from the day it was installed in April.  It has been two months with no resolution. This matter needs to be resolved.This is not a minor problem that will "go away".  PCR needs to step up, be responsible, fix this situation by replacing the "brand new merchandise", and let everyone move on.  This is not the way to treat a customer, and not a way for PCR to garner "customer satisfaction".    The PCR sales person ([redacted]) sold me the incorrect "ventless" dryer, replacing my "vented" dryer.  PCR "owns" this problem.  PCR carries [redacted] products and so PCR should be standing up for us and demanding a replacement or credit.  PCR needs to tell [redacted] they need to take the machines back and make this right.To say we are at the mercy of [redacted] is incorrect.  If PCR stands up for us, their client, this could / would / should be resolved very quickly.  To say it is up to [redacted] is "passing the buck".  My payments are being made to PCR, not [redacted].  PCR should withhold payment to [redacted] for the faulty / damaged units.  PCR is a LARGE company.  I would imagine that if they raised their voice with [redacted], then the replacements would be authorized.  I want what I paid for:  new machines, including a "vented" dryer, and a replacement slide out board, and not "water damaged" machines, or a "quick fix" replacement pump. I contacted the Revdex.com because it is a legitimate service for consumers that are not being properly treated. 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Tell us why here...Cutomer was told on 12/**/14 by our tech that ran the service call that it is a cosmetic issue which is not covered by the manufacturer nor by our extended warranty. I will send the customer a copy of our extended warranty today. If they call us at ###-###-#### and speak with [redacted]...

[redacted] (one of our supervisors) he may be able to assist them as he has notes on this invoice in January about an offer he made or wanted to make to this customer at that time.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
 
I would like to know how much the damage assessment would be.

Tell us why here...The number that this customer called is for a parts department and they will have to resolve the issue with them because we have no invoice to refer to in order to do any type of refund or even to track their parts order. They should ask to speak with a supervisor at that...

number and he should be able to resolve the issue for them.

Tell us why here...Cutomer must contact [redacted] with tis request as Jason is the head of our Internet Sales Departtment and will be able to assist them in the event that any compensation is due.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The receipt says it comes with one year parts and labor, is that a lie?
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Tell us why here...The refrigerator in question was purchased in 2013 from our wholesale division under New Yorkers Contactors Inc. on invoice [redacted]. All complaints regarding this refrigerator must be addressed to that division at ###-###-#### as they have a completely different set of rules...

and regulations regarding their sales and none of our stores have access to their invoice numbers and no one can make any changes to their invoices except them. That being said, parts have been ordered for the repair of this refrigerator and 2 or the 3 parts needed are already in and the 3rd part is expected this week.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 
 
 Two washers cannot be bad at the same time read  all of of Richards reviews Most of them are about washers 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Tell us why here...Once the new glass and new seal is replaced that issue should be resolved. If it in fact does not resolve that issue, then we will gibve the customer credit to exchange or reselect.

Tell us why here...Customer is being contacted by Andrea A[redacted] (one of our supervisors) with an offer to receive full credit to reselect a new washer. Under the terms of our contract the remainder of the customers extended warranty will be satisfied by this exchange. Actually our extended warranty...

does not even cover cosmetic issues such as rust but from the pictures that tthis customer sent to Andrea the rust is so bad that the washer is virtually unusable and that is why she will be making this offer.

Revdex.com:
I have reviewed the response made by the business in reference...

to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Today 7/* is a month since this has happened. With all the phone calls back and forth this is the first time this  name/email to contact has been given to me.  As I write this someone is at my house replacing my floor.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
John Cameron