P.C. Richard & Son Inc.

Customer will have to contact the [redacted] of the store where their purchase was made in order to try to resolve all these issues. They can contact him with all the details at [redacted]

This customer is already dealing with Merly K[redacted] in our Builders Division. He has sent Merly a copy of the service report and Meryl has applied to the manufacturer for a return authorization and is waiting for an answer from them. As far as an exchange or a refund are concerned that is strictly up to management team in our Builders Division because as previously stated we cannot assist this customer from this venue because we have no access to Builders Division invoices and no say as to what decisions they make. This customer should remain in contact with [redacted]  to follow up on any decisions that he and his managers decide regarding this complaint.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

To Whom It May Concern:PC Richard and Son should review their records.  The part was changed before, and I have the old part in my garage. I am more than willing to send you pictures of the part. Furthermore, the most recent repair person told me that he found records stating that the part was changed before. I am getting the same response as before from this company, and I am very concerned about the safety of my family.  I am stuck with a product that is not safe. My wife and I have to unplug the stove when not in use. I have made numerous attempts to contact PC to resolve this problem at their [redacted] number, but PC refuses to exchange the product even if it is of a lesser value/quality. They would rather risk the safety of me and my family.
Cordially,[redacted] 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I was called by the corporate office this morning, My kick plate that they claim dose not exist was delivered to another store and they used it.  It may be called a grill not kick plate how ever most refrigerators do not have a 2 inch gaping hole in the front.  So it would seem someone didn't look up any information on the appliance before they responded with the answer. Model dosen't have a kick plate.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Obviously repeatedly telling me to call a customer service number that, in turn, does not resolve the broken oven I was sold is not solving my problem.  Had calling that [redacted] number worked -- when I first tried it six or so months ago -- I would never have had to file this Revdex.com complaint where, coincidentally, I am getting the same runaround.
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# 10682361, and have determined that my complaint has NOT been resolved because:

I do not accept PC Richards (PCR) reply.There have been previous conversations with [redacted] on the telephone and in person and in front of me and my family.   I / we were told by PCR store management that "they should take it back".   If [redacted] does not have the authority to fix this, we need someone at PCR with the authority to fix this, or we need the Revdex.com (Revdex.com) to highlight this issue with management at PCR and in the public eye.I am an 82 year old woman whose family are regular customers.   (Within a week of my purchasing this washer / dryer, my son purchased a $1,200.00 flat screen TV and TV stand from PCR - Bellmore.)  I purchased a $3,000.00 washer / dryer combo from PCR, not from [redacted].  The dryer never worked properly from the day it was installed in April.  It has been two months with no resolution. This matter needs to be resolved.This is not a minor problem that will "go away".  PCR needs to step up, be responsible, fix this situation by replacing the "brand new merchandise", and let everyone move on.  This is not the way to treat a customer, and not a way for PCR to garner "customer satisfaction".    The PCR sales person ([redacted]) sold me the incorrect "ventless" dryer, replacing my "vented" dryer.  PCR "owns" this problem.  PCR carries [redacted] products and so PCR should be standing up for us and demanding a replacement or credit.  PCR needs to tell [redacted] they need to take the machines back and make this right.To say we are at the mercy of [redacted] is incorrect.  If PCR stands up for us, their client, this could / would / should be resolved very quickly.  To say it is up to [redacted] is "passing the buck".  My payments are being made to PCR, not [redacted].  PCR should withhold payment to [redacted] for the faulty / damaged units.  PCR is a LARGE company.  I would imagine that if they raised their voice with [redacted], then the replacements would be authorized.  I want what I paid for:  new machines, including a "vented" dryer, and a replacement slide out board, and not "water damaged" machines, or a "quick fix" replacement pump. I contacted the Revdex.com because it is a legitimate service for consumers that are not being properly treated. 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
  Thank you for your help. I am hopeful that this can be fixed on  Aug **. Pc Richards must talk and train their employees  especially in customer interactions .  No one from PC Richards ever apologized except Ana. Case should not be closed until repair complete. Many thanks. [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
 
I would like to know how much the damage assessment would be.

Tell us why here...Cutomer was told on 12/**/14 by our tech that ran the service call that it is a cosmetic issue which is not covered by the manufacturer nor by our extended warranty. I will send the customer a copy of our extended warranty today. If they call us at ###-###-#### and speak with [redacted]...

[redacted] (one of our supervisors) he may be able to assist them as he has notes on this invoice in January about an offer he made or wanted to make to this customer at that time.

Tell us why here...Unfortunately, that is correct. Cracked or broken screens are not covered under any warranty. The only thing that we can do for the customer would be to refund the extended warranty that they purchased from us because all that does is extend the manufacturers warranty which...

at this time is voided by physical or inpact damage to the screen.

Tell us why here...The number that this customer called is for a parts department and they will have to resolve the issue with them because we have no invoice to refer to in order to do any type of refund or even to track their parts order. They should ask to speak with a supervisor at that...

number and he should be able to resolve the issue for them.

Tell us why here...Cutomer must contact [redacted] with tis request as Jason is the head of our Internet Sales Departtment and will be able to assist them in the event that any compensation is due.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The receipt says it comes with one year parts and labor, is that a lie?
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Tell us why here...Once the new glass and new seal is replaced that issue should be resolved. If it in fact does not resolve that issue, then we will gibve the customer credit to exchange or reselect.

Tell us why here...The refrigerator in question was purchased in 2013 from our wholesale division under New Yorkers Contactors Inc. on invoice [redacted]. All complaints regarding this refrigerator must be addressed to that division at ###-###-#### as they have a completely different set of rules...

and regulations regarding their sales and none of our stores have access to their invoice numbers and no one can make any changes to their invoices except them. That being said, parts have been ordered for the repair of this refrigerator and 2 or the 3 parts needed are already in and the 3rd part is expected this week.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 
 
 Two washers cannot be bad at the same time read  all of of Richards reviews Most of them are about washers 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because: I have emailed diamond w[redacted] at [redacted] on 12/*/2015 at 11:11 PM from the email address ([redacted]). I have evidence of the emails sent. I sent 3 consecutive emails labeled Refrigerator Part 1, Part 2 and Part 3(which was a video) to [redacted] and also to [redacted]. Therefore, both employees should have record of these emails with the photos. I will attach screenshots of these emails sent. Till this date I have not received a response back from management. 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

That refund was issued this morning by [redacted] (one of our supervisors) and this customer will receive a check in 10 to 14 business days. The reason for the delay was because we never got to pick up her old washer so that we could scrap it.. She can now dispose of it herself if she is still in...

possession of it.